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MURAT T
Customer Reviews for Car Salon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelent
Rene CHave the blankets that I also rented. Not having those created a difficult
Peter MWas decent. The guy was nice.
Jason MInside of truck smelled like trash and a machine shop - oil and gasoline. I tried to air it out and went back to the truck four hours later and almost knocked off my feet by the gas smell. Undrivable. Unpackable unless carting trash around.
Nicholas JTHANK YOU FOR THE AWESOME SERVICE :) GLEN COVERS
Eugenia MThe internet service is very hard to use if you check in when there closed & the key drop was a bit confusing
Ed SThe van was filthy and snelled bad. I took photos and would like a partial refund. 516-807-5478. Please have someone call me asap
DANAJ BThis was just a drop off. The guy came and took the key and off I went. I didn't even have to go inside.
Rich WThe only issue I had was an inability to connect to the internet at this location. I had to drive we a block away to complete drop off forms. But everything else, including having someone there at pickup was great
James OWhen I came to pick up the rental, I had to wait a half hour even though I was the only customer for a rental and the van was ready, because the worker had to call the boss offsite and wait for a response. When I returned the van, I was told to “just leave the keys“ which I did, and later received an email to check the van out asking for my location. I was already home so I couldn’t do that. I had to call back and make sure I wasn’t overcharged. Later that evening when I got my bill I was overcharged just $10 for the mileage (I took pictures of the odometer before I left and when I returned). I didn’t even bother trying to get the $10 because the whole experience was so aggravating beginning to end.
Suzanne SVery nice people, easy to deal with
James SVery convenient and accommodating
Suneel AEverything is good
william lI dropped the truck off after hours and the app did not work for 20 mins. They need better Internet. Also, there was no U-Haul drop off box for the key as pictured on the app, so i left the keys in their own early bird/night owl drop off box. Which might have been ok except that the box was actually unlocked, so anyone could have retrieved the keys and stolen the truck!! Very very bad.
Vanessa PVery easy to do, my experience was excellat and Neil at the car salon was very helpful
Kevin HUnclear as to where to park the uhaul and where to drop the keys.
George CThe owner was very helpful and professional. The van was clean and ready to go at 9:am. Great service. Thank you.
Anthony RProvide tools . Like hand trucks, etc
jorge tGreat service. Easy and convenient
Scott CMy experience was hindered by the Uhaul self check in check out application that would not allow me to complete transactions. I followed instructions and turned on my location as advised on website but app still could not locate me. This delayed my check in and check out by 30-45 minutes
Nicolaos SCar Salon lies. The contract indicated more gas and less miles that was in the truck. they said they would fix it and did not. I called Uhaul, you can see lots of notes on my file. Uhaul did nothing, I got charged for the extra miles. Telephone wait times are unacceptable.
leonard ka pleasure
Avi MThe owner overcharged me for mileage even though I noted it before driving. Didn’t have time to argue. Also he didn’t put correct gas estimate, in contract it was 1/2 full but in reality it was 3/8. Again didn’t have time to argue but this owner does not have any integrity.
Andrei ZThey Treat me as V I P Good service I Recommend All my family friends Good job
Aziz RThe staff are great. But there is no cell phone data service on site so the mobile app simply does not work at all.
Kelly ABeing charged extra for gas when I returned the tank with 5/8’s...exactly like it was given to me ! I have before and after pictures of the dashboard (time stamped)
María CPleasant experience, welcoming & safe
Elizabeth SI never asked for insurance but was charged anyway.car salon customer service a little brash......
Edward WUnorganized. When I arrived they told me I didn’t have a reservation. After a closer look at the reservations, they realized they I overlooked and changed my reservation to accommodate the other booking without my knowledge making it 22 hour rental. I, however, needed all 24 hours and once I realized what they had done, had to call dispatch to make the changes. The van had obviously not been cleaned prior to my pickup and had a putrid odor. I had to bring Lysol spray with me during my trip and once I got home had to take a shower just to get the smell off me/my clothes.
Gregory GThe location was perfect & helpful. The pickup was delayed by one hour due to Uhaul errors.
miriam mThe site did its job, which was for me to pick up my van. However, would not recommend the automatic upsell of CDW that I declined online already.
David Bthere was no label on the key drop off- i dont even know if i dropped it in the right spot- very ghetto location- my recommendation- do actual diligence on your locations. Car Salon was given to me after a man at my original dropoff location - Gold Coast Mailroom- came out of the store to tell me to go away because they could not handle a 10 foot truck- unacceptable- amateur.
Gregg GThe van was filthy and had garbage in the back. The van wreaked of cigarette smoke. The drop off felt dangerous and I was charged $35 for allegedly being 1.2 gallons of gas under when I returned.
Eric Jalways a great location to rent !
Brian Slocation where I dropped off the truck did not have anyone available to check me in. So I had to drop off the truck and hope they were honest. They refused to give me any kind of receipt or even sign my paperwork that I had returned the truck
Gail IThe van was not ready on time. The owner of the shop came in late. The blankets I ordered were not provided. A few of my furniture were damaged since I could not wrap them around with blankets.
sang kBest uhual management I’ve ever come across.
Nicholas HThats fucking bad place im was going to rent a van for one day and he take por 2 days and then he put me insurance when i say no i supose pay $31 dollars plus tax and he take me out $87.36 i dont recomend this place nobody i call today for complaint and he take me out other $58.46 so i spend $146 thats ridiculus ??????????????
RIGOBERTO AI wasn’t happy with the mileage calculated and how the amount was $30 more and mileage calculated over 20 miles more. My fault for not taking note of the mileage beforehand but truck was in good condition. I just wouldn’t use the location again
Brenda Rgreat staff
Ana LI just wish there were a cheaper version.
Thomas HThe truck was filthy dirty, parking brake was broken, windshield from inside was covered with some white spray that wasn't cleaned and it diminished visibility. The staff was not friendly. And on top of everything else my mileage was not correct! I was charged for more miles! I have all the pictures of all the problems. My complaint reference #1650509.
Yaroslav FVan was dirty had two dollies in it. Also the guy charged me for CDW even after I declined.
patrick gOwner needs to better explain the costs, time frame and the penalties.
ROBERT BI was charged more than I should have been. I tried email (wrong email was on receipt) and calling and still haven't resolved it. I was charged weekly rate when i picked up on Saturday and returned Sunday. My pickup location was also changed last minute without giving me much option-and no mileage allowance given for extra 30 minutes of driving I had to do each way. Would never use again.
jeanine p