Customer Reviews for Bonanza Carwash LLC
(U-Haul Neighborhood Dealer)

201 reviews

3 Hillcrest St   Cherokee, IA 51012

(712) 225-6398

Office Hours

  • Monday - Friday:
    8:30 am - 11:30 am / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(712) 225-6398

3 Hillcrest St
Cherokee, IA 51012

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 11:30 am / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Cole Drenth 
Rating:
5.0

Dan is the best, always friendly and very helpful, Cherokee is the best place for your U-Haul needs. Thanks again Dan.

ed alcorn 
Rating:
3.0

We booked this rental out of Sheldon Iowa a month in advance expecting they had plenty of time to get one for us at this location. We ended having to drive an hour away to pick it up. Very disappointed.

Galen Haack 
Rating:
5.0

Everything was excellent

David White 
Rating:
5.0

Customer did not leave a comment.

Bill Lizakowski 
Rating:
5.0

When I signed up online for a truck, the size I needed was not listed as being available in my hometown so I decided to drive an hour to get one. The manager of my hometown U-Haul facility called, however, and had what I needed. He was kind, helpful, and had the truck ready when I arrived. The equipment was in great shape and the truck ran perfectly.

Jan Tjeerdsma 
Rating:
5.0

Always easy and great to Uhaul here

Nathanial Story 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wolfgang 
Rating:
5.0

Customer did not leave a comment.

todd rahn 
Rating:
3.0

Customer did not leave a comment.

Jason Stille 
Rating:
5.0

Nothing it was real good in gas and a rough ride.But a lot of room

Larry Eberly 
Rating:
5.0

Customer did not leave a comment.

Lawrence Wurth 
Rating:
2.0

No one there.. no room for parking or Turing around

Jeramy Hansen 
Rating:
5.0

Customer did not leave a comment.

Marilyn Mahaffey 
Rating:
5.0

I was disappointed that we had to drive to Cherokee to get the truck, when I wanted it to be in Sioux City. This is not a reflection of the Bonaza Carwash crew.

MAry Ward 
Rating:
2.0

What a CROCK of shitting for Rating, Yo should ask how I rate UHAUL ove all... THEIFS is what they are,, I got charged to go Pick up and drop off the truck becuase U-HAUL didnt have the truck at my LOCAtion, Then they short changed the Number of Miles between My Original Pickup and Drop Off Destination, End up charging 10% More... NEVER NEVER NEVER will I ever use U-Haul again... NOT Like you would Ever use u-Haul

James Weier 
Rating:
5.0

Customer did not leave a comment.

Charles Yeager 
Rating:
5.0

Dan was great and helpful! I highly recommend him.

CANDACE HARDIN 
Rating:
5.0

Customer did not leave a comment.

Austin Johnson 
Rating:
3.0

The Uhaul had a faulty lightning wire. The guy claimed it couldn’t be the wire/cord and had to be my car. If I didn’t stay persistent I wouldn’t have been able to move. All he had to do was swap the wire/cord.

Morgan Philliber 
Rating:
4.0

Great price, easy pickup, overall satisfied

Tanner Carlson 
Rating:
5.0

Customer did not leave a comment.

Dustin Garner 
Rating:
5.0

Customer did not leave a comment.

JEFF PHIPPS 
Rating:
4.0

Customer did not leave a comment.

Lanny Parrott 
Rating:
5.0

Customer did not leave a comment.

Roseleen Etse 
Rating:
5.0

Customer did not leave a comment.

Marty Eldredge 
Rating:
5.0

Customer did not leave a comment.

William Wallace 
Rating:
5.0

for me it was a very special service in the Cherokee area the man is very attentive

Boris Leyva 
Rating:
5.0

Customer did not leave a comment.

Shirley Lassek 
Rating:
5.0

Customer did not leave a comment.

Keith Cook 
Rating:
3.0

Luckily owner happened to be there. Paid for moving blankets but none where on truck. He had just enough to meet request. Tried to provide assistance when online software constantly malfunctioned.

Richard Leuschen 
Rating:
5.0

Customer did not leave a comment.

Joan Schleef 
Rating:
5.0

Nothing. Everything was great!

RichardV DueckerII 
Rating:
5.0

Customer did not leave a comment.

Geri Kragel 
Rating:
3.0

Customer did not leave a comment.

Ryan Kolpin 
Rating:
5.0

Customer did not leave a comment.

Alina Calcines 
Rating:
2.0

Tires were bald on both 6x12 trailers. Needed trailer for 1500 mile trip. Tire replaced on one trailer and was able to use.

Larry Parrott 
Rating:
5.0

Customer did not leave a comment.

Angie Lucas 
Rating:
5.0

Very easy delivery

jim Slattery 
Rating:
2.0

Truck was dirty, windshiled covered with bugs and dealer told me that i just would be putting more on it

DennisorLorraine Quillen 
Rating:
4.0

We dropped off after hours so had no contact with them.

BRENDA West 
Rating:
4.0

Customer did not leave a comment.

Matthew Enderlin 
Rating:
5.0

Customer did not leave a comment.

Richard Duecker 
Rating:
5.0

On-line phone check-in is way too long and terribly inconvenient, especially if the customer is in a hurry!

James Poulsen 
Rating:
5.0

Do not charge a "convenience fee" for those who do not use their 'mobile device' to check in their rental. I do not HAVE a mobile device. I have an old flip phone that does not have internet access. It was actually impossible for me to check the truck in when I dropped it off, so for me, that $20.00 'convenience fee' is outright extortion.

John Barnes 
Rating:
5.0

Customer did not leave a comment.

Matthew McDonald 
Rating:
5.0

Customer did not leave a comment.

Jon Schubert 
Rating:
1.0

Not overcharge customers

Samantha Meyer 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HALDER 
Rating:
2.0

Mobile check in was a shit show. Our truck did not have the dolly we requested so we had to lift a whole Restuarant full of tables and booths by hand. Very Inconvenient and took way longer than expected. The man we informed during returning the uhaul did not seem to care that the dolly was not there.

Dan Stark 
Rating:
3.0

I was charged $7 for a dolly that we didn’t even get!!!!!!

Robert Mann 
Rating:
3.0

Customer did not leave a comment.

JAKE VANROEKEL 
Rating:
5.0

Very friendly and quick

Susie Jenkins 
Rating:
5.0

Customer did not leave a comment.

Rose Etse 
Rating:
5.0

Customer did not leave a comment.

DANIELLE GOETTSCH 
Rating:
5.0

Customer did not leave a comment.

KENNETH GROSS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SWAIN 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WILLFONG 
Rating:
5.0

Customer did not leave a comment.

gergg johnson 
Rating:
3.0

Windshield was dirty mostly inside, wipers were junk.

Lawrence Schnider 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCHWARZKOPF 
Rating:
4.0

Customer did not leave a comment.

MICHAEL GREEN 
Rating:
2.0

Customer did not leave a comment.

ARLENE GRANT 
Rating:
5.0

As I had mentioned this guy cleaned up the entire mess that was made by the Tekamah Nebraska pick up site. He was shocked also that the key wasn’t in a locked box and the truck was just chillin with the key in it. We spent over an hour at this site for him to fix everything. Our whole trip was delayed by two days and I was suppose to report to work Monday at 8 am in Colorado. We had to push our limits. I fell ill and my bf is disabled. I had to take time off work from my brand néw job just so we could get it unloaded and returned. It also took us extra long to get across Nebraska because of the tire situation on the trailer. I would rate my overall uhaul experience as a 2. I will not recommend them and I will probably never use them again.

Buddy hughes 
Rating:
5.0

This location fixed all the previous mistakes made by our previous pick up location. We had quite to experience before him and I just kept being told “ well this is unusual” “this hasn’t happen before” The scheduling department was rude. I understand you guys are slammed but a little courtesy goes a long way.

BUDDY HUGHES 
Rating:
4.0

Customer did not leave a comment.

Mark Greene 
Rating:
1.0

Unhappy customer. I had reserved a 15 foot truck weeks ahead of time only to find out that no trucks of any kind were available for that day. I had to drive additional 40 plus miles to get a truck. And I had to settle for a 10 foot truck. I dropped the truck off at the prearranged location and was charged the additional mileage to do so. I don’t think that is fair considering the fact that the person who checked the truck at the drop-off told me I would not be charged additional mileage when I inquired about this issue.

William Broring 
Rating:
4.0

The back latch was broke and he didn't have one to fix it. So we hoped no one tried to open the door.

JANINE LECKBAND 
Rating:
5.0

Customer did not leave a comment.

CANDACE HARDIN 
Rating:
3.0

No comments.

TODD HENKER 
Rating:
4.0

You need to put jacks on the 6x12 trailers. They would be much easier to hitch up.

DUANE SPROUSE 
Rating:
5.0

Customer did not leave a comment.

EUGENE TONNE 
Rating:
5.0

Customer did not leave a comment.

DAVID MCDONALD 
Rating:
1.0

No one was there. Had to call customer service number only to be put on hold for twenty minutes. Fixed pick up location guys mistakes (no destination listed for drop off even though it was on original contract) tried to return online again but kept receiving error messages. Guy finally arrived to location said "oh well"... I will never use U-haul again

Kevin Green 
Rating:
5.0

Customer did not leave a comment.

JO ANN ANDERSON 
Rating:
5.0

Customer did not leave a comment.

JEFFREY DEWALL 
Rating:
4.0

Customer did not leave a comment.

SHERIDAN ADMIRE 
Rating:
3.0

I think its ridiculous to enter mileage and answer all the uestions when you have to take pictures anyway, eliminate the questions.

Debra Boetel 
Rating:
5.0

Everything went very smooth, the trailer worked perfectly, I have used this location before,,I will use this location again! Thank you Dan for your efforts!!!! Cherokee Iowa U-HAUL is the greatest!

CARY ADAMS 
Rating:
5.0

Customer did not leave a comment.

LYNETTE NITCHALS 
Rating:
3.0

No one was there for my return n the return app/phone number wasn't any help it took me 30mins to return it BC no one was there

Dave Taylor 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BOOHER 
Rating:
3.0

Parking lights did not work on trailer.

Andy Mix 
Rating:
5.0

Dan was very helpful and the truck worked great.

SONIA JONES 
Rating:
5.0

Tell the customer right away , before they rent the U-Haul that it is for two days. Additional days are extra. I could have picked it up a day latter and saved some money.

Donald Roethler 
Rating:
4.0

Customer did not leave a comment.

DEBORAH FELDMAN 
Rating:
3.0

The mobile process could be smooth and painless if the details regarding the truck condition were accurate and ALL necessary driver data was all collected in advance. Unfortunately that was not the case so I spent 25 min in the parking lot on the website taking pictures and inputting / correcting data. Truck was dirty on the outside and muddy in the cab. Pics / documentation of truck condition need need to be accurate. Do not round up on gas gauge measurement and document all damage so I don’t have to correct it.

Scott Snyder 
Rating:
5.0

Perfect.Dan was very accomidating.

clark voge 
Rating:
5.0

Customer did not leave a comment.

Jose Villanueva 
Rating:
5.0

Customer did not leave a comment.

Candice Wilson 
Rating:
4.0

on line reservation expirence was poor . Early reservation was a disaster had to drive to dealer to confirm my reservation!

william Daubendiek 
Rating:
3.0

Customer did not leave a comment.

Kenneth Gross 
Rating:
4.0

Customer did not leave a comment.

ann holton 
Rating:
5.0

Customer did not leave a comment.

Owen Freese 
Rating:
5.0

Customer did not leave a comment.

LOUIS WAYNE SMITH 
Rating:
4.0

Customer did not leave a comment.

Pamela Rohlk 
Rating:
4.0

I wanted a 20’ truck and UHaul could not find or provide one in my immediate area

Rob Miedema 
Rating:
5.0

Dan , was helpful and kind

jason pugh 
Rating:
5.0

Friendly and helpful!

OWEN FREESE 
Rating:
3.0

MAKE SURE TRAILER DOESNT LEAK RUINED ALOT OF OUR POSSESSIONS

BRENDA STOQUERT 
No reviews have been submitted for this location.

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