Customer Reviews for Carolina Street Self Storage
(U-Haul Neighborhood Dealer)

74 reviews

1712 Carolina St   Bellingham, WA 98229
(may be available after 3pm call 1st)

(360) 603-9519

Office Hours

  • Monday - Sunday:
    9 am - 2 pm / 3 pm - 5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(360) 603-9519

1712 Carolina St
Bellingham, WA 98229
(may be available after 3pm call 1st)

Services at this Location:

Office Hours

  • Monday - Sunday:
    9 am - 2 pm / 3 pm - 5 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barbara Foster 
Rating:
5.0

Christina went above and beyond helping us with our situation - excellent customer service.

Paula Gaudio 
Rating:
5.0

Been using Carolina Self-Storage for the year that I’ve lived in Bellingham. Their services are excellent and highly recommend them in general.

Arthur Chan 
Rating:
5.0

Great customer service to accommodate our needs. Office was exceptionally well managed and extremely clean and organized! Will certainly return to this location for future needs!

Joe Mathews 
Rating:
5.0

We rented a dolly only from this site as the location we got our 10 ft truck had none, despite my having reserved it well in advance. The lovely woman at this site was very helpful and courteous.Brava to her.

Francie Chalmers 
Rating:
5.0

Customer did not leave a comment.

Marlene Brannen 
Rating:
4.0

Customer did not leave a comment.

Faith Martian 
Rating:
5.0

Both customer service representatives I worked with were fantastic. I appreciated the fairly new vehicle and the ease of service.

Jeremy Peterson 
Rating:
5.0

Customer did not leave a comment.

Anna Rankin 
Rating:
5.0

Extremely friendly and convenient pickup/drop off.

Wally Hockman 
Rating:
5.0

everything was good extremely helpful staff and the truck was well maintained. I would recommend this facility to anyone.

William Hayes 
Rating:
5.0

The customer service at this location is top notch.

Jessica Ragland 
Rating:
5.0

Customer did not leave a comment.

Dean Coffman 
Rating:
5.0

Everything was great!

Jean DuCharme 
Rating:
5.0

all good

Thomas Dorn 
Rating:
5.0

Customer did not leave a comment.

Susan Buell 
Rating:
5.0

Customer did not leave a comment.

MAUREEN PATRICIA WEST 
Rating:
4.0

I ordered a dolly as well as a square furniture mover and when I reached the location all they had was a dolly. I was still able to move easily and they didnt charge me for the furniture mover but it would've been nice to have all the things I wanted upon arrival.

Schae Smith 
Rating:
5.0

Attendant was very nice, very professional. She was speedy and helpful..

Filip Jagodzinski 
Rating:
5.0

Customer did not leave a comment.

Eric Hill 
Rating:
5.0

Customer did not leave a comment.

Mary Moran 
Rating:
5.0

Customer did not leave a comment.

Jack Bailey 
Rating:
5.0

The employee who helped us was amazing. She made the entire process so easy. The only suggestion I have is that you absolutely require each customer to leave the van completely filled with gas. Then we don’t have to try to get it exactly to the same spot as the last person. Gas is too pricey these days for us to be doing that.

Karen Bayman 
Rating:
2.0

I don't exactly blame the location for the problem as I blame the whole experience. I waited an entire hour to get the keys for the van I placed a reservation for well in advanced giving my credit card online, to the lady, and over the phone and still had issues. After waiting all that time all I got was a $5 credit so an hour of my time is worth $5 to uhaul i find that ridiculous especially since it took less time to use the truck and move what I needed to than it did to get the keys.

Nicholas Green 
Rating:
5.0

I could not check in my van electronically last night, even though I changed my app to allow GeoLocation. I’d like to resolve this issue. I have pictures if my dashboard showing the gas, odometer, and time it was returned.

Joan Killingsworth 
Rating:
5.0

Great experience. The person handling rentals at this facility was excellent. Very professional, efficient, and personable.

PATRICK CONNOR 
Rating:
5.0

Very nice and clean. Super helpful and efficient counter person. She walked me through ever charge, and was very clear answering my questions. The van was relatively new and in great shape. The entire process was very smooth and easy.

Brian Anderson 
Rating:
5.0

Customer did not leave a comment.

ROBERT KLEIN 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN KNUTZEN 
Rating:
5.0

The lady at the office was very friendly, accommodating and helpful.

LUCIA MARTINEZ 
Rating:
5.0

Friendly, informative, and professional at this Carolina location!

Carson Russell 
Rating:
5.0

Customer did not leave a comment.

Frederick Huston 
Rating:
2.0

There were creepy people around this location so I would probably have them pick up somewhere else. I would totally recommend Uhaul because you have been awesome but I wouldn't recommend this location. I also noticed that once you drive into the storage center you cannot leave the storage center without a storage code, which I didn't have because I don't have a storage unit. So it was really challenging to bring it back because the gate was automatic but its not automatic to exit. So it was just a strange location. Other than this Uhaul was very helpful when I called over the phone and I was blown away with their customer service.

Gabriella Haase 
Rating:
5.0

Customer did not leave a comment.

THOMAS WIEGAND 
Rating:
5.0

Customer did not leave a comment.

KAI HARPER 
Rating:
5.0

Cleanest truck ever!! Manager was very helpful, courteous and profession. Having rented a lot of uhaul over the years this was a uniquely exceptional experience. Thank you.

MARK TREPANIER 
Rating:
5.0

You all did a great job

MARIA ALEXANDER 
Rating:
5.0

Absolutely the best experience! ☺️

KRYSTAL CARON 
Rating:
5.0

Customer did not leave a comment.

tho dao 
Rating:
5.0

My experience at Carolina self storage, where I rented my U-Haul, was excellent. The person I worked with (Camille) explained everything very clearly and patiently; she was wonderful!

Ryan Gabel 
Rating:
5.0

The ladies at the Carolia st u haul in bellingham, wa.were awsome

MICHELLE KELLOGG 
Rating:
5.0

Customer did not leave a comment.

Jamie Dixon 
Rating:
5.0

Customer did not leave a comment.

Daniel Hornung 
Rating:
4.0

Customer did not leave a comment.

gwen barney 
Rating:
5.0

Sigan haciéndolo como hasta ahora ... El servicio es excelente

Aura Montilla 
Rating:
3.0

Your requirement to telephone a friend or family member to confirm identity is outrageous. If I did not need the van immediately, I would have cancelled my rental. Find another way to verify customer identity and inform customers of your policy PRIOR to their picking up the vehicle. (The van was not very well cleaned.)

Cord M Reynolds 
Rating:
5.0

Customer did not leave a comment.

Rebekah Moon 
Rating:
4.0

Customer did not leave a comment.

Edward Malick 
Rating:
5.0

Customer did not leave a comment.

George Kaas 
Rating:
5.0

Good customer service representative!

claudia huetter 
Rating:
5.0

Nothing. Everything was great. Awesome customer service.

Heidi Lambert 
Rating:
5.0

Customer did not leave a comment.

Gregory Meredith 
Rating:
5.0

Customer did not leave a comment.

Isabell Coffman 
Rating:
5.0

Customer did not leave a comment.

Ryan Longmire 
Rating:
5.0

Everything was great. Van was new, owner was very good. I was two hours late and it still cost me less than I thought it would

Michael Hannah 
Rating:
5.0

Customer did not leave a comment.

Alexandra Ikeguchi 
Rating:
5.0

By far my best experience with Uhaul- a friendly and efficient employee and a clean office and vehicle.

Alison Mestl 
Rating:
5.0

Customer did not leave a comment.

Liberty Vance 
Rating:
5.0

Customer did not leave a comment.

james brown 
Rating:
5.0

I was charged for two days when I only had it from 10 to 7 on one day. otherwise great

Rhonda Overstreet 
Rating:
5.0

Customer did not leave a comment.

Sharone Lee 
Rating:
5.0

Customer did not leave a comment.

Everett Craven 
Rating:
2.0

FAILED to be informed about the gas policy (if it’s returned with less gas than what was originally in it a $15 charge is applied). The tank was full when we received the cargo van and we only used a quarter of a tank I would have filled it back up with ($6) instead of being charged $15. She even admitted she failed to inform us.

Violette Luna 
Rating:
5.0

Customer did not leave a comment.

Karin Jones 
Rating:
5.0

The woman running the front desk was helpful, cheerful and very competent. She made the entire rental process easy. A+

Randall Potts 
Rating:
5.0

Everything was perfect!

Deborah Thibodeau 
Rating:
5.0

Customer did not leave a comment.

Jane Culleeny 
Rating:
5.0

Experience was great- I was in and out quickly with clear instructions. The online return form was super easy to use and I appreciated the convenience of it!

Alexa Andrews 
Rating:
5.0

Check fuel gauge for each customer. I almost got charged for gas usage when my rental was only for 7 miles.

Mark J Warner 
Rating:
5.0

Customer did not leave a comment.

Miki Stach 
Rating:
5.0

Customer did not leave a comment.

Jennifer Reagles 
Rating:
5.0

Customer did not leave a comment.

Robert Campbell 
Rating:
4.0

Not sure what can be done about this, however it was a little frustrating that there was no onsite parking for customers.

Bryan Griffith 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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