Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul truck has a gas leak please fix I have rented this truck many times past couple month and has same gas smell. And today I noticed the gas leaking
Robert Pacheco
Rating:
5.0
Customer did not leave a comment.
Myung S Yi
Rating:
5.0
Customer did not leave a comment.
Juan Jaime
Rating:
1.0
Customer did not leave a comment.
Kyle Delaplane
Rating:
5.0
Customer did not leave a comment.
Stefan Szekely
Rating:
5.0
The whole process was very smooth and easy to use. Both facilities were very helpful with all my questions and concerns.
Russell Loken
Rating:
5.0
Customer did not leave a comment.
michelle yoon
Rating:
5.0
Customer did not leave a comment.
Oscar Garcia
Rating:
5.0
Everything was perfect!
Ray Lee
Rating:
5.0
Customer did not leave a comment.
Kurt Lishka
Rating:
4.0
Have tall hand trucks available. Everything else was great.
Cynthia Spells
Rating:
5.0
Customer did not leave a comment.
Shuqian Guan
Rating:
5.0
The truck I drove smells like gasoline inside the cab.
Robert Pacheco
Rating:
4.0
Customer did not leave a comment.
Abraham Oh
Rating:
5.0
Everything was perfect
I rented twice in 4 days
The young woman at the counter is hands on
She handles anything completely
Victor Sanchez
Rating:
5.0
helpful and quick to get me through the process. Thank you
Summer Hardey
Rating:
5.0
Customer did not leave a comment.
Steven Gochie
Rating:
5.0
Customer did not leave a comment.
Michael Lohman
Rating:
3.0
Customer did not leave a comment.
Doug LU
Rating:
5.0
Customer did not leave a comment.
Arvie Ramos
Rating:
4.0
Always a smooth no hassle rental with u haul. ...
Lisa Piscitello
Rating:
5.0
The person working front desk was very kind. He really made the process easy!
Ryan Baik
Rating:
5.0
Customer did not leave a comment.
Christopher Terucha
Rating:
5.0
Customer did not leave a comment.
Tuong Nguyen
Rating:
5.0
Customer did not leave a comment.
Cynthia Kelly
Rating:
5.0
Thank you!
alice king
Rating:
4.0
Customer did not leave a comment.
Peter Coakly
Rating:
5.0
Customer did not leave a comment.
Jin Seon Kim
Rating:
5.0
I do not know the ladies name that helped me but she was awesome. Really nice and friendly. Thanks.
Kerry Shimizu
Rating:
5.0
Great customer service very friendly and helpful.
Adrian Soto
Rating:
5.0
Maybe have a spare tire available on the rental trailer to give the option to the customer allowing them to change the tire themselves. With no spare available your force to wait for roadside assistance, which can be 2 to 4 hours. In my case it was 2 hours before I was back on the road.
Richard alcala
Rating:
5.0
Customer did not leave a comment.
MICHAEL KACHMAR
Rating:
5.0
No problems, trailer was ready and pick up and drop off was quite easy.
Timothy Krueger
Rating:
1.0
Hello, make sure vehicles are properly inspected. I picked up a uhaul with a squealing belt in the engine. Had to return it once uhaul opened at a completely different location and it took almost 2 hours of my time.
Dayna Llamas
Rating:
5.0
everything was perfect
kevin yang
Rating:
5.0
Awesome experience
David Watkins
Rating:
3.0
I would like to know why I have a “rental charge” of $39.90?
Robert Sotelo
Rating:
3.0
The pick-up and drop-off processes were a bit confusing and I ran into a couple hurdles.
Da Jung Lee
Rating:
5.0
Jessica the office manager did an excellent job. She was very professional and getting me in and out without an issues. She was also very detailed on what I need to do when returning the vehicle. Jessica is amazing
Richard Yarrish
Rating:
5.0
Fantastic service and wonder staff in person and on phone. Amazing vehicle, great rates. Very easy check in and check out
ALEXANDER LAM
Rating:
1.0
Dori was very rude. She did not want to assist with the return of the truck after we told her we were having a hard time with the check in with the app. She told us she could not help us because she was doing inventory but she was not doing anything. After she finally got up to help us she had a very nasty attitude. I was walking behind her to get a printed receipt and she let the door slam in my face and the door hit me. I almost went off on her but she showed her true colors. I kept quite and said I would do the review when it was sent to me. I WILL NEVER EVER VISIT NOR REFER ANYONE TO THIS LOCATION BECAUSE OF DORI. I dont want anyone to be treated they way we were treated today.
Saidrick Campbell
Rating:
5.0
Customer did not leave a comment.
edward lawrence
Rating:
5.0
Customer did not leave a comment.
Kathy Swinhart
Rating:
5.0
I just walked in with the key and the clerk said have a great day!
Kelly Ruby
Rating:
4.0
Customer did not leave a comment.
Lawrence Kato
Rating:
5.0
Customer did not leave a comment.
Travis Preston
Rating:
5.0
Customer did not leave a comment.
Terry Stanton
Rating:
5.0
Customer did not leave a comment.
Amante Tordil
Rating:
5.0
Todo excelente me gusto la atención de la persona que me atendió fue muy amable y respetuosa
pedro salvador
Rating:
5.0
Customer did not leave a comment.
David King
Rating:
5.0
Customer did not leave a comment.
Robert Pacheco
Rating:
5.0
Customer did not leave a comment.
Amante Tordil
Rating:
5.0
Customer did not leave a comment.
lemuel magno
Rating:
5.0
Customer did not leave a comment.
Kari Morris
Rating:
5.0
Customer did not leave a comment.
Jordan Johnson
Rating:
4.0
Customer service was excellent!
brian hardon
Rating:
5.0
Customer did not leave a comment.
Luis Alberto Terrazas
Rating:
5.0
Can't think of anything. Staff is always extremely helpful and friendly, particularly the lady who helped me today, and a couple of times in the past. Pick-up and return is always quick and easy.
Bill Mulholland
Rating:
5.0
Great customer service from Jessica. Very helpful and knowledgeable.
Juan Angeles
Rating:
5.0
Customer did not leave a comment.
Robert Pacheco
Rating:
5.0
My personal experience with the customer service at the time was very supportive and helpful.
Jaime Cayco
Rating:
5.0
Friendly, professional, and timely service. Thank you!
MARCELO SIMOES
Rating:
5.0
Customer did not leave a comment.
Kurt Lishka
Rating:
5.0
Customer did not leave a comment.
HERBERT RUBIN
Rating:
4.0
As simple a drop off, as returning a car rental!
Just handed over the keys, and I was finished..
mike shoup
Rating:
5.0
Great exp. Thanks to the staff for helping.
Diwakar Raman
Rating:
3.0
Customer did not leave a comment.
Nicholas Didovic
Rating:
5.0
Customer did not leave a comment.
angela Roach
Rating:
5.0
No improvements, EXCELLENT SERVICE , definitely I will recommend & go back .
Ma Carlos
Rating:
5.0
Friendly, knowledgeable and professional employee.
JAMES PLATIS
Rating:
3.0
I had a terrible experience with UHaul over the last 2 weekends. I reserved a 26' truck for 21st and 28th from the Fullerton and Placentia locations and both days when I arrived the locations did not have a truck available for me. Both days I was told to go to another location because they had a truck and when I arrived at the second location was told that they did not have a truck for me. Finally, I found a truck at a third location. It is absolutely ridiculous to send a customer to 3 places to find a truck. UHaul should track and move their inventory better to accommodate requests. I reserve the trucks far enough in advance that you all should be prepared. The man who "helped" me at the Placentia location on the 28th was a bit rude and made it seem that it was my problem that I reserved a truck at the "end of the month". He told me there was a 20' truck in Whittier, but when I called Whittier they said they had no stock and were not expecting anything until the following day. So I called UHaul and they said the closest location with a truck was either Torrance or Buena Park. I opted for Buena Park and the man there was helpful. What more do I have to do to get a truck at the right location when I have already reserved it in advance and you give me a 100% guarantee it is going to be there? Isn't that a lie? To make me run around all over town to find a truck is the worst customer service possible. SO, I guess you could say you have a LOT of improving to do! My experience so far has been awful and I have 3 more dates I need a truck for (that I have already reserved) and I hope that I actually get a truck on the first try this weekend. If not, I will be sharing my experience with every social media outlet I can find.
Ron Babcock
Rating:
5.0
Service was excellent
Ara Aghajanian
Rating:
5.0
Customer did not leave a comment.
Julio Raymundo Hernández
Rating:
5.0
Great Service! Fast in and Out.
Raymond Navarro
Rating:
5.0
Customer did not leave a comment.
Robert Pacheco
Rating:
5.0
Customer did not leave a comment.
MANIKANDAN RAJAN
Rating:
5.0
Customer did not leave a comment.
Jessica Perez
Rating:
5.0
Very friendly staff
kamal sandhu
Rating:
5.0
Nothing to improve. Everything was super easy. The associate who helped me with the rental was very knowledgeable as well as courteous.
PRISCILLA ROBLEDO
Rating:
5.0
Customer did not leave a comment.
Jake Ritchea
Rating:
5.0
U-Haul I rented needs new tires they are bald
Robert Pacheco
Rating:
5.0
Customer did not leave a comment.
RICHARD SUMNER
Rating:
5.0
Customer did not leave a comment.
Ihor Starepravo
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER POITRAS
Rating:
5.0
Customer did not leave a comment.
Robert Pacheco
Rating:
5.0
Customer did not leave a comment.
Jong Kwon
Rating:
5.0
Everything was excellent and so was the staff. The staff was very helpful and friendly. I am very pleased with everything and everyone. Thank you very much. So far this has been the best experience I’ve had with any of my U-Haul rentals. God bless you all.
Cynthia Badger
Rating:
5.0
Customer did not leave a comment.
kamal sandhu
Rating:
5.0
Customer did not leave a comment.
Christopher Rojo
Rating:
4.0
Customer did not leave a comment.
Eric Palmore
Rating:
5.0
Excellent customer service thank you
Fernando Calderon
Rating:
5.0
Customer did not leave a comment.
Carol VanDuyn
Rating:
5.0
Customer did not leave a comment.
DUANE AUNGST
Rating:
5.0
Thank you
Ivan Bernal
Rating:
5.0
I would keep doing what you’re doing. Staff was very knowledgeable and helpful. I had a great experience. I will definitely come here again.
Roz Acierno
Rating:
5.0
Very nice and professional person . Convenient and fast .
nguyen huynh
Rating:
5.0
N/A
ANREW AREVALO
Rating:
5.0
Agent is great and pleasant the facility is clean and organized
Jumer Cabatingan
Rating:
5.0
Customer did not leave a comment.
John Jiries
Rating:
5.0
Customer did not leave a comment.
Christain Avalos
|
Overall Experience
Rating:
5.0
Could not ask for better customer service. Staff went above and beyond to assist us in a very difficult situation.
kim Preston
|
Overall Experience
Rating:
5.0
The Lady that set me up with a
The storage unit from the front office was such a pleasureful person to deal with. Give her a Big Thank You.
Richard morgan
|
Overall Experience
Rating:
5.0
Moving and having to find storage is already stressful enough- the team at this location worked very generously and patiently with me to make this an easy process. There was great communication and so much support, again in making this an easy process. Highly recommend this location!
sarah chung
|
Overall Experience
Rating:
5.0
Satisfied customer and highly recommended!
Rosemarievic Suba
|
Overall Experience
Rating:
5.0
Easy access to storage my only complaint is wish they were more loading areas because it can get crowded in there sometimes.
Marvin Manning
|
Overall Experience
Rating:
5.0
This facility was a great location, super friendly staff and well maintained. I'll recommend them forsure!
manuel cardenas
|
Overall Experience
Rating:
5.0
I noticed in the restroom there was cockroaches and in my storage there was rat poop on all of my boxes and my open boxes had a bad smell of rat urine.
This place looks clean but the rats poop needs to be follow up.
That is what I will tell people about this location.
John Garcia
|
Overall Experience
Rating:
5.0
Nice and good price
You are the best thank you
nazim Esa
|
Overall Experience
Rating:
5.0
Great place and great location. Safe and clean.
Kelly Woolpert
|
Overall Experience
Rating:
5.0
Clean facility. Very friendly staff.
Ara Aghajanian
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan Jensen
|
Overall Experience
Rating:
5.0
Simple and efficient
Andrew Woodson
|
Reservation
Rating:
5.0
Mamager of storage was excellent! Great communicator. Call center customer service is horrible! Every time I call customer service I have a very bad experience with them. I end up having to drive ther
CHERYL MILGROM
|
Reservation
Rating:
5.0
Nice facility
MICHALE MARTIN
|
Reservation
Rating:
4.0
Thank you
Monica Gschwind
|
Reservation
Rating:
5.0
The facility is clean, easy to access & reasonably priced.
Ken made this an effortless experience. Thank you!
Lois Peralta
|
Reservation
Rating:
5.0
A rep called me to comfort my reservation within 15 min. Ask if all my needs were met. Very respectful and professional.
Judy Delatorre
|
Reservation
Rating:
5.0
The staff was awesome and helpful and always willing to go the far distance to meet my needs..
Omar Ramirez
|
Overall Experience
Rating:
1.0
Staff very rude and unprofessional
ISAMAR RENTERIA
|
Overall Experience
Rating:
4.0
Unit was quite clean upon entry. Roll-up door was easy to operate. Very pleased.
John Langager
|
Reservation
Rating:
5.0
Super friendly staff, facility is always clean. Will definitely recommend to friends and if need storage at any other point I will be back.
pamela towner
|
Overall Experience
Rating:
5.0
Very nice facility.
Gary Wilson
|
Overall Experience
Rating:
5.0
Great customer service. They follow up with the reservation twice, curtios and professional
Privacy Request
|
First Impressions
Rating:
5.0
Ultimately I did not move in. However based upon the location, price and the condition of the property I would not hesitate to rent a storage from these gentlemen in the future.
Privacy Request
|
First Impressions
Rating:
5.0
Customer service exceeded my expectation. I was happy to see a large unit was available on the first floor. I recommend Buena Park Self Storage!
JASON PRIEST
|
First Impressions
Rating:
5.0
The rental agent was courteous and helpful. I didn`t experience any problems.
Privacy Request
|
First Impressions
Rating:
5.0
Ken was very helpful getting our unit set up. Thank you!
ASHWIN KHANNA
|
First Impressions
Rating:
3.0
I did not use the facility and attempted to cancel my reservation but the facility instructed me to cancel through U-haul which I already completed.
Privacy Request
|
First Impressions
Rating:
5.0
The staff was proefssional and very helpful! The process was simple and painless!
Privacy Request
|
First Impressions
Rating:
2.0
The 1st container smelled on mildew but the 2nd one was better.
Privacy Request
|
First Impressions
Rating:
5.0
I was able to move into my storage unit with no problems.
Privacy Request
|
First Impressions
Rating:
5.0
Service is excellent
Privacy Request
|
First Impressions
Rating:
5.0
Didn`t end up moving in but Service was excellent.
Privacy Request
|
First Impressions
Rating:
5.0
Ken was amazing. He made it simple and easy process to make my move into the storage during a stressful time. Wonderful person excellent customer service.
Thanks
Rob
Privacy Request
|
First Impressions
Rating:
5.0
Ken was very helpful. He showed us another larger unit for comparison. We decided to go with the larger unit. Great customer service and well kept facility.
NORMAN NODA
|
First Impressions
Rating:
5.0
Got right in. Clean space. Easy access. Easy access of renting a unit online. Needed a larger unit upon arrival and the upgrade was completed without any problems.