Customer Reviews for C&C Enterprises
(U-Haul Neighborhood Dealer)

87 reviews

25 Grand Bay W Rd   Port-Aux-Basques, NL A0M1C0

(709) 695-3324

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(709) 695-3324

25 Grand Bay W Rd
Port-Aux-Basques, NL A0M1C0

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazing service.

Craig Anderson 
Rating:
5.0

Customer did not leave a comment.

Sharon Lundrigan 
Rating:
5.0

Nothings comes to mind right now, the only thing was not aware of rental service in town, for the past couple of years we rented out of Corner Brook Great local service provider .,,,,,

Greg Soper 
Rating:
1.0

C&C was extremely disappointing. When dropping off the rental trailer, we were warned that there might be a charge for cleaning as the trailer outside was dirty. Waiting over 15 minutes for the staff to complete the return, I ask what the additional charges would be. I was told, and witnessed by a co-traveled, that there would be no additional charges. We left, pleased, only to find out the C&C charged my credit card an additional $230 for cleaning. This was a fraudulent charge as the receptionist specifically told us there would be no extra charge. When I called to query this, I was told I was mistaken. I will never recommend this U-Haul outlet and have taken steps to inform any who travel to Newfoundland, via our group, that this outlet cannot be trusted. If I do not receive adequate explanation and a refund for the $230 charge, I will be, further, expanding this to U-Haul as well>

James Alexander 
Rating:
4.0

The truck leaked and a lot of our belongings were damaged and wet when we got to our destination

Genevieve Mauger 
Rating:
3.0

Customer did not leave a comment.

robert pike 
Rating:
5.0

Great friendly staff.

Dean Dicks 
Rating:
4.0

Customer did not leave a comment.

david harvey 
Rating:
5.0

Customer did not leave a comment.

Peggy Lynn Hanlon-Brown 
Rating:
5.0

Customer did not leave a comment.

Heather Osmond 
Rating:
5.0

Customer did not leave a comment.

RICHARD WALTERS 
Rating:
5.0

Customer did not leave a comment.

lorraine Kettle 
Rating:
3.0

The equipment that was used wasn't working properly. The running lights did not work on one side. Ratchet attachments were nearly impossible to use as it was rusty and near ceized up. The rubbers used to secure chains were split and unusable. The only good thing, the agent was professional and perfect to deal with at the location. The equipment, not so much.

Duane Organ 
Rating:
5.0

Customer did not leave a comment.

Charlene Blackmore 
Rating:
5.0

Customer did not leave a comment.

DAVID C HARVEY 
Rating:
5.0

Felicia is an excellent employee with excellent customer service. Thank you so much!

robin mcpherson 
Rating:
5.0

The people who served me were wonderful to deal with and did everything to accommodate me. The 20' van was clean but if poor driving condition. I have driven a cube van for years with my past business so am aware of how they should drive. The steering was very still, the wiper was broken and scraping the glass. I rented the van for a day but only had to drive 5 miles. I would not want to drive this vehicle for a full day.

KELLY TOMPKINS 
Rating:
5.0

Great experience overall

Darcy Billard 
Rating:
4.0

Customer did not leave a comment.

TONY ANDERDON 
Rating:
5.0

Awesome service!!!

phoebe standing 
Rating:
5.0

The truck was dusty, understandable it's in an industrial area so inside the cab and the Box were pretty dusty and they got charge $50 for clean up when I returned it

Petros Arapis 
Rating:
4.0

Customer did not leave a comment.

craig rodgers 
Rating:
5.0

Customer did not leave a comment.

matthew durnford 
Rating:
3.0

Had trouble getting a receipt. And my money hold back. She said it was something to do with uhaul system error. Called your office fixed it and gave me back money in cash. Was there for 30 mins waiting, but that’s not there fault. Just your systems fault. They were friendly helpful and easy going !

Robert Doyle 
Rating:
5.0

Customer did not leave a comment.

JOE STREET 
Rating:
5.0

Would be nice if there was a washroom available.

Cheri Dube 
Rating:
4.0

Customer did not leave a comment.

CURRIE VAUTIER 
Rating:
3.0

Customer did not leave a comment.

SIOBHAN EBUKWE 
Rating:
4.0

Customer did not leave a comment.

GEORGE WINSOR 
Rating:
1.0

Lower rates

mitchell edmunds 
Rating:
5.0

Customer did not leave a comment.

ANGELA CHURCHILL 
Rating:
5.0

Customer did not leave a comment.

ROGER RUSSELL 
Rating:
3.0

The trailer floor was really dirty and roof leaked bad on my mattress.

AUSTIN PARSONS 
Rating:
3.0

Have a person filling out the paperwork who knows how to fill it out behind the counter. The worker had to keep calling on a co-worker in another office to assist. something that could of took 5 mins took 20 mins

Reginald Hibbs 
Rating:
5.0

Customer did not leave a comment.

leo white 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA GIBBONS 
Rating:
1.0

Customer did not leave a comment.

Jonathan Stagg 
Rating:
4.0

Customer did not leave a comment.

Doug Cameron 
Rating:
5.0

Customer did not leave a comment.

TACEY MACDONALD 
Rating:
3.0

It would have been nice not to have drive over 2 hours to pick it up

Eileen Earle 
Rating:
2.0

I had to wait there for 45 minutes because they did not have the key for the truck.

Chris Wilson 
Rating:
5.0

Customer did not leave a comment.

George Walters 
Rating:
3.0

The truck should be full of gas when you pick it up And you return it full

scott mackay 
Rating:
3.0

UHaul's policy on "half-filling" the truck is absurd. In all of my experience with vehicle rentals, it is policy to pick up a vehicle with a filled gas tank, and drop it off filled. This makes for additional fills, which is inconvenient. Also, the "suggested litres" to re-fill the truck is dishonest. I filled to only 3/4 of the recommended litres, which still over-filled the tank to well beyond half. This was frustrating enough for me to look into to a different rental company for next time. The experience with the location was overall positive.

David Palmer 
Rating:
5.0

I rented this UHaul Dolly three days prior to pick up. when I arrived at this location the rep from Corner Brook had come out the day before and removed two dollys knowing one was rented. He used the excuse there was one left on the lot, however, he also knew this dolly was not usable and needed repairs. This was NOT the C and C locations fault, the girls in the office advised the rep of the rental for next morning. I was delayed by 4 hours getting to my destination because I had to wait for a Dolly to be delivered to me. in my opinion this was irresponsible of the rep and I should not have been charged for this Dolly because of the inconvenience. I would definitely not recommend to others

Maisie Anderson 
Rating:
5.0

Customer did not leave a comment.

Joanie Shephard 
Rating:
3.0

As I booked my trailer two weeks in advance, and to be notified the day of pickup that it would not be in the location I booked for. I had to drive three hours out of my way to pick it up. And a closer location would not have any for another three days. I think in rural communities, they should try to accommodate better when booking in advance.

Joan Marche 
Rating:
5.0

Service was great.

Charles Brennan 
Rating:
5.0

Customer did not leave a comment.

DONALD INGRAM 
Rating:
5.0

should be a better selection wasn't many trailers on site too choose from

KERRY WALTERS 
Rating:
3.0

Should be trailer hookups on the trailers, different types, also, lifting and installing the trailer by yourself is hard work.

JANET TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Jim Dickenson 
Rating:
3.0

Was not open when I was to drop the truck off left key in truck as advertised by u haul

allen hatcher 
Rating:
3.0

NA

ROBERT GREEN 
Rating:
1.0

Facility was 200 kilometers away from my location - corner brook. But nothing else available closer.

GLEN THISTLE 
Rating:
3.0

We only dropped off the truck at this location. There was very little contact.

BURNT ISLAND COME HOME COMM 
Rating:
1.0

Have the vehicles in the location where the customer require them. I had to drive four hours return to pick up this rental unit, plus my wife and i had to eat lunch at a restaurant during the trip. I also had to pay for the gas in my own vehicle to go to Port Aux Basques to pick up the rental. We also ordered 24 blankets with the vehicle but were unavailable when we picked up the unit.The rental unit dripped oil from the base pan during the whole time I had it. I reported this to your roadside assistance but was advised it was nothing to worry about. i returned the unit without incident but it was a constant worry to me while it was under my care. I don't think I will recommend your rentals to any of my friends anytime soon. Thank you, Baden Clouter

BADEN CLOUTER 
Rating:
3.0

Inspect trucks before giving them to the next customer. Tires were in such poor condition that the tire on the truck blew out and had to wait on the side of the road for 2-3 hours before someone could be there to fix the tire.

JENNA LEAMON 
Rating:
3.0

Customer did not leave a comment.

DANIEL LEONARD 
Rating:
3.0

Customer did not leave a comment.

GLENN DEVEREAUX 
Rating:
5.0

Outstanding service! Sandra was a tremendous help.

LLOYD WHITEHORNE 
Rating:
5.0

Customer did not leave a comment.

GEORGE LOMOND 
Rating:
3.0

Was held up because vender in Grandfalls provided different vehicle from one listed on contract. Had to wait to have this problem solved before truck could be turned in

GEORGE MACDONALD 
Rating:
1.0

I received terrible customer service at this location not happy at all don't think I will use uhaul again

RILEY KINSLOW 
Rating:
3.0

Customer did not leave a comment.

JAMIE MCNEIL 
Rating:
3.0

Very courteous and friendly service.

GUS BRUCE 
Rating:
4.0

Customer did not leave a comment.

Art Osmond 
Rating:
3.0

Customer did not leave a comment.

JASON OSMOND 
Rating:
4.0

Customer did not leave a comment.

STANLEY HILLIER 
Rating:
4.0

Customer did not leave a comment.

GLENN SWAIN 
Rating:
3.0

Customer did not leave a comment.

George MacDonald 
Rating:
3.0

Building is old and not very clean/inviting but the staff are excellent.

JIM DAVIS 
Rating:
3.0

at least they had a trailer. I booked one for Corner Brook location and they called on the day I was supposed to pick trailer up to say they did not have one in working order. I was forced to drive 350 km in the opposite direction to get a unit - all at my own expense. The agent would not give me a break on the rental or even the insurance. Hardly seems fair but I had to have a trailer since the move was taking place. Poor customer service at uhaul - not this PAB location but on phone.

BRIAN HOUSE 
Rating:
5.0

Customer did not leave a comment.

PETROS ARAPAS 
Rating:
4.0

Customer did not leave a comment.

Amanda Green 
Rating:
3.0

Wish some of the workers knew more about the products and equipment. Had me worried for nothing.

LORI ANDERSON 
Rating:
5.0

exceptional service....will be back

RODNEY MALONE 
Rating:
3.0

Customer did not leave a comment.

Andrea Pilgrim 
Rating:
4.0

More selection of units on site. Ensure someone there to assist with hookup.

STEPHEN LOMOND 
Rating:
5.0

Customer did not leave a comment.

JEFF HANCOCK 
Rating:
4.0

The lady tried everything on her end to find my contract number. St. John's was not helpful at all.

AMANDA GREEN 
Rating:
3.0

the drop off area needs improvement.

KARL PARK 
Rating:
4.0

Customer did not leave a comment.

DONALD MARTIN 
Rating:
5.0

Customer did not leave a comment.

GROUP SIX 
Rating:
4.0

I did not need the fulllsize truck they gave me, but as it is a small location, they do not have much choice to give me.

Cecil Smith 
Rating:
1.0

told to leave keys in unlocked truck no drop box then charged $100 for animal smell in truck but no animals in vehicle only atvs for trip across newfoundland by old railbed will contact uhaul later to discuss unless satisfactory outcome will never use or recommend uhaul again

david hart 
Rating:
1.0

We had set up a date for pick up and when we went to pick up on the afternoon of specified date we had to wait an hour for them to dig out the trailer from the snow then they had to sweep it out. Waisting an hour

No reviews have been submitted for this location.

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