Customer Reviews for Bennetts LLC
(U-Haul Neighborhood Dealer)

482 reviews

329 S 1st St   Raton, NM 87740
(Behind Phil Long Ford dealership)

(575) 445-9012

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(575) 445-9012

329 S 1st St
Raton, NM 87740
(Behind Phil Long Ford dealership)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Did phone check in

LEWIS S. 
Rating:
1.0

The owner has very poor customer service skills and is very rude. Has two large dogs in the office barking at customers. One dog almost knocked me down. I would never recommend this location and will seek other locations in the future.

Phillip R. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

john E. 
Rating:
5.0

Customer did not leave a comment.

chris F. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Nice hometown owners

Caelan H. 
Rating:
5.0

Customer did not leave a comment.

Kimberle B. 
Rating:
1.0

The man is rude.. not do much of anything but complain .. NO customer service at all, the ladies are nice and the dog's.

Jeannie D. 
Rating:
4.0

Customer did not leave a comment.

Pat S. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Marlene was precious and so sweet and made the drop off so incredibly effortless! Also, huge kudos to Pete, who Marlene recommended to help with my unload. He was so strong and helpful and fast!

Karla M. 
Rating:
4.0

Customer did not leave a comment.

donte T. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

jeff W. 
Rating:
1.0

The male owner was rude and treated his wife with disrespect in front of myself. He also charged my credit card for two day rental of a car hauler trailer when I brought it back within 9 hours from the time I picked it up.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

Estrella V. 
Rating:
5.0

Super nice. Very friendly.

Jeff H. 
Rating:
5.0

Marlene at Bennett was SO kind and courteous! I truly appreciate being treated so well after such a long trip

TERRI C. 
Rating:
2.0

The moment I opened the door a big dog and medium size dog came running towards me barking scared me immediately. I never seen or signed the contract because the printer didn't work. I never got it emailed to me either. I escorted my self to the vehicle and did an inspection on my own. I wouldn't go back to this place. The woman was very nice but the dogs were intimidating, licking and jumping on me.

Sue A. 
Rating:
3.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Thanks for the help I will be renting a trailer this next week so I will be calling you for help thank you for your help Roy

Roy G. 
Rating:
3.0

The owners were very nice, but they need a younger person, male, do the hooking up and checking wiring, and lights. The older lady was helpful, but she should not be lifting the trailer to ball, and her husband, older gentleman, could not get onto his knees to check connections. So I had to do myself, customer, to keep from having older people doing that manual work. They need more staff, younger males there working.

Paul G. 
Rating:
3.0

Customer did not leave a comment.

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Clean wind shield. Very nice people. Thank you so much.

Vickie C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The place i rented from was extremely inviting and great customer service i really have no comments on improvements on this particular site

JOHN CELSO W. 
Rating:
5.0

Customer did not leave a comment.

Jeannette O. 
Rating:
4.0

Customer did not leave a comment.

Roxie S. 
Rating:
5.0

You do everything right! Thank you!

Barbara G. 
Rating:
5.0

Excellent service, dependable and very user friendly.

Motte T. 
Rating:
3.0

The lady there was AWESOME! She went above and beyond to help us out. The man, not so much. Maybe he didn't have enough coffee yet.

Terry Z. 
Rating:
5.0

Customer did not leave a comment.

Jeanne H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Excellent service and kindness and help at Bennetts in Raton, NM!!

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Fix your computer system. If you have to ask what's wrong with it.. You should already be terminated, along with your CTO.

Scott Z. 
Rating:
2.0

The pick up location is unavailable on the weekend. We were scheduled to pick up our truck at 9am, the opening time, the person did not arrive until 9:25am.

Christina M. 
Rating:
2.0

The uhaul smelled horribly of cigarette smoke.

Travis V. 
Rating:
3.0

Customer did not leave a comment.

Ashley S. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Nothing that we can think of.

Ernest G. 
Rating:
5.0

Dropped off after hours

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

ron M. 
Rating:
1.0

Enclose the vehicles to prevent theft and vandalism. Stage more than one vehicle, in case there is a problem with one of the vehicles.

Heather H. 
Rating:
5.0

The 5x8 cargo trlr I rented was in great shape. I pulled it from NM to OH in 3 days w my Tacoma w 500 lbs of stuff. No troubles.

Chris N. 
Rating:
3.0

I never got a Dollie in my truck

Justin B. 
Rating:
3.0

Customer did not leave a comment.

mark K. 
Rating:
3.0

I was issued equipment with non-working taillights.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
5.0

The Owners have Great Customer Service Online site was having problems and I needed a confirmed truck the next morning, They were able to get to the reservation confirmed and I could get my equipment picked up from a location that was time certain. Greatly Appreciated

Edwtn L. 
Rating:
5.0

Nothing to improve! Reserved online with short notice, pickup, courtesy and return were Easy.

Zibbie L. 
Rating:
3.0

Don't send them 20 miles out of town to pick up when every lot in Austin TX was full of trucks the online reservation did not take I showed up no truck for 1 way trips I wad told I was told I'm being charged800 miles but if use less will receive credit did not happen next trip Pensky

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

The security codes to pick up the vehicle would not work. We had to try several different times to get the right code. Then, the lock box didn't want to open.

James H. 
Rating:
3.0

Customer did not leave a comment.

TONY H. 
Rating:
1.0

The lady that worked there was very very lovely. However her husband was not. Raciest remarks were made toward me. When I called the day prior and asked him if the two trailers I needed was available he rudely said no to one of them but yes to the other. He also made the comment that he recommends that all female drivers get insurance on the equipment. They also had a sign that stated that prices could be altered dependent on our attitude. They also locked and left before noon for lunch then was suppose to return at 1pm which they did not return until 1:30. As well as charging $60 for gas when it only needed $5 worth. Highly unprofessional and will not be returning to this uhaul nor recommending it.

Brian K. 
Rating:
2.0

Super frustrated with all the back and forth of a trailer. Take the trailer, don't take the trailer, get a discount, don't get a discount and I see an additional charge that now I have to research.

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Delores G. 
Rating:
5.0

Mrs Bennett was a delight to work with!! So helpful! Got us going in record time!!

Margaret H. 
Rating:
5.0

Due to problems of finding help in this area, we had to reschedule several times. The process worked very smoothly, and at one reschedule our internet service went out and your agent had to help reschedule-he did so, and it all went perfectly. Very impressed!

DEREK D. 
Rating:
5.0

very helpful good people

norman E. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Bennetts is located inside a 100 year-old building, at least it looks that way. Clean? Inviting? Well not to your average U-Haul renter, but for me it was old-school cool. The folks running the place were codgy, old-timey folks, but believe you me they know their business. I left happy and satisfied.

James B. 
Rating:
3.0

Customer did not leave a comment.

Dylan R. 
Rating:
5.0

Drop off site was a much better interaction. The staff was inviting, easy to work with.

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Christy G. 
Rating:
4.0

WORKED OUT Great So great. I AM SORRY TO SAY. WE WENT AND BOUGHT A BOX TRUCK. OF OUR OWN AS WILL HELP US DO MORE THINGS AND WILL SAVE US IN THE LONG RUN. PARTNER IS AN auto mechanic.

Edwin L. 
Rating:
5.0

Love working with Bennett's!

Deborah S. 
Rating:
4.0

Good and convienat location.

Edwin L. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
1.0

This drop off location was horrible. The employee was very rude and acted like an asshole towards my father and I. My father walked out as I continued to listen to his smartass questions and rude comments talking to me like I was a piece of shit while the other employee there laughed. Never again!!!

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Madeleine M. 
Rating:
1.0

Pick up was difficult this is my first time using uhaul and the app was difficult I was completely overwhelmed thanks to the customer service lady when I called I got it figured out

Jocelyn B. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl L. 
Rating:
3.0

Make the online drop off less complicated, frustrating and confusing. Was a real pain after a long trip!

Harry W. 
Rating:
5.0

The lady who helped me with the trailer pick up was great. Thank you.

George M. 
Rating:
5.0

Customer did not leave a comment.

JLandon N. 
Rating:
2.0

Due to the location, I would recommend it out of convenience. The gentleman in the building was not friendly and the three of them seemed hostile towards one another. Due to picking up the trailer in the middle of the day we didn't realize that the running lights on the trailer didn't work, although we had signal and braking lights.

Lindsey W. 
Rating:
3.0

Dropped off after hours.

Joe J. 
Rating:
3.0

My preferred drop off was Trinidad, but they were overwhelmed with trailers. By drop off date they could accommodate my drop off, but southern CO uhaul said I'd pay a penalty for breach of contract, so I had to drive over the pass to Ratón to drop. Nobody was there as it was lunch hour so I had to drop the contract in the box and the trailer in the lot. Just frustrating. The people I had to talk to were helpful and efficient.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
1.0

Customer did not leave a comment.

Khloe C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Great Service!

Patrick P. 
Rating:
5.0

Nothing can be improved! Very pleased with Bennetts LLC as their customer service was excellent! ! Bennetts LLC corrected a problem that Billings Rent a wreck caused for my husband and I. Bennetts LLC is a asset to U-Haul!

Glennda M. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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