Customer Reviews for Jiles Rd Shell
(U-Haul Neighborhood Dealer)

44 reviews

4240 Jiles Rd   Kennesaw, GA 30144

(770) 966-1643

Office Hours

  • Mon-Sun: 12 am–7 pm

Services at this Location:

Contact Us

(770) 966-1643

4240 Jiles Rd
Kennesaw, GA 30144

Services at this Location:

Office Hours

  • Mon-Sun: 12 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My original location was closed when I arrived no note left vm did not return call had to call CS to assist. I was three hours late regarding my plans.

Karen O. 
Rating:
5.0

Good

Kobe Y. 
Rating:
5.0

Convenient location. Leave the truck behind the convenience store.

Hactor C. 
Rating:
2.0

At this Shell gas station there was one attendent who did not leave his locked enclosure, inspect the truck, check all materials were returned, or secured the truck. Anyone could easily open the truck and steal the furniture pads and appliance handtruck. The lack of security was surprising.

Lorraine F. 
Rating:
3.0

Very limited equipment, no supplies whatsoever. I reserved truck with one 12-pack of blankets, only to be told they don't stock them at that location. The online reservation system needs to be updated to alert the customer if they reserve moving supplies that aren't available.

Mark P. 
Rating:
1.0

Customer did not leave a comment.

Niesha S. 
Rating:
3.0

Overall, a poor experience.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Nirmal P. 
Rating:
5.0

Customer did not leave a comment.

Lyric W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Chief D. 
Rating:
5.0

Customer did not leave a comment.

Candis W. 
Rating:
4.0

Right tote needs replacement as it does not hold the air pressure

juan C. 
Rating:
3.0

Customer did not leave a comment.

Stacy D. 
Rating:
5.0

Had truck for a week. The air conditioning did not work.

Winn W. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
2.0

Returning to Shell station on Jiles road, Kennesaw, Ga. No signage, no uhaul sticker on the door, no indication that this is the right place to hand over the keys to a $45,000 vehicle.

Scott L. 
Rating:
5.0

Very friendly and convenient service.

Jason M. 
Rating:
1.0

Customer did not leave a comment.

Livia R. 
Rating:
3.0

Turned in the key at the register. Cashier didn't say a word.

Lindsey M. 
Rating:
4.0

Customer did not leave a comment.

Caleb W. 
Rating:
4.0

Customer did not leave a comment.

Fredrick B. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
1.0

Would not come examine the truck, so now I'm being charged $15 extra dollars. Will never use U-Haul again.

TRENT R. 
Rating:
5.0

Customer did not leave a comment.

Meridith K. 
Rating:
4.0

Customer did not leave a comment.

TOIYA J. 
Rating:
3.0

Truck was clean , I was told the charge would be 60 dollars and then got charged over 100 so I was not expecting that.

Jade S. 
Rating:
5.0

Quick and easy working with the workers at the store.

Larry H. 
Rating:
1.0

Car is in bad Shape and shakes and loud

Ramy H. 
Rating:
3.0

I booked a truck at your Kennesaw location on Cobb Pkwy, as well as 10 moving boxes and a roll of tape. When I got there I was informed that there wasn't a truck available for me and that the boxes and tape wasn't there as well. I was then sent to the Jiles Rd location, where there is no signage that says that you are going into the service station to get the trucks and sign the paperwork. Again, in that location, no boxes or tape that I had previously paid for already. I've been charged for things I never got, I was sent to another location where I didn't want to go and truthfully, it was a shitty service expereince.

Christopher W. 
Rating:
4.0

Very good experience!

MIKE G. 
Rating:
5.0

I have used this location 3 times in the last 2 weeks. I kept coming back because the people treated me with outstanding professionalism and caused no drama to the procedured. They know how to get you on the road in the least of amount of time. Great guys who I would recommend without a second thought!!

Edward G. 
Rating:
5.0

very nice people no drama and good customer service. IN fact I have reserved another truck at this location since everything was handled in a professional manner. Thanks Guys!

Edward G. 
Rating:
5.0

Great location , staff was thorough and personable

Desmond S. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
3.0

Simple easy same-day move.

Larry H. 
Rating:
1.0

Customer did not leave a comment.

NURAIN M. 
Rating:
5.0

Great location. Easy access. The check-in was nice because it was all electronic.

Chanel D. 
Rating:
4.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Very helpful and professional.

Ronius J. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
2.0

Customer did not leave a comment.

Caleb J. 
Rating:
5.0

Customer did not leave a comment.

Eronica S. 
Rating:
2.0

On my request it clearly states how long I requested the truck for. But I get a call and a text saying that my truck is late for turn in

anthony R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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