Customer Reviews for Buildings Plus LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

Will never use again

Rating:

1.0

They don’t take U-Haul trailers there

Rating:

5.0

Cole was amazing!!

Rating:

1.0

didnt contact me before attempting to charge my card for blanket rental fee

Rating:

3.0

The smell of smoke was overwhelming.

Rating:

1.0

I can not speak about the inside of the location as I dropped off the truck after hours. However, the location just does not represent U-Haul in my opinion. It is a trailer on the side of the highway that my GPS got confused about. Then when I called the next morning to make sure everything was done correctly, I was told their computers were down and I would get a call back. Still haven't received that phone call. I attempted to call today and a gentleman said, "You need to call U-Haul". So although it was convenient for a drop off. But I would strongly discourage anyone from going to that location.

Rating:

1.0

I got a 32.00 up charge for what . When I left the truck 🚛 it was right on the gas line but some how I got a charge for 32.00 WHY

Rating:

3.0

Even though I had a good experience with the truck I rented. The place I rented it from I would never go there again. The place was not would I say a good place to be at and it took forever to get the vehicle even though I rented it online. But for the 15 footer truck I rented it was a good purchase and will do it again thank u hall u made my move great! But when I have to check and make sure the tires and fluids are good that's not a good thing for me. But I made sure as a renter I cleaned out the interior and bed to make sure the next customer had a great experience. Thanks

Rating:

5.0

Cole was great to work with. Very friendly and accommodating. Thanks!

Rating:

5.0

Was charged a second day because it showed I was 26 minutes late having the trailer back.

Rating:

1.0

The location looked abandoned .i would only recommend It in case of emergency

Rating:

5.0

Great service

Rating:

1.0

no one at location. Was not given any instructions on the pick up process. I felt like I was stealing the trailer when iI picked it up.

Rating:

3.0

I made my reservation 72 hours in advance to pick up the truck three miles from my house. Twenty four hours before pick up, U Haul corporate called me to inform me that the truck I reserved was no longer available, and the closest one was an hour drive from my house. After much fussing, corporate found a truck truth miles from my house and redid my reservation. When I went to pick up the truck, the location was closed. I called U Haul again, an informed them the location was closed. The lady on the phone wanted me to open a U Haul account and attempt a contactless pick up— ain’t no body got time for that, I was trying to move that day, was on a tight schedule, and didn’t want to “attempt” anything. I needed a truck, not a bunch of fun around. She found me another truck at another location ten miles away. More driving, and more time wasted. When I turned in the truck, at the requested location at 1730, the place was closed. I was forced to do the contactless turn in. The turn in process took over twenty minutes for something that would’ve taken much less time if a real human was available. On top of that, I was charged $40 more for the rental because I didn’t turn the truck in by 1000 that morning. I made a reservation to turn in the truck on 01 JUL 2020 because that was the day I was moving into my house— it seems crazy to have the turn in time for the morning that someone reaches their destination and unloads their stuff. Overall the equipment was clean and well maintained, but U Haul as an organization leaves much to be desired. I’ll consider all other options for a moving truck before trying to use U Haul again.

Rating:

5.0

Cashier was so friendly & helpful

Rating:

5.0

Great product and great customer service

Rating:

5.0

I had a wonderful experience. Staff was courteous and professional. The truck was clean and in great working condition. To me that speaks volume.

Rating:

3.0

Get the computer system working for the lady behind the desk. She was very helpful and courteous; but, she struggled with the system and needed to make a number of calls before releasing the truck and also the trailer that we rented later that day.

Rating:

3.0

Low cell service to complete truck return/pickup veification packet

Rating:

5.0

Norm made our day! He was excellent to work with. He was very professional and accommodating. He had everything ready to go when we arrived, and we were off with our U-Haul truck in no time! Hat's off to Norm!