Customer Reviews for Cape Fear Watersports
(U-Haul Neighborhood Dealer)

1,444 reviews

4557 Long Beach Rd SE   Southport, NC 28461

(910) 454-0992

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(910) 454-0992

4557 Long Beach Rd SE
Southport, NC 28461

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES ARMSTRONG 
Rating:
5.0

Person at the lot was very nice and helpful.

DAVID PITTMAN 
Rating:
5.0

Customer did not leave a comment.

George Baltimore 
Rating:
3.0

Need a better check-in procedure. Work off a cell phone with spotty service the day I was there.

Samuel Jennings 
Rating:
5.0

Customer did not leave a comment.

Dave Cianelli 
Rating:
5.0

Tony was very nice. He hooked up the 4x8 and ensured everything was safe for my drive. He inspected my car the day before. Kudos to him for great service!

Rebecca Young 
Rating:
5.0

Customer did not leave a comment.

Leon Danielson 
Rating:
2.0

This is the 2nd time that I have dropped rented equipment off at this site and do not prefer the location. There was not an employee available or even around to check the equipment back in. Since I had pulled a requested trailer down for U-Haul I wanted to make sure someone knew it had arrived as requested. I waited around for a period of time but to no avail for someone to show up. I called the corporate office in AZ and sent them pictures to verify the drop off. Someone from the drop off location did call me back 4 hours later to say the truck had been checked in.

William McFarlin 
Rating:
5.0

The gentleman that helped me was awesome!! He was very polite and cordial, it was raining and he was right out there to hook the trailer up to the truck will definitely use this location again.

Christopher Fox 
Rating:
4.0

Customer did not leave a comment.

melissa shaw 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Tony was very friendly and helpful.

Patrick Boyce 
Rating:
2.0

No one there for the return to resolve or sort out the gas issue (which I only learned of when a bill came for gas at more than $5 a gallon) or other questions. I will never rent another Uhaul.

James Motley 
Rating:
4.0

Customer did not leave a comment.

Robert Trombetta 
Rating:
5.0

Customer did not leave a comment.

Rosemary Morgan 
Rating:
5.0

Customer did not leave a comment.

James Sande 
Rating:
5.0

Customer did not leave a comment.

Raymond Gadd 
Rating:
5.0

Customer did not leave a comment.

CHRIS bennett 
Rating:
5.0

Great people

Scott Buff 
Rating:
5.0

very friendly and knowledgable

JULIE LEUENBERGER 
Rating:
5.0

Great experience and very easy to do business with!

Chuck Frey 
Rating:
5.0

Customer did not leave a comment.

JOSE DE 
Rating:
5.0

The guy that took care of it was great thank you

KEVIN BACKUS 
Rating:
5.0

Continue hiring great people like the manager on beach road Southport NC. Wonderful to meet and extremely helpful and respectful.

Charles Brewer 
Rating:
5.0

Customer did not leave a comment.

MIKE YELEY 
Rating:
5.0

I can’t think of anything. I was a good experience.

Robert Steinert 
Rating:
4.0

Customer did not leave a comment.

Carolyn Payne 
Rating:
3.0

Customer did not leave a comment.

Samuel Capps 
Rating:
5.0

Have an attendant on duty during business hours!

JOHN STARKE 
Rating:
4.0

Customer did not leave a comment.

Teri Dirske 
Rating:
5.0

Customer did not leave a comment.

Sam Edwards 
Rating:
5.0

Customer did not leave a comment.

Loren Pancake 
Rating:
5.0

Customer did not leave a comment.

Mark Canby 
Rating:
3.0

The building was hidden behind other larger trucks, the ladies at the salon had to tell me where to go

TRENTON PETERSON 
Rating:
5.0

👍🏻

Alexander Atkinson 
Rating:
5.0

Great service

Jason Emerson 
Rating:
5.0

While very close, the location was difficult to find after dark!

Michael Sprayberry 
Rating:
5.0

Everything was awesome, and the guy was so helpful and polite. I would recommend this location to everyone.Thanks for the awesome service.👍👍 Ten out of ten

Tim Roof 
Rating:
1.0

I couldn’t find the location with Google maps. I verified the address from my contract. It led me to a dirt road to turn on in a rural area. The customer was closed at 3:30 pm. on a Monday.That location was 30 miles from my home. So I drove out of my way by 60 miles. I took the truck to another location. It was closed also at 3:30 pm on a Monday!?!

Lani Dunn 
Rating:
5.0

I had trouble with the mobile pick up and the location called me and helped me with it.

Vincent Petta 
Rating:
5.0

Very professional and helpfu

JOHN MEIER 
Rating:
5.0

Customer did not leave a comment.

Brenda Gravitt 
Rating:
5.0

Customer did not leave a comment.

Dan Malinowski 
Rating:
5.0

Very helpful

Gary Richardson 
Rating:
5.0

Cape Fear Watersports is my go to UHAUL drop off location. First of all, the convenience, and the quality staff. Second if I need something in a pinch, I know Cape Fear Watersports will have it.

JEFFREY PLEMMONS 
Rating:
5.0

Customer did not leave a comment.

Charles Richardson 
Rating:
5.0

Couldn’t have been better

Eddie Oliver 
Rating:
5.0

Great people

Scott Buff 
Rating:
5.0

Owner was friendly and helpful.

Gary McCorkle 
Rating:
3.0

There was no person present at drop off location and I had to call him to receive guidance on return policy without a representative being present on location.

Samantha Lederer 
Rating:
5.0

Very Nice Service and Helpful instruction

Maryann Mosca 
Rating:
5.0

Customer did not leave a comment.

Chris Bortnick 
Rating:
4.0

Customer did not leave a comment.

Paul Kuban 
Rating:
5.0

Customer did not leave a comment.

jason Estes 
Rating:
1.0

Customer did not leave a comment.

bruce thompson 
Rating:
5.0

The 6 x 12 trailers do not have manual lift, so once connected to your vehicle it stays till empty. I installed a temporary lift to avoid the problem, just be aware.

GERALD HRABICA 
Rating:
5.0

Tony was very helpful and very friendly. Service was good, equipment was good, rental was good.

David Evans 
Rating:
5.0

The owner was so kind, attentive and thorough. Super customer service!

Audra Bell 
Rating:
4.0

Customer did not leave a comment.

Keith Schafer 
Rating:
3.0

Customer did not leave a comment.

denny shamblim 
Rating:
5.0

Tony was extremely helpful and was very communicative about the drop off (via text and email) as I did it while he was out. Highly recommend

Paul Lamoureux 
Rating:
5.0

Customer did not leave a comment.

David Heinle 
Rating:
5.0

The gentleman who helped hook up the trailer went above and beyond. He helped diagnose why the trailer lights didn't work (blown fuse in my vehicle).

SETH HARDISON 
Rating:
3.0

Customer did not leave a comment.

David McKelvey 
Rating:
4.0

Customer did not leave a comment.

Terry Biehl 
Rating:
3.0

Customer did not leave a comment.

David McKelvey 
Rating:
5.0

Nothing to improve. Tony was excellent, the location was easy to access and the service was top notch. Thank you

Michael Renna 
Rating:
5.0

Customer did not leave a comment.

Joseph Joyce 
Rating:
1.0

Customer did not leave a comment.

Dennis Gibson 
Rating:
2.0

No one was at the location when I arrived. You had to call a number on the door and then wait 30 minutes along with another couple getting a trailer for the guy to show up. Then stand around another 20 minutes while the first couple filled out the application. What a waste of the first hour.

Robert Kirk 
Rating:
5.0

Customer did not leave a comment.

Ricky Bailey 
Rating:
3.0

Customer did not leave a comment.

Matt Clark 
Rating:
5.0

Customer did not leave a comment.

BART MILBURN 
Rating:
3.0

Customer did not leave a comment.

Gerald Little 
Rating:
4.0

Customer did not leave a comment.

Dennis Smith 
Rating:
3.0

Customer did not leave a comment.

Scott Clark 
Rating:
5.0

Dropped off early and after hours but was able to reach someone and completed turn in person was very responsive

Timothy Schoonover 
Rating:
5.0

Customer did not leave a comment.

Chris Lisle 
Rating:
5.0

Customer did not leave a comment.

Travis Fuller 
Rating:
5.0

Customer did not leave a comment.

Brad Simmons 
Rating:
5.0

Tony is awesome, plenty of room to pull in and out, easy to park, great location. Tony is now a contact for all things uhaul going forward.

Chris Gordon 
Rating:
5.0

Very friendly, truck was clean and easy to access.

Christy Huxley 
Rating:
5.0

Customer did not leave a comment.

Brian Logan 
Rating:
5.0

Customer did not leave a comment.

August Schroeder 
Rating:
5.0

Met with the gentleman here and he was very nice and ask great questions about the truck and my trip. He wanted to ensure if anything with the truck needed to be attended to which I thought was great!

Scott Benson 
Rating:
4.0

was able to drop it off even though they were closed which was a great benefit for me. They responded by text to me with instructions and emailed me a receipt the next business day! (it was dropped off on Memorial Day - a holiday).

SHERRY JOHNSTON 
Rating:
5.0

Great service

Stewart Hobbs 
Rating:
1.0

Was contacted by phone stated this was drop off site for my rental. Was told need to get there by 5:00 pm otherwise knock on door employee would be there until 5:30 to help with truck return. Arrived before 5:00 office closed no employee answered our knock on door. Card telling you to call Tony for add’l info. Tony said didn’t understand why we were told 5:00 pm to return truck because that site closed at 1:00 pm each and every Saturday. Nightmare experience. Of course matters not listed which contributed to my dislike of this dysfunctional company not enumerated. National/international company should be run under uniform umbrella instead of manner in which each site sets their own rules/regulations eg one company opens at 7:00 am next uhaul site may not open until 10:00 am. Don’t seem to honor customer’s request for pick up time Crazy locations may be open but close at their option. Uhaul management should have one standard set of regulations that each site adheres to. With current tech capabilities Uhaul lacks up to date implementation of standard system. Hire someone to streamline your system

rebecca lewallen 
Rating:
5.0

The owner, Tony is terrific. I was happy to work with him and would do so again if the need arrises.

Steven Middleton 
Rating:
5.0

Tony did a great job!

Eric Kollevoll 
Rating:
5.0

Customer did not leave a comment.

Ronnie Rafferty 
Rating:
5.0

Customer did not leave a comment.

Rodney Furr 
Rating:
5.0

I would like to buy a small open trailer sometime in the future. Do you ever sell them to the general public?

Kenneth Johnson 
Rating:
5.0

Customer did not leave a comment.

John Lewis III 
Rating:
5.0

The gentleman that assisted me at the Southport location was helpful and thorough with explaining the use of the vehicle.

Gary Dawkins 
Rating:
5.0

Customer did not leave a comment.

David Laughlin 
Rating:
5.0

Customer did not leave a comment.

jeff meyers 
Rating:
5.0

Customer did not leave a comment.

George Reihm 
Rating:
5.0

Everything was a flawless experience and so glad I used U-Haul! Had no issues and truck ran great. I do want to also make a comment about the attendant at Long Beach site (Tony), he was an absolute pleasure to work with, he explained everything to me and had all the answers to my questions. Thanks so much !

JOANNE DEPUYT 
Rating:
5.0

Customer did not leave a comment.

BART MILBURN 
No reviews have been submitted for this location.

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