Customer Reviews for Wren Napoleon
(U-Haul Neighborhood Dealer)

269 reviews

1413 N Scott St   Napoleon, OH 43545

(419) 599-6467

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 599-6467

1413 N Scott St
Napoleon, OH 43545

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CONSUELO M. 
Rating:
5.0

Wren Napoleon is a great place for all your UHAUL needs! Nikki and Kathy always do a great job! They always work with us to locate the trucks we need to get our jobs done and quickly! Look to Wren Napoleon for all your moving needs!

Scott Z. 
Rating:
3.0

Customer did not leave a comment.

Consuelo G. 
Rating:
4.0

The trailer pulled well. Service at pick-up was excellent.

KEVIN C. 
Rating:
5.0

Very friendly staff

Justin D. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

This lady is friendly and knowledgeable. She is a good brand embassador! Gave me the credits owned and no hassle!!!

Patricia H. 
Rating:
5.0

The lady here was extremely friendly and fast. Very personable and professional!!! Nothing negative about either location.

Patricia H. 
Rating:
3.0

Customer did not leave a comment.

Timothy T. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

I was supposed to get blankets to cover up my furniture and never seen any blankets and the truck. But I would definitely rent from this company again was very pleasant.

Frankie J. 
Rating:
1.0

Unfortunately it was a bad experience! I had to call customer care a total 7xs . Rude care on the phone , trailer smelled like rotten meat and had a large red spot that looked like vomit. Thank goodness we only used boxes not furniture! The key did not work for the truck upfront then after we call customer service for the fifth time they contacted the store that was closed to find our rental was in the far back of building! I rented a utility cart and never received one! That was paid for all. I would not recommend this location for rentals nor was I impressed with Customer Service Uhaul. I was placed on hold and passed to different departments several times! Then when I was told to call Monday morning because the weekend staff is unable to address service complaints I spoke to a IHaul rep that was rude and continued to talk over me and he was argumentative. Disappointing!

Kimberly B. 
Rating:
5.0

Went there today and was treated very well!! Very friendly, clean environment. Counter greeter was a joy. Would highly recommend this place. Deposit back on card before night was over. Excellent experience!

John R. 
Rating:
5.0

Friendly staff

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Dagmar K. 
Rating:
5.0

The U-Haul and location were excellent but I cannot say the same for the online check in app. It was slow and could not find my location (took several trys and my settings and cell service were fine), it didn't like my pictures so it wanted to send me a verification code which I tried to get three times (emails eventually came through 15 minutes later), and it tried to overcharge me. I was never able to complete the process and the in store representative ended up checking me in and out. I appreciated that so much! Additionally, the online process requires way too much, you should be able to pre-register your pics and license and only have to verify the correct truck online to get your keys. All of the additional forms of ID are ridiculous especially when doing it through the app at pick up. For example, I do not have an employer( on disability), no passport, and I own my home so no rental documents. I don't need that much information to vote or go anywhere else. Pick up should be fast and quick.

Marilyn P. 
Rating:
5.0

Nothing! Everyone was very professional and we had excellent service!

nancy H. 
Rating:
5.0

Customer did not leave a comment.

Venus M. 
Rating:
5.0

I reserved online and picked up in-store. Fast and easy. In and out in a couple of minutes. The associate was very friendly and told me what I needed to know about mileage, gas, and drop off. Would definitely use again!

Michelle E. 
Rating:
4.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

I had a great experience with the staff at Wren. They were friendly, knowledgeable, and helpful.

James G. 
Rating:
5.0

Customer did not leave a comment.

Kristopher H. 
Rating:
3.0

Very helpful.

Corene C. 
Rating:
1.0

Be a better company

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Ruben P. 
Rating:
5.0

Everything went smooth as silk. Very happy customer!!

Pamela M. 
Rating:
2.0

I was advised that I would have 35 miles included in my rental and was charge for the miles. The rental was dirty. The individual at the rental facility its self was courteous and kind.

Aubrey S. 
Rating:
2.0

I picked up the trailer , it was extremely bumpy pulling it home . I loaded it . It was still extremely bumpy taking the load , about halfway there the bumpy ride stopped suddenly , when I got to the dropoff I inspected , the treads of the tier on the passenger side had peeled off , the tier was not flat but lost the treads . I callled for a repair , they did , they extended the rental a day and said they wouldn't charge me for the extra day and still charged me for the extra day anyways . Lousy .

Veejay D. 
Rating:
1.0

The truck sounded like it was gonna break down and unsafe to drive the minute we drove out of parking lot we heard the noises it was making so we drove right back they told us to call roadside assistance.. I had checked I wanted. A Dolly and furniture pads they didn't have those I was told I wouldn't be charged for those but I was charged for the furniture pads .

Brenda S. 
Rating:
5.0

Nikki is amazing. She is very kind, respectful,professional and courteous. Only if everyone was like Nikki it would be so awesome. The small trucks could use ramps and a tie down strap. Overall I am very satisfied and pleased. Makes me want to buy me a box truck. Thank you so much for all of your help.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

matthew R. 
Rating:
4.0

Customer did not leave a comment.

Anita R. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

Kathleen B. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
5.0

The only thing that would make the experience better is if the gas tank was full when you picked up the vehicle. That way when you went to return your vehicle there would be no question as far as where to fill it to, you would just fill it up.

Scott Z. 
Rating:
5.0

Wren Napoleon does a great job of helping customers with rental options! Their friendly staff are quick and helpful in telling what to expect and have all the tools you will need for a successful rental experience! We highly recommend Wren Napoleon for all your rental needs!

Scott Z. 
Rating:
3.0

Yes I did choose to move after a snow storm but I had to unbury the truck that had been plowed in and I could not tell the condition of the truck because it was covered in snow.. and I have had to do less for the IRS to get something accomplished.. selfie.. front of license.. back of.. selfie with license.. multiple pics after that.. frozen lock box to get out of.. not one but two alternate contacts.. on and on.. I am only satisfied with my rental because it was pretty cheap for the size of the truck and the amount of time I had it.. besides that it's better to wait to rent when the place is open.. not as much to go through..

Jessica F. 
Rating:
1.0

Customer did not leave a comment.

MARVIN JAY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

MERWOODOSWALD W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Very professional answered any questions that I had and helped me hook it up to the truck.

Justin D. 
Rating:
4.0

Customer did not leave a comment.

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

very professional, very kind people to deal with, would use them again! in and out in a flash..

Joseph C. 
Rating:
5.0

Great rental location. Will continue to use this location in the future.

Alan D. 
Rating:
5.0

Bring mileage costs down some. Plus get your website straightened out. They had me picking up my unsullied almost 40 miles away when Wren Napoleon had one which was on 15 minutes away!

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Rod B. 
Rating:
5.0

At this location from the moment I walked in to the drop off all was excellent. People, equipment and service was amazing. Thank you so much.

Lupe L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
4.0

App is the worst thing ever. Would not allow me up upload pictures. Had to use the online source in order to check the truck in. This is unacceptable having an app that works this shitily!!!

Justin Y. 
Rating:
4.0

Customer did not leave a comment.

Marie D. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
3.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Make dollies and blankets available at more locations. We ordered them online and they were not available at pickup. This location is a carpet store and were nice enough to loan up one of theirs.

Dana B. 
Rating:
2.0

Interior of cab was not clean. Did not get equipment i paid for. 24/7 was terrible to try and get questions answered. Reservations were terrible, i had to pay for 22 miles where it was picking up and dropping truck off. My move was in town.

Jamie H. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
4.0

Customer did not leave a comment.

Robb C. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
1.0

We rented a trailer from 1413 N. Scott St, Napoleon, OH, picked it up on Thursday, June 17, started to load it with the first item and the door opening hit the ground, the door came down on my daughters back, and we almost dropped the item we were loading. We looked at the connection to the hitch and it was never secured. The lights were connected, the chains were connected the actual screw to keep the hitch and trailer connected was just sitting on top, not screwed down at all.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
1.0

If you change the pick up location on the customer , the customer should be compensated for the added time. Mud on the floor inside the truck cab. Only 1/2 a tank of gas. Changed location added 1 hour just to pick-up the truck. Your customer service thinks that adding 30 miles to my rental is compensation when they are sending me 30 miles out my way to pu the truck. Uber cost money.

John E. 
Rating:
3.0

Cab smelled, Stearing wheel crumpled in your hands. windshield wiper blades torn and did not work. Tires bald, Brakes barely stopped vehicle. Truck not aligned, would not stay on road. Vehicle not safe, should NOT be rented. Box dirty, ramp filthy just awful. Worst U-Haul rental of my life. Next time I will try Penske or Ryder

MICHAEL B. 
Rating:
5.0

Easy to work with Other rental equipment was dirty but operable.

Benancio P. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Our only concern with this rental was that we had requested an appliance dolly when we made the rental but the location didn't have one when we arrived to pick up the truck.

John H. 
Rating:
5.0

Great job!

Alan D. 
Rating:
5.0

Good moving experience from uhaul in Napoleon, Ohio.

Tom K. 
Rating:
5.0

Never got a final bill showing why I was charged an extra $22. And also the gas tank was not filled to halfway point like I was told.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

paul F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Delbert T. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
2.0

Customer did not leave a comment.

Susan W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
4.0

Customer did not leave a comment.

Dennis A. 
Rating:
3.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

gwen H. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
No reviews have been submitted for this location.

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