Customer service need help, bad!!
Duwan T
Customer Reviews for Compass Ventures Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing. The customer service I received was excellent and beyond my expectation. Quick and painless.
Daniel GThe employee was very helpful but the app was not.
Patrick ATruck needed front alignment, banana blunts and and beer caps were in cab of truck when I picked it up. The gauge kept telling me add oil even after I did.
DANIEL WI was charged for an additional day and the equipment was dropped off on time.
Corey JNo one was there to help connect the trailer, and there are no jacks on the trailers. Had I shown up by myself to pick up this trailer I would have been highly ticked off because I could not lift the tongue to attach it ot my.hitch. As it stands,the guy I did bring with me, hurt his back while trying to hookup the trailer by himself! Absolutely ludicrous that you have locations that people do not assist with these things. Leaving people in a lot, left to do the job for you, is NOT running a business!!!
Karen FI showed up at 9:15 for my rental and the place was closed. Had a sign on the door saying call number if yoi are in parking lot. Called several times with no response. Absolutely unacceptable! I will never use these ppl again! I don't know if I'll ever use uhaul again!
Gino REverything was good it was my first time and I would you again!
Mark LNo one was there to help but the location was fine.
Jeffery FI'm very disappointed in how things were explained. How the process was. I buy storage units. I will be doing business in the future it will not be with this location. You have my number if you want to try and right this. Ty
Danny HAbsolutely nothing!
Wilfred TThe location was very hands off any U-Haul business. To be fair they were concerned with running their business which seemed to not include U-Haul. I had to call a person on the phone to get any kind of help. If it was communicated better then this may not have been an issue
Bradley SEverything went smoothly 👍
Thelma GGreat service and Communication on process
Jonathan L