Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worker was a little late coming in but all was good….
TEDDY W
Rating:
5.0
Staff was as helpful as any one could hope for. Thanks!
THOMAS M
Rating:
5.0
Customer did not leave a comment.
Gary B
Rating:
4.0
Customer did not leave a comment.
Jason G
Rating:
4.0
Would suggest that the office be cleaned and tidied up a bit. Staff member was quite nice and pleasant.
Jeffrey P
Rating:
5.0
Customer did not leave a comment.
Rodney B
Rating:
4.0
Customer did not leave a comment.
Gregory R
Rating:
5.0
Customer did not leave a comment.
Don C
Rating:
5.0
Customer did not leave a comment.
Nicole F
Rating:
5.0
Very good company, highly recommend!
laraine p
Rating:
5.0
Customer did not leave a comment.
Charles F
Rating:
5.0
Customer did not leave a comment.
Olie C
Rating:
5.0
Great service at this location. Salesperson very helpful.
Harry M
Rating:
4.0
Customer did not leave a comment.
Paul C
Rating:
4.0
Although the trailer was not clean of debris, the service otherwise at the location was very good. The trailer was small so it was not a big issue for me to simply sweep it out, although it would have been good to not have had to do it.
The transaction and hookup assistance was prompt and helpful.
Jack S
Rating:
4.0
Always helpful always friendly. Any issues are corrected immediately if any occur. Would rent from them again if needed.
Regina S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine K
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
4.0
Customer did not leave a comment.
alec d
Rating:
5.0
Customer did not leave a comment.
Ronnie H
Rating:
5.0
Customer did not leave a comment.
Rodney B
Rating:
5.0
Staff was extremely friendly and accommodating. Their prices are also very competitive. No brainer if I had to use them again.
Claudia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William R
Rating:
5.0
Customer did not leave a comment.
Mari O
Rating:
5.0
Cameron in the office was always helpful and polite. I had an issue once and needed to get into gate after hours. The after hours number was answered and they helped me access my camper. I’ve been storing my campers at this facility for 10 years. I recommend this company for your storage needs.
LUIS O
|
Overall Experience
Rating:
2.0
Make sure you are prepared when a customer orders truck and equipment in advance. Have the truck ready. Don't argue with a customer who knows what he's paid for. And don't advertise and rent equipment (dollies) that you don't have in stock.
Brannon S
Rating:
5.0
Stored my boat there for 2 years...never had a problem the office e staff was always east and helpful.
Nelson m
|
Overall Experience
Rating:
2.0
the trailer we rented leaked water all over our clothing and boxes that we moved from Atlanta to Ft. Myers. It rained the entire trip and when we got to our destination all of the contents were soaked. I told the person at the drop off location, but all that they said was thanks for letting us know.
CHARLES T
Rating:
5.0
Customer did not leave a comment.
linda c
Rating:
5.0
Customer did not leave a comment.
Mary P
Rating:
5.0
best experience ever in car hauler trailer rental. these people care about your needs and were very helpful.
Henry N
Rating:
5.0
These people are great
MARK R
Rating:
3.0
The truck makes noise like something is dragging. The backup light are out. There’s an exhaust leakage.
AMANDA L
Rating:
5.0
Used this location more than a handful of times. Very helpful.
John S
Rating:
4.0
The truck had cigarette ashes all in the console. It didn’t bother me so much but I left it that way and I was only in the truck a handful of miles.
John S
Rating:
1.0
Customer did not leave a comment.
david K
Rating:
4.0
Customer did not leave a comment.
Jeff H
Rating:
5.0
Easy to get in/out and office staff very responsive
Terry C
|
Overall Experience
Rating:
5.0
Guy there was very nice and informative and had exactly what I needed
Brad S
Rating:
5.0
All is well
George T
Rating:
5.0
As always, a pleasure to do business with
Ed C
|
Overall Experience
Rating:
5.0
The move went extremely well and everyone was very nice and helpful.
WESLEY G
|
Overall Experience
Rating:
5.0
Clean the truck I rented and need more cashier's on hand.
SHANNON H
Rating:
5.0
Everyone was very helpful. and friendly.
The storage unit was clean .
The unit I had did not have a light inside for working in it at night. This was not an issue for me but they may want to upgrade for lights inside the units.
Just a suggestion.
Again the staff was Great 👍
James A
|
Overall Experience
Rating:
1.0
The place seemed run down, the truck smelled funky, the brakes on the truck were bad, and the facility didn’t have moving blankets(I had to drive 16 miles to a different uhaul to get the moving blankets).
Brian B
Rating:
5.0
Customer did not leave a comment.
ABIGAIL C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
steve f
Rating:
5.0
Customer did not leave a comment.
benny c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas M
Rating:
5.0
Customer did not leave a comment.
JOSEPH N
Rating:
4.0
Customer did not leave a comment.
Richard Q
Rating:
4.0
It was difficult to find the U-Haul office. It was listed on the reservation as Suite 180. It should be Suite 150. They need to correct address in U-haul system and more properly identify the office!
Freddie T
Rating:
5.0
Customer did not leave a comment.
Darya F
Rating:
5.0
Customer did not leave a comment.
NANCY S
Rating:
5.0
Customer did not leave a comment.
Nikki M
|
Overall Experience
Rating:
5.0
Nothing
The staff is professional and kind a winning combination
MARK R
Rating:
5.0
Nothing. Very easy
LAWRENCE P
Rating:
5.0
Truck was clean enough and worked fine!
KAY C
Rating:
5.0
Customer did not leave a comment.
BRANDEN B
Rating:
5.0
Customer did not leave a comment.
JEFFREY L
Rating:
5.0
Customer did not leave a comment.
ROBERT A
Rating:
4.0
Ramp had to be lifted out of truck to use it.
JON C
Rating:
5.0
Great Customer Service
ELGIN W
Rating:
5.0
Clean the front office. It’s very cluttered and appears dirty.
BOBBIE C
Rating:
5.0
Customer did not leave a comment.
Scott R
Rating:
1.0
Customer did not leave a comment.
DAVID L
Rating:
3.0
The interior of the truck was not cleaned, swept before picking it up.
JOHN L
Rating:
5.0
Customer did not leave a comment.
Penny S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIA S
Rating:
4.0
Customer did not leave a comment.
JEFFREY W
Rating:
5.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
Customer did not leave a comment.
Sabdra L
|
Overall Experience
Rating:
5.0
Great experience!
FRED V
Rating:
5.0
Have the truck I requested at the location I requested. I think this deserves a $50 refund as ur website promises???
Ursula W
Rating:
5.0
I was sent from Canton, who seemed to be a very confused group of individuals to Waleska. Cameron staid 10 minutes past closing to help rent us the trailer that we needed. He was helpful, understanding and very professional.
JOSEPH D
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
1.0
We reserved 2 Trucks to pick up at 9am. None arrived until 9:30am. Only 1 truck was there. The 15' truck we were told had to be picked up at a different location. The person was not helpful explaining or helping find another truck. We ended up having to drive 30 minutes away and were over 90 minutes late for our paid moving helpers.
EDMUND V
Rating:
5.0
Customer did not leave a comment.
Todd A
Rating:
5.0
Customer did not leave a comment.
DONNA S
Rating:
5.0
Customer did not leave a comment.
JAMES H
Rating:
1.0
Have a professional personal appearance. And make sure the cabin of the truck is immaculate. I made a point to get out of the cabin and let the proprietor know the inside of the cabin was disgusting. He just nodded and said ‘OK’. What should have happened was either a new truck that was clean or a insistence that they clean the truck before I leave.
There was spilled soda all over the dash and cigarette ashes all over the seats and floor. Hands down my worst U-Haul customer service experience.
Truck worked fine.
STUART A
Rating:
5.0
I extended my stay by 3 days and was charged for a full month even though I asked to pay a prorated amount for the three days, I was told was in the contact that I signed. They were unwilling to work with me. Unfortunate. Would rather lose a potential customer or a good reference,
Linda N
|
Overall Experience
Rating:
5.0
Nothing
VALENTINE B
Rating:
5.0
Everyone there went out of their way to make my trip ready, and I didn't have to do anything except get in the truck and drive off in the end, and it worked very well. The young man at the front counter thought of everything and was very knowledgeable in his job. Thank you again...
WALTER C
Rating:
5.0
gate malfunctioned 3 or 4 times, was locked in twice and none of your phones were answered. One time after a trip in our fifth wheel we came back to find our space rented out to another. Took 2 weeks to get our paid space back. We were on auto pay and always current.
robert w
|
Overall Experience
Rating:
2.0
The employees were nice and helpful; however, Uhaul’s program has many flaws. I booked my reservation weeks in advance for a 26’ truck at 7am. Two days before pickup, I was notified the truck would not be available until 10:30 that morning, which was a big disappointment, because we had a strict time schedule for the day. The day of the reservation we attempted to call Uhaul- with no answer. We showed up to the uhaul place in Peachtree City and they had no truck for us. We were told there was one in Canton, Ga. We drove to the location in Canton. They said there was no truck there for us. We were told there was a truck in Waleska, Ga. We drove to Waleska. The system was down and we waited there an hour before we could get the truck. We did not get a truck until 1pm that day. Kody in Canton was very helpful and apologetic, but Uhaul needs to get it together. We still had to pay over $130 for this truck. This was unacceptable.
Cayleigh W
Rating:
5.0
Customer did not leave a comment.
CLARENCE Y
Rating:
5.0
Customer did not leave a comment.
Scott S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAUL C
|
Overall Experience
Rating:
5.0
The price was not what I was told, for 3 days it should have been 60.00. Final tab came in at 90.00, not really a good thing to do, didn’t complain about it cause it’s just not worth it
ROBERT S
Rating:
5.0
Customer did not leave a comment.
ROBERT R
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
1.0
I was ripped off at this location- he charged me for an extra 50 miles that I did not drive. I would never use this location again and I might be done with U-haul in general after this. I really hate being ripped off.
BRIAN A
Rating:
5.0
Customer did not leave a comment.
Shaun C
|
Overall Experience
Rating:
3.0
Thank you is always a preferred way to send a customer off, instead of "There you go!"
JOHN H
Rating:
5.0
Thanks guys! It was a pleasure doing business with you.
DAVID P
|
Overall Experience
Rating:
5.0
The staff was completely professional understanding helpful and always available to answer questions as far as staff goes they were perfect. Now the down side. I am aware that I had a non climate controlled unit but there were holes in the metal roof there was no lighting at all on the row that my unit was on even though the area had a security fence. If you had to be there at night it felt very unsafe loading and unloading at night was out of the question. As I stated I absolutely love the staff but with the lighting issues and the holes in the roof Almere the only downside I had several items get moldy because of the roof several family heirlooms. And antiques items that can not be replaced. Also the only other down side was the price. There were several other storage facilities nearby that were between 45 and 60 dollars cheeper for the same size unit we had. The only reason can find to recommend these units is because of the staff hopefully they will address these few issues in the future I will ish them nothing but success in the future.
Robert J
|
Overall Experience
Rating:
5.0
Could not do on line drop off but employee answered after hours and was very helpful
MICHAEL T
Rating:
5.0
all good
Mark D
Rating:
5.0
The Waleska guys are always fantastic.
Ronald T
Rating:
4.0
Service was quick and friendly
Ed K
Rating:
5.0
Patrick is so nice and helpful. I appreciate his positive attitude and courteous nature. Two Thumbs Up!
Kathleen W
Rating:
5.0
Everything went smoothly and no recommendations.
Charles C
Rating:
5.0
Customer did not leave a comment.
Sandra D
Rating:
5.0
Customer did not leave a comment.
Carla T
Rating:
5.0
Customer did not leave a comment.
DWAYNE T
Rating:
5.0
Customer did not leave a comment.
John J
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
3.0
The person did not seem to know how to use the computer system. Had to pay cash for some moving blankets. He couldn't add them to My rental.
MARY S
Rating:
5.0
quick and easy
Kenneth S
Rating:
5.0
Great service.
Patrick C
Rating:
5.0
Quick, easy service. Great location!
Rob S
Rating:
5.0
Gentlemen here was prompt in doing my checkout and I was on my way with a printed & email receipt in no time. He asked if I had experienced any problems with the equipment, which I had not.
Edward K
Rating:
5.0
Friendly and helpful
Gary P
Rating:
3.0
Customer did not leave a comment.
Tyler H
Rating:
5.0
Customer did not leave a comment.
JOHN L
Rating:
3.0
The truck cabin was extremely dirty it smelled like a wet dog and was covered in dog hair. I paid for and reserved the truck but was not able to drive it until after the location was closed. It was disgusting!
Shar R
Rating:
5.0
Customer did not leave a comment.
Alaina P
Rating:
5.0
Customer did not leave a comment.
luther s
Rating:
5.0
The attendant at the storage facility, Cameron, was extremely friendly and helpful. I had to switch units to a larger unit at the last minute, and he accommodated this happily and with no issues.
HENRY S
|
Reservation
Rating:
5.0
I’m extremely pleased with the staff at Canton-Waleska self storage. My storage room was ready and immediately available. Thank you for the great service, we highly recommend them.
Edward S
|
Reservation
Rating:
5.0
Very nice and helpful staff
Ronald M
|
Reservation
Rating:
5.0
Friendly helpful staff.
Chance V
|
Reservation
Rating:
5.0
The storage unit it nice and clean. The building is clean, well light, and easily accessible but very well protected.
scott l
|
Reservation
Rating:
5.0
Very friendly to deal with and accommodating!
Daniel H
|
Reservation
Rating:
5.0
Very accommodating and helpful manager . The storage unit was above average in security and cleanliness.
Charlotte H
|
Reservation
Rating:
5.0
The staff at the storage facility we're extremely helpful. They took their time to show me the facility and made my move one of the best I could have. Thank you.
JEROME W
|
Reservation
Rating:
5.0
Wonderful office person and I felt very safe going to my storage unit anytime of day or night! Wonderful to have this storage facility so close to Waleska. Great prices!!!
Marsha B
|
Overall Experience
Rating:
5.0
Everything about the storage building and the staff was perfect, just plain perfect!!! :)
Amy B
|
Reservation
Rating:
5.0
Happy
BRENDA W
|
Overall Experience
Rating:
4.0
The gentleman that greeted me (owner?) was very nice, showed me the unit, explained everything, and got me on my way.
I would say it is too soon to comment on the unit itself, since I just moved in.
