Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very polite, nice, and very helpful. He answered all the questions I asked....meaning he knew all the information I needed. Even went and pulled the truck around for us.
Linda R
Rating:
5.0
Great experience. Thank you!
Chad B
Rating:
5.0
Honestly, I don’t believe that customer should be allowed to smoke in your vehicles. I Think you guys should come up with the system to wear you charge for that type of cleaning to get the smoke smell out after someone returns the U-Haul. it’s not fair for non-smoking customers or have smoking trucks at non-smoking trucks., but other than that, that’s my opinion on how you can improve your services.Thank you
christoher m
Rating:
5.0
Customer did not leave a comment.
Kevin S
Rating:
5.0
Josh was very helpful.
jeanne m
Rating:
5.0
It was perfect. I wouldn’t change a thing! Josh was super helpful and explained everything so well! Made my move so much easier!
CHRISTINE J
Rating:
2.0
Vehicle needed to be jumped at pick up and twice during the rental. Most other locations have vehicles with back up cameras and such. This location vehicle was old not properly maintained
Kiah B
Rating:
5.0
Nothing. Your service is second to none. You guys are great. We appreciate you. Josh is the best.
Felipe D
Rating:
5.0
Nothing great service!
John H
Rating:
5.0
Customer did not leave a comment.
Don H
Rating:
5.0
Customer did not leave a comment.
ELIA C
Rating:
5.0
Customer did not leave a comment.
Larry S
Rating:
5.0
Customer did not leave a comment.
Shelby W
Rating:
5.0
This location is a great place to rent from they explained very well how to use the equipment I rented.
jay g
Rating:
4.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
katarina v
Rating:
5.0
Customer did not leave a comment.
Anique J
Rating:
5.0
Was a wonderful experience!!
Paulette W
Rating:
5.0
Customer did not leave a comment.
Jerry A
Rating:
5.0
The process was a pleasure . The attendant was courteous. professional and knowledgeable/very helpfully as well.
George c
Rating:
5.0
Customer did not leave a comment.
Barbara J
Rating:
4.0
Customer did not leave a comment.
Pamela F
Rating:
5.0
Thank you.
Cori N
Rating:
5.0
Customer did not leave a comment.
albert t
Rating:
5.0
Very understanding. I made it difficult in the beginning because I couldn’t decide which size truck. They were very helpful and patient with me. Great communication with me. Will definitely be using them again in the future.
Ronnie R
Rating:
4.0
Everything was perfect....I would use them again....
susie g
Rating:
5.0
N/A
Annmarie B
Rating:
5.0
I would say nothing. Our experience at this location was awesome. The people here were awesome. I would recommend friends to use this facility, and I definitely would use them again.
Mike C
Rating:
5.0
Customer service was excellent. Employees super nice understanding overall excellent service. Will be back highly recommend
Secundino R
Rating:
5.0
Customer did not leave a comment.
Kaila A
Rating:
5.0
Customer did not leave a comment.
Abraham C
Rating:
5.0
Customer did not leave a comment.
louie m
Rating:
5.0
Nothing
Hector L
Rating:
5.0
Very well maintained.
BERNARDINO l
Rating:
5.0
N/A
DAVID R
Rating:
5.0
Very prepared and courteous.
Gary M
Rating:
5.0
Customer did not leave a comment.
Abraham C
Rating:
5.0
Customer did not leave a comment.
Robert P
Rating:
5.0
I want to thank Mr. Ron and Josh for all their kindness, professionalism and just friendliness. It made all the difference in my stress level with my move. I had to reschedule a couple times and they were so kind and helpful and assured me it was no problem. The facility is very clean and I Will recommended them to everyone I know who is in need of their services. Thank you so much Mr. Ron and Josh!!
Brandi A
Rating:
5.0
My family and I rented a 26 ft. This is the second time we rented from Ron and son Josh. Great experience highly recommend!
Dolores T
Rating:
5.0
Customer did not leave a comment.
dana h
Rating:
5.0
Fast efficient service. Courteous and professional.
Troy T
Rating:
5.0
We had a professional experience with Josh and his father. Thank you !
Dolores T
Rating:
1.0
Truck was on empty, dirty windshield, mechanical issues and bald tires.
Air conditioning went out before we drove the first 200 miles then had a blowout. Truck needs all four rear tires replaced but U-Haul only replaced two had to add air to other tire that kept loosing air. Total nightmare of an experience very stressful trip in old junky truck with 1/4 Million miles on it.
Paul C
Rating:
5.0
Customer did not leave a comment.
david e
Rating:
5.0
Owner was very friendly and they provided great Customer Service!
Paul M
Rating:
5.0
Great customer service from move in to move out. Easy access to unit. Nice facility with great prices.
MICHAEL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY O
Rating:
5.0
Customer did not leave a comment.
Jose J
Rating:
5.0
Customer did not leave a comment.
Jesus H
Rating:
5.0
Customer did not leave a comment.
Bridjet T
Rating:
5.0
Customer did not leave a comment.
Genoveva P
Rating:
5.0
Customer did not leave a comment.
kaleb k
Rating:
4.0
Customer did not leave a comment.
casey h
Rating:
5.0
Customer did not leave a comment.
Willliam H
Rating:
5.0
Customer did not leave a comment.
Donald H
Rating:
5.0
Customer did not leave a comment.
Kathryn L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dale A
Rating:
5.0
Customer did not leave a comment.
Herman S
Rating:
5.0
Customer did not leave a comment.
Royal G
Rating:
5.0
Very satisfied
melissa m
Rating:
5.0
Don't need to improve anything. Staff was friendly and very helpful.
Richard B
Rating:
5.0
Very cordial and profesional service. Vehicle well maintained and details of rental well explained. I will definitely rent another vehicle next time.
Thanks so much !!
Eladio G
Rating:
3.0
Customer did not leave a comment.
Blair C
Rating:
5.0
Customer did not leave a comment.
Amelia L
Rating:
5.0
Customer did not leave a comment.
Jose D
Rating:
5.0
Very friendly
Concepcion D
Rating:
5.0
Customer did not leave a comment.
Diandra C
Rating:
5.0
Small town friendliness.
Gale R
Rating:
5.0
Customer did not leave a comment.
Ricardo c
Rating:
5.0
Thanks
Stacey G
Rating:
5.0
Friendly and helpful very professionally.
Fala F
Rating:
5.0
Very pleased with the excellent service at Bussey's.
Jim O
Rating:
5.0
Customer did not leave a comment.
Concepcion D
Rating:
5.0
Absolutely a great experience. Very professional and polite. Will definitely use them again.
John B
Rating:
4.0
Customer did not leave a comment.
DENNIS D
Rating:
5.0
Excellent staff, easy rental and return.
Tommy M
Rating:
5.0
If I ever move again, I’ll pick up and drop off from here. Guy was beyond helpful, kind, and made sure we were good. Spent time telling us about a good breakfast spot and was super friendly.
Brittany H
Rating:
5.0
Nothing was a very good experiance
MELINDA B
Rating:
5.0
Great staff and great service! Highly recommend!
Jaime C
|
Overall Experience
Rating:
5.0
Nothing. Everything was fine
carry r
Rating:
5.0
Customer did not leave a comment.
Ernesto V
Rating:
5.0
Thank you, I sincerely mean it
Julian A
Rating:
5.0
Customer did not leave a comment.
JOHN K
Rating:
5.0
Customer did not leave a comment.
Raymond G
Rating:
5.0
It was a seamless pickup. Thanks!
Deborah L
Rating:
5.0
Customer did not leave a comment.
Randy R
Rating:
5.0
Customer did not leave a comment.
Manuel F
Rating:
3.0
I was not happy with this experience!!!
I had to drive an additional 50 miles or so to pick up my rental because the the original location didn’t receive my rental in time.. which means you didn’t really have that equipment in place when it was reserved. Did I receive any kind of discount for this no which I believe is really f up service!!
Pedro V
Rating:
5.0
Customer did not leave a comment.
Cyndi B
Rating:
5.0
Customer did not leave a comment.
Manuel F
Rating:
5.0
The folks at the location in Chowchilla ca ,are the best folks ,I have went to that location many times because they make the whole transactions so easy and stress free .I'll always go there from now on ,forever .
rhonda c
Rating:
5.0
It was good. Just wish we had a drop trailer.
julio c
Rating:
3.0
Truck would not idle and died while warming up. Was concerned with going over the pass will h it.
Rick H
Rating:
5.0
Customer did not leave a comment.
Vinson V
Rating:
5.0
Prompt Ana reasonable priced. Professional service
Frank H
Rating:
5.0
Customer did not leave a comment.
Navjot B
Rating:
5.0
Awesome location awesome customer service
BO B
Rating:
5.0
Great service.
dustin g
Rating:
5.0
Customer did not leave a comment.
Joshua R
Rating:
5.0
Open on Sundays for 4 hours,
, which may not be possible. Other than that I don't see anything that should be improved upon.
You guys are always professional, polite and courteous. All I can say is Busseys is great. Although I live in Merced I'd prefer this location
Great customer service.
Barbara P
Rating:
5.0
Very responsive and had all of my information in their system which made my checkout easy
Dave T
Rating:
5.0
Customer did not leave a comment.
Christopher W
Rating:
5.0
Customer did not leave a comment.
Nora S
|
Overall Experience
Rating:
5.0
Will always rent my storage from Busseys Mini Storage if available. Excellent hours and Josh and Ron are always very helpful and friendly. We always have a great experience from renting U hauls to a storage container. Thank you for being so kind, you guys are the best.
Brandi D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delia R
|
Overall Experience
Rating:
5.0
Absolutely would recommend and will use in future if needed.
SEAMAN N
|
Overall Experience
Rating:
5.0
Thank you and if someone needs a place to store there things I will send them to you . Have a great day.
Olivia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles W
|
Overall Experience
Rating:
5.0
The Bussey men are amazing!! Always helpful and always professional and friendly. Recently, I vacated the unit I had for about 3 years. There was not one mouse dropping, not one bug, and zero leaks. I was thoroughly impressed. Thank you guys for all you do. You are appreciated!!!
Jessica B
|
Overall Experience
Rating:
5.0
Great facility, we used them for many years, the staff was kind and helpful, and the site clean.
GARY O
|
Overall Experience
Rating:
5.0
Great staff.. and secure area.. thank you again.
JIMMY M
|
Overall Experience
Rating:
5.0
I would rent from this storage unit again and of course recommend it as well. The staff was always kind and very helpful.