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Luke G
Customer Reviews for Browning Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and prompt.
CHIP FJust a drop off location no customer service was provided. No person was available
breyana rWill use facility again
John HI made my reservations for one way. I was gonna dropped off in west side. When I went to dropped off they tell me my reservation was 2 ways. That’s make me spend more money because I drive more miles than what had to & I live in west side.That’s make me unhappy. This is worsted.
Chrislet DApparently these drop off locations make money off of fuel sur charges...
Rockie ZNo less than expected
John HGreat
Dwayne EHe's very slow, he had to verify all my phone numbers, which I've never had to do before. And he did NOT have on a mask. His location is very dirty He have me worst truck ever. I'll never rent from uhaul again. The truck drove horribly, the ac/defroster didn't work it was alot of rain in georgia. So I had to drive slower, which took me longer to reach my destination and , The ac wouldn't turn off and drank gas very quickly. The truck stunk too!!!
Candice AI'm trying to understand this about where I rented the truck from Say I bring back the truck at 2pm and I returned the truck back at 1pm and hour before time. I was charged extra money. Can someone check the answer machine massage and cameras to see the true time...
CAROLYN HEquipment was never checked in properly. I was contacted by the regional office to see if I still had the equipment. When I finally received my receipt, it incorrectly stated the drop off date and time and I was over billed.
Erik BI returned my equipment the same day I rented it 11/20/2018 10:36 from Columbia, Sc returned it to this location 11/20/2018 Jacksonville, Fl @4:50 pm. I had to get a email stating I didn’t return equipment in which I did. Called the return location and spoke with the personal who answered he said he would call back but never did. I asked when I returned it was there anything I needed to do. He said no. This is not a good experience because I could have been held responsible for something I knew I turned in.
Audrey MHe was very prompt and courteous it was a pleasure to do business at this location
Kenneth LThe office need to be more orginized
Marvin ONothing, Mr. Browning was very helpful and went over everything necessary.
Thomas AJohn did a great job getting us on the road within our rental
Chester LSatisfied
Edward FThink any company that deal with service has to keep a clean and well mantaineed space for customers. The rented unit was clean inside but outside even see new was completely dirty.
Miguel ANothing the service was excellent
PATRICIA Lsuch a nice man at drop off THANK YOU!!!
VICKIE GMake sure to explain all the details.Even when it comes to someone money.
CAROLYN LLocation is fine and Mr browning is very nice....not in the safest part of town...a oid at night
EARL HJohn met me early to pick up my trailer
DONALD EKeep doing what you're doing. I have used U-Haul many times and have never been disappointed. John Hunt was an outgoing personable representative for your business.
JOSEPH CQuick
John HThe man was pretty nice but wante to charge me extra for being an hour late after I called him. So make sure you give yourself the necessary time to get to the drop off location.
CRISTIAN CThe representative was cordial, courteous and professional. The location was perfect for my needs and the equipment was well maintained and operated properly.
DARREN EThe service I received from the pick up location was excellent, the rep was very efficient and kind. My drop off service was excellent as well and very quick. I would definitely recommend Uhaul again.
ANTOINETTE WI was disappointed because i made reservation on one side of town(very nice),and had to pick up vehicle on the opposite side of town ,approx.18miles away(wasn't as nice)....would like for vehicle pick-up to be at reservation location or at least be informed(otherwise) prior to making reservation.
ROBERT JNothing. The person John was his name I think went over and beyond what was required or what I expected. His customer service skills need to be thought to other reps. He helped me a lot and I will gladly recommend him to anyone needing a u-haul. I thank you for employing people like him!
SHERRY DMake sure the customer gets their $50 deposit back I did not get mine back back that is poor customer service and unfair I am very disappointed and will use a different moving service next time due to being ripped off
JUDY SJohn was a wonderful help and it was nice dealing with someone that knows what he is doing. thank you very much. We won't go anywhere else for our rental needs. Sincerely, Wes and Carol Thomas
CAROL LJohn's support goes beyond what's needed during the stressful time of moving. Advised me of movinghelp.com (which I used) and offered to open early to rent truck so movers could start at 7:00 am
WANDA Gnothing
JOHN Hnot one thing will not be using your company ever again
RITA KNothing
OLA WOverall the experience was great. There was no trailer avaliable in Monroe, LA and when I called the 800 # they transferred to several different areas. Then a lady in Mobile, AL. really help me a lot to reserve a trailer in Jacksonville, FL and the man in Jacksonville, FL was a great help also.
JOSEPH FThe man over charged our credit card and still has not called back even though he assured us twice that he would. The truck was maintained but smelled bad. I have been too busy moving to even handle this but it was pretty shady. I like U haul. This guy is just an independant and he ripped us off. The reciept he printed me said 276 and change. My card was charged 311 and change. mmm hmm
CELESTE LThe attendant John was very helpful. Many thanks to John!
CHANDRA Mnothing. the service and the personel were excellent.
DEBORAH DI originally was to pick up a car transport from the Edgewood location. I called the day before and was told they had one available. When I arrived at 7:15 a.m. the next morning, there was not a transport available. After spending some time on the phone and computer, they sent me to another location. I was 2 hours late leaving on my trip.
THEODORE Junprofessional and very unorganized. was not helpful at all
Philip DClean the shop with soap and water
JACKY LKeep doing what you are doing.
RONA Mthe equipment had obviously been sitting outside for a while and was covered with leaves and debris. otherwise, the rental experience was great.