Customer Reviews for Cabello Store
(U-Haul Neighborhood Dealer)

647 reviews

2302 Guadalupe St   Laredo, TX 78043
(W Of Hwy 83)

(956) 722-3934

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–3 pm

Services at this Location:

Contact Us

(956) 722-3934

2302 Guadalupe St
Laredo, TX 78043
(W Of Hwy 83)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great

Raul V. 
Rating:
3.0

Customer did not leave a comment.

Silverio G. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

Rosa O. 
Rating:
5.0

Customer did not leave a comment.

JAVIER S. 
Rating:
3.0

Customer did not leave a comment.

Carolyn R. 
Rating:
3.0

I rented a motorcycle trailer which on the site is 14.99 per day, when i got to the place i was charged 24.99 per day. Also got charged a full extra day taking for a 2hr delay returning it.

Johan M. 
Rating:
3.0

hard to find and very disorganized

Mark C. 
Rating:
5.0

Super great service

Simon S. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
3.0

Need to add more returning locations in San Antonio, TX.

Antonia V. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO G. 
Rating:
5.0

Easy return process

David M. 
Rating:
4.0

Customer did not leave a comment.

Luis Antonio L. 
Rating:
1.0

It smelled so bad in the trunk they didn't clean it well at all. Like something had died at least they could've given me another trailer but they didn't. So that's why I'm giving it a one star.

Christina P. 
Rating:
3.0

Parking area and enterance appearances

Pete D. 
Rating:
5.0

I deal with this dealer constantly and he always has given me great service.

Scan Inc George D. 
Rating:
4.0

Customer did not leave a comment.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

Fabian G. 
Rating:
4.0

Always rent my UHaul equipment from Cabello! A hassle-free experience from pickup to drop-off!

Alvaro R. 
Rating:
5.0

Good service and well equipped trailers

Luis Alfonso C. 
Rating:
4.0

The left front tire of the autotrasport trailer I rented was about to blow out due to the wire raidial belts being exposed in some places on the tire. But other than that I was very satisfied.

daniel t W. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

DO NOT HAVE A CUSTOMER USE THE APP TO TAKE PICTURES OF EQUIPMENT WHEN THERES A TROPICAL STORM, AND FLOODING. EVERYONE WAS SOAKED!!

Jesus A V. 
Rating:
5.0

Customer did not leave a comment.

juanita antoniet R. 
Rating:
3.0

Customer did not leave a comment.

Joaquin B. 
Rating:
5.0

No comment!!!! Well condition !!!

Jose Alejandro J G. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Roman C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
3.0

One strap was damaged and I couldn't secure one tire.

Abraham B. 
Rating:
5.0

Do alignment on truck, steering one was not aligned with tires, also the transmission would kick in every gear. I thought I was going to get stranded while hauling all my furniture. Truck was in bad shape but personnel in the establishment were friendly.

Gumaro R. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
2.0

The staff was very helpful and courteous. The reason for the low rating that there was no customer parking. Had to park on the side if the street. This street is narrow and busy due to the business located across the same street. The car dolly was located in the back of the building which had all if the gates locked. Hard to locate the car dolly. If they posted signs either Entry/Exit would help instead of just saying drive around back. I guess they are used to dealing with local customers that they forget not everyone know where the entry/exit gates are.

Benny A. 
Rating:
5.0

Customer did not leave a comment.

Isaac P. 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
1.0

Customer did not leave a comment.

Kenneth John A. 
Rating:
2.0

Terrible service

David P. 
Rating:
5.0

Drop off was just a run around. They don't let us know where to drop it off .

Leonel L. 
Rating:
1.0

Becarefull when filling it back with gasoline, I fill it up and still charged me $18.00 dollars. Worst experience ever. The lady that charged me this her name is Mel. Very disappointed.

Homero C. 
Rating:
5.0

Customer did not leave a comment.

Adriana Maria W. 
Rating:
5.0

We are consistent customers of this location with a good service record.

Scan Inc George D. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
3.0

Wash the outside of the trailer and clean the inside , it was out side dirty and inside was whit weeds like Christmas trees

MIGUEL M. 
Rating:
2.0

Next time, please make sure the staff that helps set up the trailers to the customers' Vehicle. that they are secure and tightly on I had a accident where the hitch was not properly secure and hit our truck

Ramiro C. 
Rating:
5.0

Excelente Service and equipment.

jeannine F. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
4.0

Customer did not leave a comment.

joanne V. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
1.0

I paid for a towing hitch to pick it up at the rental place and when I arrived and asked for the hitch the agency told me that they are separated company from u-hall and what I bought online does not apply in the store. I end up paying an over price towing hitch ( u hall brand 54.00) Also, I asked if they offer Military discounts and the store said they don't because they are not U hall.

Ricardo C. 
Rating:
5.0

Great service..truck was ready when I arrived...I have picked up a few trucks from here and will be a returning customer..thank you

Robert R. 
Rating:
4.0

Muy buen trato y equipo muy recomendable

Ramon S. 
Rating:
5.0

Customer did not leave a comment.

Sally M. 
Rating:
5.0

Customer did not leave a comment.

fernando S. 
Rating:
4.0

Customer did not leave a comment.

Bobbie B. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Lucia M. 
Rating:
3.0

The truck was clean but there was a lot of engine noise. And the engine light was on

JANICE T. 
Rating:
1.0

Horrible. Customer service, ac wasn't working from truck, they over charged me, had to call to get a refund

Sharillee F. 
Rating:
3.0

They don't have everything you need.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Will C. 
Rating:
5.0

Doing great. No need for improvement.

ricardo O. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
4.0

A/C did not work on the truck

Cesar C. 
Rating:
5.0

Nothing. Everything is great the way it is. Cesar Cabello go over and beyond to give you the best customer service.

richard V. 
Rating:
3.0

The truck was dirty especially in the cargo area i advised them passenger mirror was broken could not be straightened , when driving loose suspensions when brakes pulls to the left very bad maintained truck .

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

ERIC Jr M. 
Rating:
3.0

Truck was clean in the cab, but outer was absolutely filthy

Daniel T. 
Rating:
1.0

The young lady at the front desk (She wouldn't offer her name when I asked) wasn't helpful at all & when I asked her how to pickup the U-haul truck, she said she couldn't offer any information because I made an online reservation. I rented this same truck the previous week & I explained the problems with the truck. The A/C didn't work and the truck jumps when you put it into reverse. It was over 100 degrees during this time & we were soaked by the time we got the truck home due to the A/C not functioning properly. The air only came out of the defroster on a low speed. Management didn't fix the problem & I ended up with that same truck the 2nd time. I also rented the truck for 24 hours & I was charged for 2 days instead of 1 day, even though I turned the truck in prior to the 24 hour mark. I called the dealer & then the 800 number. I was told they would reverse the 2nd days charge, but that never happened.

Dana B. 
Rating:
1.0

My uhual is was dirty and beat up . The place had a side business of towing cars which seem to be their first priority. Flys everywhere.

MARCO Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Fernando P. 
Rating:
5.0

Customer did not leave a comment.

Jami C. 
Rating:
5.0

Fast

Ruben N. 
Rating:
3.0

Customer did not leave a comment.

maria M. 
Rating:
3.0

The guys that hook up the trailers need more experience. I rented from them a few times and its always the same thing. This last time they scratch my truck. Sadly this is the only location with stock trailers.

Julio Esteban S. 
Rating:
5.0

This personnel at location this location are amarizo f. Always willing to help and go above and beyond to service your needs.

Alberto S. 
Rating:
4.0

Customer did not leave a comment.

Aracely S. 
Rating:
5.0

Customer did not leave a comment.

Grace D. 
Rating:
5.0

Everything was great!! no comments. Thank you

Zulema B. 
Rating:
5.0

Great service!!

Rene R. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G. 
Rating:
3.0

Customer did not leave a comment.

Sable M. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
3.0

Customer friendly but U-Haul was dirty other than that was great

Maria M. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
1.0

The representative from Cabello Store was not understanding of my situation concerning the return date of the equipment. He was very rude over the phone and I would not recommend this place to anyone.

Cesar L. 
Rating:
2.0

Truck was dirty when I recieved it, the app wouldn't let me upload the pictures needed, had to customer service to let them know I dropped off. Then the location calls me 12 hrs after drop off asking for the truck. Very upsetting

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Brenda Anell G. 
Rating:
5.0

My dad said the people were very very helpful was a happy experience

ashley C. 
Rating:
5.0

Customer did not leave a comment.

ELVIS B. 
Rating:
1.0

employees or owner, who ever they were, seem to like to make false arrangements towards your policies, the woman there said i could use my mothers ID without her being there, since my mother was still going to be at work, they wanted to charge me 60 for a deposit the next day and made it seem like, it was a bad thing to use my debit card, they also said they wouldnt charge my debit card until after i was done, we got charged almost right away that day, had no mention we needed to buy the plug for the lights, so we can take the trailer from the lot, and were forced to buy yours, which is commercial/consumer theft, all in all, it was a very bad experience, i was forced to use my own ID which i didnt have , had to get my pregnant wife to send me the pictures, she almost fell and who knows what mightve happened, highly recommend a change of management and employees, this is not how you do business

Mario Erie G. 
Rating:
5.0

Customer did not leave a comment.

Crystal O. 
Rating:
5.0

I really appreciate the courtesy they give to their customers. Are always there to help their customers and explain every detail how they charge. They hide nothing!

Jonathon G. 
Rating:
5.0

great customer service specially from the girl with the red hair

ALFREDO G. 
Rating:
3.0

The trucks cabin shouldve been cleaned.

MARCO A. 
Rating:
3.0

Rental area is really dated and not very appealing. There are few options in Laredo for truck rentals- I figure they know we have no choice. Equipment - truck - was neat and clean and staff was helpful.

Claudia S. 
No reviews have been submitted for this location.

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