Customer Reviews for Bighorn Mini & RV Storage Ltd
(U-Haul Neighborhood Dealer)

261 reviews

343 Shuswap Ave   Chase, BC V0E1M0

(250) 679-3014

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:30 pm

Services at this Location:

Contact Us

(250) 679-3014

343 Shuswap Ave
Chase, BC V0E1M0

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–4:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: 9:00 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Absolutely nothing...great service!

Bruno Turenne 
Rating:
5.0

Easy

Dean McAuley 
Rating:
5.0

Customer did not leave a comment.

Gerald Spice 
Rating:
5.0

Customer did not leave a comment.

Joanne Heppner 
Rating:
5.0

Super helpful staff, was able to accommodate us even through a tight timeframe.

Michael Kozlowski 
Rating:
5.0

Awesome

Leona Frese 
Rating:
1.0

Customer did not leave a comment.

Julia Capostinsky 
Rating:
4.0

Customer did not leave a comment.

Ty Stokes 
Rating:
4.0

Ensure that all rentals are road worthy.

Tracey Dumais 
Rating:
5.0

LocAtion closed but i called a jesse?? At blackfoot location in calgary and he guided me on what to do

Mike Grovue 
Rating:
5.0

This location was great from booking, asking questions and dropping the truck off at. Really nice to have real people to talk to face to face.

Greg Rushton 
Rating:
5.0

Everything went so smoothly and simple.

Dan Bashuk 
Rating:
5.0

Everything was super friendly. Easy. Clean. Professional. Keep up the good work

Tammy D. Manley 
Rating:
5.0

Fast dispatch, great customer service

Bob Watt 
Rating:
4.0

Customer did not leave a comment.

Ralph Payment 
Rating:
5.0

Very nice staff, gave us advice about our new town.

Faye Gamache 
Rating:
5.0

Customer did not leave a comment.

Norman Case 
Rating:
4.0

I dropped off at this location after I was told by three different uhaul employees that the location much closer to me was open. When I went there ,it was nowhere to be found. I called the number on the uhaul website and a kind fella told me his location had been closed for well over a year and uhaul would not delist his location

brian ganong 
Rating:
5.0

Great service and friendly

Gwen Norman 
Rating:
5.0

Extremely helpful

Christie Faith Leib 
Rating:
5.0

Went above and beyond to help me relocate from Duncan BC. Super friendly

Tammy D. Manley 
Rating:
4.0

Customer did not leave a comment.

murray balser 
Rating:
5.0

Nothing. Amanda was an absolute ANGEL of a human 💖 we asked her so many questions, came back like 3 different times to ask MORE questions and she was patient and friendly and very informed with every response. I could not reccomend this location enough 💖💖💖 if I ever have to move again, I sincerely hope I get to book with Amanda. She was the best bright spot during my nightmare of a move. She deserves a raise. Seriously.

Adrienne Lucas 
Rating:
5.0

Customer did not leave a comment.

Maren Adam 
Rating:
5.0

Customer did not leave a comment.

Robert Nygren 
Rating:
4.0

Easy in easy out

Troy White 
Rating:
1.0

Customer did not leave a comment.

Keith Force 
Rating:
3.0

I just dropped truck off but they were very fast to send my final paperwork. Good work

Pat Cochrane 
Rating:
5.0

All was 👍

MICHAEL GORMAN 
Rating:
5.0

Ryan went above and beyond. Excellent service.

Tina Goodwin 
Rating:
4.0

Customer did not leave a comment.

Donald Page 
Rating:
3.0

Acknowledgement that the trailer was received would have been nice. I don’t think that this was up to the drop of place to do. U haul Canada should have acknowledged that. Plus I didn’t like getting texts to return it on Saturday when my rental was till Sunday.

Tina Goodwin 
Rating:
3.0

Customer did not leave a comment.

Brain Delcair 
Rating:
5.0

Great experience with this location

Brent Nixon 
Rating:
4.0

Same as previous comment☹️

Ronald Casavant 
Rating:
5.0

Customer did not leave a comment.

William Walters 
Rating:
4.0

Customer did not leave a comment.

Angela Young 
Rating:
5.0

Great experience and a great trailer at a fair price. We will be back again I'm sure.

Jennifer Purper 
Rating:
5.0

The drop off at the Chase BC location was the best experience I have ever had with uhaul. The staff were very friendly and the entire drop off process was done in 5 minutes, supper efficient. Highly recommend this location.

Doug Parnham 
Rating:
5.0

Nothing

RANDY BROWN 
Rating:
5.0

Great customer service

KEVIN JENKINS 
Rating:
5.0

It was a good experience staff was friendly and the transaction went smoothly.

Leanne Miranda 
Rating:
5.0

Customer did not leave a comment.

Rick Blair 
Rating:
5.0

Customer did not leave a comment.

Bob McGlenen 
Rating:
4.0

Gas wasn't full full but the people running the place were very good

Tim Kutaj 
Rating:
4.0

There was no problem other than, the computer system. Returning the truck again is a chore I wouldn't wish on anyone.

Harvey Hyland 
Rating:
5.0

Customer did not leave a comment.

Tracey Dumais 
Rating:
5.0

Customer did not leave a comment.

Kent Anderson 
Rating:
5.0

Customer did not leave a comment.

Robert Hunt 
Rating:
5.0

Customer did not leave a comment.

Brian Collins 
Rating:
5.0

Very good customer service excellent place to rent a U-Haul

Sylvia Kuch 
Rating:
5.0

Customer did not leave a comment.

Kristina McCarron 
Rating:
5.0

Very Pleasant staff. Great place.

Randy Tomlin 
Rating:
3.0

Debit machine wasn’t working, was charged an additional $60 in cash and then was told I get a cheque back for the $60. Wheel chock was missing on the trailer, didn’t have the right attachment for the lights.

Kristoffer Wells 
Rating:
5.0

Everything went very smoothly

William SEMENYNA 
Rating:
5.0

Customer did not leave a comment.

mark layola 
Rating:
3.0

Location is fine. The app and pick up process is useless, does not work and was very frustrating! It took over an hour to get the keys and get on the road with the rental! Customer service was friendly but I was placed on hold and lost the first rep then finally got a second who then told me I had to do the entire registering process I had already previously done. All the while I should have been loading the rental. I will NEVER use uhaul again! I will never recommend this rental company either.

Connie Good 
Rating:
5.0

Customer did not leave a comment.

Robert Hungerson 
Rating:
5.0

Customer did not leave a comment.

Laurel Johnson 
Rating:
5.0

This location was the best I have dealt with.

CAROL DeSIMONE 
Rating:
5.0

Thank you

LYLE JAMES HENRY 
Rating:
5.0

Customer did not leave a comment.

Nigel Helyar 
Rating:
1.0

I got charged for 2 days amd I only used it once. They recommended 2 just in case but never told me there wasn’t a refund available because of 1 way. I got suckered I only had it for 20 hours. Never again. I informed myself and apparently this is a uhaul tactic to get the extra day. I’ll never use uhaul again

Mario Venafro 
Rating:
5.0

Customer did not leave a comment.

Jessey Jacques 
Rating:
4.0

Customer did not leave a comment.

Dave Hedges 
Rating:
5.0

Customer did not leave a comment.

Russ Rowe 
Rating:
4.0

Customer did not leave a comment.

Miles Webster 
Rating:
4.0

Customer did not leave a comment.

Tricia Saxby 
Rating:
5.0

I’m gonna say for U-Haul service different locations this was the best location place to pick up a truck and got the great service very friendly good service and fast that’s something I like when I go to a location to rent a U-Haul when I get that service I’m very happy but I’ll say one thing at this location at Chase was very good service best service I ever had out of all the U-Haul locations I ever dealt with Thank you very much

Sylvia Kuch 
Rating:
5.0

Customer did not leave a comment.

Gerald Jacobs 
Rating:
3.0

Customer did not leave a comment.

margaret dampier 
Rating:
5.0

very helpful and great people

Gary Harris 
Rating:
5.0

Customer did not leave a comment.

darren hendrickson 
Rating:
5.0

Customer did not leave a comment.

Helena Strandt 
Rating:
1.0

Haven’t received deposit refund in over a month

JESSE ELLIS 
Rating:
5.0

Customer did not leave a comment.

James Thorne 
Rating:
5.0

Customer did not leave a comment.

david trebelco 
Rating:
5.0

Customer did not leave a comment.

AARON PENMAN 
Rating:
5.0

Always enjoy how well professional and quick pick up and drop off is.

Shane Kurki 
Rating:
5.0

This is the ONLY location I will ever use. They are super helpful, professional, clean, organized. Equipment was ready for me upon arrival and they made sure I was legal and safe before leaving. Huge rave to bighorn for making Chase a better community by having a successful business 👍

lisa atkinson 
Rating:
5.0

Great service and very friendly staff

David Mungall 
Rating:
5.0

Customer did not leave a comment.

Alf Kollinger 
Rating:
5.0

They were very efficient and helpful.

ROBERT GARDNER 
Rating:
5.0

Very Professional, good customer service and well maintained lot. Thank you guys!

Cameron Bilow 
Rating:
4.0

Customer did not leave a comment.

Patricia Morkin 
Rating:
5.0

Customer did not leave a comment.

Mel Brown 
Rating:
5.0

Love this location of U-Haul. Always a good experience . Accommodated our needs when what we were looking for was not available

Cynthia Bishop 
Rating:
4.0

Trailer I used had bad tires. One tire was weather cracked all the way around threw the tread, and the other had chunks missing and flat spots. Trailer tongue was also bent . Trailer was clean and did still serve its purpose but I thought for sure I was going to get a flat tire.

Dustin Caldwell 
Rating:
5.0

Customer did not leave a comment.

Angela Ayre 
Rating:
1.0

Notify customers in advance (more than 24 hrs especially when i booked online 2 weeks prior, that their pick up destination and time changed. Especially when you have to drive to another town to get it? 45 minutes is a big deal!! And on a work day, i had to leave work early to drive to anothertown to get the trailer i reserved 2 weeks prior?! Very upsetting and disappointing

jeffrey limpright 
Rating:
5.0

nothing all was great

david trebelco 
Rating:
5.0

Great service and rates. Thank you.

Corinna Hein 
Rating:
3.0

Customer did not leave a comment.

Tim Fordyce 
Rating:
5.0

Customer did not leave a comment.

Milt fulgham 
Rating:
4.0

Customer did not leave a comment.

Heather Morrison 
Rating:
5.0

Excellent service and very friendly happy people to do business with...I definitely will be back to rent a truck with them again..

Maureen Smith 
Rating:
5.0

Polite and professional made drop off easy supprisingly helpful

TREVOR MAJOR 
Rating:
5.0

Customer did not leave a comment.

John Keith 
Rating:
5.0

The brake pedal was really squeaky.

Dianne Albrecht 
Rating:
5.0

You can investigate salmon arms uhaul dealer because she told me she didn't have any trailers and if she did they were for one way only . Mean while she has over a dozen trailer

Randolph Donald 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top