Customer Reviews for Big A Auto Sales
(U-Haul Neighborhood Dealer)

248 reviews

1216 N Cashua Dr   Florence, SC 29501

(843) 664-2091

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(843) 664-2091

1216 N Cashua Dr
Florence, SC 29501

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Engine light on truck needs maintenance and truck needs cleaning

Marcia Lawson-Drackey 
Rating:
5.0

The service was satisfactory and I wouldn't change anything.

Gavietta Samuel 
Rating:
3.0

45 min to set up rental (fault of the uhaul rental website not the rental facility). Trailer was clean but was NOT properly serviced at its last service. Made it 4 miles down the road before an entire hub fell off from bolts not being torqued, not the wheel lugs but the bolts that hold the entire hub on. 3 hour ETA for service company to come fix it. There are 4 bolts that hold the hub on to the axle, one was missing completely, one had no nut on it, and the other two were backed off 3-4 threads to the point the wheel was sitting at a 45* angle. Mobile service company did a good job of repairing trailer once they arrived from approx 90 miles away.

rich corley 
Rating:
5.0

nothing additional needed - all was as planned!

Thomas Gerth 
Rating:
5.0

Customer did not leave a comment.

Morgan Soulantikas 
Rating:
5.0

they are like family! professional and caring best ever

James Aikens 
Rating:
5.0

Beast location ever

James Aikens 
Rating:
5.0

love this place and the people that work here

James Aikens 
Rating:
4.0

Customer did not leave a comment.

Valerie Vance 
Rating:
5.0

Best place ever and wonderful and professional staff

James Aikens 
Rating:
4.0

Customer did not leave a comment.

Alexis Jones 
Rating:
5.0

Customer did not leave a comment.

Leonard Thomas 
Rating:
5.0

Customer did not leave a comment.

travis jaaames 
Rating:
1.0

Tried to return the truck via 24hr drop off & continually got kicked off the sight due to no service. Had to come back, at which time I returned the truck to an employee, who said that happens to everyone. Then why offer the service, knowing 9/10 times it will not work for the customer? Later that night I noticed they charged my credit card for just over $50 without any notification of the charge!! I am still trying to find out why, no answer at the location & everytime I try to start a chat with uhaul they give me a wait time w/ zero response OR simply tell me my session has expired... Very disappointed at this point.........

Eli Gerolimos 
Rating:
1.0

Customer did not leave a comment.

Dustin Edmonds 
Rating:
3.0

Customer did not leave a comment.

BETTY LAWSON 
Rating:
5.0

Beat place in town

James Aikens 
Rating:
5.0

I just love this location and the team here!

James Aikens 
Rating:
5.0

Customer did not leave a comment.

David Hellmig 
Rating:
5.0

N/A

SOLOMAN JACKSON 
Rating:
5.0

best location ever!

James Aikens 
Rating:
4.0

The inside of the truck should get deep cleaned. I whipped down the steering wheel and it was filthy. (Door handle, cup tray, seats, etc.) Also the cargo could have been swept out upon my arrival. But the truck ran great.

SHANTE MARSHALL 
Rating:
2.0

I ordered dollies and furniture pads and neither were in the truck. I understand I picked up the truck early but no one was there when I returned the truck to adjust my billing. Also, the truck smelled like someone had been hauling garbage in it.

Brandon Blankenship 
Rating:
5.0

excellent service

James Aikens 
Rating:
5.0

Customer did not leave a comment.

Keion Moody 
Rating:
5.0

U-Haul is the one that messed up our reservation causing us to drive 28 miles away to get a truck. Then we had pay the milage from that place and back. I believe U-Haul should set a reservation and keep it at the place. We feel that we shouldn't have to pay for milage when sent out of the way to get a truck when they reservations was suppose to be in the town we ask for it.

James Knotts 
Rating:
5.0

Experience was very positive

Carolyn Hollingshead 
Rating:
5.0

Just love thisnlocationn

James Aikens 
Rating:
5.0

everything was fine. The owner was an exceptionally nice man.

marsha davis 
Rating:
5.0

The best

James Aikens 
Rating:
3.0

I was unhappy with the location I was originally suppose to pick my truck up from. The truck did not have the dolly I had requested, there was literally no gas on the truck and the AC wasn’t working. I literally wasted my time going to pick up the truck. However this location in which I ended up picking the truck from after talking to a uhaul individual was great!

Emmanuelle Xaysombath 
Rating:
5.0

Customer did not leave a comment.

Kathy Muldrow 
Rating:
5.0

Customer did not leave a comment.

Ralph Gleba 
Rating:
5.0

The online check in process was extremely tedious and took a very long time when you include the technical difficulties of the website. Overall a good experience

Joey Howard 
Rating:
5.0

Customer did not leave a comment.

Robert Kilgo 
Rating:
5.0

The owner of Big A Auto Sales was friendly and helpful. A pleasure to do business with. Thank you sir!

CARLON BROWN 
Rating:
5.0

very professional team

James Aikens 
Rating:
1.0

I had a truck and tow dolly. When I got there only the truck was available in Florence. I had to find the tow dolly in darlington sc where it was not available. I had to find a tow Dolly and was charge for it. So I’m unpleased with this location false advertising. So whereas I suppose to have the truck for 2 hours turn into 4 hours.

Brittany Mcfadden 
Rating:
5.0

Great service

James Aikens 
Rating:
3.0

The truck needs to be cleaned before being rented. I had to pay a $25 cleaning fee and I’m sure the last person to rent it did also. However, it was no where near cleaned and it had a bad odor. Also, I think the transmission was going bad in the truck that I rented.

Tomekia Quillen 
Rating:
4.0

This was not where I was scheduled to pick-up the trailer. U Haul changed the location without my approval, causing me to drive an extra hour, each way to pick up the trailer.

David Knapp 
Rating:
5.0

Very friendly staff

James Aikens 
Rating:
3.0

Customer did not leave a comment.

janisha Wright 
Rating:
3.0

Steering was very loose. There was a musky and stale smoke odor in the cabin of the truck.

DAPHNE EASTERLING-AVERILL 
Rating:
5.0

Customer did not leave a comment.

RANDY MCCUMBER 
Rating:
4.0

Sign put up for easier recognition for locating pickup point.

JAMES HUNT 
Rating:
1.0

Reservations were messed up which meant I had to pay more than expected.

CHELSEY BELL 
Rating:
5.0

My 1st experience was with u-haul today and I must say my experience was great.

SABLE DAVIS 
Rating:
5.0

Customer did not leave a comment.

ROBIN COOPER 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ELKINS 
Rating:
5.0

this location atmosphere makes you feel so comfortable. Great people. Makes we feel valued

James Aikens 
Rating:
5.0

top of the line!! As many times as I rent from you guys I should receive a FREE rental

James Aikens 
Rating:
5.0

Customer did not leave a comment.

SHANNON JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Kimberly E Acevedo Gonzalez 
Rating:
5.0

Beat service ever

James Aikens 
Rating:
5.0

$19 false advertisement. Advertisement needs to be taken down. Pricing is ridiculous! My friends, family, company, affiliates, and myself will use more honest and open companies for future references.

DASONYA LIVINGSTON 
Rating:
5.0

love this team

James Aikens 
Rating:
5.0

excellent service

James Aikens 
Rating:
5.0

Customer did not leave a comment.

Lee Burris 
Rating:
5.0

Customer did not leave a comment.

JEFFREY WALSH 
Rating:
5.0

best service experience EVER

James Aikens 
Rating:
1.0

The uhaul burnt gas, want clean, and seemed like the engine was burnt out or something the way I put gas inside of it

TENESHIA CAMPBELL 
Rating:
5.0

excellent service from this location ONLY PLACE I RENT FROM

James Aikens 
Rating:
5.0

Excellent staff

James Aikens 
Rating:
5.0

Customer did not leave a comment.

Brad Kaiser 
Rating:
5.0

staff is so professional

James Aikens 
Rating:
4.0

Customer did not leave a comment.

Jennifer Baker 
Rating:
5.0

Have more gas in it

TRAVIS SMITH 
Rating:
5.0

Customer did not leave a comment.

CADEJAH LOWERY 
Rating:
5.0

Not one thing should be changed. I truly appreciated the Fast, super friendly, and professional service.

Clarenda Gillard-Rhodes 
Rating:
4.0

Customer did not leave a comment.

Dorothy Gade 
Rating:
4.0

I thought rental was for a day so surprised by extra charge. Was not told about online return procedures.

DAVID WHITE 
Rating:
5.0

excellent service

James Aikens 
Rating:
5.0

Customer did not leave a comment.

KEITH MOORE 
Rating:
5.0

Customer did not leave a comment.

neal carroll 
Rating:
5.0

Very nice people

ROGER WILSON 
Rating:
5.0

best outfit in town

James Aikens 
Rating:
5.0

best service ever!!!

James Aikens 
Rating:
2.0

Have someone their to help unhook trailer hitch. It took two of them to connect it.

GERGELY GYORFI 
Rating:
5.0

The UHaul Agent was super the best

CLARENCE GRANT 
Rating:
4.0

Customer did not leave a comment.

HECTOR ISAAC 
Rating:
5.0

Good place and nice and friendly people.

HECTOR ISAAC 
Rating:
5.0

Plenty of space to park the big trucks.

Robin Gaymon 
Rating:
1.0

I was disconnected several times when calling the call center.I spoke with one helpful representative but the other two representatives had a nonchalant tone and were not helpful. 24/7 share was not accessible and overall had a terrible experience .

JOHN GAINEY 
Rating:
5.0

Guys in the office were AWESOME!!! Would recommend highly.

MIA MULKEY 
Rating:
5.0

Very helpful people

Quincy Miller 
Rating:
5.0

Daryl is a rockstar, always professional and courteous

James Aikens 
Rating:
4.0

Customer did not leave a comment.

Christian White 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ANSELL 
Rating:
5.0

Darrell and the men are always professional and prompt.

James Aikens 
Rating:
5.0

Quick easy

john elzey 
Rating:
5.0

Customer did not leave a comment.

Jennifer Cooper 
Rating:
3.0

The person that helped hook the trailor up to my truck was rude to me and my wife i was not happy

courtney hains 
Rating:
5.0

Nothing. I was confused about the location. However, the representative at this location was professional and courteous. He provided me with the outstanding service that U-Haul represents.

Todd Williams 
Rating:
5.0

Great customer service

Christian Roman 
Rating:
5.0

I don't think it could be any better.

JERRY TUMBLIN 
Rating:
5.0

Manager and attendant were Fantastic!

Henry Allen 
Rating:
4.0

Customer did not leave a comment.

Stephen Edwards 
Rating:
5.0

Customer did not leave a comment.

CHARLES DAVIS 
Rating:
5.0

I've rented from this location several times and found it friendly and easy.

Michael Cullen 
No reviews have been submitted for this location.

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