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MAUREEN K
Customer Reviews for Builders Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A single sheet print out of the sizes and initial rental amounts. You offer many sizes. I know I have a large move coming up. That would help.
barbara dNot sure if you can do better…great customer service, professional and respected my time…was a great experience!
Stephen RWe have used this location dozens of times for our small business. Every time the experience has been great! Friendly, efficient, knowledgeable. Builders Transmission is always our preferred location in Broken Arrow!
Tracey CThe truck needs new breakers and the steering was not good at all it was like I had no power steering and it also needs windshield wipers. Other than that everything was good . Very good customer service and helpful.
Cathlene MEl costo de la milla es demasiado costoso , hay opciones mucho mejor
Iriana UBest place in town!! I will go here first every time.
Butch RAgent never got out of her chair to make sure the van was ready, there were food wrappers, a piece of lettuce and spit-sunflower seeds in the floor and drivers door. There were about 40 paper clips and dirt on the cargo floor (I had to sweep this out myself). There was mud packed in the rear wheels flush with the tires. It’s obvious no one at builders transmission looked at the van after the last renter.
RONALD SThe cab smelled like rotten something. Needed air fryer and I told the gentleman about it, he was very nice. I told him I'll be back in a couple weeks to rent again.
Marilyn KThe staff is very kind and helpful, this was my second time using them and I’m very happy with my experiences
josh cThis is the best place in town!!
Butch RAttitude and customer communication. Take care of your equipment and customers.
michele wHonestly, it was the perfect vehicle for my needs, ran great and was clean. Thank you!
Gerald DWas unable to either pick up or return vehicle from app---pickup unable to complete b/c "email already in use", return b/c "no rentals found on acct. (Was using email that I had reserved vehicle with.) Fortunately, owner of Builder's Transmission had come in early and assisted, or I would have waited in the cold and dark until regular opening time.
Lisa WCharged me an extra $20 for no reason I filled up the tank and cleaned it I didn’t even use all the miles I said I might use and still made me pay extra.
dannon tTransactions were very easy and the owner were very friendly and helpful.
Dan HVery rude!!!
Jesse SPoor customer service.
CHRIS CJust wasn’t professional. One guy was rude that was helping me when I picked up. I don’t rent all the time so he can’t assume and get mad if I don’t know what I was doing when I backed up to the trailer to hitch up! Plus, they said that they charged me $45.89 and then my credit card statement said $120.89. When I went back to them they didn’t believe me. Gave me the run around. I went here because it’s convenient. But I do guess you get what you pay for!
VETO DThe service was fast and easy, I would recommend this place.
Alexis BNothing, everything was great
EDWARD RThe women who check us out was so rude and disrespectful! Treated us like we were less and stupid.
Jabneel TVery convenient
Steven Rpeople were very friendly and good to work with.
EDWARD RI was very impressed with the service.
Kristin FNothing really. Customers service was great, equipment worked great return was easy. Thank you
Genaro GYou did great!
Donna BGreat customer service. Easy to deal with and great communication
Keith MThe customer service at the drop off location was non-existent. These people acted purely inconvenienced by having to receive the truck, and apparently lost the ability to speak as we were just pointed around the location and rudely told the process was already started.
darcy gI filled up the truck to where it was when I left the site. Then I was charged a fuel fee of $18 and change. I didn't use the moving pads, was charged, but understand I requested them for possible use. Most expensive move I've ever experienced. Won't use again.
Erica DAgent was arguing with me when called to tell me the location was open when in fact was closed. No drop off scanner “under the box”
Julian MI would say maybe start renting a couple of cars at repair locations so someone that isn’t in a wreck and insurance won’t pay for a car rental can get a car instead of a uhaul van. I rented the van cause it was cheaper than a rental car company and I drove it less than 25 miles just to get home and back the next day so I could get my fixed vehicle back. Just a suggestion to consider.
Bryan KThe lady that answered my call and eventually took care of me was very friendly and made the process very easy. Also it was very nice of the gentleman to hook up the trailer for me. Even tho I ended up not buying the car I rented this dolly to go get, I will say the U-Haul experience was top notch. Looking forward to doing business with them in the future.
Austin LPerfect and fast
Brenda TAlways excellent service and always takes care of us. They are the best...
NEIL MGiving the customer deals. And discounts.
Charles WThe power steering is going out on the truck. It would make a loud noise, the brake light would flash, and there was no assist to the turn.
TIMOTHY DGreat place ...will rent with them again
Kelly TOnline rental and pick up is a hassle. Took almost 45 mins to pick it up between the chat with someone on the site to all the pics that have to be taken. It’s too much.
Joey PYour the best I’ve found in Oklahoma!!
DANIEL PNo noticeable security.
ARMANDO PPick up and drop off were extremely easy and the truck was very well maintained
Mary Mpoor customer service, and the the got your lady rude rude
MIKIYAS AThis location didn’t remove a trailer from my reservation after they had exchanged it for a trailer with a working tail light. I delivered my trailer to my destination a day early and since they didn’t remove the old trailer, I get hit for a 2 day late fee on a trailer I didn’t have. I call u haul twice and they still haven’t rescinded the charge.
William BThere was no key in the dropbox… After spending over an hour on the phone with customer service… They were able to find somebody to come to my location and give me the key… Once I got in the vehicle, there was trash under the seats, and in the ashtray … However, the lady on the customer service truly went above and beyond her duties… Very polite apologetic and even got her manager to issue me a $50 refund… I don’t know who this lady was… But the manager that was attached to the email of the refund was Kiara Madden,
Eric RBe more personable/friendly. It is not my fault your lot is full Greet the customer, ask if you can help them with anything else.
Martha SI’ve rented from here several times, every time has been a great experience, affordable, courteous, hassle free. Ive hauled motorcycles all over with your equipment and I really appreciate you - thank you so much. Sincerely Mark Hanks
Mark HWe showed up early to pick up our box truck. Shell was extremely kind and helpful. I’m so glad we chose this location to work with! We will definitely use them again in a few months for our final move.
Courtnie AThe worst place to go as soon as I walked in the lady was rude and disrespectful the whole time I was there then I go to return it and she was the same way so find another place if to rent a u hall
Daniel AFriendly professional service. Nice people to deal with.
Daniel VGreat.no issues yet
Andrew SAlways the best experience. I hate when I have to go some other place. No one else makes it as easy as Builders Transmission.
NEIL M