Drop off guy was awesome! Came out and took care of the trailer without even having been asked!
Lamar L
Customer Reviews for Bluffton Street Antique Mall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for great service as always.
Jonathan Mclean inside of vehicles better
jonah MBest Uhaul location around
Billy HThe website for the return of the UHaul needs to be a little more easier to maneuver. I was unable to complete but completed enough so that the UHaul location could see I tried and what time it was returned.
julia gGreat service. Thanks.
JONATHAN EThank you.
Jonathan MI tried to drop off local after no answer on the drop off location phone number listed on contract. Location said number wasn't correct.
Dowy BI got there before closing hours but no one was there and barely enough room to move around in. The app wouldn’t let me access it so I had to call the 1-800 number for assistance in leaving it at that location which the operator was very helpful in resolving my problem
David VGreat Customer Service. Thank you for you help.
carrie wGreat service as always. Keep up the good work.
Jonathan MTruck wasn’t returned from the previous booking. When they finally returned the truck, uhaul sent me the invoice and I never even got the truck. Horrible service. I will never book with them again.
Ebonne PHighly recommend this location. Good service and very nice people.
Jonathan MThe trailer was not clean. I had to move my new furniture in a dirty trailer. Also, the phone # didn't work to reach the location. I wouldn't recommend this location.
Levan WI was not suppose to pick up at this location. The issues with my reservation was a truck not being available at the reservation location and then having to go on a wild goose chase to secure a truck. Second, was suppose to have a one way rental (pick up was in Auburn and drop off was suppose to be Selma a 120 mile trip) and ended up accepting a truck that had to be returned to rental location (this became an additional two plus hour one way drive and 146 miles at $0.79 per mile). Lost a day of work in order to return the truck to the rental location (basically an 8-10 hour move took two days). Third, in order to secure the truck had to travel an additional 104 miles for the pick up and drop off or 52 miles at the rental rate of $0.79 per mile (based off location of truck pick up and residence that we moved furniture from in Auburn). On the positive side, the assistance from the employees at the U-Haul store at 1301 Opelika Road and the trafficking center went above and beyond to assist me in locating an available rental as Sunday was the only date for the next month where this move would have been possible. Also, using the app to check in and return vehicle is very convenient, especially since the pick up location store was closed on Sunday.
ralph wThe staff were very helpful in making sure the large van was there at the time of rental. Make sure that van box is clean.
Patrick WGreat customer service.
Jonathan MThank you
Jonathan MAwesome Customer Service, Friendly & Courteous.
Lanette DEverything went smoothly!
Jack WThere's ALWAYS great customer service there!!!
Sondra MI was cheated out of my money due to miscommunication on the providers end
Zakyrus wThank you perfect
Billy HGentlemen that helped me out was great! Very helpful
brian wThe gentleman that helped me was polite and professional. Without me asking, he help me hook up to the trailer and made sure everything was good to go. I've rented many Uhaul trucks and trailers over the years and this was the best service I've ever received.
Brian MOk
Max WAwesome service as always
Billy HNot tell me that I'm not going to be charged for the days that they're closed and only be charged for the mileage that I use. Instead I was charged for all the days plus mileage. I left it on half a tank like I was told to I cleaned the U-Haul and parked it properly
lisa TI always have a great experience whe I rent from this location. I always try to use them when I can.
Collins HThe first location of drop off was a business that has closed down and this was WAY out of my requested area to drop off considering I drive a Ford F-250 and gas prices are ridiculous and I had to waste time and money going to another location to drop off.
Staci TGuys were friendly and very eager to help answer questions.
Arnesha CThanks for everything.
Jonathan MVery polite and friendly.
Jack WTruck steering was terrible. Wandering all over the road.
Bedele CThank you guys
Billy HPerfect service as usual from this location !
Billy HThank you for such great service again on short notice.
Kyle MNothing.
Sherri RVAN WAS FILTHY WHEN RECEIVED AND TOOK PICTURES TO PROVE IT. MANAGERS WAS NO WHERE TO BE FOUND AND LEFT NUMEROUS MESSAGES TO DISCUSS RENTAL BEING DIRTY. NEVER RECEIVED A CALL BACK AND THEY CHARGED ME A CLEANING FEE OF $25.00 FOR A VAN TGAT WAS ALREADY DIRTY AND $10.00 FOR AN APPLIANCE DOLLY THAT WAS NOT THERE. WORSE UHAUL EXPERIENCE EVER, OVERCHARGED BOGUS FEES. VAM WAS FILTHY WHEN IT WAS PICKED UP AND NOBODY WAS THERE AND WOULD NOT ANSWER THE PHONES WHEN CALLED DAILY FOR A WEEK STRAIGHT. POOR EXCUSE OF A SO CALLED BUSINESS ‼️‼️🤗
Janelle MWe had to drive 40 miles to a second location to pick up the dollies we reserved, never received nor was refunded for moving blankets we never received. When checking vehicle the site manager was more interested in her phone conversation with her past manager than actually checking us in. Then today, over a week later same manager calls me about the dollies that were on the truck when we checked it in.. very unprofessional, if we had other options we won't use this location again
Jennifer AI did not interact with any employees. I did everything on my mobile device to avoid paying an additional $20 fee. It was disappointing that I would have to pay more to interact with an actual person. I had already paid $315 for a truck rental. That’s a poor customer experience.
Koreyan SNothing! Everything was Great!
ANTONIO Pcleaner truck cab
CARL RBrakes on the 15 foot was hard to use
MALIKA LI live in Cataula, GA. In order to pick the truck up, we had to drive an extra 20 miles. I set up the pickup in Columbus, GA. My experience in the past has been that I could go to one UHaul location and pick up all the equipment. I had to go to Lanett for the truck, then go back to Columbus to get the auto transport, then back to Cataula. This has been the most disappointing experience I have ever had with UHaul.
WANDA SNothing! Everything was great
ANTONIO PVery helpful with the return process.
ANGELA SIt was very perfect and professional
Lois GCouldn't get truck. They were not ready to be checked out. No keys in any vehicle. Uhaul still charged my credit card anyways and somehow it is saying I checked out the truck. I'm sure there are cameras around there and the mileage and gas should tell you I dint have it. I never even completed the check in policy. I will NEVER USE UHAUL AGAIN..I promise you that. And I will not ever recommend yall . Took my money knowing I dint have truck. How woukd You even know how much to charge me until I subm it my milage and gas to you
Leslie GThey do not open until 10 AM on a Saturday so if you need a rental sooner on a Saturday, another location is needed.
Gregory DJust stay doing what you doing every day be kind friendly and courtesy.
Randy wMake sure the trucks are cleaned for the next family
Quentinna J