My original location was closed when I arrived no note left vm did not return call had to call CS to assist. I was three hours late regarding my plans.
Karen O
Customer Reviews for Jiles Rd Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Kobe YConvenient location. Leave the truck behind the convenience store.
Hactor CAt this Shell gas station there was one attendent who did not leave his locked enclosure, inspect the truck, check all materials were returned, or secured the truck. Anyone could easily open the truck and steal the furniture pads and appliance handtruck. The lack of security was surprising.
Lorraine FVery limited equipment, no supplies whatsoever. I reserved truck with one 12-pack of blankets, only to be told they don't stock them at that location. The online reservation system needs to be updated to alert the customer if they reserve moving supplies that aren't available.
Mark POverall, a poor experience.
JAMES GRight tote needs replacement as it does not hold the air pressure
juan cHad truck for a week. The air conditioning did not work.
Winn WReturning to Shell station on Jiles road, Kennesaw, Ga. No signage, no uhaul sticker on the door, no indication that this is the right place to hand over the keys to a $45,000 vehicle.
Scott LVery friendly and convenient service.
Jason MTurned in the key at the register. Cashier didn’t say a word.
Lindsey MWould not come examine the truck, so now I’m being charged $15 extra dollars. Will never use U-Haul again.
TRENT RTruck was clean , I was told the charge would be 60 dollars and then got charged over 100 so I was not expecting that.
Jade SQuick and easy working with the workers at the store.
Larry HCar is in bad Shape and shakes and loud
Ramy HI booked a truck at your Kennesaw location on Cobb Pkwy, as well as 10 moving boxes and a roll of tape. When I got there I was informed that there wasn't a truck available for me and that the boxes and tape wasn't there as well. I was then sent to the Jiles Rd location, where there is no signage that says that you are going into the service station to get the trucks and sign the paperwork. Again, in that location, no boxes or tape that I had previously paid for already. I've been charged for things I never got, I was sent to another location where I didn't want to go and truthfully, it was a shitty service expereince.
Christopher WVery good experience!
MIKE GI have used this location 3 times in the last 2 weeks. I kept coming back because the people treated me with outstanding professionalism and caused no drama to the procedured. They know how to get you on the road in the least of amount of time. Great guys who I would recommend without a second thought!!
Edward Gvery nice people no drama and good customer service. IN fact I have reserved another truck at this location since everything was handled in a professional manner. Thanks Guys!
Edward GGreat location , staff was thorough and personable
Desmond SSimple easy same-day move.
Larry HGreat location. Easy access. The check-in was nice because it was all electronic.
Chanel DVery helpful and professional.
Ronius JOn my request it clearly states how long I requested the truck for. But I get a call and a text saying that my truck is late for turn in
anthony r