Customer Reviews for Cache 21 Mini Storage Ltd
(U-Haul Neighborhood Dealer)

586 reviews

45770 Luckakuck Way   Chilliwack, BC V2R4G2

(604) 426-0108

Office Hours

  • Mon: 10 am–5 pm
  • Tue-Sat: 10 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(604) 426-0108

45770 Luckakuck Way
Chilliwack, BC V2R4G2

Services at this Location:

Office Hours

  • Mon: 10 am–5 pm
  • Tue-Sat: 10 am–4:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went well, thank you.

NEIL DAVIS 
Rating:
5.0

They were very kind to explain it to a newbie.

Eilene Martin 
Rating:
5.0

I believe that the Chilliwack Cash21 location did an excellent job of handling my every need with professionalism, courtesy and were very helpfull.

Rick Dupont 
Rating:
5.0

Customer did not leave a comment.

LARSEN MICHAEL 
Rating:
4.0

Customer did not leave a comment.

Amberley Cameron 
Rating:
5.0

Customer did not leave a comment.

Debra Cross 
Rating:
5.0

Customer did not leave a comment.

barry Schultz 
Rating:
4.0

Excellent friendly customer service.

Paul Gelineau 
Rating:
5.0

The young lady that helped me was awesome!

Bill Bousquet 
Rating:
2.0

You can fix the units before you rent them out. The front steering was worn-out and it was very hard to keep on the road.

Gilles Levesque 
Rating:
5.0

Customer did not leave a comment.

Brian Stuart 
Rating:
2.0

Staff were great. Truck was not. Battery died at the unloading site. Box of the truck leaked badly soaking a mattress and likely destroying it.

Robert Caldwell 
Rating:
5.0

Excellent.

Ron Bartlett 
Rating:
5.0

Nothing...this was a great experience!

Ed Klettke 
Rating:
5.0

Customer did not leave a comment.

mandeep kaur 
Rating:
5.0

Customer did not leave a comment.

Sean Kerry 
Rating:
5.0

Customer did not leave a comment.

Mark Simoneau 
Rating:
5.0

So quick, so easy.

Dawn McAmmond 
Rating:
5.0

Really didn’t like for payment as when truck was brought back in a few hours they couldn’t tell us if we over paid. I just don’t understand the system

Frankie Archibald 
Rating:
2.0

Reserving the truck ahead of time was easy but when I picked it up, the service person would not allow me to read the actual contract before I paid. I had to pay first before she printed it off and I could actually see it. She told me no one had ever asked for that before and she didn't know how to do it anyway. But at this point I had no choice as I had reserved the truck so I could move; it was far too late for me to go somewhere else. I have never had to pay for something first without seeing the contract.

Steven Demers 
Rating:
5.0

Customer did not leave a comment.

Elizabeth wharton 
Rating:
3.0

Customer did not leave a comment.

DEBORAH CONNELLY 
Rating:
5.0

Customer did not leave a comment.

william oord 
Rating:
5.0

Customer did not leave a comment.

Linda Easy 
Rating:
5.0

The service was excellent. Very happy with their customer service skills!

Jeremy Reath 
Rating:
5.0

Customer did not leave a comment.

Jim Banman 
Rating:
5.0

There great friendly and very secure

Vallarie Cameron 
Rating:
5.0

Excellent customer service.

Lori Schmidt 
Rating:
5.0

Always great service at this location!

Elizabeth wharton 
Rating:
5.0

This location is clean and bright. The staff is very consciousness and happy to be of help.

Kristine Clark 
Rating:
3.0

The size of the vehicle was perfect. Mechanically the vehicle was great. The back inside had a weird smell (that I associated with urine...but who knows?) and some residue on floor. I didn't like putting my items on it. My brother picked up the vehicle for me, so I didn't have a chance to comment on that in person. The move was quite smooth and things worked out. I would just make sure that the vehicles are clean before sending out. Also the site took my credit card, then they asked for his at Cache 21 and charged his. Now I have to reimburse him. Not sure if my card will also be charged. Causing a little stress. That being said, I appreciate the size of the van and how well it drove. Made the move easy.

Gregory Dumas 
Rating:
5.0

Customer did not leave a comment.

Dave Syms 
Rating:
5.0

Awesome customer service, pre and post rental. Triple thumbs up.

arvin manlapaz 
Rating:
5.0

Customer did not leave a comment.

Tammy Jardine 
Rating:
4.0

Customer did not leave a comment.

ROSS CHELLEW 
Rating:
5.0

Absolutely great service, staff are so kind and very professional. Clean and safe equipment as well as the storage facility itself too.

RICK SWEISS 
Rating:
4.0

Customer did not leave a comment.

Kristjan Stroup 
Rating:
5.0

Staff was very friendly and courteous a pleasure to deal with them

Marilyn Lush 
Rating:
5.0

Customer did not leave a comment.

JONATHAN RAABE 
Rating:
5.0

The staff was courteous and knowledgeable; the process was fast and straightforward, veryhappy with your service, thanks!

GABRIELA ALONSO 
Rating:
5.0

Absulutely nothing. Had a very pleasant experience. Polite , knowledgeable employees

LESLIE Loden 
Rating:
5.0

1) The seats were fabric instead of leather and full of hair (human/pet) stuck to them. I had to lint roll the seats before I could use it. 2) There was this slight confusion with the estimate. Please have the estimated “Addl. Kilometres” removed from original estimate/sub-total, as this is indicated separately at the bottom.

GANESH MYNAM 
Rating:
4.0

Customer did not leave a comment.

john feltis 
Rating:
2.0

I was told to pick up the truck at the wrong location. It resulted in a significant delay in starting my trip. The truck was left in a extremely dirty condition and the fuel was not filled.

Larry Ohlmann 
Rating:
1.0

The cube truck was perfect and got the job done! My only issue was with the blonde women who worked at the front desk. She was very rude and came across as prejudice with her passive aggressive attitude / micro aggressions. Not friendly to deal with at all. Would never recommend any of my Indigenous family and/or friends to ever go to this location ever. Thank you.

Hailey Peters-Sam 
Rating:
5.0

The truck was exceltionally clean, however I'm not sure it would pass a roadside safety inspection. I understand the truck is not new and is used often. The steering was absolutely horrible with extended "play" and the transmission felt like it could fall out of the truck at any time.

Debbie Cote 
Rating:
5.0

Customer did not leave a comment.

Lawrence Hands 
Rating:
2.0

The parking lot is extremely small. Hard to park a large truck in

Natasha Levesque 
Rating:
4.0

Customer did not leave a comment.

don boyd 
Rating:
5.0

Made our move seamless

Alanna Dale 
Rating:
5.0

Absolutely amazing customer service with a smile! Answered any and all questions I had promptly! And to top it off very quick and convenient service! Brand new, very clean and well maintained rental vehicle. Drove very smooth. Would definitely recommend :)

Lorenz Pentz 
Rating:
5.0

Customer did not leave a comment.

Don Buker 
Rating:
5.0

Customer did not leave a comment.

Alix Casey 
Rating:
5.0

The ladies behind the counter at the Luckakuck location were absolutely lovely to deal with.

Terry Butler 
Rating:
5.0

Customer did not leave a comment.

JONATHAN RAABE 
Rating:
5.0

Nothing. It's perfect

Juan Eraso 
Rating:
5.0

Great overall experience. The two girls at the front were super nice and inviting, helped me greatly and made me feel welcome.

andrew Elliott 
Rating:
5.0

Our experience at U-Haul was wonderful

Jessica Ptak 
Rating:
5.0

Customer did not leave a comment.

JONATHAN RAABE 
Rating:
5.0

(1) The agent I dealt with, I regret I cannot recall her name, the younger of the two, reddish hair, was young, friendly, knowledgeable, and thorough, very comforting to deal with. Just plain sweet. The other agent sitting nearby seemed equally great to deal with, so my compliment is not a knock on her in any way. (2) The truck I used has a flaw. I am 6'2", and my knees were really jammed up while sitting at the wheel driving in snow, in the dark. The lights are turned on/off by a round dial that you turn with your hand, located on the panel to the lower left of the steering wheel. THREE times, my left knee caused the lights to go off until I could manually turn them on again. The third and final time, I was on Canada Hwy #1 and came close to hitting the divider. I screamed because I thought I was going to hit it. It is very unnerving, and a very poor location choice. The seat, in general, even pushed back to its furthest point, needs to be able to move back more.

Tom Valcke 
Rating:
5.0

Customer did not leave a comment.

Rick Crowe 
Rating:
5.0

It was a great experience...wouldnt change a thing...thank you

Tamilee Bye 
Rating:
5.0

Customer did not leave a comment.

Fay Bartlett 
Rating:
5.0

Customer did not leave a comment.

Leonard Golanowski 
Rating:
3.0

Customer did not leave a comment.

Mohie Bhard. 
Rating:
5.0

It was a very easy & smooth experience. So appreciated that as Moving is never easy

Nancy Gullion 
Rating:
3.0

Friendly staff good experience

JONATHAN VERIGAN 
Rating:
5.0

Customer did not leave a comment.

Oscar Ocampo 
Rating:
5.0

Great customer service. No problem recommending to others based on my experience.

Darren Manley 
Rating:
5.0

Everything was excellent

Angela Mooney 
Rating:
5.0

Customer did not leave a comment.

Donald Buker 
Rating:
5.0

Nothing. Customer service was great, vehicle was clean and ready to go when I arrived.

BRIAN WHIELDON 
Rating:
5.0

Customer did not leave a comment.

Frederick Murray 
Rating:
5.0

Customer did not leave a comment.

Rick Heppner 
Rating:
5.0

Customer did not leave a comment.

Debora Sturrock 
Rating:
5.0

Customer did not leave a comment.

Rick Johnson 
Rating:
1.0

Run the details by the customer when renting. The last uhaul place i rented, the lady went over with me on the paper and to the truck as well making sure everything was in place.

Jay Ryan Gomez 
Rating:
5.0

Very friendly! Will use them for my in town move next year.

CATHERINE JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Brent Macdonald 
Rating:
5.0

Customer did not leave a comment.

Brent mcdonald 
Rating:
4.0

The representatives were courteous, professional and knowledgeable. No concerns to report.

Reza Moussavi 
Rating:
3.0

On-line, I ordered two furniture dollies, but did not discover until at the location that none were available. THIS WAS A HUGE PROBLEM! It wasted a lot of time and unnecessary hauling of boxes, i.e., one at a time. The website should have noted that these were unavailable before proceeding with the booking. If I had known that ahead of time I would have booked somewhere else.

Curt IVan Hunter 
Rating:
4.0

Customer did not leave a comment.

Willa Defouw 
Rating:
2.0

The lady was rude and ignored us after we were a bit late

James O'neill 
Rating:
1.0

The muffler rattled, windshield cracked and full of bug guts, tired out of balance, almost didn’t make it up a hill. Was told hours before picking up our truck we had to drive AN HOUR to get it, and then GOT BILLED FOR GOING OVER THE MILEAGE, are you kidding me. So disappointed. Not our fault we had to drive an hour longer due to your negligence of misplacement of the truck we rented months prior.

Jason Beck 
Rating:
4.0

Disappointed when I showed up an hour after my original reservation time only to find out it had been canceled. Fortunately a truck was still available and I could get my move done. Recommend you make an attempt to contact the client before canceling. Moving days are stressful enough without this surprise.

chad Duerksen 
Rating:
3.0

The windows on the 15ft truck were quite grimy inside. Otherwise the vehicle was very good and drove quite well, up and down the Coquihalla Hwy.

Dave Wismath 
Rating:
4.0

Customer did not leave a comment.

Harry Morin 
Rating:
5.0

Your front counter staff were very nice and efficient. Everything was great.

mike straiton 
Rating:
4.0

Rental was good. Truck could use an alignment. And the back floor near the tail gate has a metal square that dips when stepped on. Would be nice to discuss this with a phone call. 604 799 2213

Stuart Cutter 
Rating:
5.0

Customer did not leave a comment.

Gordon Rhodes 
Rating:
5.0

Easy pickup amd return.

Paul Seabrook 
Rating:
3.0

Customer did not leave a comment.

Meaghan Briggs 
Rating:
5.0

It was an excelente customer service at pick up and drop off. I highly recommend both locations. The rental was such an easy and stress free experience. Thank you Uhaul team.

Luz Luna 
Rating:
5.0

Everything was exceptional and it was a smooth rental overall.

Richard Franklin 
Rating:
3.0

There was a warning light that the oil needed to be topped up (it was at 3%). Should have been done before we took the van. The most frustrating part, though, was the gas fill-up. It is impossible to accurately gauge how much gas to put into the vehicle after use. It makes much more sense to rent the van with a full tank and fill it up when finished. Trying to guess how much gas to put in inevitably leads to gouging the customer. VERY unhappy about this protocol and will not be renting from UHaul again any time soon.

David Lee 
Rating:
2.0

Nice staff, need to fix issues with 24/7 and UHAUL

Austin Park 
Rating:
5.0

Very smooth process, easy to get set up and easy to return.

AnnAlise Keeping 
Rating:
4.0

Customer did not leave a comment.

Bryan Mucha 
Rating:
5.0

Service was efficient and excellent.

John Cullingford 
No reviews have been submitted for this location.

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