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Praveen N
Customer Reviews for Capital Automotive Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No where park safely if dropping at night, out of the way when I was Assigned that drop off location when I did not pick that. Charged for gas when filled it up but I didnt Realize how far they was from me and how much gas it was going take. No one called they just charged my card with out saying something. If they going be drop off spot being located where there ditches and the gate is locked you can only park on the street where people trying get by because it’s one way both ways in neighborhood is horrible.
Angelique HWonderful experience- picked up trailer - rode very well- delivery smooth & paperless- email correspondence & receipts. Excellent!
Bill CThe drop-off location wasn't open on time. I waited for him to arrive. He was too busy on phone to help me with check-in. He yelled out that I would get an email receipt as I drove away. I have not received a receipt.
Wayne PThey did not have clear directions for after hours drop off. And no response to the calls when I tried to get clarification.
Ray T5 Star Experience - The Person helping us was very helpful and efficient. One of the best experiences my family and I have had with U-Haul.
Billy TGreat customer service.
ERICA WNothing, easy transfer!
Tessilyn TFuel readings on contract and receipt did not match actual readings on the gauge. Being wrongly charged for fuel service +10 Gallons of fuel even though the truck was only driven15 miles in total and was never left running idle. Truck was received with less than 1/4 tank and was returned with the same amount according to the dashboard. I have contacted customer service and have filed a dispute as well as provided pictures of the gauge from when i picked it up and dropped it off. I shouldn't have to provide pictures to dispute fraudulent charges, and in the event that I did not take pictures I feel like I would have been the victim of a scam. This location needs to be investigated to make sure this is not a common issue happening to their other customers, and they should no longer be allowed to be a uhaul rental provider. I hope that my dispute gets resolved appropriately so that I can include the resolution in my reviews that I leave for this location on google, yelp, and other outlets.
Sam MGet this location some dollies and moving equipment. The guys running this place are very friendly and make the rental experience quick, painless and easy but both times I've used this location within the last month, they did not have any dollies or appliance dolly. They said they have been trying to get them but haven't been sent any. Great location! Needs more equipment.
ANGELA TCharges
valisha fService was great. Excellent staff and location.
Eddy MAlways a great experience.
DOUGLASS WGood service ⭐️⭐️⭐️⭐️⭐️
Raul GTruck was dirty I didn’t complain though I just cleaned it guy wasn’t friendly I walked in shop his zipper was down no shoes on definitely won’t be back here
Jessica MEverything went great! Aj was polite and very respectful, resourceful and kind.
Melody CGreat Customer Service
Jamall TToo much extra money Charge for little gas difference. Staff Not come to check vehicle before I leave the U-Haul place . I requested for check vehicles before I leave.
Alphonsa TThe man was very rude. We showed up 30 minutes earlier Tran our 2:00. I attempted to call prior to making the 20 minute ride. When I arrived he there was 1 customer he was finishing up with. He said is it something I can help you with. I explained I had a 2:00. He says I wish you would have called I would have had it ready. I told him I did call there was no answer he said he’d been busy. There was no coverings in the back of the truck. I asked if there were any he said no, we ain’t got all that. He seemed extremely bothered. Uhaul if this is who you have representing your brand you should be worried. The drop off was just as bad. No acknowledgment. Just did you fill it up. I would never recommend this location ever!
Kandus PChange nothing.
Debra fEverything was excellent! Very kind and friendly.
LUETESIA AOil the metal parts of the tow dolly
Ercton PVery easy pickup and return
Jason BThis experience was very good from start to finish. The truck ran perfect and the attendant was very nice and accommodating. I would recommend this U-Haul location.
Terry SStaff was great, friendly. It was an easy transaction. Thank you!
James HThe customer service was awesome! I'll definitely recommend this location to family and friends!
Gerald WThere should be provision for customers property protection(cars) within the few hours before the truck is return. The management was rude, you must not drive your car there. I can not recommend this place to anyone.
Eghosa OExcellent service
MARANDA YGreat service.
Jay SRepresentative was very nice.
CYNTHIA EThe service is very good and they take good care of the customers and I always enjoy doing business with their company.
VonEric TThere was customer service nor attention. Personal was on the phone and was NOT helpful at all.
Gustavo VThis location save me as the other location u haul provided for my reservation didn’t have the trailer I ordered.
DENA DThe service was excellent fast in awesome
TAWANA BThe entire process was very seamless and easy.
ANEESAH KThank you for great service.
Mel FReally not much, it was very easy and the location was very accessible.
troy TEverything was perfect
Debora CMake sure the tank is full so there is no guess work on how much gas to put in the vehicle.
Andrew MNothing. Employees were very friendly, polite and helpful. Equipment was clean and ready on time.
CHRISTINE Bhad to have me park trailer in a location they wanted it and didn't assist with the disconnect. person took my paperwork and said I was good. I wasn't, they charged me additional fees for extended reservation that was approved by a customer service rep named Jesse. he advised extension was approved with no additional charges. called customer service on 7/16 to get the fees reversed and spent a total of ~10 mins with 3 different service reps that kep putting me on hold. hung up after 1 hr 10 mins and still on hold. will report the charge as fraudulent to AMEX
WESLEY FThe service was good at the time of pick up however i have an issue with the check out process not being done when i returned the vehicle. Now i have to dispute the gas charge because the truck was brought back with the same amount of gas. I paid $55 dollars to put gas in the truck at the drop off spot. This is so wrong. The shop should go over any incidentals before the customer leaves not up charge after they are gone. I have pictures.
RASHONDA RWiden the entrance to the location for easier access. Please let the customer know the location hours, especially since it may cause a confusion for after-hours drop offs. If an issue may ever arise, please refrain from saying, "You'll need to take that up with Uhaul." Customer service at this location can use some work, as well. Also, was not told that the rental truck will not have a ramp.
Yolanda MI was sceduled to drop trailer at 10 am was there at 9;45 am lot hours was open at 10;a m didn't get there till 10:15 was first in line they said thanks and would check me in. Then i recieved final bill they charged me with extra day of $30.00. Called them said they would refund the charges
Willie HThe rep was very nice and polite, he helped with the truck and dolly. Everything was clean and ready to go.
juanita fVince was extremely helpful
Jeffery WThis comment is for U-Haul in general not just the location I patronized. Having a better understanding of what is on hand and what is not based on reservations. Also, having pop-ups in the system alerting those who select furniture/appliance dollies when there is no ramp on the truck. I appreciated the owner's explanation what the truck could and couldn't do. Fortunately, he was able to switch me to the larger truck. Without the ramp, it would have been very difficult to get my items on and off the truck.
Letitia WNot a uhaul building so set up was different from our pick up location. Overall good experience
Angela BVery good customer service.
Rodney RI had great experience at this U haul great team members very clean equipment . Just a great place to rent a truck from. Thanks
SYLVESTER TN/A
GARY C