Customer Reviews for Blue Water RV Sales Ltd
(U-Haul Neighborhood Dealer)

251 reviews

210 Berford St   Wiarton, ON N0H2T0

(519) 534-1807

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(519) 534-1807

210 Berford St
Wiarton, ON N0H2T0

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Blue Water are always awesome!

Rob C. 
Rating:
5.0

Customer did not leave a comment.

GABE L. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Everything was great, people were helpful and location was perfect.

Angla R. 
Rating:
4.0

All good at drop off, aside from me locking the vehicle and dropping the keys in the drop box before engaging with the on-line app while returning the vehicle. I think some advanced notice to engage with the app to walk through the steps for returning would have been helpful. Thanks for a successful move. Kind regards.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

My original one way drop off location was about one kilometer from my destination. Then I found out that it was changed to a location more than 30 kilometers away. The times of operation and/or conntact phone information were not indicated for the the new drop off so it ended up being closed at the time I dropped it off. When i returned to where I was staying and called the number that was on the email notification and they were great. They updated the reservation to indicate that it had been returned.

Laura K. 
Rating:
4.0

Customer did not leave a comment.

Lesley O. 
Rating:
4.0

Drop off was not as smooth as pickup was but staff at the Wiarton location were good as well. We did have one issue with the overall rental. I don't actually know who was responsible but it took my sister and I 4 or more phone calls before we could secure an extension to our rental. First the area schedule person said there was no way that I could have even 1 full day and gave me till 8am the next day because they needed the truck for another customer. Finally after several phone calls by myself and some calls made by my sister, we were able to secure a not quite 2 day extension till 8am on the 2nd day rather than the 2pm that it should have been. I ended up returning the rental around 4pm the day before the deadline but was still charged and paid the 2 day extension for the rental and was grateful for the extra time even though the move was quite rushed since it was mainly myself loading and unloading a 20ft truck as well as driving 400+km. Having the full 2 days extension would have helped make things better. Overall I would use the Wiarton location again as the staff were nice and the location is excellent.

Chris T. 
Rating:
3.0

Have something to lock trailers when they are droped off for self return

Guy N. 
Rating:
5.0

Please have cradles available at ALL locations to a single person can drop off a trailer after hours. I was lucky to have a bottle jack and lumber with me to lift this trailer off my hitch and be able to drop it off.

RICH G. 
Rating:
3.0

Have someone available for drop off

Alexis C. 
Rating:
5.0

Norma is very friendly and helpful. Very nice lady.

Phyllis T. 
Rating:
5.0

Norma was fantastic to deal with, great customer service!!

STEPHEN L S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

victor W. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Vince M. 
Rating:
5.0

Much of my contact with U-Haul was over the phone with the customer support people. I spoke with Stevie who was incredibly polite, helpful, informative and accommodating for my van rental. I had a great experience with U-Haul and won't hesitate to work with them again for my transportation needs. Thank you!

brandon W. 
Rating:
5.0

The Lady and gentleman who helped Me unhook and do paperwork were excellent, couldn't have asked for a better experience. I've used U-haul a few times now and always been Very pleased with their service and equipment , Thank You

ALANJ S. 
Rating:
5.0

Was fine

Ronald E. 
Rating:
4.0

I reported problems with truck to them

BEVERLEY S. 
Rating:
5.0

Customer did not leave a comment.

RICH G. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
3.0

Filled the gas up more than what we picked it up with and was charged $13+ fuel surcharge. Not sure what happened here but was not impressed with this. Called to inquire about it and was told that it was out of their hands and to call the 1-800 #

Richard M. 
Rating:
2.0

One they are hard on fuel they need snow tires in ontario during the winter aldo to go 100 km it costs 78.00 dollars which i to much gas . The guys at stow it self storage there great but the vehicle needs major help also we tried to use your help to load and unload which you ended up with a skip which I was taken advantage by a scamer anf lost overn500 dollars do to the issue with your helper site truth is I feel very taken advantage emr gas voodt of 1800 km and 1450 for gas then the 500 for help for loading and unloading so I feel o am owed some money back to start with the 500 sna6least 450 for the extr

Catherine P. 
Rating:
5.0

Excellent Service from the Wiarton staff

Tom W. 
Rating:
5.0

The truck itself could have been a little bit more clean, there was lots of mud on the floor of the truck and what look like coffee stains on the front in the cup holders. everything else was great! They were very accommodating :)

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Mason H. 
Rating:
5.0

Customer did not leave a comment.

WENDY B. 
Rating:
5.0

The back of the truck had to be swept before using due to sand and the cab wasn't clean. Maybe no time between customers?

JUDITH K. 
Rating:
5.0

The crew is very helpful, and accommodated me with my last minute request for a trailor, twice. Norma is very good at getting the ball going quickly.

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Leeanne S. 
Rating:
4.0

Norma was great and offers great customer service

Ruth M. 
Rating:
4.0

It's great I just brought the trailer it took pictures snd let it on site.this is my second time dropping everything off at this location.

Shirleen L. 
Rating:
2.0

Customer did not leave a comment.

Lindsey H. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

Angela Rick L. 
Rating:
1.0

I arrived to pick up the trailer the rep couldn't use the iPad to download the information i was 45mins to pick up a trailer after it was hooked up also ther are no tongue jacks on the 6x12 enclosed trailers which are almost impossible to take off i had to bring a jack from home to drop it off.not a good experience.i may go back to the other trailer rental company next time terry's trailer service.

David R. 
Rating:
5.0

Customer did not leave a comment.

Vince M. 
Rating:
5.0

Great service and easy pickup!

Jody C. 
Rating:
4.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Friendly, personable and helpful service. Will definitely do business with the Wiarton location again.

Ken J. 
Rating:
5.0

We've rented at many uhaul locations but the Wiarton depot gives the friendliest service of all that I've ever dealt with!!! Good job!

Ken J. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
3.0

very convenient

Megan E. 
Rating:
4.0

Staff was very professional and helpful

Ruth M. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Hello Great people easy to talk to . Helpful

MERVIN M. 
Rating:
2.0

Location is closed on Wednesdays. No directions posted for people to drop off trailers

Jon K. 
Rating:
5.0

Very Friendly

John A. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Excellent service from both the office as well as the people outside. Very helpful and making sure that everything was functioning properly.

GERARDUS K. 
Rating:
5.0

Customer did not leave a comment.

Alpesh P. 
Rating:
5.0

The brakes on the truck had a grinding sound

Mark F. 
Rating:
3.0

The staff were friendly. There was an issue with the driver's door lock, they were aware of it but it appeared as though they were not concerned with it. The problem was bad enough that it could easily leave a customer stranded,

Paul M. 
Rating:
5.0

The employees were very friendly and courteous towards their customer(s). Their customer service skills and professionalism were top notch!

Teresa F. 
Rating:
5.0

Experience all good ,, commenting on tire integrity .,consider replacing. Thanks

Edwin G. 
Rating:
5.0

Customer did not leave a comment.

Beverley L. 
Rating:
5.0

Our truck had a flat tire, which I had to stop and fill 3 times, the engine light came on just outside of the city I was leaving on a 2.5 hour trip, I had to stop and add oil, the lights didn't work and the drop-off attendant said it was shaking too much when she started it.

VANESSALYNN H. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Thanks for the great customer service.

Sandi J. 
Rating:
5.0

Very friendly knowledgeable staff !

JASON L. 
Rating:
5.0

Customer did not leave a comment.

Dianne H. 
Rating:
5.0

Customer did not leave a comment.

victor W. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Dave T. 
Rating:
5.0

They were amazing! Super helpful when I called to see if this was the place I was suppose to drop off as the pickup place did not give me a address. They put me on their list for the drop off on the Saturday and found my account. They were just amazing all around!

Maythor M. 
Rating:
1.0

Customer did not leave a comment.

Kim E. 
Rating:
5.0

Customer did not leave a comment.

HEIDI S. 
Rating:
5.0

Continue being the courteous and professional people you are. A fine experience.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Grant N. 
Rating:
5.0

I had reserved and confirmed a trailer 20km away and 3 hours earlier. My reservation was changed without consulting me. At the new location (Blue Water) the trailer I wanted was not available. I rate you highly unreliable on equipment and location. I realize that some of this is out of your control. Your staff are excellent however.

CARLTON B. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
3.0

Was charged for gas and I left more gas in the uhaul than there was when I got it. Very frustrated ,

JESSICA B. 
Rating:
3.0

We were sent to this location from the Owen Sound store. We received a notice on Sunday after hours (just 14 hours from pick up) that you had changed our pick up location. It was a nightmare! Why did they do that after hours, with no lead time on a Sunday!!!! I actually lost money on a move as I had people waiting on route to Toronto. Spoke to 5 people to help me. Not good business practice U-Haul! I understand making a change in pick up...but without ample notice AND when your office is closed???? No. Did not bode well with me.

Donnie H. 
Rating:
1.0

Our Experience on September 8th with U-Haul – Reservation # 27682328 With the great customer service we received leading up to our pick up date, we thought our experience was going to be a good one. Unfortunately it did not begin on a positive note. We arrived at the Vaultra Self-Storage in Grimsby 5 minutes early to be sure we were on time for our 9am pick up. We waited for 15 minutes before finally calling the 1-800 # on our contract to find out why no one was at the office. We were not the only one waiting to pick up a truck! When we called the U-haul office to find out what to do or who to call, the gentleman on the phone said that all he could do is find us another place to pick up a truck in the area as he had no idea who owned the storage facility/U-haul drop off/pick up. We found this strange as the person who runs the storage unit would have to be registered with U-haul…correct? He didn't offer to do some investigating to call us back with an answer, so the conversation came to an end. What was the point of us driving around finding a truck when were at the right place, looking at the truck that was ours, but just no way to get it. Finally we took things into our own hands and found an emergency cell# for Vaultra Storage. When we called the number, the gentleman answered the phone saying he was late getting there because his son was having trouble logging into his virtual classroom on the first day of school. He encouraged us to try the mobile app to get our key which he said was in the lock box. That was the help he offered when we arranged to pick up the truck with a personal check in. We relayed the message to the other gentleman who was also waiting. He tried as we did to get the code to open the lock box for our keys. Neither of us had any luck. It is now 9:30am. We were to pick up our truck and be on our way back home to load our truck to head to Hepworth. Minutes later, the gentleman called my cell and said he was on his way to the U-haul depot to get us our truck. He came, went to give us the keys and said “Oh…this truck hasn't been ‘return processed yet', I'll have to clean it, inspect it and get it ready for you”. Are you kidding me? So this means if the keys were able to be taken from the lockbox, we would have left the store with an unclean truck with mileage not recorded. So….by the time my husband and I got home it was just after 10am for a 9am pick up of our truck. This put us behind an entire hour for the rest of the day. We were told our contract would be in the glove box…it was not there. Fast forward to 5:30pm. It is now time for us to return the truck to the depot in Wiarton. We planned on returning it in person the next day, however our plans changed with where we were staying and we would have had to drive an hour out of our way to bring it up to Wiarton, so we decided to do the mobile drop off. We knew exactly what to do because we had watched the video. My husband even went to the nearest gas station and filled the truck with $10 more than he should have. We begin to follow the instructions on our phone, which by this time because of using google maps is losing power. We take all the photos we need of the inside, cab, gas gauge etc. BUT, we cannot get the steps to go past the ‘location' of where we are. We even got Siri involved, but apparently our location services was turned on, but we could not get past this step. At this point, my husband noticed the 1-800 number on the door. We decided to call since we could not get the drop off to complete on our phone and we were running out of juice on the phone. I called the number. “The number you have reached is not in service!” Again…are you kidding me? Your help line is out of service? So….I took a photo of the notice with the number on the door, grabbed a pen and the only piece of paper we had on us, and wrote a note to explain what we had done to the best of our ability, locked the truck and put the keys in the lock box. Our experience was frustrating to say the least. We will not be using or recommending U-haul to anyone we know moving or needing to rent a truck. Mandi & Bob Neiser.

bob N. 
Rating:
5.0

The truck and car trailer were great to drive. No problems. Happy that blankets and a trolley were available to rent. I will be happy to use this service again.

Karin V. 
Rating:
5.0

Customer did not leave a comment.

Karin V. 
Rating:
4.0

I didn't appreciate having to sit there for almost 40 minutes waiting to be "approved" when I had filled everything out ahead of time, a couple of days before hand and even spoke to a couple of people from uhaul, who had confirmed that everything was "good to go and all I had to to was go to the location and select that in there to 'pick up my truck' and I would get a code and drive off with my vehicle" its that simple I was told several times!!! Well NO, it wasn't. It was ANYTHING, but simple. It was annoying, aggravating, time consuming, frustrating. My husband was the driver of the van and he had to give info, that wasn't relevant, like a lease contract - we aren't moving, his work number- they are closed. A contact - they were with us, doing the move, also waiting for the moving truck, etc. If we would have known we had to answer all of these questions, we could have done them ahead of time and saved ALOT of time. I had his license filled in and other info, so why weren't these questions presented at that time also??? COMPLETELY NOT IMPRESSED WITH THIS PROCESS.

Todd S. 
Rating:
5.0

Was not able to access the truck for two hours because wasn't granted access to 24/7 truck pickup or return. Waited at the site for 2 hours on hold with the U-haul number

Zack M. 
Rating:
4.0

Back of truck area was very dirty as was driving cab filthy.

Dracy P. 
Rating:
1.0

Customer did not leave a comment.

Cole M. 
Rating:
5.0

Customer did not leave a comment.

Atsushi N. 
Rating:
5.0

Customer did not leave a comment.

Joan W. 
Rating:
5.0

Customer did not leave a comment.

Eva D. 
Rating:
5.0

Everything was great !! The staff was polite and very helpful. The van was clean, Definitely will use them again and would recommend them !!

richard M. 
Rating:
5.0

The back of the truck needed a sweep out which I realized too late so. The staff at the pick up location were awesome! The experience with Moving Help was also great, I really loved that it could all be booked together.

melissa B. 
Rating:
4.0

I have rented 3 trailers from U-Haul in the last two months. The second and third time I rented trailers I was required to pick it up 1 1/2 hours and 1 hour out of the way (respectively). This seems like poor customer service to me. Luckily, both local dealers (in Port Elgin and Wiarton) were very helpful and accommodating. Their excellent customer service helped to make up for the inconvenience.

Dale P. 
Rating:
1.0

The owner of this RV sales centre clearly doesn't follow U-Haul procedures as I could not complete my online reservation as he was holding on to the keys. He showed up after I had already called U-Haul 40 minutes late and then called me stupid. This transaction was supposed to happen online especially due to the COVID 19 cases in the area. Absolutely disgusted.

Gordon H. 
Rating:
4.0

Customer did not leave a comment.

Crystal J. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

N/A

Liz P. 
Rating:
3.0

Customer did not leave a comment.

Marino R. 
No reviews have been submitted for this location.

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