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Kevin M
Customer Reviews for Bighorn Mini & RV Storage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely nothing...great service!
Bruno TEasy
Dean MSuper helpful staff, was able to accommodate us even through a tight timeframe.
Michael KAwesome
Leona FEnsure that all rentals are road worthy.
Tracey DLocAtion closed but i called a jesse?? At blackfoot location in calgary and he guided me on what to do
Mike GThis location was great from booking, asking questions and dropping the truck off at. Really nice to have real people to talk to face to face.
Greg REverything went so smoothly and simple.
Dan BEverything was super friendly. Easy. Clean. Professional. Keep up the good work
Tammy DFast dispatch, great customer service
Bob WVery nice staff, gave us advice about our new town.
Faye GI dropped off at this location after I was told by three different uhaul employees that the location much closer to me was open. When I went there ,it was nowhere to be found. I called the number on the uhaul website and a kind fella told me his location had been closed for well over a year and uhaul would not delist his location
brian gGreat service and friendly
Gwen NExtremely helpful
Christie FWent above and beyond to help me relocate from Duncan BC. Super friendly
Tammy DNothing. Amanda was an absolute ANGEL of a human 💖 we asked her so many questions, came back like 3 different times to ask MORE questions and she was patient and friendly and very informed with every response. I could not reccomend this location enough 💖💖💖 if I ever have to move again, I sincerely hope I get to book with Amanda. She was the best bright spot during my nightmare of a move. She deserves a raise. Seriously.
Adrienne LEasy in easy out
Troy WI just dropped truck off but they were very fast to send my final paperwork. Good work
Pat CAll was 👍
MICHAEL GRyan went above and beyond. Excellent service.
Tina GAcknowledgement that the trailer was received would have been nice. I don’t think that this was up to the drop of place to do. U haul Canada should have acknowledged that. Plus I didn’t like getting texts to return it on Saturday when my rental was till Sunday.
Tina GGreat experience with this location
Brent NSame as previous comment☹️
Ronald CGreat experience and a great trailer at a fair price. We will be back again I'm sure.
Jennifer PThe drop off at the Chase BC location was the best experience I have ever had with uhaul. The staff were very friendly and the entire drop off process was done in 5 minutes, supper efficient. Highly recommend this location.
Doug PNothing
RANDY BGreat customer service
KEVIN JIt was a good experience staff was friendly and the transaction went smoothly.
Leanne MGas wasn't full full but the people running the place were very good
Tim KThere was no problem other than, the computer system. Returning the truck again is a chore I wouldn't wish on anyone.
Harvey HVery good customer service excellent place to rent a U-Haul
Sylvia KVery Pleasant staff. Great place.
Randy TDebit machine wasn’t working, was charged an additional $60 in cash and then was told I get a cheque back for the $60. Wheel chock was missing on the trailer, didn’t have the right attachment for the lights.
Kristoffer WEverything went very smoothly
William SLocation is fine. The app and pick up process is useless, does not work and was very frustrating! It took over an hour to get the keys and get on the road with the rental! Customer service was friendly but I was placed on hold and lost the first rep then finally got a second who then told me I had to do the entire registering process I had already previously done. All the while I should have been loading the rental. I will NEVER use uhaul again! I will never recommend this rental company either.
Connie GThis location was the best I have dealt with.
CAROL DThank you
LYLE JI got charged for 2 days amd I only used it once. They recommended 2 just in case but never told me there wasn’t a refund available because of 1 way. I got suckered I only had it for 20 hours. Never again. I informed myself and apparently this is a uhaul tactic to get the extra day. I’ll never use uhaul again
Mario VI’m gonna say for U-Haul service different locations this was the best location place to pick up a truck and got the great service very friendly good service and fast that’s something I like when I go to a location to rent a U-Haul when I get that service I’m very happy but I’ll say one thing at this location at Chase was very good service best service I ever had out of all the U-Haul locations I ever dealt with Thank you very much
Sylvia Kvery helpful and great people
Gary HHaven’t received deposit refund in over a month
JESSE EAlways enjoy how well professional and quick pick up and drop off is.
Shane KThis is the ONLY location I will ever use. They are super helpful, professional, clean, organized. Equipment was ready for me upon arrival and they made sure I was legal and safe before leaving. Huge rave to bighorn for making Chase a better community by having a successful business 👍
lisa aGreat service and very friendly staff
David MThey were very efficient and helpful.
ROBERT GVery Professional, good customer service and well maintained lot. Thank you guys!
Cameron BLove this location of U-Haul. Always a good experience . Accommodated our needs when what we were looking for was not available
Cynthia BTrailer I used had bad tires. One tire was weather cracked all the way around threw the tread, and the other had chunks missing and flat spots. Trailer tongue was also bent . Trailer was clean and did still serve its purpose but I thought for sure I was going to get a flat tire.
Dustin CNotify customers in advance (more than 24 hrs especially when i booked online 2 weeks prior, that their pick up destination and time changed. Especially when you have to drive to another town to get it? 45 minutes is a big deal!! And on a work day, i had to leave work early to drive to anothertown to get the trailer i reserved 2 weeks prior?! Very upsetting and disappointing
jeffrey lnothing all was great
david tGreat service and rates. Thank you.
Corinna HExcellent service and very friendly happy people to do business with...I definitely will be back to rent a truck with them again..
Maureen SPolite and professional made drop off easy supprisingly helpful
TREVOR MThe brake pedal was really squeaky.
Dianne A