Customer Reviews for Harpers
(U-Haul Neighborhood Dealer)

133 reviews

105 Smart Dr   Vienna, IL 62995

(618) 658-8027

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 658-8027

105 Smart Dr
Vienna, IL 62995

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Eric Howard 
Rating:
4.0

Customer did not leave a comment.

Heather Kee 
Rating:
5.0

No improvement needed excellent service!!

robert slager 
Rating:
4.0

Customer did not leave a comment.

Shawn McDonald 
Rating:
5.0

Customer did not leave a comment.

Nicole Pollock 
Rating:
5.0

All great except UHaul kept calling me about not dropping off trailer ! And I did, on Sunday night in Vienna. Spoke with Harpers and we confirmed it the next day. Yet last week they called again !! So not sure what is going on but Im not riding around with a Haul on my truck LOL .. Thanks Rich Marose

richard marose 
Rating:
5.0

Customer did not leave a comment.

chad douglas 
Rating:
5.0

Customer did not leave a comment.

David Bamonti 
Rating:
5.0

Put jacks on the trailer it was hard for me to unhook it I struggled with it finally the guy that runs the locion where I drop it off help me with it

Barry Flowers 
Rating:
5.0

Customer did not leave a comment.

David Bamonti 
Rating:
5.0

Customer did not leave a comment.

jamie kerley 
Rating:
3.0

Customer did not leave a comment.

Linda Jones 
Rating:
3.0

Customer did not leave a comment.

Charles Nettles 
Rating:
4.0

Customer did not leave a comment.

Joseph Stanfill 
Rating:
3.0

Customer did not leave a comment.

Penny Huntley 
Rating:
5.0

Thank you for the great U haul service!!

Dianna Smith 
Rating:
3.0

have a sign on the office door to use for Uhaul. Plus office hours.

RHONDA TIDWELL 
Rating:
5.0

Service was friendly and efficient.

Dallas Jackson 
Rating:
3.0

While the inside of the cab was clean, the inside of the cargo area was filthy. Dirt and mouse poo was everywhere. I didn’t inspect the inside myself and just signed off on the condition as fine, so I’m partially to blame, but it is definitely something that needs to be checked on next time on the company’s end.

Joshua Mccanless 
Rating:
5.0

I can’t think of anything to improve the service or hardware, everything went smoothly.

Johnathon Miller 
Rating:
1.0

You guys overcharged me for a day when I dropped it off at 8:00 a.m. at a place and they checked it in at 1:30 and you guys overcharged me so I'm not very happy with the company because I asked the girl that I left the keys with at quality customs and Waterloo Illinois if I was good because they didn't get there till 8:00 and then I got charged $40 for having an extra day which is b******* so I will probably never use U-Haul again and I tell everybody that I run into to boycott you because I do not know what kind of business you guys are running but you're ripping people off and it's a sad time when it's the coronavirus and a lot of people don't have money and you're ripping people off you're stealing so I don't have nothing good to say about you all you guys are rip off artists when people are honest and bring their truck in at 8:00 when the place did not open till 8:00 anyways me and my wife were there at 7:30 in the morning because their app on the internet says they open at 5:30 but anyways not the point point is U-Haul you guys overcharge me and I want my money back

Brian Clover 
Rating:
5.0

Customer did not leave a comment.

chad douglas 
Rating:
4.0

Customer did not leave a comment.

ROBIN WETHERELL 
Rating:
4.0

Customer did not leave a comment.

David Wyatt 
Rating:
3.0

Customer did not leave a comment.

raymond hammond 
Rating:
5.0

Customer did not leave a comment.

LARRY CARTER 
Rating:
5.0

Customer did not leave a comment.

KEVIN CONROY 
Rating:
5.0

Customer did not leave a comment.

GREG ROBY 
Rating:
5.0

Great folks easy in easy out

JAMES WALL 
Rating:
3.0

Separate the UHaul rental from the car dealership.

Lance Birmingham 
Rating:
5.0

Customer did not leave a comment.

Billy Colson 
Rating:
1.0

Don't overcharge and provide prompt customer service.

Tara Morgan 
Rating:
5.0

Customer did not leave a comment.

JANICE REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Karen Womack 
Rating:
3.0

Closed for the holiday. No personal contact.

Lex Hembree 
Rating:
5.0

They were such a big help as in hooking the trailer to the truck and making sure everything was good to go for my safety.

Bob Futch 
Rating:
4.0

Customer did not leave a comment.

Laura Anderson 
Rating:
5.0

Customer did not leave a comment.

Carl Sellars 
Rating:
5.0

When I turned in the truck, it was on the third day. Thinking the drop off location closed about seven o'clock, so I got there after five thirty by a couple of minutes. When I arrived the next morning, the paper work was completed and I questioned the forth day charge and explained what I was told at the Clare location. At this point, I was told that U-Haul did have that policy, the man in Vienna, IL, called his representative from U-Haul and was told this was not a policy of U-Haul and never was their policy. I am not happy with this event, I feel that I was told that I would receive an adjustment, from the location where I rented the truck.

raymond hammond 
Rating:
5.0

The folks at this location are always pleasant and professional.

Samuel Blue 
Rating:
5.0

Customer did not leave a comment.

David Watson 
Rating:
4.0

Customer did not leave a comment.

Chad Wirsing 
Rating:
5.0

This was a wonderful experience, I’ve never gotten service so thoughtful and genuine before, really makes the moving process that much easier. A wonderful team!!

Bryce Daly 
Rating:
5.0

Customer did not leave a comment.

david allbritten 
Rating:
5.0

Customer did not leave a comment.

Rick Rand 
Rating:
3.0

Customer did not leave a comment.

Jerry Jackson 
Rating:
5.0

I was surprised that the truck had so much body damage to it when we picked it up. It was all documented, and not a problem, but overall I felt the condition of the truck reflected poorly on U-Haul as a company. My family has used U-Haul many times in the past and the equipment has always been well maintained and showed a pride in your product.

Shirley Gregory 
Rating:
5.0

Customer did not leave a comment.

Samuel Blue 
Rating:
5.0

Every one was so friendly

Jose Guevara Coca 
Rating:
3.0

The drop off car dealership in Vienna Illinois was a typical guy Hangout that looked like it hadn't been cleaned in months.

BONNIE HARTUNG 
Rating:
5.0

Customer did not leave a comment.

Thomas Whittenberg 
Rating:
5.0

Customer did not leave a comment.

Christopher Taylor 
Rating:
5.0

Customer did not leave a comment.

sam blue 
Rating:
5.0

No issues, everything went great. Harper's was excellent and will use them again if needed.

TOM COLE 
Rating:
5.0

Patty from Uhaul in Springfield Illinois was the rudest person I have ever done business with. She hung up on me and did not hardly make an attempt to solve my issue. Everyone else I did business with was awesome though!

rogie gould 
Rating:
5.0

Customer did not leave a comment.

BEN YATES 
Rating:
5.0

Unfortunately I had to drive an additional 40 miles further to pick up the uhaul. The place I originally reserved it for, called me 2 days before to let me know it was not available.

Eric Johnson 
Rating:
5.0

Customer did not leave a comment.

Kelsey Cameron 
Rating:
5.0

Customer did not leave a comment.

Luke Ragan 
Rating:
4.0

No issues with pick up of equipment at all. Very courteous staff.

David Blue 
Rating:
5.0

Customer did not leave a comment.

Frank Carroll 
Rating:
3.0

I had difficulty returning my truck because the dropoff location was closed and the Uhaul site wouldn't let me enter my location. I had to call Uhaul, but everyone I spoke to was super helpful (especially Barbara) and I was able to get instructions for dropping off the equipment. I really appreciate the level of customer service I received from Uhaul during my move. Thanks, Uhaul!

Shirley Gegory 
Rating:
5.0

Customer did not leave a comment.

david allbritten 
Rating:
5.0

Nothing you all was very nice

Carrie Emmen 
Rating:
5.0

I had alot of trouble, I made a reservation to pick up in paducah on sat. I called to see if I could upgrade from 10ft to 15ft,said no problem pick up at 12. I checked my uhaul later an time was changed to 3pm. Called back supposedly fixed,I go back on and time fixed but truck changed to 26ft. That was wrong called again and told truck not available, when it just was ok.finaly a nice young man named Ron,found me Harper Ford,they were great. It was a 2hr headache to get to all good.

Iris Hack 
Rating:
3.0

The dealership was closed when we arrived, as we expected. Had to get phone assistance to obtain the key to the vehicle.

Rex Duncan 
Rating:
5.0

Customer did not leave a comment.

DANIEL MACPHERSON 
Rating:
5.0

Customer did not leave a comment.

DANIEL MACPHERSON 
Rating:
4.0

Customer did not leave a comment.

FRED MOORE 
Rating:
4.0

Customer did not leave a comment.

Randall McLaughlin 
Rating:
4.0

Customer did not leave a comment.

Sheila Kerley 
Rating:
4.0

Customer did not leave a comment.

Robert Hileman 
Rating:
5.0

Customer did not leave a comment.

JAMES HARNER 
Rating:
5.0

Customer did not leave a comment.

Kevin Reetz 
Rating:
5.0

Customer did not leave a comment.

PAUL HELMS 
Rating:
5.0

Customer did not leave a comment.

DANIEL MACPHERSON 
Rating:
3.0

Granted, this person had no knowledge of what the reality of my situation was, and was simply looking at the numbers, so no fault there, but professional he was not. It was the reaction of a person trying not to go off on me. And ignoring what the person with me said in regard to the pick up place falsifying data, is agitating to say the least. Again, disclaimer: I have no documentation of this. I can't prove it. So if uhaul wants to dispute it I can't do anything about it. Lesson learned. Never again.

James Morris 
Rating:
5.0

Great service thank you

Brian Bloomquist 
Rating:
3.0

Limited hours on the weekend, no one to assist in returning the trailer. Took a long time to figure out how to do everything on line and get someone on the phone. Once you talk to someone, the person was very helpful.

DWIGHT MORGAN 
Rating:
4.0

Customer did not leave a comment.

Larry Chandler 
Rating:
5.0

Customer did not leave a comment.

PAULA BRADLEY 
Rating:
5.0

Very good

PAULA BRADLEY 
Rating:
5.0

Customer did not leave a comment.

FRANK WILKLIE 
Rating:
5.0

Customer did not leave a comment.

BASIL DILLE 
Rating:
4.0

Customer did not leave a comment.

Cheryll Collum 
Rating:
4.0

They went up and beyond . Very helpful.

LINDA HANEY 
Rating:
3.0

I dropped off the trailer after hours, but everything was fine - there was a space to park it, etc. - and they had a drop box.

Charles E Malone 
Rating:
5.0

Customer did not leave a comment.

TERESA HORTON 
Rating:
3.0

Uhaul needs to employ someone regionally to move rental unites to the reserved location. This would give a more customer centric experience.

Scott Phelps 
Rating:
5.0

Customer did not leave a comment.

Matthew Howell 
Rating:
2.0

I live in Mo. I had to pick 10ft. Uhaul in Vienna the place was nice just driving so far to pick it up was not what I expected.

linda beasley 
Rating:
5.0

Customer did not leave a comment.

TAMMY PECK 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA BURK 
Rating:
5.0

Very friendly. Excellent service

TAMMY PECK 
Rating:
5.0

They were very nice and efficient. I can't think of anything to do differently.

Mary Casper 
Rating:
3.0

Customer did not leave a comment.

DAVID HAWLEY 
Rating:
5.0

Appreciated the service so convienent to our location

conni duncan 
Rating:
5.0

Went out of their way to accommodate our requests.

CONNIE duncan 
Rating:
5.0

Everything went well!!

Bill Wheat 
Rating:
5.0

Customer did not leave a comment.

Bill Lambert 
No reviews have been submitted for this location.

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