Customer Reviews for Brad McNamee
(U-Haul Neighborhood Dealer)

153 reviews

9 Lanark Rd   Perth, ON K7H2R9

(613) 482-9378

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(613) 482-9378

9 Lanark Rd
Perth, ON K7H2R9

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–3:30 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Sean L. 
Rating:
1.0

FRAUD a new contract was made in the name MARK ISAACS with my contract number my email and phone number! And the refund check sent to him not me! Very disappointing service by uhaul! Told that no one can change the name on a contract yet it happened and now I'm to twiddle my thumbs and wait

Mark I. 
Rating:
5.0

Helpful and friendly

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
1.0

Avoid double charging

Jacob V. 
Rating:
5.0

Good people. Good equipment. Well organized

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

Firdosi M. 
Rating:
4.0

À lot of confusions. I ask to have the van at Ottawa but I received call told me it change to Perth. Leaving Valdor to Perth but stuck in the traffic on the 417! The location at Perth close at 15h30. I dont't ask this question but people was kind with us by placing keys inside the van. The van very nice and confortable. I call to keep the van another day but the location in Valdor haven't been informed. Anyway I am grateful to have this van to move my fourniture from Ottawa to Valdor. In will reserve another van by next July to move sole fourniture from Valdor to Montreal. Sylvain Faucher (819)355-4017

Sylvain F. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
5.0

Jeff is great and I've rented from him many times. The 5'x9' open construction trailer is perfect but apparently not available at this location anymore. The alternative 4'x8' enclosed trailer had a new style hitch lock which is terrible. Unloaded it bangs like mad

Chris H. 
Rating:
5.0

The agent at the location was personable and knowledgeable. He made the transaction effortless. The equipment was clean and dependable. Thank you.

Marika V. 
Rating:
1.0

Didn't know where to park. No signs

Gabrielle B. 
Rating:
4.0

Weekend hours could be better suited to meet the customers needs .

Gail L. 
Rating:
4.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Excellent customer service!'

Neil J. 
Rating:
5.0

Customer did not leave a comment.

Tracey L. 
Rating:
3.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
1.0

I had an issue with my 15' truck reservation. When I arrived to pickup my truck, there was only 10' available. I had to have my pregnant wife driving our van to the moving place because with only the 10' truck we wouldn't have enough room for everything we had to move. Calling U-haul for refund.

Jonas Z. 
Rating:
5.0

Location is great. Our only problem was that the online check-in system didn't work. We have since learned that this has happened to other people we know. Since it was a Sunday, tried to phone main UHAUL number after being put on hold twice they hung up on us. We left an email and voicemail for the drop-off location and left the trailer. I guess they got it okay because the final invoice was correct.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
4.0

The booking location was not the same as the equipment location. Having this indicated on the website when booking would have been useful.

Cimeron M. 
Rating:
4.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Good return locat

JOHN G. 
Rating:
1.0

Change the website to show thr 9 Lanark location is only a drop off.. I rented from 9 Lanark but had to go to thr highway 7 location to actually get the truck

DeborahG M. 
Rating:
5.0

Customer did not leave a comment.

Nicki G. 
Rating:
4.0

Had to back up through a 3 foot snowdrift to hook up to the trailer took longer to get hooked up and leave

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
4.0

Customer did not leave a comment.

michel H. 
Rating:
5.0

Customer did not leave a comment.

Bonnie-jean F. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
4.0

Outstanding Service, friendly, helpful suggestions, all good.

LAIRDA C. 
Rating:
5.0

Customer did not leave a comment.

Gerard F. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
2.0

If this is not a drop off location why is it listed? I had chosen this location because of its proximity to my home. I planned on biking home once I had dropped the truck off. When I arrived here I was told I could not leave the truck here and had to leave it at the other location on Hwy 7 (a major hwy). When I went to drop it at this location I could not complete the online drop-off form because I was not at the correct location. I left the keys in the drop box and proceeded to bike along this major road to get home. NOT IMPRESSED!

Paul M. 
Rating:
1.0

I applied on line to rent a truck from the highway 7 Perth location for July 5th /21. I received an email saying I would have to travel to a much farther location because there was no guarantee one would be available. I emailed back I only wanted that location then received an email that another location in Perth (9 Lanark rd) guaranteed me the truck. It gave me the address and phone number for pickup. I drove there for the proper day and time ( actually getting there early) and spent quite a bit of time looking for it. I went to other businesses asking where it was, then noticed a small uhaul rental sign. Noticed NO rental trucks, found a sign re. number to call. Called, got a machine. I called the other location to inquire what was going on. Was told to come there and that location doesn't really exist…. Of course I was super annoyed. I lost 1/2 hr in time dealing with this. WHY would I have received an email telling me the truck was where it wasn't and to go to a location that didn't receive people.?? Once I did get the truck, all was great. The service man was great and I vented to him ( but did not blame him) I mentioned the issue and suggested things needed to be updated on their web site. I just don't understand in this age of social media how an issue like this gets overlooked.. and I'm sure this has happened to other people. Please fix this issue

Eva E. 
Rating:
5.0

Could not ask for anything better. Staff was wonderful

sheila G. 
Rating:
5.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

roy W. 
Rating:
1.0

Location was not available to drop off at, u uhaul should not have it listed, they directed me to another location to return.

PHILLIP P. 
Rating:
5.0

Customer did not leave a comment.

Annmarie H. 
Rating:
2.0

I would recommend this place on the basis of all my interactions over the past couple years as a whole. I believe this was a genuine mistake from an employee not a issue of negligence.

Glen H. 
Rating:
3.0

Customer did not leave a comment.

Raymond D. 
Rating:
1.0

We booked UHaul for Ottawa. Sent over 100Km's away to Perth to pick up equipment. Wasn't at first location. Sent to 2nd location in Perth, then had to drive back to Ottawa to use it. Problem is not with the Equipment locations. You have a serious problem at head office. Scheduling equipment locations and CS call backs were stunningly rude, condescending and patronizing. As was my Complaints F/up call. Didn't want to listen to one word and just argued that you were right and I was wrong. Fundamentally flawed business model and rude staff is not a business I need to deal with ever again.. Please learn from this and change.

William R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Theodore R. 
Rating:
3.0

Seemed good but it was closed.

Peter N. 
Rating:
5.0

Absolutely nothing, great service!

Winnifred B. 
Rating:
4.0

Not much. Staff was nice and helpful

PAUL S. 
Rating:
1.0

1) Although the uhaul.com shows a certain location, this location direct all customers to pick up the trucks from another location. It caused me more mileage to pay and affect my time schedule. 2) The phone number associated with the location does not pick up calls (I tried more than 20 times over a course of 90 min) and has the voice mail box full. I asked the representative about that and he said he does not pick up phone calls because he is busy.

Ahmed G. 
Rating:
5.0

Customer did not leave a comment.

neil J. 
Rating:
4.0

Open daily a little longer

VEEJAY D. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
2.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

They came through in a tight spot and offered service beyond my expectations. I have only good to say about this U Haul location.

Stephen K. 
Rating:
1.0

The Lanark Rd location indicated that it was closed and to proceed out of town to a separate location for drop[ off. You charged me for 2 days as well when I clearly spoke to the issue of only requiring that dirty trailer for 1 day.

John S. 
Rating:
5.0

Customer did not leave a comment.

Nicki G. 
Rating:
5.0

Customer did not leave a comment.

Cole W. 
Rating:
4.0

After hours drop off

Robert F. 
Rating:
5.0

Thank you for making the process so easy, smooth and efficient! Very kind and positive on the phone too!

jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Leo F. 
Rating:
1.0

YOU HAVE CHARGED ME TWICE FOR ONE RENTAL I CALLED REGARDING A REFUND AND HAVE NOT HEARD BACK 519 574-2317 ALSO THE 2nd CHARGE IS HIGHER THEN THE FIRST CHARGE AN THIS IS NOT THE AMOUNT I AGREED TO PAY FOR THE RENTAL

George D. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

My contract stated to go to 9 Lanark but when I got there I was instructed to go to the Hwy 7 location. The contract should of stated to go to the correct location but I wanted to speak to the ppl at McNamee Kilpatrick which is located at 9 Larnark Rd. so everything worked out.

Randolph T. 
Rating:
5.0

Customer did not leave a comment.

Dirk N. 
Rating:
5.0

Customer did not leave a comment.

Dale T. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
4.0

Brad was very helpful to accommodate our needs.

Todd S. 
Rating:
5.0

Jerrett is an asset to U-Haul. He is knowledgeable, friendly, and ensured everything was to our satisfaction.

Daryl B. 
Rating:
3.0

Better signage and instructions on how to return a uhaul at this location after hours. Also, there is no lock for the back so we were worried about leaving it unattended overnight. However, we assumed that there must be cameras monitoring the parking lot and trusted that they would capture anything unusual.

liz C. 
Rating:
4.0

It was unclear as to where I should park the truck. I had to guess the appropriate place as there was no other vehicles in the lot.

John H. 
Rating:
3.0

I wasn't sure where to leave the trailer really, there didn't seem to be a designated area.

Yvon L. 
Rating:
5.0

10/10. Best service ever!

Tyren B. 
Rating:
5.0

Customer did not leave a comment.

Kristine S. 
Rating:
5.0

Customer did not leave a comment.

NEIL J. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Although I was giving 9 Lanark as my drop off location. The real Uhaul drop had to be made a mile away.. No worries just letting you know.

Randy L. 
Rating:
5.0

Brad was able to help me with the rental of a truck and car dolly, under difficult situations. A full two day snow storm made the truck unavalabile on top of a scheduled town power outage He worked hard to remedy the situation allowing for me to get underway the following day. He went beyond normal service to make sure I was taken car of. Well done Brad. Signed Sandy

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Superior customer service... thanks again.

Mike W. 
Rating:
5.0

everything good

Terry R. 
Rating:
4.0

I phoned the location the morning after my move to inquire if everything was okay with the drop off, since I did not/could not complete it properly. The person I spoke to said she didn't deal with the truck rentals but would forward my number to the person who did and he would call if there were any issues. Since I did not receive a call I am assuming everything is fine.

paul M. 
Rating:
5.0

very friendly, very helpful

Brenda H. 
Rating:
5.0

At the Perth location is damn near perfect. Could use a few more supplies. The lad Jarod is the nicest dealer i have come acrossed in a very long time. I recommend anyone who wants excellent service its worth the drive.

JAMIE E. 
Rating:
5.0

Fixing the online system so when someone reserves equipment it is readily available for the day they reserve

Chad P. 
Rating:
4.0

Customer did not leave a comment.

Pete D. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
4.0

put some gravel in parking lot so I don't have to wade through water to get to truck.

Austin H. 
Rating:
4.0

Pick-up was moved to their alternate location, but I was not notified. I had to call and wait for a call back to find out where to pick the truck up.

Margaret N. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Jarret was very accommodating and looked after all our needs....we will be doing business again!

GEOFF M. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
No reviews have been submitted for this location.

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