Customer Reviews for Budget Store and Lock
(U-Haul Neighborhood Dealer)

127 reviews

340 N Walnut St   Bath, PA 18014

(484) 282-3444

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(484) 282-3444

340 N Walnut St
Bath, PA 18014

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

After a rocky start with the Bath Auto sale’s original reservation it was not opened, no truck, an a phone number that was disconnected it all went well at Budget Store and Lock. The representative there was so awesome. That lady really helped me an I am forever grateful to her! Thank You so much! Karen M

Karen Maiolo 
Rating:
4.0

No comment

Steve Gerkovick 
Rating:
4.0

Customer did not leave a comment.

Marc Duval 
Rating:
3.0

Front L tire was bald. No instructions on how to use the truck. Headlights very dim

Scot Gordon 
Rating:
5.0

Location is very convenient and perfect, customer service excellent and very understanding, person over the counter very friendly and helpful, units very clean and also bugs/ rodent proof , totally recommend the place! Also you can rent a truck at the same location

Greg Giammanco 
Rating:
5.0

This was our 2nd rental of the van in 2 weeks. Pam from the Bath location was great and very accommodating and helping us to reserve it both times. Brian was also very accommodating and nice when we picked it up both times . We would highly recommend this location.

Melissa Healy 
Rating:
5.0

A Very easy process to aquire the storage area. Was alway clean and will maintained. When I no longer need the storage area, it was a very easy to complete my exit. Thank you.

TIMOTHY KONDZIELA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Kuntzman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deb Cooper  |  Overall Experience 
Rating:
5.0

Very clean and well maintained free of any pest and creatures that may find their way to a storage unit. Very impressed with the friendly response any time there was an interaction. Pam is a great customer relation person and was always very helpfully and ready to respond to my needs. Pleasure doing business with this company.

Anthony Bruno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Werner Harper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Gallo 
Rating:
5.0

I was very happy with the lighting which always worked, and the heating in winter and air conditioning in summer. I never had a problem in the two years with the unit. I highly recommend Budget Storage. The personal always helpful

PATRICIA WILDRICK   |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Rita Cheskiewicz  |  Overall Experience 
Rating:
5.0

Next time I need estorage am coming back thanks people

Luis Montalvo-Murphy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael Saltzman 
Rating:
5.0

Customer did not leave a comment.

Elijah Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Nugent  |  Overall Experience 
Rating:
5.0

I am happy for one year to rent this place

Juan Esteban  |  Overall Experience 
Rating:
5.0

The women that ran this branch was very helpful and I would recommend this facility to anyone.

Michael Bretzger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC LUKASZONAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Sinisi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred bechtoldt  |  Overall Experience 
Rating:
5.0

Pam the manager was exceptionally nice. She went above and beyond to accommodate our special needs. I would highly recommend this facility primarily because of Pam's kindness.

sharon nikoleyczik  |  Overall Experience 
Rating:
5.0

very pleased with the service and staff

Charles R. Boyce  |  Overall Experience 
Rating:
3.0

Only a few options to choose from, but everything was clean and exactly what we paid for.

Luis Castaneda 
Rating:
5.0

Customer did not leave a comment.

REGINA VAN HORN  |  Overall Experience 
Rating:
5.0

Very accommodating during our time with the facility.

DOROTHY STERNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Ann Smisko  |  Overall Experience 
Rating:
5.0

Very nucce people.. Very clean and customer service was awsome..

JOHNNIE ALBRITTON 
Rating:
5.0

Customer did not leave a comment.

Howard Winters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan mccann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARD DEST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christel Gift  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Derrico 
Rating:
5.0

My experience couldn't have gone better

WILLIAM GALVIN 
Rating:
5.0

Customer did not leave a comment.

Renee Somishka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Toth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Dasilva  |  Overall Experience 
Rating:
5.0

Excellent service! The staff is always so nice to work with

COURTNEY MASIADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Tanczos  |  Overall Experience 
Rating:
5.0

Pam was great!

Michael Ruggerio  |  Overall Experience 
Rating:
5.0

A very good experience overall, but a bit expensive. I may look for a less expensive alternative next year.

Steven P Bongardino  |  Overall Experience 
Rating:
5.0

Great place to store some of my valued stuff and guitars. Pam was always very friendly and helpful.

Eddie Stuettgen  |  Overall Experience 
Rating:
5.0

We had our Unit since 2005. Always well cared for.Very courteous customer service. Never had a problem.

ROBERT MIES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Justin Machain 
Rating:
5.0

I want to recognize your front desk consultant, Pam. She was extremely friendly, helpful, and kind. She ensured I got a great deal and helped me out SO much. Please please please recognize her for her kind actions. She deserves a raise!

Hayley Jackson 
Rating:
3.0

Customer did not leave a comment.

Ann Young 
Rating:
1.0

horrible, don’t go there the lady has no idea what she’s doing

ian lindenmoyer  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Mark Lelko 
Rating:
5.0

Great service.

vu nguyen 
Rating:
5.0

Customer did not leave a comment.

David Figueroa 
Rating:
5.0

Overall experience was OK, but a couple things could have made it better. 1.  Make it easier for customers without a smart cell phone to participate in the 24/7 scheme. 2.  The tank was not full when we picked it up outside of normal operating hours. It was about 1/5 of the tank down- we did not know if it was a faulty gauge or if the tank was really not full.  Only when we filled the tank just before returning did we know the tank was not full initially.  The receptionist was unable to adjust the bill.

Hansel de Sousa 
Rating:
3.0

This facility does not participate in U-Haul’s free month promotion so we wasted a lot of time driving up just to figure that out. People at the facility were very nice about it though

Matthew McCarty  |  Reservation 
Rating:
5.0

Customer service was excellent!

stephanie varone 
Rating:
3.0

Overcharged by corporate. I decline safe protection online for $28. I did mobile pick up. Low and behold when I got home post returning the truck I was charged for the safe protection. I had to call and wait on hold for over 15 min for an agent to execute my refund . Hopefully ut happens since the agent advised I’d get email Conformation of the refund but it hasn’t come yet. My next step will be to file a dispute with the credit card company. I shouldn’t have to waste my time calling for refunds when I should never have been charged to begin with. This is agnostic to the location as it was all done online

Michael Simon 
Rating:
5.0

The associate who took care of me was very. Nice. His name is Tim. He answered my questions and was very pleasant. The truck was very easy to use i will be renting from that facility again. A++++

Janet Holzlohner 
Rating:
5.0

Customer did not leave a comment.

Philip Scharl 
Rating:
4.0

Customer did not leave a comment.

Amey Andresen-Walker 
Rating:
5.0

Customer did not leave a comment.

Lauren Lamy 
Rating:
5.0

Customer did not leave a comment.

Michelle Engleby 
Rating:
4.0

reasonable and accommodating

PAULA REAM  |  Overall Experience 
Rating:
5.0

Fantastic customer service...very helpful and answered all of my questions. Truck was ready and I was in and out, driving to load it within just a few minutes.

Faye Hartzell 
Rating:
5.0

Nothing Jesse was fantastic

Cynthia Conners 
Rating:
5.0

This location was wonderful. However U-haul customer service was unwilling to accomodate a change in schedule due to flooding in south carolina.

jerry e. castoral 
Rating:
5.0

Customer did not leave a comment.

Mark Maymon 
Rating:
2.0

UHaul moved me 30 miles farther away for the pickup location, the trailer was damaged no functioning properly and I was told to go stop where I was supposed to pick it up originally to get it fixed. SERIOUSLY??

Ron Gansfuss 
Rating:
5.0

Gentleman at counter was very nice. Helped in hooking up trailer.

douglas grietzer 
Rating:
5.0

Everything was GREAT !!!

DIANE PAYNE 
Rating:
5.0

Customer did not leave a comment.

aaron pile 
Rating:
5.0

Everything is great I got the help I needed and everything

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN BLOOMFIELD 
Rating:
5.0

The customer representative was polite, professional and helpful. ????

tony frassetto 
Rating:
5.0

Customer did not leave a comment.

Adele Krauss 
Rating:
5.0

Customer did not leave a comment.

Charles Ruvolo 
Rating:
5.0

Customer did not leave a comment.

john mcgrath 
Rating:
1.0

After you changed my pickup location, you did not alert me that the new location didn’t open until 9am when my pick up was scheduled for 8am. I had movers standing at my house for an hour getting paid while I had to wait until 9am until this location opened?

Michael Rabenold 
Rating:
5.0

Customer did not leave a comment.

mildred roque 
Rating:
5.0

Very good customer service from the man working at the counter. I was running late and in a hurry for a last minute move. He stayed a few minutes late to accommodate me and I thank him!

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Funesti 
Rating:
5.0

Drop-off location was excellent, and the person working that day was extremely polite and helpfu.

crystall messer 
Rating:
5.0

Customer did not leave a comment.

Bonnie Snyder 
Rating:
4.0

Customer did not leave a comment.

DWANYNE PERDUE 
Rating:
5.0

I have to say my experience in this facility was great! The rep at the counter was friendly and helpful.

Celeste Behsmann 
Rating:
5.0

Customer did not leave a comment.

Joseph Difrancesca 
Rating:
5.0

Very positive experience with this rental. The truck was very clean and in superb working order. The location was most convenient for our puposes. Reservations were easy to make and responses were timely. Great staff made the pick up and drop off a breeze. Thank you!

mark tusan 
Rating:
5.0

Great customer service, very nice guy.

alexis rodriguez 
Rating:
5.0

Customer did not leave a comment.

KIM RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Ronald Everitt 
Rating:
5.0

Customer did not leave a comment.

mia depaulo 
Rating:
3.0

Customer did not leave a comment.

GREG Pelletier 
Rating:
5.0

Customer did not leave a comment.

Jamie Royer 
Rating:
5.0

Customer did not leave a comment.

Steven Hatper 
Rating:
4.0

Customer did not leave a comment.

kimberly wolfe 
Rating:
5.0

Customer did not leave a comment.

Sandy Piscitello 
Rating:
3.0

Customer did not leave a comment.

Zulfiqar Ahmed 
Rating:
5.0

Customer did not leave a comment.

Michelle Santiago 
Rating:
5.0

Customer did not leave a comment.

John Krantz 
Rating:
5.0

great!

Nancy Pereira 
Rating:
5.0

Customer did not leave a comment.

Michelle Hobel 
Rating:
5.0

Customer did not leave a comment.

michael jones 
Rating:
5.0

I had a very good customer service experience.

Rudy Preletz 
Rating:
5.0

Customer did not leave a comment.

BRIEN KOCHER 
Rating:
5.0

Customer did not leave a comment.

Sean Curry 
Rating:
5.0

Customer did not leave a comment.

Muriel Kresge 
No reviews have been submitted for this location.

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