Engine light on truck needs maintenance and truck needs cleaning
Marcia Lawson-Drackey
Customer Reviews for Big A Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was satisfactory and I wouldn't change anything.
Gavietta Samuel45 min to set up rental (fault of the uhaul rental website not the rental facility). Trailer was clean but was NOT properly serviced at its last service. Made it 4 miles down the road before an entire hub fell off from bolts not being torqued, not the wheel lugs but the bolts that hold the entire hub on. 3 hour ETA for service company to come fix it. There are 4 bolts that hold the hub on to the axle, one was missing completely, one had no nut on it, and the other two were backed off 3-4 threads to the point the wheel was sitting at a 45* angle. Mobile service company did a good job of repairing trailer once they arrived from approx 90 miles away.
rich corleynothing additional needed - all was as planned!
Thomas Gerththey are like family! professional and caring best ever
James AikensBeast location ever
James Aikenslove this place and the people that work here
James AikensBest place ever and wonderful and professional staff
James AikensTried to return the truck via 24hr drop off & continually got kicked off the sight due to no service. Had to come back, at which time I returned the truck to an employee, who said that happens to everyone. Then why offer the service, knowing 9/10 times it will not work for the customer? Later that night I noticed they charged my credit card for just over $50 without any notification of the charge!! I am still trying to find out why, no answer at the location & everytime I try to start a chat with uhaul they give me a wait time w/ zero response OR simply tell me my session has expired... Very disappointed at this point.........
Eli GerolimosBeat place in town
James AikensI just love this location and the team here!
James AikensN/A
SOLOMAN JACKSONbest location ever!
James AikensThe inside of the truck should get deep cleaned. I whipped down the steering wheel and it was filthy. (Door handle, cup tray, seats, etc.) Also the cargo could have been swept out upon my arrival. But the truck ran great.
SHANTE MARSHALLI ordered dollies and furniture pads and neither were in the truck. I understand I picked up the truck early but no one was there when I returned the truck to adjust my billing. Also, the truck smelled like someone had been hauling garbage in it.
Brandon Blankenshipexcellent service
James AikensU-Haul is the one that messed up our reservation causing us to drive 28 miles away to get a truck. Then we had pay the milage from that place and back. I believe U-Haul should set a reservation and keep it at the place. We feel that we shouldn't have to pay for milage when sent out of the way to get a truck when they reservations was suppose to be in the town we ask for it.
James KnottsExperience was very positive
Carolyn HollingsheadJust love thisnlocationn
James Aikenseverything was fine. The owner was an exceptionally nice man.
marsha davisThe best
James AikensI was unhappy with the location I was originally suppose to pick my truck up from. The truck did not have the dolly I had requested, there was literally no gas on the truck and the AC wasn’t working. I literally wasted my time going to pick up the truck. However this location in which I ended up picking the truck from after talking to a uhaul individual was great!
Emmanuelle XaysombathThe online check in process was extremely tedious and took a very long time when you include the technical difficulties of the website. Overall a good experience
Joey HowardThe owner of Big A Auto Sales was friendly and helpful. A pleasure to do business with. Thank you sir!
CARLON BROWNvery professional team
James AikensI had a truck and tow dolly. When I got there only the truck was available in Florence. I had to find the tow dolly in darlington sc where it was not available. I had to find a tow Dolly and was charge for it. So I’m unpleased with this location false advertising. So whereas I suppose to have the truck for 2 hours turn into 4 hours.
Brittany McfaddenGreat service
James AikensThe truck needs to be cleaned before being rented. I had to pay a $25 cleaning fee and I’m sure the last person to rent it did also. However, it was no where near cleaned and it had a bad odor. Also, I think the transmission was going bad in the truck that I rented.
Tomekia QuillenThis was not where I was scheduled to pick-up the trailer. U Haul changed the location without my approval, causing me to drive an extra hour, each way to pick up the trailer.
David KnappVery friendly staff
James AikensSteering was very loose. There was a musky and stale smoke odor in the cabin of the truck.
DAPHNE EASTERLING-AVERILLSign put up for easier recognition for locating pickup point.
JAMES HUNTReservations were messed up which meant I had to pay more than expected.
CHELSEY BELLMy 1st experience was with u-haul today and I must say my experience was great.
SABLE DAVISthis location atmosphere makes you feel so comfortable. Great people. Makes we feel valued
James Aikenstop of the line!! As many times as I rent from you guys I should receive a FREE rental
James AikensBeat service ever
James Aikens$19 false advertisement. Advertisement needs to be taken down. Pricing is ridiculous! My friends, family, company, affiliates, and myself will use more honest and open companies for future references.
DASONYA LIVINGSTONlove this team
James Aikensexcellent service
James Aikensbest service experience EVER
James AikensThe uhaul burnt gas, want clean, and seemed like the engine was burnt out or something the way I put gas inside of it
TENESHIA CAMPBELLexcellent service from this location ONLY PLACE I RENT FROM
James AikensExcellent staff
James Aikensstaff is so professional
James AikensHave more gas in it
TRAVIS SMITHNot one thing should be changed. I truly appreciated the Fast, super friendly, and professional service.
Clarenda Gillard-RhodesI thought rental was for a day so surprised by extra charge. Was not told about online return procedures.
DAVID WHITEexcellent service
James AikensVery nice people
ROGER WILSONbest outfit in town
James Aikensbest service ever!!!
James AikensHave someone their to help unhook trailer hitch. It took two of them to connect it.
GERGELY GYORFIThe UHaul Agent was super the best
CLARENCE GRANTGood place and nice and friendly people.
HECTOR ISAACPlenty of space to park the big trucks.
Robin GaymonI was disconnected several times when calling the call center.I spoke with one helpful representative but the other two representatives had a nonchalant tone and were not helpful. 24/7 share was not accessible and overall had a terrible experience .
JOHN GAINEYGuys in the office were AWESOME!!! Would recommend highly.
MIA MULKEYVery helpful people
Quincy MillerDaryl is a rockstar, always professional and courteous
James AikensDarrell and the men are always professional and prompt.
James AikensQuick easy
john elzeyThe person that helped hook the trailor up to my truck was rude to me and my wife i was not happy
courtney hainsNothing. I was confused about the location. However, the representative at this location was professional and courteous. He provided me with the outstanding service that U-Haul represents.
Todd WilliamsGreat customer service
Christian RomanI don't think it could be any better.
JERRY TUMBLINManager and attendant were Fantastic!
Henry AllenI've rented from this location several times and found it friendly and easy.
Michael Cullen