Customer Reviews for Bristol Motors LLC
(U-Haul Neighborhood Dealer)

1,130 reviews

2701 County Hwy V   Sun Prairie, WI 53590

(608) 837-6733

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(608) 837-6733

2701 County Hwy V
Sun Prairie, WI 53590

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gertrude Byrd 
Rating:
1.0

Customer did not leave a comment.

Patricia Tucker 
Rating:
5.0

Customer did not leave a comment.

IAN HARVIE 
Rating:
1.0

Customer did not leave a comment.

Tim Fiocchi 
Rating:
5.0

Customer did not leave a comment.

Alexis LANGFELDT 
Rating:
2.0

The place is a dirty unprofessional place with a vicious dog that run the premises. My wife thought she was going to get bit. It was just a very uncomfortable experience for my wife and I both at this place. And now for the condition of the truck it’s self. It was clean both front and back but the truck needs major front end work done. Frankly I was scared while driving it. And I’m used to driving crappy vehicles that need work so for me to be scared to drive something speaks volumes. So my advice would be get some place different to represent your company.

Michael Johnson 
Rating:
5.0

Trailer was muddy and tire had slow leak. Overall though, location is open until 8 p.m. which was helpful.

Paul F Trilling 
Rating:
3.0

Customer did not leave a comment.

Blair Piotrowski 
Rating:
4.0

The only issue I had wasn't the fault of Bristol Motors. When doing the online check in, things like a photo of your drivers license and emergency contact were optional. But for Bristol Motors to finish the contract out I had to do those anyways. If I had known they were not actually optional I would have just went ahead and filled out those bits and provided scans of my DL, instead of trying to take a pic of it with my phone and upload the pic in their office. Again, not an issue with Bristol Motors, but with how U-Haul has their online check-in set up. Bristol Motors was very friendly and had the motorcycle trailer I rented set up to be easily picked up. They helped my hitch up the trailer and when I returned the trailer they helped me un-hitch the trailer. Very nice people and other than things out of their control a great experience.

james weihert 
Rating:
5.0

Customer did not leave a comment.

Robert Paske 
Rating:
3.0

Customer did not leave a comment.

John Bloemer 
Rating:
5.0

Customer did not leave a comment.

Anthony Davis 
Rating:
3.0

Customer did not leave a comment.

Nikki Eide 
Rating:
3.0

Friendly service.

Connie Meyer 
Rating:
5.0

Excellent service and great location. We’ve rented from this location before & will do so again when needed.

Dwight Johnson 
Rating:
5.0

Keep it about people. Sure a pias or city mind would balk. Rather here than drive to the dangers of unprotected Madison.

Peter Nuttleman 
Rating:
1.0

The Establishment was a complete dump I had to step over garbage to get to the so-called office there was garbage on the ground there was washers in the lot with junk on top of them the place was a pig hole and the car dolly could have used some maintenance on the ratchet straps it did not crank well or easily I understand it's out in the climate but it should be sprayed with graphite or something to make it easy to crank and unlock

James Bose 
Rating:
1.0

I asked for a truck with my mileage to save money and I was deliberately given a truck at a location that costs more money. When contacted I was basically told If I did I not like it to not rent from UHaul.

Kimberly Fisher 
Rating:
1.0

They have no parking to return the vehicle and the location is just about as close to a junk yard as you can get. They say they are a car dealership but the place is literally random car parts all over the yard and inside.

TIMOTHY HORTON 
Rating:
5.0

Customer did not leave a comment.

Robert Paske 
Rating:
4.0

Customer did not leave a comment.

Alexander Scheer 
Rating:
2.0

Tire light was on and flashing. It was clear someone smoked in the truck. When I went to pick the truck up there was so many men sitting and chatting and i felt very uncomfortable.

Duygu Ocari 
Rating:
3.0

The inside of the truck the floor is all covered in mud there was garbage underneath the seats the back of the truck was not swept out and they look like there was something spilled on the floor like ice cream or something that was dried on it so I took it upon myself to deep clean the hole inside of the cab and to sweep out and mop the back of the truck I returned it Sunday at 5:30ish and I'm wondering where my deposit is thank you

david kennedy 
Rating:
3.0

Pick up experience was smooth and went fast. It helped that I completed the online check in.

Jameson Rusch 
Rating:
5.0

Customer did not leave a comment.

Wonda Salzman 
Rating:
5.0

Friendly service!! Thanks again!

Stephanie Voge 
Rating:
5.0

Great experience! Easy pickup and easy drop off. Courteous and professional people. Made the rental experience a breeze, will rent a trailer from these folks again! Thank you :-)

D Sticha 
Rating:
5.0

Customer did not leave a comment.

chase york 
Rating:
4.0

Customer did not leave a comment.

Joel Poppe 
Rating:
5.0

Customer did not leave a comment.

Margaret Varty 
Rating:
3.0

Customer did not leave a comment.

Chris Klosterman 
Rating:
2.0

Customer did not leave a comment.

katie larkins 
Rating:
3.0

Charge the next customer for only the number of days they rent the vehicle. I rented the truck for one(1) day, Monday, October 30, 2023. I picked it up Monday morning. I dropped it off at the same location that night, Monday, October 30, 2023 with more gas in it than when I picked it up that morning. The rental location was 10 miles out of the city, in the middle of nowhere. Get a rental location in the city of Sun Prairie, WI. I would not have complained about this if your company had not charged me for two(2) days of rental when I in fact had your truck for less than one day. 16 hours, at the most.

jon pfeiffer 
Rating:
3.0

Bristol Motors was very dirty and uninviting. Once we found the right person to check our truck in, it did go OK. I would not recommend this place.

Glenn Ball 
Rating:
5.0

Nothing, it was great, I'm happy he had a truck 🚚 for me..

Thomas Kubat 
Rating:
4.0

Had low air in front tire, but it was minor inconvenience. Pick up and return as well handled quick efficient. we recommend to anyone at this location.

Scott Flath 
Rating:
5.0

The young man and his father were extremely helpful and kind. I had trouble trying to get my phone to take the dl picture and they stepped up and got it done. The rental fee was very reasonable.

Marcia Kadinger 
Rating:
3.0

Staff is always friendly and accommodating. Office could be a bit cleaner but it’s not a big deal as you aren’t there long. I have rented many times from Them and will continue to do so.

Pamela Jeidy 
Rating:
5.0

He was very friendly, helpful and straightforward in providing a rental for me. I have no hesitation in recommending him and will use his service in the future.

Wonda Salzman 
Rating:
5.0

Great customer service. Easy & fast pick up and drop off.

Becky Sanoy 
Rating:
5.0

Customer did not leave a comment.

Jim Northrup 
Rating:
5.0

Customer did not leave a comment.

Robert Paske 
Rating:
5.0

Customer did not leave a comment.

John Hayes 
Rating:
5.0

Customer did not leave a comment.

avalin raye 
Rating:
5.0

Liked electronic reservation and receipt. Had narrow parking lot at busy intersection (at 5:00 pm). Tough to back trailer in when dropping off. Nice guys at the shop.

Mark Dickinson 
Rating:
4.0

Customer did not leave a comment.

Mark Cook 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Schulz 
Rating:
1.0

They did not reimburse for gas. The tank was 3/4 of the way full when we dropped it off. The tank was below a quarter of a tank when we picked it up.

Betty Hartmann 
Rating:
4.0

They were very helpful and accommodating with my needs. They had what I needed and helped me with the process. I would rent from them again.

tracey mccloure 
Rating:
5.0

Great job!

John Masino 
Rating:
5.0

Customer did not leave a comment.

Seamus Pillsbury 
Rating:
5.0

Customer did not leave a comment.

Mike Caravello 
Rating:
5.0

Very people !!

Wonda Salzman 
Rating:
5.0

Thanks

Dan Finley 
Rating:
5.0

The gentleman, I believe he was the owner, was the only kind person in the whole process of the rental. You guys should have him train your employees about customer service.

DUYGU OCARI 
Rating:
5.0

Customer did not leave a comment.

Tina Young 
Rating:
5.0

We’re VERY accommodating and a pleasure to work with!!

Marilyn Wozney 
Rating:
3.0

Don't over book reservations.

Michael Boehning 
Rating:
5.0

Customer did not leave a comment.

Yulia Semeniuk 
Rating:
4.0

the truck drove very rough yes, it's a truck but the shocks or something was terrible and back still had things from last renter.

SHAWN GOETSCH 
Rating:
5.0

Customer did not leave a comment.

Jinmei Liu 
Rating:
3.0

Customer did not leave a comment.

James Ray 
Rating:
5.0

Customer did not leave a comment.

TuVayra Terwilliger 
Rating:
5.0

Customer did not leave a comment.

Jonathan Gunderson 
Rating:
1.0

Tires where not really satisfactory, I ordered a uhaul motorcycle hauler and got it home and had to air the tires up after loading my motorcycle up. I found the tread to be not very good. The unit worked but I do have a mechanic s background. The shop its self is a complete mess and disarray . I will not use them again. I don't care if there close to my hometown. I had set this up months prior and was basically in a time crunch bye then so I really had no choice at the time or I would of went somewhere else. Lonnie A Ebneter

Lonnie Ebneter 
Rating:
4.0

Customer did not leave a comment.

mike fose 
Rating:
2.0

the whole location was a total mess

Maureen Riebe 
Rating:
1.0

Charged me way more then quoted, I returned clean and at the same amount of gas and I don’t know why I was charged double what I was supposed to be

Courtney Teitge 
Rating:
5.0

Customer did not leave a comment.

Phyllis Foulkes 
Rating:
5.0

Customer did not leave a comment.

Keith Kail 
Rating:
3.0

took super long complete the rental.

Darshankumar Pathak 
Rating:
5.0

Very helpful at the desk during check-out

michael strahler 
Rating:
5.0

Customer did not leave a comment.

Tammy Williams 
Rating:
5.0

Great people. Hard workers!

NICK SHARROW 
Rating:
5.0

Could not have been more accommodating and helpful

Jason Williams 
Rating:
3.0

Customer did not leave a comment.

Sandra Walters 
Rating:
4.0

Customer did not leave a comment.

Crystal Lundberg 
Rating:
5.0

Nothing that I can think of

Scott McIlquham 
Rating:
5.0

My family has used them many times just over the last few years & always been satisfied. We have recommended this location (family) to others in our area. I think because they are family they work well together & it shows to customers. Also, they help me with the link “needs” when I can’t seem to get them to work.

Kimberly Franz 
Rating:
3.0

Customer did not leave a comment.

Melissa Frassetto 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Herbst 
Rating:
5.0

Nothing. Everyone at the rental site was great. Our second time using this location and we will use. It again and recommend them to anyone we know needing a truck rental for whatever reason.

Michael DeGroot 
Rating:
5.0

Guys did a great job, really fast service!!

Thomas Stehr 
Rating:
3.0

People were very friendly and helpful but area was messy.

David Waddell 
Rating:
2.0

Customer did not leave a comment.

Kurt Smith 
Rating:
5.0

Customer did not leave a comment.

Cherri Webb 
Rating:
3.0

Went a little further to get a truck on short notice during busy season. Kind of a salvage yard.. I was worried when I arrived. But very nice rep. Van was gassed up and ready. Quick in and out. Really appreciated their help.

Carolyn Koepp 
Rating:
5.0

N/A

Chris Livingston 
Rating:
1.0

The equipment had trash in it. The truck came with 1/8 of a tank of gas. The truck was so loud it literally hurt your ears. The check engine light was on. The headlights on bright did not work at all. The headlights on low had one light working. They charged a service fee for using a credit card.

JOHN HAMNER 
Rating:
3.0

Customer did not leave a comment.

Mark Osterhaus 
Rating:
3.0

Very messy place of business but were friendly and accomodating. More concerned about condition of aged U-Haul trailer. Close inspection of wheel rim rust and paint blistering made me wonder if equipment was actually safe to use. U-Haul should have this trailer refurbished or retired as decals are discolored and peeling off.

Russell Schave 
Rating:
5.0

Customer did not leave a comment.

Derek Butler 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MORGAN 
Rating:
4.0

Customer did not leave a comment.

JULIO FIRMO 
Rating:
2.0

Customer did not leave a comment.

Deanna Austin 
Rating:
5.0

Nothing. Jerry was great.

Lisa Theo 
Rating:
3.0

Customer did not leave a comment.

Brock Flowers 
Rating:
2.0

Customer did not leave a comment.

Kurtis Blankenship 
Rating:
5.0

Quick and easy

Sue Lane 
Rating:
5.0

Customer did not leave a comment.

Tara Zuelzke 
No reviews have been submitted for this location.

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