Customer Reviews for Budget Rent A Space
(U-Haul Neighborhood Dealer)

875 reviews

3300 River Rd NE   Keizer, OR 97303

(503) 390-5045

Office Hours

  • Monday:
    9:30 am - 12 pm / 1 pm - 4:30 pm
  • Tuesday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(503) 390-5045

3300 River Rd NE
Keizer, OR 97303

Services at this Location:

Office Hours

  • Monday:
    9:30 am - 12 pm / 1 pm - 4:30 pm
  • Tuesday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

We scheduled a truck for pick up in advance but the day we arrived to pick up the truck they told us they didn’t have any trucks available.

Johnnie Laubsch 
Rating:
4.0

Customer did not leave a comment.

diane childs 
Rating:
5.0

The woman in the office was friendly and easy to work with.

Mary Fahey 
Rating:
3.0

Customer did not leave a comment.

Rachel Sciortino 
Rating:
5.0

Customer did not leave a comment.

CORY CLEMENS 
Rating:
5.0

Customer service at this location is always amazing

lynette CAVANAUGH 
Rating:
3.0

Why in heavens name are you closed on weekends?! The very days people have the time to set up rentals, move items, etc. And get the people at the Salem, OR location some help- they are doing a great job but need extra hands. I’d suggest you move this location, as it is on a dangerous curve and really hard to get out of..not to mention the tiny parking lot. Overall, the people were great, the location….sucks. Jo Williams

Thom Williams 
Rating:
5.0

Saved my appointments when my car broke down. Great service.

linda rosenthal 
Rating:
5.0

Customer did not leave a comment.

Brandon Kelly 
Rating:
5.0

The gal at the front desk was the epitome of customer service. She multi-tasked serving several patrons in the lobby and answering phones. She also shared clippings of the beautiful plants in her lobby with my friend and I. She was friendly, prompt and knowledgeable.

Amanda Yount 
Rating:
5.0

Manager was very helpful. She had a sense of urgency and was very outgoing.

Gustavo Santos Vasquez 
Rating:
5.0

The Young lady that works there is very good. Multitasker. The online system that uhaul are trying to get going it's borderline impossible for people that do not have a smartphone or internet on your phone . So if you don't have a smartphone U-Haul might not be the way to go I'm sorry to put it so bluntly but that's just the way it is.

MARK MCDERMITT 
Rating:
4.0

Christy was amazing, extremely helpful and very professional. Had some trouble getting my app to work. Called the 1-800 number and they went out of there way to help. I would definitely rent again from them.

Audrey Mills 
Rating:
4.0

The driver side window/door is a little bit leaky. The headlights are really dim even with the brights on. But other than that everything else was wonderful. Thank you so much.

onilda spellman 
Rating:
5.0

Excellent service. Great staff!

THE PLANT TENDER 
Rating:
5.0

The phone checkout process was a nightmare.. location services didn't work correctly. Then when I got it working it had me put it a contact to verify I was who I said i was. My contact missed the phone when I backed out to add a different contact it made me go through everything again. And if I minimized the app to get the phone number it would make me start over again.

joshua Chalmers 
Rating:
5.0

We needed a truck for a short time at very last minute. The gal was super friendly and helpful. She waited after closing for us to drop off. Great experience!

jacqueline zeller 
Rating:
5.0

Customer did not leave a comment.

JEAN INGRAM 
Rating:
5.0

Great service

chuck barone 
Rating:
5.0

Customer did not leave a comment.

Enedelia Escamilla 
Rating:
5.0

Have a backup key for every vehicle at the place you Rent the u haul

JODY JENNICHES 
Rating:
5.0

Make the website more user friendly.

Laura Kemper 
Rating:
2.0

The phone app was unusable. Needed lots of help from support. I would never pick up in this mode again. Going to tell my friends to avoid at all cost.

Gregory Guy 
Rating:
3.0

The location was not open? There was nobody there to answer questions or help me at all aside from the online chat. They left my truck parked up on a concrete slab so I had to jump the curb to get the truck down. It’s not the biggest deal, I got it done and the truck did its job. But the curb thing was wild.

sydney hayward 
Rating:
5.0

Customer did not leave a comment.

Kathlene Hein 
Rating:
5.0

Wonderful customer service. Will rent from here again.

Kevin Berger 
Rating:
5.0

Customer did not leave a comment.

melinda langwell 
Rating:
5.0

Customer did not leave a comment.

THE PLANT TENDER 
Rating:
4.0

Customer did not leave a comment.

Rebecca Wimsatt 
Rating:
5.0

Customer did not leave a comment.

THE PLANT TENDER 
Rating:
5.0

very friendly & efficient!

CAROL WEST 
Rating:
5.0

Did great. I just forgot my vape and car charger. Hopefully someone gets it and contacts me.

Neil Young 
Rating:
5.0

The van I rented was great. I have used this site many times before and it has been great. This time it took me over an hour to check out the van due to the Share 24/7 program. All of my negatives are due to it. I don't know if it was the internet or what, but that was a major PIA to use. I kept getting timed out or knocked off the program. My phone was having problems focusing to take pictures of the odometer and gas gauge. Granted that is mostly likely due to the phone type I have but I didn't buy it for it's ability to take pictures Share 24/7 requires it and I had to try to make it work. I was told it I couldn't get it work, then I had to go to another site that had office staff available and try to find a van to rent. I would have to drive to another site?!? Not very convenient telling me that when I needed the van NOW and not very customer centered. Nothing was said about using Share 24/7 until I got email the a day or two before rental TELLING ME "Your reservation has been CHANGED to a U-Haul Truck Share 24/7® reservation." I didn't sign up for Share 24/7 and now that I know about it, I won't be renting anyplace where I have to use it again. After 20 minutes of trying to get the program to accept the photos, then I had trouble with the locks on the lock box to get the van key. I put in the code and the danged thing would not open. I had to call my husband, who had to come over with some WD-40 and fight to get it to finally open. THAT added another 30 minutes of wait time until he could get there. Fortunately, he was at home and we don't live far from the rental place. Otherwise I would have been stuck with no one to help. I did tell the person in the office on Monday about it. BUT the point is, after wasting an hour trying to get the van, I was late meeting people who were there to help me load it. I realize I might be only one of a few who had problems with this, but it wasn't a very pleasant experience. If I cannot find a site to rent UHaul without having to use the Share 24/7 feature, I won't be using UHaul any more. It was too annoying and I was the one who had to deal with the lock problem and the phone photos not being up to par with what the app required.

Nancy Vanis 
Rating:
5.0

The truck pulled hard to the right and probably requires a tire realignment.

Benjamin Owens 
Rating:
5.0

Customer did not leave a comment.

THE PLANT TENDER 
Rating:
5.0

Customer did not leave a comment.

wendy olsen 
Rating:
5.0

Customer did not leave a comment.

Arthur Ehrlich 
Rating:
5.0

Remote checkout to obtain skates was very poor! Took 30+ minutes to complete due to constant issues with application.

Jeffrey Thomas 
Rating:
5.0

Everyone was very friendly and helpful

SCOTT WAGNER 
Rating:
4.0

Customer did not leave a comment.

Susan Frasier 
Rating:
5.0

We always use this location due to the professional, competent, cheerful manager. She's always organized and has the vehicle we need ready when we need it. The trucks are always clean and in good condition.

Robin Church 
Rating:
5.0

They are great I don’t think you can improve any better than this

Dennis Hall 
Rating:
5.0

Exceptional service. Very clean truck.

THE PLANT TENDER 
Rating:
4.0

Keep necessary trailer connection supplies on site!

Juanita Williams 
Rating:
3.0

I was kind of caught off guard when the attendant offered me wipes and a broom to go clean the truck. I think next time I will try budget or Penske.

Chad Albright 
Rating:
5.0

Customer did not leave a comment.

JOAN MARTIN 
Rating:
3.0

You could not charge someone an extra $44 dollars for being an hour late because that is ridiculous and you are just money hungry...👏🏻

Sierra Martin 
Rating:
4.0

Customer did not leave a comment.

Susan Frasier 
Rating:
5.0

Customer did not leave a comment.

RICHARD KEEBLER 
Rating:
5.0

Customer did not leave a comment.

david box 
Rating:
3.0

Customer did not leave a comment.

JOSHUA SAMUAL WA BLACK 
Rating:
3.0

Your app is a pain!

Anna Korrell 
Rating:
4.0

Customer did not leave a comment.

kathy middlemiss 
Rating:
3.0

The whole experience was laborious and difficult to complete. While the truck was clean enough, it is clear that not a lot of care is used is maintaining the vehicles.

Sandra Hough 
Rating:
5.0

Just the inside windshield was pretty dirty would be nice if cleaned

joan martin 
Rating:
5.0

Customer did not leave a comment.

Matthew Cropper 
Rating:
5.0

Customer did not leave a comment.

David Aguirre 
Rating:
5.0

Reliable people and friendly staff. Great customer service!

manit inc 
Rating:
3.0

No one there

ivan Sowers 
Rating:
5.0

Customer did not leave a comment.

JOYLENE GUERRERO 
Rating:
3.0

Customer did not leave a comment.

sharon banker 
Rating:
5.0

I had no interaction with the staff. I returned my truck after hours

Andrew Shepard 
Rating:
1.0

The woman who seems to be the site manager, is a complete jerk. Between lying about what time her business is supposed to open on Mondays, to asking me "do you have a problem?" from the other side of the gated fence, rather than from the office, as then she'd have to open up. The hours on Google, through uhaul, and even on their own building, clearly state they open at 9. Attempting to inform her of this, she told me I was wrong, and that Google and uhaul are wrong too. She walked away, into the office, opened the door, continued to get in my face, telling me to just leave the key and she will check it in, assuming I fueled and swept the vehicle. Attempting to explain to her that the vehicle needed checked in before 10, and hearing that I was on the phone with uhaul, her attitude quickly changed to "OH I WOULDN'T DO THAT! I WOULDN'T!" She is very unprofessional and hesitated to give me her name, so I am sure it was not even her actual name. Beware renting or returning to this location.

Zackary Cotner 
Rating:
5.0

More user friendly return on website.

Elizabeth Stocker 
Rating:
5.0

Customer did not leave a comment.

Travis Ricketts 
Rating:
5.0

Customer did not leave a comment.

jessie zavala 
Rating:
5.0

Great customer service. Truck was clean & ready for me. Easy drop off process.

Firas Musleh 
Rating:
5.0

The experience here with customer service was beyond anything I have experienced in a very long time. I was needing more time and a quick phone call to her she handled everything. Her personality is bubbly and contagious. I will recommend this location to anyone needing to rent moving equipment or for storage needs.

Billie Carpenter 
Rating:
5.0

Customer did not leave a comment.

Tracy Colgan 
Rating:
5.0

Friendly service Extremely clean trucks

Lorraine Holguin 
Rating:
4.0

Customer did not leave a comment.

Jan Landis 
Rating:
5.0

Customer did not leave a comment.

Jeff Mach 
Rating:
5.0

It would be nice if I called in to let them know I’d be a little late that the call would go to the actual location that I was renting with. I did get good service though.

Teresa Curths 
Rating:
5.0

Always a pleasure using this location. Office staff is always prompt and professional getting me in and out so I can be well on my way.

Leroy Zamudio 
Rating:
5.0

Customer did not leave a comment.

THE PLANT TENDER 
Rating:
5.0

Customer did not leave a comment.

Harvey Smith 
Rating:
5.0

It’s always a pleasure to show up get taken care of and know I’m being placed in a well functioning uhaul that’s clean. The prompt courteous service is always a plus!

Leroy Zamudio 
Rating:
5.0

Customer did not leave a comment.

STEVE INGERSON 
Rating:
3.0

Dropped the vsm off the location was closed

Michael Giurlani 
Rating:
3.0

Unfriendly staff

Michael Austin 
Rating:
5.0

Customer did not leave a comment.

larry tyle 
Rating:
5.0

The check in and dropping off on phone was an issue .

Loretta Harrison 
Rating:
5.0

Customer did not leave a comment.

david holiman 
Rating:
4.0

Customer did not leave a comment.

Colleen Hough 
Rating:
4.0

The “pick-up key “ Service was very cumbersome If I m required to perform this service in the future I will rent a vehicle from another service . Completion took 45 minutes cutting my loading and traveling time in half . Which means time wasted

Mark Caryl 
Rating:
5.0

Had a last minute need for a small truck and since I had rented before, the procedure was quick and smooth. Thank you.

LAURENCE IRVINE 
Rating:
5.0

Customer did not leave a comment.

Frank Howell 
Rating:
5.0

Christy is Great!

Michael Miller 
Rating:
5.0

Always great customer service!

THE PLANT TENDER 
Rating:
5.0

Great and helpful service. Delivered clean well maintained truck. Great experience overall.

George Personius 
Rating:
5.0

Customer did not leave a comment.

Anthony Clinton 
Rating:
5.0

Customer did not leave a comment.

Jerald Elsberry 
Rating:
5.0

Very kind, knowledgeable and professional!

kelly faville 
Rating:
5.0

Customer did not leave a comment.

irina stignei 
Rating:
5.0

Customer did not leave a comment.

duane glenn 
Rating:
5.0

Everything was great. Keep up the good work. Thanks.

LAURENCE IRVINE 
Rating:
5.0

Customer did not leave a comment.

THE PLANT 
Rating:
3.0

It had a lot of mileage on it and it creaked and grond as it went down the highway because of it's age and 78000. miles.

Jim Carel 
Rating:
5.0

Be open on Saturdays

LEA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Amanda Ackerman 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top