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Ronald H
Customer Reviews for Benco Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant said the truck had been stolen prior when I told her the truck rode very uneasy and steering wheel shook and seemed like it need the tires balanced or serviced. The gas cap was also broken. I was told none of this prior to renting.
Julian KVery friendly and professional- will definitely recommend them!
Deborah GI have no complaints :-)
Anissa FAll worked out fine, thank you.
Rusty PDonna was super sweet and helped me a lot
ramona sno improvement needed 👍
Brandon DEverything was fine.
Rhonda ABest experience, fast and easy
Tara BEverything was fine with me
Antonio ANothing, owner of storage facility was great.
ALTON CTruck needs a ramp.
HELEN PYou only have one van to rent and I assume that is because the lack of parking for another. I rented it for over 30 consecutive days so you didn't have another one to rent in case someone else needed one.
paul nNo complaints, easy transaction.
Lessie NGreat experience!
Adrienne Tmoving is a pain but your people made it better
Susan BAudrey was phenomenal in provided a vehicle for our move. She is very friendly and professional.
Michelle WThe check-in process took 30 minutes because the mobile pick-up process resulted in my still having to go inside and deal with the clerk at the location, who did not know what to do, which took additional time. If their process still requires working with a clerk, then why is it advertised as not having to work with a clerk? This location's pick-up process needs serious attention.
Steve BI was charged $70. For a $19.99 U-Haul rental with no more than 10 miles round trip/1hr 30min. Woman up front was unprofessional. I would like my partial money back. I don’t mind paying for what I used.
Bryce RProvide a ramp and even a hand truck without extra rental fee. That's why we rent a truck rather than find a friend with a large SUV. We were handicapped without either for moving large items from a storage unit.
Noreen SI was in and out very quickly! The agent had all of the paperwork completed and even called in advance to confirm i was coming! Excellent customer service!
ANTHONY MCustomer service was most excellent!
Barbara MVery good experience! The attendant was nice and made this an easy transaction.
BEN HKeep doing what you do.
timothy bThanks, everything was great.
DAVID SThe u-haul person pointed to a spot in the grass where she wanted the trailer dropped off and then went inside her building, never to return. I had to back the trailer in place, and unhook it by myself. At 68 years old, and having a bad back, this is not what I should be doing.
BRUCE HA little more training by AFM for all locations as to how to use and what to do when equipment is received regarding the fairly new pig tail configuration of the trailer lighting system. Do you leave it on the trailer or remove it and store it inside office until trailer is rented again? From my point of view leaving it on the trailer is asking for damaged, stolen, or just plain moisture damage in very short time thus increasing the cost of having the lighting attachment configured this way.
Jere JNothing yall were great
donna mEven though this location wasn't open when I needed to drop off my rental, the manager, Shelly answered her phone and we talked about my check in. Worked for me!
cyd g?
Michael SExcellent service and friendliness.
ron hVery nice and professional people
owen YThe lady that rented me the trailer was extremely friendly and helpful. What a great employee you have!
paul bNo complaints excellent and friendly service
David PExcellent customer service!
Rebecca TFirst of all I filled out an express pickup on internet and was to pick up trailer at 9 am 06/14/17. No one was there so I had to call them at home. They got there at 9:20. They had to fill out more stuff keeping me there even later. Second, trailer was parked in muddy area instead of concrete area. I was muddy knees down from trying to hook up trailer. I was disappointed. I did my part but don't think at all they did their part.
Robert SReturning the trailer was great and she went out of her way to help me. She understood I had a really bad experience and she tried to help resolve the issue.
Melissa HThe Dealer was great. But the Fort Worth office mislead me. I rented a 26 foot truck and found when I got to the place to load the floor of the truck was not flat so I could not slide my load. I called Fort Worth and Donna said if the truck won't work then just take it back and get a refund. When I got back with the truck to the dealer Donna said charge me full price $131.00. Not happy Bret Rice 2743 FM 917 Mansfield, Tx 76063
bret rUhaul might look into their web site. Had problems reserving trucks.
bill cEvery thing went well, served my needs.
roger mfocus on me not the next customer or one on the phone
ROBERT RMore consistent office hours
richard kStaff is always friendly
PEGGY WThe lady that helped me was very friendly and professional. Outstanding.
Raymond M