Make the app work! U-Haul’s process was extremely difficult because calling always redirects customers to the app, which is obviously offline or completely shut down. I had to revert to the old website to see or check on anything. It was highly frustrating. However both times I called the call center, the employees were very kind, empathetic, knowledgeable, and calming; making the experience enjoyable.
ROY T
Customer Reviews for Wimbush Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our drop off was a at a different location. We went when they were supposed to be open so I could discuss the fuel issue but they were closed and no one answered the number provided.
Abby JThe service was right on time. The office worker had a VERY POSITIVE ATTITUDE. Completed the transaction very quickly. I will always recommend and utilize the uhaul services this location. THANK YOU ALL AGAIN. I’m all moved in & settled. Thank u
Reneeq TOther peoples items and trash in cab of the truck. Owner chose self pick up without notifying us.
Andrew TFast service, the auto transport was very easy to use. 5 star service.
jonathan wGet some dollies.
Jalesia NThe key drop off box was in an unusual location. We thought it would be by the door. After looking around, we noticed it out on a pole near the entrance. The location was closed due to the holiday.
Janet LAdd a winch to the car dolly. Makes like a lot easier.
Dustin HThe man was friendly and it was quick and easy
denise pThe service was great. They are quick and efficient. The equipment was super clean and well meverything. The staff is friendly and able to answer any questions you have. I enjoy my experience everytime.
ShaQue OYoung boy that was working was rude and disrespectful to me. I went there to drop off truck and no one there I drop off truck and kept keys they were suppose to be open on Sunday I called all day no answer went up on Monday not open I called several times. Finally about around 12:00 they called me that was when young boy was rude and when I went the next day rude again. Boy need to respect his elders
Mary BStay like you are Very friendly and very courteous and understand the individual needs. Thank you.
William MThe tire on car hauler had less than 20psi in it. I filled it with air and everything worked out.
Melvin KI arrived on time by no one was around. I called both local number’s listed but no answers. I had to have U-haul call me back. After waiting for 50- minutes someone finally showed up to assist me. Because of the waiting and then the added time to check everything out to me it put me behind schedule.
Jerry HIt was a very easy transaction and would use them again
maurice lThis company is great and seamless, they have the best equipment and go above and beyond to help their customers. Especially Jon, he’s always ready to help whenever I need it.
William HHad no problem with the truck. John was very helpful to me with his instructions
Judith PNothing at all jonathan is extremely helpful and makes sure that we are taking care of everytime.
Courtney MI reserved my truck for 9am, but didn't get there till 10am. Jon was gracious enough to wait for me, which was greatly appreciated. He was nice as could be, and explained everything I needed to know, as I'd never rented a UHaul before. Great experience, would highly recommend!
CHRIS EGreat service. Was there in less than 5 min to meet me, he put the trailer to my hitch for me and verified it was secured. Very pleased with my experience.
michael aExcellent customer service, friendly and very knowledgeable on products and services related to U-Haul. It was an excellent transaction from beginning to end and I Will always recommend this location.
Jerome AThey made the process quick and easy! Highly Recommeneded
Jonathan WThe service was excellent. The U-Haul representative came to my aid when I had an issue with using the remote and technology part of the reservation. I am so impressed with U-Haul.
Lora JThis location does NOT have anyone on-site! The building has trash and cobwebs. It is obviously not used. During hours we arrived to find a note on the door with two phone numbers to call. No one one answered but when we left a message we received a call back. They told us to leave the keys in The Dropbox. They also had lockboxes like the pick up location. These businesses seem sketchy and we don't feel comfortable doing business like this.
Michael KJonathan was great and very accommodating and very helpful. My only problem is with the 1800# with u haul. These problems include long waits on hold. A lot of transfers with dropped calls. My wife and I are very fortunate jonathan was so helpful.
Courtney MPhone number only goes to VM. Over charged me when I returned the uhaul. Receipt said missing/damages. Nothing was missing or damaged. I had to call customer service the Rep had no record of anything being missing/Damaged. Very unprofessional location.
Kennisha S