Very friendly and efficient.
James M
Customer Reviews for Capital Auto and Wrecker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/A
Wendy MI did not see the credit for the gas because I picked it up on empty and we turned it back more than a half a tank
Farouq SPolite staff and smooth pickup for the trailer.
Andrew VMy experience with Capital Auto was absolutely excellent! Such nice people who work there! The whole experience set such a positive tone for my move!
Stephanie VSome of the remote customer service agents are rude. I experienced a condescending young man over the phone when I tried to fix an issue.
April YOnline check in was a little tough but got it accomplished. Lost 30 minutes of rental time checking in
Leslie INone
JESSICA CUhaul needs to consider putting a running light on the front of the tow dolly's fender well. I know there are lights for people behind you to see the dolly. However, a running light on the front side of the fender-well would allow the driver to see (in their side mirror) where the tow dolly is in relation to the lane lines at night. This would improve safety.
KENT Dthis is literally a ranch barn yard with a small out building as an office. Very poor internet connectivity so it took over 30 minutes to do the paperwork. Owner and son were very pleasant. Just not a convenient location for me as I was in Kerrville, Tx and not in Harper, Tx which is 25 miles away.
RUSSELL LThe person working had very little knowledge of the computer system so it took forever. I was supposed to give me a certain truck but she was too lazy to move it so I had to get another one.
Jeff BSite was closed on Saturday. There were no instructions how to work the mobile check in. My first instructions sent me to the wrong place. I prepaid for the truck and I had to pay additional money before the app gave me the code. The lock was rusty and didn’t work. Very, very, difficult.
CHARLES SOverall good experience, but it was not empty when I went to pick it up. It was clean otherwise. Someone did take the item to dispose of. Very pleasant to do business with.
ANNA-MARIA PI went to 3 other locations to drop off and no one would take it, as I signed up to drop it off any location, customer choice. Then I received a text stating that I had to drop it off here and that was cross town. Such a pain.
ANTHONY NSpeedy service, in and out.
GARY BVery helpful staff
ROBERT DEveryone very helpful and friendly. Just keep doing what you are doing.
DELMUS AYou all cancelled my reservation and made me drive 3 hours out of the way to go pick up the uhaul. No warning in advance. I just showed up to location and found out truck wasn’t there. That was in goldsboro. The best experience I had was in car city in Whiteville. I will never use uhaul again
Hunter GCapital Auto was exceptionally helpful considering they were not my designated drop off location. My original drop off location was Carolina Mini Storage with I had multiple issues and whom if I could rate I would zero stars.
JAMES CNowhere to park the vehicle. Personnel not very helpful.
William BNothing - very friendly and helpful staff and everything went smoothly. Thanks!
JOHN DNothing
Mariella Cshowed up to pick up trailer that I had already preregistered with my cc and DL. only to be met in a very small office full of 8-10 people having a party and eating. NONE wearing a mask, office rep was on phone thanking employer for their bonus and talked and talked leaving us at the counter waiting, then I had to show my cards all over again that i had gave online I would like to be contacted
RONALD SI don't hook up trailers very often, It would be nice if the person inspecting the trailer hook up new more than me about it.
Jason CCapital Auto and Wrecker made drop-off a great experience. Even met the property owner--Greg Lee, who stopped to assist with drop-off.
Robert COnline drop off is faster and convenient.
LUIS MThe lady at the front desk was so helpful and nice, thank you!
CHRISTOPHER Ahard to park at location. auto repair shop. good service on trailer.
Michael STrucks are rented with only 1/4 tank of fuel which causes the renter to have to fill the tank as soon as you rent the vehicle.
Chris HNice and easy Uhaul experience.
Robert OThe location was fine. However the truck had problems. I only drove 10 miles total and they charged me for 1000's of miles. The window on the passenger side had problems and made a very loud scratching noise when attempting to roll up or down. The window fell into the door and shattered and nearly caused me eye damage. This was of grave concern. I had glass flying around a moving vehicle. The district manager was very aggressive and intimidating. I really felt threatened and unsafe. This behavior will no longer be tolerated. Please ask Gleen cease and desist immediately. I will work vigorously to remain safe. I feel as tho I owe 20.00$ for the rental. Signed this day, Michael Smith
Michael SLauren called a few days prior to confirm my truck and trailer were on site. She was very pleasant over the phone and very much so as we met in person. The staff was courteous and helpful and made the start of our long move a little less stressful that morning!
Dan GTheres nothing to improve
Tasha HI had asked for a furniture dolly, but when I got there they only had a small dolly.
Edward TNothing
Tasha HVery sweet girl at the front desk.
Brittany CTook 30 minutes to get truck
korey sJacks on trailers would be nice. Very helpful for solo hooking and unhooking.
Williams KFloor was dirty with trash, leaves, dirt, screws. Roof leaked and landed on new furniture. Have not inspected for apparent damage, as the trailer was unloaded at night in Charlotte..
BART CI appreciated the fact that an employee connected the trailer to my truck for me. I have had other Uhaul dealers that required me to do its myself.
alvin uThe location itself is excellent. However, the customer service is not good. This location does not seem to be well managed. I would suggest improving the customer service and management.
Alaina P