Customer Reviews for Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)

1,663 reviews

21615 Cascades Pkwy   Sterling, VA 20166

(571) 434-3198

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7:30 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(571) 434-3198

21615 Cascades Pkwy
Sterling, VA 20166

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7:30 am–5 pm
  • Sun: 9 am–3 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brian Beha 
Rating:
5.0

Customer did not leave a comment.

Jonathan Russell 
Rating:
5.0

Customer did not leave a comment.

Lucila Tobar 
Rating:
5.0

very easy location, in and out in no time

Judith Moran 
Rating:
2.0

The place looked like a scrap yard almost didn't want to drive the vehicle back around there. Looks just about as though it's abandoned. Don't like to leave bad reviews but a very big difference between pickup location and this place.

Robert Duran 
Rating:
3.0

Customer did not leave a comment.

Jorge Escamilla 
Rating:
5.0

Customer did not leave a comment.

Majed Alanaziy 
Rating:
5.0

Customer did not leave a comment.

Alpha Kaba 
Rating:
5.0

Customer did not leave a comment.

Srikanth Davu 
Rating:
5.0

good location, just fix the pot holes in your lot

Carlos Campos 
Rating:
5.0

Customer did not leave a comment.

Lisa Wargo-Greenleaf 
Rating:
5.0

Customer did not leave a comment.

Maria Lara 
Rating:
5.0

Customer did not leave a comment.

James McCollum 
Rating:
1.0

No one was on site to assist and the location is a muddy field.

Daniel Middleton 
Rating:
5.0

Customer did not leave a comment.

Charlie Souvannavong 
Rating:
5.0

Pick up was EASY --Very Nice and well organized management

Suzanne Howard 
Rating:
5.0

Customer did not leave a comment.

Eduardo Vizcaya 
Rating:
5.0

overall good experience

Marian Coleman 
Rating:
3.0

Quick hand over. Small lot with tight parking and

Nickolas Leonhardy 
Rating:
4.0

Was ok

danielle chae 
Rating:
3.0

Customer did not leave a comment.

Matt Armstrong 
Rating:
5.0

I originally ordered a furniture dolly on the website. According to the customer service representative they haven't had furniture dollies for the last month. It should have been greyed out or not on the website.

Jackie Turpin 
Rating:
1.0

Have the lot cleaner and easier to get around.

Brandon Bradbury 
Rating:
2.0

Customer did not leave a comment.

Bernhard Gallent 
Rating:
5.0

good location , they just need to fix the pot holes in their lot

Melvin Argueta 
Rating:
1.0

Uhaul should stop doing business through this location. Their lot is extremely crowded and full of junk, the vehicle I rented was not cleaned, and they overcharged me for mileage by more than 2x. Also, in my reservation I requested a hand truck, which was not provided, but at least they did not bill me for it.

Stephen Whitcomb 
Rating:
5.0

Easiest rental ever.

Glenn Johnson 
Rating:
5.0

Customer did not leave a comment.

jefferson melendez 
Rating:
5.0

best customer service

Salamat Ravandi 
Rating:
2.0

The signage at this location is lacking. I knew roughly where it was from Google Maps but still drove by it twice. It is in a side part of what used to be a small residence with only a small sign on the front of the house. All the rental equipment is out of view from the road. Behind the office it is part junk yard with all sorts of things parked back there. Nothing is paved or sign posted just a rough field. The man who assisted me was fine and pleasant, the truck was clean and did the job well and the billing was what I expected and reasonable.

MICHAEL MCGUINNESS 
Rating:
5.0

Customer did not leave a comment.

David Orr 
Rating:
5.0

Great customer service

Vijay Pillai 
Rating:
1.0

There was no attendant at the location. I had to call some strange phone number 3 times before anyone even answered. After finally seeing someone, I did not receive the packing blankets I purchased. I was forced to call some stranger instead of deal with a professional salesperson and after reviewing the vehicle and its contents I found forgotten and lost items as well as a dirty not very well maintained vehicle. I will not be using this company again. Perhaps I will look for other rentals and rental companies in th le future all together. Very disappointing and unsatisfied.

Richard Struyk 
Rating:
5.0

Customer did not leave a comment.

John Abram 
Rating:
5.0

GOOD

Edwin De 
Rating:
3.0

They guy that checked me out was really easy to work with — had me ready to go quickly. He was very efficient — and friendly/nice.

Christopher Westphal 
Rating:
4.0

Location was convenient. Equipment was available for pickup.

John Aslanes 
Rating:
5.0

Great experience for us.

Kevin Anderson 
Rating:
5.0

Great customer service

Angela Johnson 
Rating:
5.0

Customer did not leave a comment.

Shahrokh Shahidian 
Rating:
5.0

very well organized

Carlos Carabali 
Rating:
5.0

I never received the final invoice after return

Timothy Howard 
Rating:
4.0

Customer did not leave a comment.

Harold Arjev 
Rating:
2.0

Customer did not leave a comment.

Bernhard Gallent 
Rating:
5.0

Customer did not leave a comment.

oscar cruz 
Rating:
5.0

Customer did not leave a comment.

Robert Neale 
Rating:
5.0

location needs to improve their parking lot, pot holes and gravel but the customer service is great

William Abange 
Rating:
5.0

always have better experience from this location

Mohamed Attia 
Rating:
5.0

Customer did not leave a comment.

Andrea Mallory 
Rating:
5.0

n/a

Shahrokh Shahidian 
Rating:
5.0

Customer did not leave a comment.

Khalil Sewell 
Rating:
5.0

location is good very quick transaction

Lian Balboa 
Rating:
5.0

positive experience

Tahreer Ghanawi 
Rating:
5.0

always good service from this location

Carlos Flores 
Rating:
1.0

The inside of the truck cab was filthy. There were sticky drinks from previous rentals, the floor had not been cleaned. I reserved a 20' truck but the guy their told me he could give me a "new" 26 foot truck for the same price and that would be better for my move. I thought that would be good also but I was mistaken. The truck was not full of fuel. I told the guy their this and he told me to return it where I was going with the same amount of fuel. The truck was way too big and after getting it to my move location decided to return it. I called the Uhaul customer service and told them that I needed to bring the truck back and get my original 20 foot truck that I reserved. I was informed that I needed to return it to the original location to cancel the existing contract and that a new one would be given to me from another location. I picked up the original 20 foot truck that I reserved which was very good. I checked my credit card later and they had billed me the full amount of the original rental. I had to call and dispute the charge which took 3 days for them to look through. I thought they would bill me for the mileage and fuel costs. I had driven the truck only maybe 10 miles and had it for 30 minutes. They billed me for mileage, trip insurance, a full days rental, and furniture pads that I returned unopened, and a hand truck rental. This was $105. The people at the Sterling g location are crooks. DO NOT USE THIS LOCATION!. i had previously went to another location nearby in Ashburn which did not have the truck I needed and they were very professional. They referred me to the location in Sterling which was supposed to have the truck I wanted. The location in Sterling should be closed down! It does not meet up to any professional standards. Take not Uhaul corporate! I blame you for this kind of service..

Lawrence Davis 
Rating:
5.0

excellent work

Carlos Infante 
Rating:
5.0

Customer did not leave a comment.

Anthony Jones 
Rating:
5.0

I am not sure how many times I have rented cargo van from here at least 8 to 9 times. Every time greeted with smile and respect.

Muztoba Ali 
Rating:
5.0

The uhaul van I reserved online for a few hours was available, clean, and performed well with great relatively modern features. The friendly owner quickly processed checkout and check-in. Sure the parking lot in the back isn't in great shape and it's also a property used to store others' vehicles but I had no problem driving through it. I parked my personal vehicle in the front of the building per the owner's instruction. I can't relate my one experience here to any of the bad reviews. Also, I'd think taking photos of any rentals, including mileage, is common sense?

Arslan Iqbal 
Rating:
2.0

This location is the worst I have ever picked up at. It was muddy and there were losts of broken down cars and commercial vehicles cluttering the yard. The had to move three non-uhaul vehicles to get me out with my trailer. The staff there was fantastic though The brake lights were not working on the trailer

Dale Mackey 
Rating:
5.0

The customer experience at that facility was amazing. It was extremely easy to get in and out. There was no waiting. The sales person was very professional and had a great attitude

Armah Karmo 
Rating:
5.0

Place felt very comfortable and manager (or owner) was very kind. Will be using again later this month.

Bryant Guzman 
Rating:
1.0

Nothing was ready and there was no staff until 9:15. They didn’t have my hand truck - made me go to another location to pick it up. FYI, I drove 195 miles not what was recorded. Shop is disorganized and looks like a junk yard.

Jason Evans 
Rating:
5.0

Customer did not leave a comment.

JAMAL DEJLI 
Rating:
5.0

Customer did not leave a comment.

Frederick K Parry Jr 
Rating:
5.0

Customer did not leave a comment.

Howard Moed 
Rating:
3.0

I rented the truck on 25th at 6pm. Next day early morning we droves to our location! After unload items we returned the truck to the designated place at 7pm and put the key in the drop box on 26th since nobody were not there! But the next day I called 3 times and left the message! But nobody answered me! So, I received a text that remind me the u-haul needs me to return as soon as possible! That made me nervous and I called to costumer service! They recommend me to go and check in person next day, so I did. The person in charge told me everything is ok I took the key and send the truck and you are ok! I said why you did not answer me, he said I sent the email! I said I did not get any email!! He said he will send it again. But he put the return date on 28 of August at 8:0000am! So, I returned equipment on 26th But he processed on 28th!! So, during these time I was stressed and caused me couple of phone calls and two times going to the return place!!! It wasn’t very smooth!!!

Nahid Ghadery 
Rating:
3.0

Please provide a contract to the customer, as proof of rental, prior to the customer leaving the premises. I never received an agreement to keep with me in the van.

Lewis Cohen 
Rating:
3.0

Dropped off after hours, seemed a bit scary but overall it is a rental location so what should I expect? Easy to drop and go, no guys with chainsaws chased me!

Virginia Croll 
Rating:
3.0

No paperwork supplied with pick up. No reciept supplied until I emailed customer service 24 hours later.

Richard Neimeyer 
Rating:
1.0

Truck was dirty. Had banana peels under the seat, trash in the glove box, and smelled horrible. When I got to the location to pick up the truck the employee said two words to me, scanned my ID, and gave me the keys. To make a long story short, the check engine light came on as I was getting to my unload location. I was war dialing this location… probably called them 15 times before someone finally picked up. I informed them of the light coming on and told them I didn’t feel comfortable driving an hour and 30 minutes back to drop it off. They hung up on me and I didn’t hear back from them for 15 minutes when they had roadside assistance on the line. The employee assured me they’d bring a new truck for me to drive to this location and would tow the old one away. Fast forward 3 hours and I’m still stranded in an empty house with zero updates after moving all day long. I ended up having to find a ride to take me back home. Called the manager and he assured me my account wasn’t going to get charged… guess what, it got charged. Still trying to have it removed as I was promised. Stay away from this location. There are a million non Uhaul trucks parked everywhere, people coming and going, and they don’t answer the phone. Will never come back again. Worst experience I’ve ever had.

Luke Stratton 
Rating:
5.0

Customer did not leave a comment.

Steven Conway 
Rating:
1.0

The U-haul was not properly transferred in/I received the wrong U-haul which made returning it a massive headache.

Kyle Jordan 
Rating:
5.0

Customer did not leave a comment.

Jemil Hussien 
Rating:
3.0

Customer did not leave a comment.

kirk boettcher 
Rating:
4.0

Customer did not leave a comment.

Nicholas Brashich 
Rating:
5.0

The main guy who helped me secure a truck today was very helpful and friendly and I’ll definitely recommend renting a truck from there.

Bill Allen 
Rating:
5.0

Customer did not leave a comment.

Robyn Henry 
Rating:
5.0

Customer did not leave a comment.

Mark Drefs 
Rating:
1.0

Customer did not leave a comment.

Anthony Freeman 
Rating:
5.0

Customer did not leave a comment.

Hamidreza Hashemi 
Rating:
5.0

The person that works at the establishment was very helpful with establishing the truck I needed for the move and very chilled.

Diane Janke 
Rating:
4.0

Customer did not leave a comment.

Tim Small 
Rating:
3.0

Speed up return check in and delivery of receipt to email.

Leslie Odonnell 
Rating:
1.0

Close it down. Location was terrible.

Luke Rosiak 
Rating:
3.0

Looks like a junk yard.

Fletcher Bransford 
Rating:
3.0

Make the mobile process easier

LINO RIVERA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Dianna Acorda 
Rating:
5.0

Customer did not leave a comment.

Nathan Lokos 
Rating:
3.0

The overall yard is chaos, dirty, and hard to navigate. It's basically a junk yard with some uhaul equipment scattered around.

Gary Cole 
Rating:
1.0

Customer did not leave a comment.

Robert Stenson 
Rating:
5.0

good location

Oscar Ramirez 
Rating:
5.0

Fastest checkout I've ever had - super convenient. The rental experience was great!

Fernand Pecot 
Rating:
5.0

Customer did not leave a comment.

Carol Kulmayer 
Rating:
5.0

Customer did not leave a comment.

Francisco Melara 
Rating:
5.0

Customer did not leave a comment.

Eliot Dodd 
Rating:
1.0

Customer did not leave a comment.

Javier Perea 
Rating:
5.0

well done

lili lraseht 
Rating:
5.0

quick and easy transaction

Scott Silzer 
Rating:
2.0

The location is extremely tight especially for a trailer. Very few places to drop. Someone who does not have a lot of experience with a trailer would struggle parking it. When we picked up the trailer the guy who was there did not want to take a picture of the trailer connection he made. We had to call the 800-go U-Haul number and someone else came to take a picture.

Ricardo Ortiz 
No reviews have been submitted for this location.

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