Customer Reviews for Ace Automotive
(U-Haul Neighborhood Dealer)

396 reviews

4280 State Hwy 19 S   Palestine, TX 75801

(903) 480-4209

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 480-4209

4280 State Hwy 19 S
Palestine, TX 75801

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

My overall issue with UHaul is the company will readily charge you for mileage overage, late returns, and low fuel(4.50/gal in my case). But will not credit you for an early return or fuel levels that are higher than when picked up. Left a bad taste in my mouth.

David R. 
Rating:
3.0

I got over charged for gas and I filled to half tank and it was on 3nd of a tank when I picked it up

Jermaine W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Vehicle so high up I had to use something to help me get inside vehicle I'm short 5'3”.

MERILYN D. 
Rating:
4.0

The pickup location and staff was great. But the truck we received did not function properly. The battery on the truck did not stay charged. We could not turn the truck off & if we did for only a sec, it would need to jump started. Not to mention problems with the drop off

Katandra J. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Easy pick up. I was in a time crunch and y'all really helped me get in and out and dropping off after hours was super easy. Thanks again. Howard

HOWARD F. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Excellent customer service.

roger M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Justin rented the truck to us and took care of everything we needed. He's a very nice young man and was very knowledgeable. We appreciate all he did to make this first move in 31 years easier for us. Thank you! The Bachman's

chrity B. 
Rating:
5.0

Customer did not leave a comment.

RONDA A. 
Rating:
4.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Shawn Q. 
Rating:
5.0

No issues here. Great location.

Rhonda N. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

This was the best experience a person could ask for. Friendly and helpful people.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Nathan E. 
Rating:
5.0

NA

FELICIA J. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Terri C. 
Rating:
5.0

Everything was great, thank you.

David M. 
Rating:
3.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Dana N. 
Rating:
5.0

Customer did not leave a comment.

Caleb L. 
Rating:
5.0

None

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

He was great! He was there on a Saturday and he doesn't work Saturdays. We were EXTREMELY GREATFUL!!!

Sheri W. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
4.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
4.0

Very helpful and nuce

Elizabeth A. 
Rating:
2.0

I opted for Sage move which is $28. I got charged for insurance that was $203

Benjamin S. 
Rating:
3.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Wish there was better pictures to compare too. There was a broken driver's side mirror that I didn't notice, till I got in the truck to drive off. I had already sent my pictures before seeing the mirror.

MATTHEW H. 
Rating:
4.0

I had to drive almost an hour from home to pick up the truck. It was decently clean, just she dirt, dust and what looked like ashes in the cab. The trailer had a crack in the above the cab driver side corner that got worse due to driving wind. Not a big deal but it stressed me out. I was given extra miles to accommodate the added travel but still went over by 4.7 miles and was charged for it. I drove the truck home, and then to my new home and then to the drop off location. Again, not a big deal but I don't think it was fair to charge me for overage when I didn't go any further than I absolutely had to after having to go so far from home to pick up the truck.

Sandi K. 
Rating:
5.0

People there were excellent

KELLY C. 
Rating:
5.0

Nothing should be done different.the service was excellent.

EDWARD L. 
Rating:
5.0

Great folks. Extremely helpful. Very professional.

Lee T. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

The online pickup was disastrous. Wouldn't work and had to call in, wait, and the person helping me was good and patient. Unfortunately, I spent way too much time trying to figure out what I was supposed to do to check out the truck. I wasted too much time and will never do that again.

John Y. 
Rating:
5.0

Love the workers there

SCOTT W. 
Rating:
5.0

Nothing actually, just very nice people that waited on me. Although y'all's has per mile is just so outrageous. It sucks. Other than that it's all good. Tysm

Susan A. 
Rating:
5.0

Nothing

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Renny M. 
Rating:
5.0

Customer did not leave a comment.

Lee T. 
Rating:
1.0

She overcharged me 800 dollars! I will give this location VERY bad reviews everywhere I can! If uhaul does not fix it, I will give uhaul bad reviews everywhere I can!

Richard M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Very friendly and nice and informative

KEYSHA P. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo R. 
Rating:
5.0

Customer did not leave a comment.

alexis S. 
Rating:
5.0

Customer did not leave a comment.

Saundra V. 
Rating:
4.0

Poor communication by uhaul on truck availability and nothing to do with the people renting them out.

Jeremie S. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
3.0

Customer did not leave a comment.

richard B. 
Rating:
4.0

The customer service was amazing

MISTY J. 
Rating:
5.0

Stay open longer

alan G. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

I havent ever rented from a uhaul company.thought i would guve it a try and when i went to pick up the truck the truck was in empty and very nasty!!!! For such a big company the trucks should be well maintained and cleaned when a customer picks it up also the drivers side mirror was broken and the there wasnt a back up camera in the truck sad! Sad! Patricia hughes

Patricia H. 
Rating:
5.0

Truck was brand new!

Craig H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

The cab had liquid drink stains on the dashboard, cup holders, seats, and floorboard. The app didn't work for virtual check-in so I had to call support and get access to the truck. This glitch caused a half hour delay to my rental.

David M. 
Rating:
3.0

Customer did not leave a comment.

Renee A. 
Rating:
4.0

Rates are extremely too high. Not a good value for the money

RICHARD B. 
Rating:
5.0

Great service. Even though the lady was sick that day the knew I brought the equipment in.

Christie W. 
Rating:
5.0

I had an issue with the incorrect mileage being added to our one-way rental and it was a blessing to speak to Madison as she helped me resolve the issue. Thank you so much!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

MARY T. 
Rating:
5.0

The lady who checked the trailer in was GREAT

James J. 
Rating:
5.0

Very friendly

CARRY R. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

The employees here were very professional and courteous to me.

Phillip H. 
Rating:
4.0

Customer did not leave a comment.

Jimmy D. 
Rating:
4.0

Customer did not leave a comment.

Justine G. 
Rating:
4.0

Make sure when equipment is reserved ( appliance Dolly ) that it's delivered as promised. We did not receive the Dolly we reserved.

Harland H. 
Rating:
4.0

Customer did not leave a comment.

Twan Y. 
Rating:
4.0

Location was closed during drop off. We tried to notify via U-Haul website, did not work, and customer service via phone, almost an hour wait time. Just left the trailer and took pictures for documentation of condition.

Freddie S. 
Rating:
3.0

Customer did not leave a comment.

Kallie F. 
Rating:
4.0

Make sure the d-rings are welded shut and in good condition. They snapped while I was towing my motorcycle and tipped the bike over causing massive delays to my trip.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Great service!! Highly recommend

SARA K. 
Rating:
1.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

MARK WEATHERLY D. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Great

Neely P. 
Rating:
5.0

Customer did not leave a comment.

JAY J. 
Rating:
5.0

Everything was perfect.

Bradford P. 
Rating:
5.0

Best location in the whole Palestine area! I would never go anywhere else. Good people and easy to work with. Plenty of inventory.

Matthew M. 
Rating:
5.0

No complaints here. Uhaul hours differ from their regular hours, so we were told to drop off at 8am but couldn't actually do so until 830am.

William M. 
Rating:
5.0

Staff were very nice and helpful.

Victoria S. 
Rating:
5.0

Keep Up The Good Work The Person That Help Me With Rental Was Very Nice.

WALTER S. 
Rating:
4.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
3.0

The lock needs to be replaced. I had to use a screwdriver to push the lever down.

Trinka S. 
No reviews have been submitted for this location.

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