Customer Reviews for Broadway Auto Care and Diagnostic
(U-Haul Neighborhood Dealer)

543 reviews

4220 Broadway Blvd   Garland, TX 75043

(972) 278-2967

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:30 pm

Services at this Location:

Contact Us

(972) 278-2967

4220 Broadway Blvd
Garland, TX 75043

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joel Moss 
Rating:
5.0

Customer did not leave a comment.

Desiree Phillips 
Rating:
5.0

Mr. Ken was Amazing and made the entire process from start to finish seamless. He was nice and kind and the uhaul was great as well!! I would definitely recommend this location!!! Thank you Mr. Ken!!

Jasmine Jackson 
Rating:
5.0

Customer did not leave a comment.

Dorine Willis 
Rating:
5.0

Customer did not leave a comment.

JOHN ELLIS 
Rating:
2.0

Well there was only one person working at the facility and I arrived early for my pick up but the individual working kept saying to me. “I’ll be right with you” several times and kept helping other people and didn’t get to me until past my reservation time. Then when I got the truck, it had no gas. So not only did I get my reservation late for pick up losing time with my movers but had to make a stop to fuel the truck up before I even got to start the move. Also I used the moving company through the U-Haul site and they broke stuff and damaged my walls, tile, and broke a whole door knob off. The manager or as we said he was gonna send out and repair guy or crew and now isn’t answering any of my calls. Poor service and now I have to pay for their mistakes.

Ramon Limon 
Rating:
5.0

Customer did not leave a comment.

Kamice Denwitty 
Rating:
5.0

The gentleman that helped me with my rental was top notch! He was friendly, efficient, and thorough. I felt like a valued customer.

Jennifer Inabinet 
Rating:
5.0

Great customer service

james redding 
Rating:
5.0

Excellent service. Very kind. Will definitely use again.

Khaled Elmoghrabi 
Rating:
5.0

Excelent

OSVALDO FERNADEZ 
Rating:
5.0

Customer did not leave a comment.

OCTAVIA SHELTON 
Rating:
4.0

Customer did not leave a comment.

MARSHA ANN HOLMES 
Rating:
5.0

Customer did not leave a comment.

Ashley Knox 
Rating:
5.0

Customer did not leave a comment.

Derek Little 
Rating:
5.0

Customer did not leave a comment.

jose ROJAS-ESCARTIN 
Rating:
3.0

Customer did not leave a comment.

Jason Watson 
Rating:
4.0

Nothing all was excellent

EDDIE Mason 
Rating:
5.0

Absolutely my single best U haul experience ever! I wouldn't change a thing and I would clone the gentleman single- handedly running the show and put him at every single other U haul location.... fantastic !

Ken Row 
Rating:
4.0

Customer did not leave a comment.

glenda hunter 
Rating:
5.0

Customer did not leave a comment.

Xavier Hamilton 
Rating:
5.0

Customer did not leave a comment.

kimberly salgado 
Rating:
4.0

I did not receive an email with a contract and you sent text messages and you need to explain to the customers that pictures and stuff need to be taken of the vehicle because I didn't know that until afterwards

helen freeman 
Rating:
5.0

Excellent customer service and friendly staff.

ALVARO LOPEZ 
Rating:
5.0

Perfect location & the service was awesome

lisa hooks 
Rating:
5.0

Great customer Service. Easy pick up easy drop off.

lisa ward 
Rating:
5.0

Employee was very friendly and informative. HE gave me information that I did not get from my lst Uhaul rental two weeks ago in Rowlett. I will be back this weekend.

Mark Greiner 
Rating:
5.0

Thank you Brother Ken for your expertise it was a pleasure and delight doing business with him

Dante Williams 
Rating:
5.0

All went well this time nothing to add or take away to my knowledge.

evelyn Mason 
Rating:
5.0

Not much, really. Staff was extremely helpful and very friendly.

W H Harris 
Rating:
5.0

Customer did not leave a comment.

Margaret Carathers 
Rating:
5.0

Excellent customer service. Treated super friendly and with the greatest respect. Will do my business here from now on.

Mark Santoyo 
Rating:
3.0

Attendant seemed indifferent to answering questions - even disappeared at one point. No instructions offered on how to operate back door or ramp. Decals on truck didn’t cover replacing ramp to original location (has to be SLAMMED into position), which prevented back door from closing/locking. Had to contact U-haul before I could get on the road, and I had a deadline.

RHONDA WILLIAMS 
Rating:
3.0

Customer did not leave a comment.

cheryl george 
Rating:
5.0

The person who entered my reservation, got the car and prepared everything needed for me was polite, effective and helpful! Outstanding experience. This location is specially better than other U-Haul places.

ALICIA SCOTT 
Rating:
5.0

Customer did not leave a comment.

Melanie Roberts 
Rating:
5.0

Customer did not leave a comment.

Stephen Kleine 
Rating:
5.0

Excellent service. Always great service.

Thomas Chester 
Rating:
3.0

Truck needs a balance, steering wheel was leaning too much to the left. I paid for a furniture dolly and was not one on the truck.

aquileo hurtado 
Rating:
4.0

Customer did not leave a comment.

Wade Ross 
Rating:
5.0

Customer did not leave a comment.

John Allan 
Rating:
5.0

Customer did not leave a comment.

Zhonti Gonzales 
Rating:
5.0

Customer did not leave a comment.

Haddas Mixon 
Rating:
3.0

Better customer service and give correct information.

Tracie McCoo 
Rating:
5.0

Excellent customer service!

Paula D Hughes 
Rating:
5.0

friendly customer service

JOSE RAMIREZ 
Rating:
5.0

Everything was awesome.

Shervona Sibley 
Rating:
5.0

Customer did not leave a comment.

David Murphy 
Rating:
5.0

I couldn't have asked for a better experience. 5 stars!

JOSEPH CHILES 
Rating:
4.0

Customer did not leave a comment.

George Busby 
Rating:
5.0

Perfect experience!

Eric Gameros 
Rating:
5.0

Just keep doing what you are doing.

jbk atm dallas fortworth 
Rating:
5.0

Excellent customer service!

ISHAC ADEM 
Rating:
4.0

Check in and check out was extremely fast and efficient. Parking and overall space could be better. I would rent from this location again.

Samuel Johny 
Rating:
5.0

Customer did not leave a comment.

Randall Ybarbo 
Rating:
5.0

Keep doing what you do

Thomas Jeffery 
Rating:
5.0

Customer did not leave a comment.

THOMAS GRAY 
Rating:
5.0

Customer did not leave a comment.

Cassandra William 
Rating:
5.0

No need for improvement. The gentleman I dealt with was very friendly and knowledgeable

Anthony Echard 
Rating:
5.0

Customer did not leave a comment.

BRENDA VELAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

Erik Williams 
Rating:
5.0

Customer did not leave a comment.

ANGELA THOMAS 
Rating:
5.0

The people who work at this location are the friendliest and nicest of any uhaul location I’ve ever rented from.

Jason Skoog 
Rating:
4.0

Customer did not leave a comment.

peter kiruthi 
Rating:
5.0

Customer did not leave a comment.

Janice Muhammad 
Rating:
5.0

The owner was very nice, helpful, and straight forward. No Games or over charges like the other locations.

Joe Chapa 
Rating:
5.0

Customer did not leave a comment.

KELLY FREEMAN 
Rating:
5.0

Best Uhaul place I have been to. Super friendly and helpful person working here. Will only go to Uhaul at this location for any trailer / car dolly rentals.

Corie White 
Rating:
5.0

I loved how well I was treated and that everything was explained before I even left the place. I definitely will rent from here again

America Martinez 
Rating:
5.0

Customer did not leave a comment.

vinu sreepurathu 
Rating:
5.0

Customer did not leave a comment.

Jan Dawson 
Rating:
5.0

Mr. Kenneth was very nice

YOLANDA ROGERS 
Rating:
5.0

Customer did not leave a comment.

Teiera Henry 
Rating:
5.0

Customer did not leave a comment.

RICARDO GRANADOS 
Rating:
5.0

Customer did not leave a comment.

Brittany Jennings 
Rating:
4.0

Customer did not leave a comment.

Denitra Cheathem 
Rating:
5.0

Nothing

Tanora Caraway 
Rating:
5.0

Customer did not leave a comment.

Angela Varnell 
Rating:
4.0

Fix the leaks in the roof.

Dianna Greer 
Rating:
5.0

Customer did not leave a comment.

Suhail Sheikha 
Rating:
5.0

The Gentleman that helped me was very Professional & Courteous, he advised me of Insurance and Wales around the vehicle looking for flaws. I returned and he was the Same Professional as I left.

Dwaine Hall 
Rating:
5.0

Keep the good work

Amaka Ifedioranma 
Rating:
5.0

Customer did not leave a comment.

Brittnei Woodard 
Rating:
5.0

Customer did not leave a comment.

Mark Maret 
Rating:
5.0

Customer did not leave a comment.

Steve Jones 
Rating:
5.0

Customer did not leave a comment.

James Reynolds 
Rating:
5.0

Customer did not leave a comment.

Cynthia Ward 
Rating:
5.0

Customer did not leave a comment.

James Shives 
Rating:
4.0

Very friendly customer service willingness to provide information

Rachel Loftin 
Rating:
5.0

Customer did not leave a comment.

crystal salas 
Rating:
5.0

The owner of this business is court very courteous, nice, and very professional.

JOHNNY HOOD 
Rating:
5.0

Customer did not leave a comment.

JOHNNY HOOD 
Rating:
4.0

This location did not sale rope for movers

Ashley Crockett 
Rating:
5.0

Not a thing…. This location is very good and the staff members there are the best….. Thanks so very much…

Ostella Hunter 
Rating:
5.0

The owner was so friendly and had everything ready when we arrived. Drop off was also very easy. Highly recommend

Natalie Voss 
Rating:
4.0

Friendly

Almir Demorais 
Rating:
5.0

Manager was nice and friendly. Definitely will use again in the future.

Sacorria Finch 
Rating:
5.0

Customer did not leave a comment.

Joy Kirumbi 
Rating:
4.0

Customer did not leave a comment.

Lisa Cause 
Rating:
5.0

The attendant was so professional and helpful!

Corbin Lawson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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