This location was nice and extremely helpful. If I ever need another U-Haul I will go back to the Bolivar, TN location at Bolivar Hardware. I did not have any problems other than the back right tire had to have air in it. It looked fine when I picked up the trailer, however I did not double check the tires prior to leaving pick up site. After leaving and filling up with gas, is when I got all the tires checked. This heavy trailer (6’ x12’) with 4 wheels (2 on each side, inline) does not have a trailer foot to lift and lower onto the ball. A trailer this large has foot on the trailer as a safety feature. This will help with hitching and unhitching this size of a trailer. I had my big brother with me to help in lifting and moving this large trailer off the ball of my truck. Once it broke loose , having to use a crowbar it fell down right on top of my right leg scraping the hide off of it and a deep bruise around the cut. This would have been eliminated if the trailer had a foot on it. U-Haul - as a safety measure, install a trailer foot. Thank you
REGINA L
Customer Reviews for Bolivar Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Returned after hours. Check in process was easy.
Anita MWe had an emergency situation, and they were extremely helpful in getting us a U-Haul.
LUCAS SVery helpful, considerate and professional with superb knowledge of rental regulations and customer needs... this young man definitely rates a 10/10 score.
ROBBIE SOverall customer service was excellent and very friendly staff. Only issue we had was with an electrical short in the running lights on the trailer, it happens. Other than that everything was excellent.
damien bFrom this location no improvements are needed. Probably the best U-haul experience I have ever had this location should be a model for all other locations
Deborah BAdvise customer to check the mileage before leaving the facility initially.
DEBORAH CThe drop off location was closed (they close at noon on Sat.) when I dropped it off. I left it full of fuel parked in front.
Allen HVery friendly and helpful employees.
bobby rA few bits of trash from the last renter. No big problem....
FREDRICK ARoger and Neal will take care of you!
JOHN WCustomer service was great. Rep was prompt, thorough,knowledgeable, and courteous. I would recommend U-Haul and would use the service again. It was a pleasant experience.
Hunter BThe people at the drop off location was nice but the people at u-Haul online had my rental messed up
Sharon WInflate transport tires to maximum pressure
JOHN WThe only thing was that my reservation could not be found using the U-Haul IPhone App. Everything else was great!!!!
RON MYou already give excellent service. I will be back. Thank you!!!
DEBI AU-Haul has a big problem regarding furniture pads. I reserved 3 dozen pads, but the pickup location didn't have any, and I was not informed until I arrived. I had to drive to another location (a 50 mile roundtrip) to get them, which delayed my move.
BRYAN DThey didn’t have an appliance dolly like we ordered AND received a notification from U-haul telling us we would have one.
Matthew MEverything was great! Thanks!
Sherrie HBolivar Hardware is a great place with friendly and knowledgeable staff
Brian KNothing. They’re awesome!!
Jason VAlot of room and 26ft took two loads 4bd 2bath and shed greatly appreciate uhaul
Marilyn TThis was a no-contact pick up. Sharon (UHaul employee on phone) was incredibly courteous and helpful.
Julie SThey charged me a little over 22 dollars after dropping off ,,it was not open I had to put everything in the drop box ,,it was clean and no damage when I dropped off ,,I will not be using uhaul any more this is the 4th time I've been charged for something that should have not been charged ,,and I made sure the fuel tank wans full also ..I want my 22 dollars back
Shannon HAwesome people
Douglas NI reserved a trailer at Millington Tn location. Received a call the day before that there would not be a trailer at that location for me to pick up. Was sent to a location in Bartlett TN to get my reservation, hooked up to trailer and brake lights did not work. Left that trailer and was reassigned a trailer in Boliver Tn approx 56 miles from my home. I had to have a trailer to move my daughter to Tn Tech in Cookeville. This took 4 hours to complete. The assistance I got was good but I feel a trailer should have been transferred to Millington at the beginning and I wouldn’t have had to experience this and used my gas to get this trailer. That I reserved ahead of time..
Chris PMake sure the trucks are available when they are reserved for the pick up time.Pick time was 9am did not receive a truck until after 1pm had a move out date and time and the late truck pickup made everything a pure nightmare.
Imogene SNo complaints. Friendly and professional
Jimmy WService was EXCELLENT and very professional everything was ready when I arrived. There were no issues at all, everything went smoothly.
PAUL HEverything was great!
PAUL HConvenient drop off location, I had no interaction with anyone but I’m sure they are great!
ASHLEY DNeil was super helpful and the truck was ready and new!
Warner RThe slide out ramp was full of powder concrete. I had to sweep it out before I used it. Reserved a one-way 15' truck and car hauler in Collierville, TN. U-Haul dispatch called me 6pm night before I wanted it and said only one available is 43 miles away. They discounted it and gave me extra 100 miles, but $80 Lyft and 2 hour delay for my task.
David SThese guys are the best! Their customer service was amazing and stood out in stark contrast to the dumpster fire level communication skills of the uhaul schedulers in Memphis. Next time I need a trailer I'll buy one but if you need to rent one it's worth the drive from Memphis to rent from these guys.
Elijah HThat’s for making my drop off excellent.
VIVIAN JYou guys rock!
Annette RIt was 30 miles from where I requested to pickup my truck so that was super frustrating.
Thomas EFilled truck back to designated spot and their location is on a hill and was charged $51 for 3 gallons of gas when truck was filled to the designated amount.
Shaun KI really needed the utility dolly, The cite did not have one available just a small dolly which was not even used. This caused some problems moving things into the house.
Andrew PEasy Peasy
Rebecca VVery helpful!
GEORGE WBetter mileage..... had to pay extra for mileage which we are were not happy.
Daniel WEverything was great. What I had needed was ready and waiting for me when I arrived to pick up my truck and trailer.
Doug SBolivar Hardware did a great job. Friendly and helpful service. No issues with location. Mileage rate is way to high. I can justify buying my own vehicle...
Todd W