Customer did not leave a comment.
TRUDY Y
Customer Reviews for Bull's Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and Outstanding Professional Customer Service!!
Mr. TIt was perfect. No improvement needed.
jayne kVery friendly and helpful!
THOMAS RNothing-everything worked out perfectly.Thank You.
WOLF RVery friendly and helpful
richard mProvide receiving site information of incoming trailers so they can be better prepared to have space available. And if possible, have alternate sites with less inventory come pickup trailers after customer has dropped them off at agreed upon site, so as not to affect the customer.
JOHNNY RI do not like that I was charged more for the rental than the cost that was used, plus I was charged an extra 20 on turn in when you already took more than I used. Everything is still pending so I will not be happy if the correct charges don’t post. I also chose self checkout plus talked to the person at location and had everything set up. Then corporate changed time of pickup so we were stuck waiting for location to open to get keys which put us behind schedule. There is a serious lack of communications going on between locations, corporate, and the customer. Plus everything was last minute when I booked in advance. I used to run my own location so I know these mistakes can be avoided. Thanks
Athena TThe lady was very helpful.
perry mNot. Great people to work with. Excellent customer service.
Robert MWe needed a trailer to haul some stuff away and that’s what it did. Thank you so much for letting us rent the trailer.
Daniel FI aid for mattress bag and never got it. I want a refund
Phyllis DEvery nice people
Earl MThis location reeked of animal urine. Individual brought in the Bible for No reason. Uhaul trailer smelled of cat urine as well. Would not recommend this location.
Taylor BThe dog was awesome!
Colton MI love dogs, but there was a dog inside the building sniffing my leg. I thought it was going to bite me. Never did the woman call the dog or apologize. I would not go back there.
Amy WNothing! Everything was great! Workers were pleasant and super helpful!
Chris SKeep doing what you're doing. Excellent customer service, very knowledgeable of the equipment being rented. Always has in stock what you would need or direct you to a location that can help you out. I always do business here.
jerry mWe really like the people here. That’s why we went back to them this time!
MARGIE PJust be as friendly and helpful as you were to me.
J Rthe employee (lady, i didnt catch her name) was very polite and attentive. the owner of Bull's came in as we were finishing up the return papers and was the sweetest person ever.
courtney mGreat customer service, friendly and helpful. Represents U haul well
EVERETT Dsecond u haul truck ive dropped off there with absolutely no problem i will drop one more off there in the comming weeks if i use uhaul again
john dWish I could’ve selected my dates instead of paying for 4 days while I only needed 2.
Carlos GOwner met us outside took care of us asked if there was anything else he could help us with
AARON rThey charged way to much ..for one trip 116.00 dollars. Ridiculous..my son put gas back right above the half way mark which was where it was when I got it. And she said it needed more so charged 21.00 for a squiggle of gas. Not happy. Demand money back. 950 228 9344
JANICE HI’m always satisfied at Bulls . Great customer service . Rick Twitty
rick tI'm sure if I had gone to Bull's Towing during their open hours it would have been different. I've never had a bad experience with Uhaul until this one. The location off Kempt in Wichita Falls failed to secure my 20' truck (they said two were stolen) so they sent me to Bull's Towing when they closed 5 minutes later. No worries, they have after hour pickup. Well Bull's Towing doesn't have any street lights or lamps so trying to see the truck number, or do the lock code for the truck is hard. Oh-- let's not forget that the after-hour pickup requires cell internet but that spot is probably 2G or 3G for Verizon customers. Not a complete dead-zone but bad enough to where it took 5 minutes to confirm my location. My real beef is with the Kemp street location. I reserved the truck 2 weeks ahead of time and they couldn't get me a 20' one, or something comparable. I'm pretty sure the person on the phone I spoke with didn't even look. Then there's the $50 reservation guarantee. Well when I asked about it, they said they'd look into it and I never got a follow-up. They just processed my bill with no $50.
Zachary SExcellent service. Beyond expectations..
Joseph SAwesome and friendly
Katherine SThe office smells horribly of animals. Other than that the people were very friendly and nice. Great customer service.
anthony MShe was very nice, friendly and helpful. Makes you feel right at home
Richard EGreat people, excellent customer service. Will always use this location for all my moving needs
jerry mThe whole experience was great! Linda was great to work with and showed great customer service the entire process. The equipment worked great and I never once had a issue! I would highly recommend renting UHAUL from Bulls Towing!
Cory BI would not recommend UHaul or use it again. It is ridiculous that I was charged for 6 days of use when I only used the Uhaul for 3 days.
Jamie JOutstanding Service! Second time we used Bull's and nothing but a perfect experience! Thank you!
STACEY MLovely business. Nice couple runs it. Very friendly and over the top helpful when I was in need. They need funding to keep the business upgraded. Hate ty o see this location close down. Not enough good people in the world and u haul would miss them.
catherine bMultiple rentals—always exceptional service.
micheal cBulls was awesome very helpful and pleasant
Billy MNo improvements needed. Reservations were problem free. Check-out and check-in was very simple and quick.
Erik SThis location has excellent customer service .
rick tGreat, easy and quick. Very respectful and helpful
Megan JVery friendly and fast service!
Stephanie BThe folks at Bull are super !
rick tJust find more dealers like Bull !
rick t