The young man I dealt with went above and beyond to help me with my needs.
Albert J
Customer Reviews for RP Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super helpful people here!
Alex CWaited a lot longer then expected because of lock box malfunction. Store representative did the best he could. This caused the dealer to reassign a different truck which then caused problems at check in.
lupe sInstall a phone holder so you can see your GPS map
Ura HVery weird walking into a Marijuana shop to drop off the uhaul. I also would have loved someone to aid in taking the trailer off the hitch and getting it squared away.
Shannon BOver charged. Bad communication
Joel MA larger more visible sign would be helpful in finding the place. Everything else was great.
Kathleen JThe location might have been alright if the app had been functioning properly. We spent a lot of time on phone calls because we couldn't get the app to advance to a place where we received a number to retrieve the key. One encounter with customer service was extremely rude. Your app is not user friendly.
Cheryl HThe only frustration I had was that I was told by U-Haul Customer Support that I could return the trailer to a closer location - My instructions were to call the given number after I picked the trailer up. Once I picked the the trailer up, I called the number and U-Haul Customer Support informed me that the dealer owned the trailer and I would be given hefty fines if I returned it anywhere but where I picked it up at. (So, instead of dropping it off 5 mins. from my house, I had to drive 40-45 mins. to drop it off).
John P