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Ryan M.
Customer Reviews for Cameron Park Rent A Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lynn made the process very easy.
Bryan M.Nothing. Everything very acceptable.
Mary Ellen L.The reservation, pick up and drop off was very efficient. Good communication throughout the process. All personnel I interacted with in person and on line weee very friendly and professional.
Stephen S.This has been my best u-haul experience so far! Customer service was above and beyond at pick up, drop off, even over the phone! I will definitely rent from this location for my future needs. In my case, I had to drive farther but it was worth it! Thank you!!
LOANA S.It will be hard to improve because Lynn was fantastic to work with and I had a great experience!
jennifer B.Nothing to improve, if I need U-Haul again I'll be back.
CHRISTOPHER D.Everything was great
Richard R.Lynn is JUST THE BEST. Always very polite and willing to help assist with our U-Haul needs. We've been coming to see her for many years and we are always very very happy!!!!
AUGUSTINO C.Lynn Work out very well with us
MICHAEL G.Lynn is a class act.. She handled everything for us wonderfully and gave us clear and easy instructions for us to get the job accomplished. Lynn is truly a professional and I they will have all my business for the years to come.
KATHY R.No Improvement is needed. Lynn is the best!
Robert D.The digital check in did not work on either the UHaul app or the website. It was not able to do it either by detecting my location or by scanning the barcode, forcing me to wait in line at the office and be half an hour late. I do not told this location responsible, but your software needs to be fixed.
Drew K.Excellent customer service at this location. I was able to check in and out easily and truck was clean.
RYAN F.The receptionist was very friendly and the process to check in and out went smoothly. Highly recommend this location.
RYAN F.Lynn was AWESOME! She knew the app, helped me back in the trailer, she made my day and the process was friendly and easy.
Forrest B.Unnecessary and discomforting interaction with employee- she seemed overly anxious and hyper vigilant without any reasonable explanation. It was a huge turn off and made me uncomfortable. I'm also not entirely certain I was charged appropriately for a 4 hour pick up truck rental (88.00) total. I would not go back to this U-Haul again. Most every other U-Haul interaction has been pleasant except for this one.
Shaun Y.The customer service was top-notch! Parking was somewhat difficult, but the overall experience was so good that this will be my preferred location for future rentals.
Brian D.Just keep up with the good work.
Steve M.Lynn was absolutely wonderful! True customer service.
CRAIG H.OUTSTANDING. Lynn was our contact in Cameron Park Rent A Storage, Uhaul. We rented two 26 foot Trucks two weeks in a row for one-way service from Cameron Park to Carlsbad CA. Both transactions were just OUTSTANDING!!! Great to see that Uhaul is doing such a Great Job. The Truck was well maintained and ran great. Those 'items' we requested were in the Truck each time at Rental. I even used the 'Self Check-in' process that worked seamlessly. I am very impressed with Uhaul these days and your Services, WOW!!!! KEEP UP THE GREAT WORK!!!!!!
Augustino C.The U-Haul had leaks and my things inside were soaked and ruined. When I called U-Haul they were no help and said they don't process claims and gave me a number to call Monday. Don't outsource your issues and make it something your customers have to chase down to fix the issues U-Haul caused. Extremely poor customer service and quality.
Bethany C.Very friendly up front worker and knowledgeable Great experience. Thank you
denise D.The trailer we drove was a death trap. We're experienced trailer drivers and that trailer had a ton of side to side wobble that almost tossed us off the road multiple times. The staff was very friendly and helpful at pickup.
Cortney B.Our original rental location was in placerville. The trailer we reserved was not available so we had to find another dealer. The cell phone interaction at the first location did not connect via text. Eventually an email connection was successful. This situation caused several customers some grief. So this review refers mostly to the original location in placerville.
Gary G.n/a
Rick K.Lynn and Jim are and have always been Amazing! This is the second time I rented U-Haul with them, the first time they came in on their day off! Jim takes it upon himself to hitch the trailer to me truck and is very contentious to protect my equipment and my safety. They are an asset to U-Haul!
Michael B.The lady was so wonderful and friendly, very knowledgeable
Brook W.Lynn was very helpful in booking the reservation. Gill was outstanding and very helpful when we checked out the Van and upon return. Gill made it a very easy process. Thank you,
Marvin W.I had the most pleasant experience at u haul due to your employee Lynn. What a lovely person. Very accommodating and and knowledgeable about standards and procedures. Thank you again Lynn
Anna C.Continue the smooth customer service
Tara M.Uhaul it's self was not helpful. Lynn was extra helpful and made sure my family's needs were all taken care of.
Jeffery H.in order to pick up and drop off my trailer I had to pull into the oncoming lane of traffic and then back up. There weren't any cars coming so didn't really have a problem, but I would add some signs warming oncoming traffic that there may be vehicles stopped in the road due to Uhaul, etc. Overall, great service.
Vincent C.Lynn was FANTASTIC!! She bent over backwards to make my special situation.
Paul G.Great customer interaction. Very invested in the successful rental of their equipment. I got full instructions and a willingness to help from a lovely person!
Paul H.Nothing.
Maurice S.Lynn was great got me checked in fast and when I returned she got my out of there quick
Gary B.Lynn was extremely helpful and concerned that we had a safe and functional trailer onsite and available for the days we needed it. She went above and beyond and insured that we were informed frequently of the status and availability.
Dorothy W.Did not go into the
Doug M.Can't improve on fantastic service, great equipment, and friendly staff. Highly recommend!
John B.The billing was not done correctly and I was actually charged for a third day, when in fact I only had the truck for 48 hours.
Pamela N.Easy process, quality assistance and return (after hours) was simple. We had one issue, but it was quickly resolved. Overall, great job!!
Thomas V.Lynn went above and beyond with her customer service and I am grateful that she accommodate my late departure and leaving items in truck. She checked me out and I dropped keys in box. 5 start for Lynn
Julie C.Wash the windshield and side mirrors. I could not see as I drove to my house. I washed the windows inside and outside and the side mirrors before driving the moving van again.
Kimberlee J.The lady working there was so great and helpful and made for a fabulous experience. Thank you!!
James M.Online check in was a nightmare. Kept having network connection problems. Photos would not download. Took 45 minutes to check out. Called uhaul. Minimal help.
Brooke M.Lynn is the best. She is responsive, resourceful and always finds a way. Never let her go. Thanks! Eve Lowry
Joseph E.The location is physically tricky for pick up or return of trailers but Lynn was extremely helpful and made it safe and easy.
Larry P.Great customer service!
Maria F.Very polite and accommodating.
Steve W.Lynn was very thorough with her instructions, and made the experience run smoothly
DAVID L.It went flawlessly. Lynn was awesome!
JOSEPH C.