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Dave C.
Customer Reviews for Cape Fear Watersports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tony was very nice. He hooked up the 4x8 and ensured everything was safe for my drive. He inspected my car the day before. Kudos to him for great service!
Rebecca Y.This is the 2nd time that I have dropped rented equipment off at this site and do not prefer the location. There was not an employee available or even around to check the equipment back in. Since I had pulled a requested trailer down for U-Haul I wanted to make sure someone knew it had arrived as requested. I waited around for a period of time but to no avail for someone to show up. I called the corporate office in AZ and sent them pictures to verify the drop off. Someone from the drop off location did call me back 4 hours later to say the truck had been checked in.
William M.The gentleman that helped me was awesome!! He was very polite and cordial, it was raining and he was right out there to hook the trailer up to the truck will definitely use this location again.
Christopher F.Tony was very friendly and helpful.
Patrick B.No one there for the return to resolve or sort out the gas issue (which I only learned of when a bill came for gas at more than $5 a gallon) or other questions. I will never rent another Uhaul.
James M.Great people
Scott B.very friendly and knowledgable
JULIE L.Great experience and very easy to do business with!
Chuck F.The guy that took care of it was great thank you
KEVIN B.Continue hiring great people like the manager on beach road Southport NC. Wonderful to meet and extremely helpful and respectful.
Charles B.I can't think of anything. I was a good experience.
Robert S.Have an attendant on duty during business hours!
JOHN S.The building was hidden behind other larger trucks, the ladies at the salon had to tell me where to go
TRENTON P.👍🏻
Alexander A.Great service
Jason E.While very close, the location was difficult to find after dark!
Michael S.Everything was awesome, and the guy was so helpful and polite. I would recommend this location to everyone.Thanks for the awesome service.👍👍 Ten out of ten
Tim R.I couldn't find the location with Google maps. I verified the address from my contract. It led me to a dirt road to turn on in a rural area. The customer was closed at 3:30 pm. on a Monday.That location was 30 miles from my home. So I drove out of my way by 60 miles. I took the truck to another location. It was closed also at 3:30 pm on a Monday!?!
Lani D.I had trouble with the mobile pick up and the location called me and helped me with it.
Vincent P.Very professional and helpfu
JOHN M.Very helpful
Gary R.Cape Fear Watersports is my go to UHAUL drop off location. First of all, the convenience, and the quality staff. Second if I need something in a pinch, I know Cape Fear Watersports will have it.
JEFFREY P.Couldn't have been better
Eddie O.Great people
Scott B.Owner was friendly and helpful.
Gary M.There was no person present at drop off location and I had to call him to receive guidance on return policy without a representative being present on location.
Samantha L.Very Nice Service and Helpful instruction
Maryann M.The 6 x 12 trailers do not have manual lift, so once connected to your vehicle it stays till empty. I installed a temporary lift to avoid the problem, just be aware.
GERALD H.Tony was very helpful and very friendly. Service was good, equipment was good, rental was good.
David E.The owner was so kind, attentive and thorough. Super customer service!
Audra B.Tony was extremely helpful and was very communicative about the drop off (via text and email) as I did it while he was out. Highly recommend
Paul L.The gentleman who helped hook up the trailer went above and beyond. He helped diagnose why the trailer lights didn't work (blown fuse in my vehicle).
SETH H.Nothing to improve. Tony was excellent, the location was easy to access and the service was top notch. Thank you
Michael R.No one was at the location when I arrived. You had to call a number on the door and then wait 30 minutes along with another couple getting a trailer for the guy to show up. Then stand around another 20 minutes while the first couple filled out the application. What a waste of the first hour.
Robert K.Dropped off early and after hours but was able to reach someone and completed turn in person was very responsive
Timothy S.Tony is awesome, plenty of room to pull in and out, easy to park, great location. Tony is now a contact for all things uhaul going forward.
Chris G.Very friendly, truck was clean and easy to access.
Christy H.Met with the gentleman here and he was very nice and ask great questions about the truck and my trip. He wanted to ensure if anything with the truck needed to be attended to which I thought was great!
Scott B.was able to drop it off even though they were closed which was a great benefit for me. They responded by text to me with instructions and emailed me a receipt the next business day! (it was dropped off on Memorial Day - a holiday).
SHERRY J.Great service
Stewart H.Was contacted by phone stated this was drop off site for my rental. Was told need to get there by 5:00 pm otherwise knock on door employee would be there until 5:30 to help with truck return. Arrived before 5:00 office closed no employee answered our knock on door. Card telling you to call Tony for add'l info. Tony said didn't understand why we were told 5:00 pm to return truck because that site closed at 1:00 pm each and every Saturday. Nightmare experience. Of course matters not listed which contributed to my dislike of this dysfunctional company not enumerated. National/international company should be run under uniform umbrella instead of manner in which each site sets their own rules/regulations eg one company opens at 7:00 am next uhaul site may not open until 10:00 am. Don't seem to honor customer's request for pick up time Crazy locations may be open but close at their option. Uhaul management should have one standard set of regulations that each site adheres to. With current tech capabilities Uhaul lacks up to date implementation of standard system. Hire someone to streamline your system
rebecca L.The owner, Tony is terrific. I was happy to work with him and would do so again if the need arrises.
Steven M.Tony did a great job!
Eric K.I would like to buy a small open trailer sometime in the future. Do you ever sell them to the general public?
Kenneth J.The gentleman that assisted me at the Southport location was helpful and thorough with explaining the use of the vehicle.
Gary D.Everything was a flawless experience and so glad I used U-Haul! Had no issues and truck ran great. I do want to also make a comment about the attendant at Long Beach site (Tony), he was an absolute pleasure to work with, he explained everything to me and had all the answers to my questions. Thanks so much !
JOANNE D.Very positive experience.
BRIAN S.Very comprehensive explanation is utilizing the trailer. Service was excellent.
Mark W.I don't think that I could have had a better experience! The gentleman running the lot was very friendly and helped me to get hooked up to my trailer. He gave me a little advice about the trailer and sent me on my way with the equipment. When I brought it back, he helped with the same great attitude.
James H.You guys sent me to sentry storage . The guy there had nothing . He looked up on computer and said it's at Cape fear water sports but YOU FAILED to inform the customer of this change. Even the night before when I checked it was still Sentry storage.
jeffrey M.