Nothing was fine
Alisha Wilson
Customer Reviews for Byrds Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lube the racket system for securing the car tires
Willie TylerIt was a puddle of water in the floor of the passenger side like someone took a bucket and dumped it. The car pulley light was hanging off.
Yolanda HallGood job
Robert WhittenThe customer service was awesome from the beginning to the end . I would recommend this business to everyone. I ask for a discount on my next rental. I will rent at business again. Thank you Mr. Byrd for allowing me to rent at your company. I will send other customers.
Ethel JohnsonLot is awful small large trucks can’t turn around. But attendant is very easy to work with and accommodating. I have rented here four or five times- always a good experience. I will continue to rent here as long as he has U-Haul equipment.
william GarrityTommy was easy to work with. Truck was clean and ready for pickup at stated time.
Greg BordleeEverything was good.
Lorraine AndersonGreat location :)
richard branyanIt was perfect and I love that you were open on Sunday. I couldn’t find a U-Haul anywhere else. You’re a life saver.
rosaiee cottonBetter mileage.. But all was good..
Patricia PeoplesGood location - friendly owner
richard branyanNothing you're doing a good job will rent ag
velma miAbsolutely nothing! The gentleman was so polite and very helpful. I was in a tough spot and he took no time to think of helping out.
DANIEL BREWERBest place to rent from 5☆☆☆☆☆
Valerie ColeyNothing
herbert lewisIs what it is. I think they are doing their best.
John LyonsThey were friendly and accommodating.
AYRES HAXTONThe owners were super nice and friendly. The only issue I have is that I had a 10" reserved for 2 days. The day before pick up i was called by Tommy and asked if I still needed the truck and I did but I thought i would only need it for 1 day instead of 2. He then asked me if I could pick up truck earlier than I had planned and return it by 330 that afternoon cause he my truck that I had officially reserved for 2 days going back out that same afternoon at 4. How if my truck was reserved for 2 days was it going back out on day 1 when Tommy did not know when he double booked it, that I only needed it for one day? Kinda like he double booked truck for extra money
Jeni JonesNo improvement needed
KEN WILLIAMSTommy and Brenda nice people
Kenny WooNot knowledgeable about equipment and was unaware that the 26’ trucks have different weight capacities. They tried to give equipment out that did not match paperwork. I had 48 furniture pads reserved and the location only had 7 on hand. I had to add air to my auto transport trailer and the front passenger tire on the 26’ truck was balding and needing replacement. Overall, not my best experience with the U-Haul company this move. Will be exploring other options for my next move.
Derek LumanVery accommodating. I had reserved a trailer that was too small, and the owner let me exchange it for a larger one.
Wesley StecklerVery good location Tommy very helpful Fast in and out Thanks
richard branyanEverything was great, but the uhaul I rented needed a front end Alignment.
KATRINA CHAMPAlways nice man to deal with.. very helpful
Debi HambrightTommy was great w directions and instructions. He was onsite after hours to receive truck. Great guy.
Valeria LomaxMr. Byrd was a joy to work with and went out of his way to be sure our rental was set the way we needed. He was more than willing help us with every step of this rental.
pam smithThis was a very quick and easy process. The owner was very polite, courteous, and friendly. We were able to pick up the vehicle a little early and since return was on Sunday and the establishment would be closed, we’re able to leave the keys in the drop box.
Walter TurnerI think customer service is #1 especially at drop off. These guys were 100% on point and would recommend the UHAUL in Ruston as a perfect place to rent a trailer or drop off.
johnny vizinaThe owner was professional and very friendly. He was very helpful and I can't think of anything I would change about this location.
Floyd G. CrawfordBigger lots. It was pretty tight with a pickup and trailer
Richard HendersonI can’t think of anything that they could do differently.
mark werkowitchAny
nikki kinkkiNothing!
Rebecca CarlisleThe Guy Tommy Byrd is a Liar and the Field Manager Believe what he tell him
Almetet BrownNothing everything was great, and the manerger was very experienced and polite.
PARIS WILLIAMSGreat customer service.
Dustin HinklePainless and convenient Experimeny
Stephen CulpepperBest friendly service, will use again when needed …
albert bucklesI paid for a dolly that I did not get. And was still charged for it. My deposit of $100 has not been given back and the vehicle was cleaned and filled up. With pictures to prove it.
Blayne DunnIncluded an extra charge without letting me know or contracting me.
rick mileyTommy Byrd was a very helpful person in giving me a van to fit my needs.
charle wattickVery friendly great service
William SingletonThe location is small with limited inventory. The owner is very friendly and made the process very easy for the dropoff of equipment on a one-way rental.
darryl bubrigVery nice gentleman and very helpful. Good experience all around.
Suzanne FosterKeep do what u doing customer gonna cum well stocked and maintained
john wareThis location was very clean and had adequate parking spaces to return the rental. Byrd was extremely helpful and very friendly to us. He made sure our U haul return process was done correctly. He offered to assist us wherever we needed it! We would without hesitation refer this location to anyone.
kimberly alexanderNice and friendly customer service. Quick. Overall great service
Yvonne WiliamsEasy and efficient on both ends.
Richard DavisI had a very good experience at this location. I'm not sure how it could be improved.
Rhonda TorsielloOn the 10 th of December you didn’t rent the size of truck I requested causing me to have to return to Louisiana a 600 mile drive. This rental was suppose to be picked up in Baton Rouge but I had to drive 90 mile out of the way to get the truck ( 180 ) round trip. I never got the truck I ordered the first time and I had to drive one and half to get the second truck and your computer system kept kicking me out of the system. Not a pleasant visit
RUTH KRAL