I always receive great customer service. No problem with availability, trucks are cleaned. Equipment is always in the truck. Greatly appreciated.
Stephanie S.
Customer Reviews for Belleville Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Where is my survey on the location we were initially to pickup a truck from and your app? Both were a complete failure.
Richard S.Great service!
Reanold H.As always everything was great as usually. The lady that's always there is always nice and generous.
Frances R.Everything went great
Demetrius H.Very nice
TYNETTA E.Wouldn't change anything
Mitchell D.Experienced a little difficulty finding the location as it sits back from the main road behind other businesses. Have to keep an eye out for the sign near the driveway to identify the proper place to turn. Location was open on a holiday, so turn-in was quick and painless. Staff was extremely helpful and polite. Highly recommend you visit this location for your moving needs! Nice large parking area and easy access to trucks. Noted they do have two self-pickup lock boxes on the fence near the entrance as well.
Curtis G.The truck I rented didn't have any gas in it at all, so the next time I would have to use a rental I would like for me to not have to put gas in it before I make use of it. Makes no sense that it was not any gas in it.
KENYEA E.THE LADY IN THE OFFICE (DIDN'T GET HER NAME) WAS VERY POLITE VERY PROFESSIONAL. WE HAD A FEW INTERUPTIONS AND SHE WAS VERY APOLOGETIC HAD A WONDERFUL EXPERIENCE BOTH IN PICK UP AND DROP OFF.
HERBERT G.Where I dropped off the gentlemen behind the desk was very apologetic and helpful
Sandi W.Stephanie(sp?) was polite, professional, and efficient. Thank you!
todd P.Truck needs repairs
Gloria G.NA
Josephine A.Just good all around
Dion P.I could not use the app to return the trailer after hours so I had to return the following day when they were open.
Greg L.The only issue I have was with your app in trying to take pictures of the odometer.
Teresa I.Very thorough. Very professional. Very friendly.
David K.Idk if it's the location or U-Haul in general. But I had issues getting areservation once I finally got one through the app Customer support was saying they didn't have record of my reservation to assist. I had problems getting through the process to close out my rental and it also took over 20 minutes to actually start my rental and pick up my truck through the mobile option. Overall, it just seemed very difficult.
Kiana S.Uhaul truck was very beat up it took me almost an hour to inspect it before pulling off the lot I counted 37 missed damage to the uhaul before I pulled off the lot
LaNeisha S.Easy drop off
Paige S.Jason was very helpful with my rental needs. Returned the truck after 7 hours, went to the website to complete rental return requirements but no thing for me to go to. Called office no answer so will call back.
Kayla M.Excellent service Excellent people. Thank you
Asaad A.Great customer service! Very helpful.
Barbara S.Thank You Jason
PAUL S.There was a little confusion. I had scheduled it one-way to be dropped off in Mascoutah, when picked up, we were talked into having an “anywhere“ drop off, we tried to drop it off in Mascoutah, which counts as anywhere however when we got there, we were told we had to take it to the Belleville Storage 20 minutes away so that added about nearly an hour of wasted time for us
Fontaine C.Checking was ok. Could have been better with service.
Shaquida D.Nothing. The person who took care of us at check-in and check-out was exceptional! Great service all around.
STEPHAN M.This U hail was in poor condition. It would not go above 15 miles per hour without major hurtling. I called and reported this situation to the u haul rental company with a reply with im sorry theta happen. This made us late for picking up items in our pod causing me more out of money. Just poor business's
Tiffany F.The management was very helpful and understanding
David M.Everyone was very helpful and kind. Customer service is so important as they are the face of your company and your reps were excellent. Pick up on a Sunday was so easy and then drop off was a breeze too. Good job all around!
Jill F.Everything was great.
Lynne T.I would say when it comes to the pick up inspection that the employee walk out with the customer to do the inspection rather than doing it online.
Tony M.No improvements needed!
RAYMOND R.Was relieved that the representative was able to complete my reservation pick-up on his designated mobile phone. A storm had taken out the internet and phones. He was able to complete it thankfully on the mobile phone since I'd taken off work for the afternoon and needed to be out of my apartment in just a few days.
Kurt N.I got charged for a moving dolly that I returned and got charged for an extra day when I returned the U-Haul s day early.
Chris B.Very helpful kind heart eagerly greetings. â¤ï¸
tagotta B.This was my first time renting U-Haul from Belleville Storage Center. Jason was friendly and helpful. He explained the process thoroughly. It was easy to return and check-in by using the phone app. I would definitely recommend and plan to come here again when I need U-Haul service. Thank you!
Linda W.My only issue was with the mobile truck return not being able to identify my location and no location barcode was apparent at the drop-off site. The pickup experience was excellent.
Ryan C.Awesome customer service
Jocelyn M.Nothing to improve
QUEEN W.Appliance dolly was not clean but working properly
DENARRIKA F.Make your website work and provide pictures of where the code is located when your crappy website won't pick up my location
Misty H.Cup holders were dirty of spilt liquid, car battery died in my driveway due to a week and leaking battery. This should have been checked before picking up vehicle.
Dylan B.Very RUDE Nicole who is married to the DM of uhaul. Never ever have I experienced such a weak uneducated person in my life.
Kim B.