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David B
Customer Reviews for Brantford Motorcycles Etc Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got charged 20$ for bringing the trailer back after they closed even if I brought it back 2 hours BEFORE MY TIME WAS UP!!!!!! Scam company, will find alternatives next time.
Eric DGreat service
Muhammad NI was just 30 mins late they charged full next day. Iam a regular user I know they could have done better.
Muhammad NGreat service A+++
MATTHEW CHad has mishap but U-Haul was quick to correct it. Thank you for the generous service.
Kyle GAlways easy to deal with. I actually ended up getting a flat tire on my trip. Made one call and in less than an hour somebody was there to help me fix it, and I was on my way
Geoff GThe van was dirty the windows need to be cleaned.
Kristen GI arrived late, right at closing time, but they still took the time to help me hook up the trailer… very nice people to deal with, thank you so much for the help.
Jose MNo complaints at all! Great experience!
CARLA MVery clear instructions, easy process. Key drop box visible.
Kevin WFast, friendly service
peter sThe trailer was covered in mud on the outside. It was caked on the front of the fenders as well. And o e of the tires was worn to the wear bars on the inside. Tthe inside had dirt and mud in it when I picked it up. They did sweep it out but the floor had a film of mud. I had to put cardboard over the entire floor as we were moving furniture.
Mike FAbsolutely trouble free transaction. Rob had the rental set up for an easy hookup and go, and made sure I knew exactly what I needed to do when I brought it back.
Robert SСупер!
Artem PPick up / drop off was easy and the van was late model and in excellent condition. Even the rep I spoke to on the phone when I was a bit confused about the process was so kind and easy to talk to. (needed this rental to move personal items after a death in the family so my brain was not particularly sharp that day)
Karen VGreat service at this location!!! Rob was awesome and great to deal with . Very happy
Dennis Pexcellent customer service. highly recommend
jasmine lNothing
Tom JAwesome customer service!
Irene KSweep out the trucks
Cindy CExcellent customer service
sadick sThank you!
Tanya TI was over-charged. Estimated mileage was more than actual mileage and was billed at estimated mileage. Never received an answer when I asked for clarification as to why I was billed more than what was on my receipt. Not to eager to use this service again.
Sandra ADriver window handle fell off while trying to unroll window, kilometre/mileage gauge did not display kilometres but read tires need servicing, and tire pressure indicator light on. Cover cracked on instrument panel. Truck engine turned off while stopped at intersection, while in drive.
Jennifer vThe Staff was very professional, efficient, and courteous.
Duane JVery good customer service. Very nice people
CAROL JExperience was satisfactory. Given that the van that I reserved two months ago was not available on the morning, I was going to pick it up. They did accommodate me by sending me 35 km away to pick up a van and also drop it off there when I was done. Adding at least an extra 70 km to my bill. They did say they will reimburse me $50 because my guaranteed reservation wasn't there. All in all I would rate this experience as two stars.
steven gGreat Service, Thank you!
Andrew SGreat customer experience. Equipment was in great shape and did the job perfectly !
Scott GThe use of the UHaul trailer made our move very cost effective. The staff at this location was amazing. Very friendly and helpful. We will definitely be back.
JOHN OMy reservation was initially for 183 Colborne St W. When I arrived there the vendor told me my reservation number was of no use to him and he had no record of me or my reservation.... I was to go to 'some other location' and get a truck from there. He could not give me an address and he clearly stated that I was not capable of using the address anyway. (?!) I was literally directed, 'over the hill, turn right, then keep looking some where down that road'. Not too professional or competent. The folks at Brantford Motorcycle were great though. Unfortunately the vehicle was full of dried/dusty mud. Not safe to drive with and not good for the furniture we had to move. So far I am 2 and 0 with UHaul. Good by.
C SDrop off after hours so no communication or contact.
Dan CGreat customer service.
Bruce BWe dropped off at the wrong location. The staff was so accommodating and friendly. They took care of all the necessary return paperwork. Easy and quick. Thank you 🙏
lynne rNo issue’s picking up or dropping off.
John BThe roof of the truck had a lot of snow which later blew off on the highway. The back door was very difficult to raise and lower. I was charged more per kilometer than expected as the vehicle was a US vehicle and recorded in miles. The vehicle had about 83000 miles and was not suitable in my opinion for rental. The staff at the actual location were great. It is my second time renting from this company. The first time was a good experience.
Randall BIt was an awesome experience
Dennis PIt was seamless and nothing to improve
Tara CSmooth process and fantastic customer service
OLIVIA KGood service and good price, thanks guys.
Aleksander DReally friendly, very efficient staff...processing time for me to arrive, get the paperwork done , hooked up and on the road.. less than 10 minutes!!! THANKS ROB!!!! :-)
Scott CTrailer was clean however trailer light wiring needs work. I made it work for my trip however I don't get paid to fix the trailer lights.
Easton DVery efficient and helpful. No improvement necessary
LEE MAlthough it says no smoking, the truck obviously had been smoked in. Otherwise the entire process was easy.
Carole LFriendly service and easy pick up and return
Michael BCheck engine light on, vehicle was misfiring and did not run well. Gas cost more money due to the vehicle not running correctly
Justin GNo window washer fluid in the van when picked up.
John CYou should be specific with the prices listed in your website, it only says 19 point something and I even got a quote with a total of 34, I even said I’ll rent it for 2 hrs but ended up returning it not even an hour but I still got charged $50. It’s ridiculous
MariaTana MGreat overall. Easy to book. Easy to return. Friendly. Cheap. Well maintained vehicle
reynaldo kWhen another location could not fulfill my confirmed reservation, this place stepped up and had what I needed on very short notice.
Rick RMy order was switched to three different addresses forcing me to drive further than anticipated and subsequently paying for more mileage than intended. The online check in was not working for me and I had to call customer service twice to figure out what was wrong. When getting into the truck there was coffee stains all over and an empty coffee cup on the ground beside the drivers seat. I will not be using your services again after this bad experience.
Sarah PReinstate one way rentalbfor 26 foot trucks.
Keith SGreat guys to deal with.
Gary M