Customer Reviews for Bel Air Service Center
(U-Haul Neighborhood Dealer)

321 reviews

16010 McMullen Hwy SW   Cumberland, MD 21502

(301) 729-2946

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(301) 729-2946

16010 McMullen Hwy SW
Cumberland, MD 21502

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Better parking lot lights for night time drop off

Travis M. 
Rating:
5.0

Great people and quick service!

Christopher B. 
Rating:
5.0

The gentleman we spoke to was very friendly and helped us very quickly.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Tayari B. 
Rating:
3.0

☆ ☆☆ First off: A SUPER SHOUT-OUT to UHaul CUSTOMER REP. LY-TIA!!!! YOUR OUTSTANDING DILIGENCE, PATIENCE, AND KINDNESS - 3 SEPARATE TIMES ON AN EARLY SATURDAY MORNING - WERE INCREDIBLE!!! WE COULD NOT HAVE MADE THIS MOVE WITHOUT YOU!!!! We were fortunate LYTIA found this afterhours UHaul location for us when West Virginia Outdoor Power of Keyser WV dropped the ball. ▪︎ THE TRUCK: Cab reeked of stale cigarette smoke, there were oily splotches all over the console, and crumbs and dried drink residue in the cupholders, the foot areas on both sides were clean enough. The cargo area was clean enough. Drivers side window needed to be nursed back up - by two people - when rolled down (due to the cigarette smell); and passenger has to get back in from drivers side (or driver has to throw their back out reaching over to pull door handle from inside) if passenger locks their door when they go to the loo. UHAUL, PLEASE CLEAN, DISINFECT, AND INSPECT THE TRUCKS, ESPECIALLY THE CABS, BETWEEN RENTALS -- THE PEOPLE ARE THE MOST PRECIOUS "CARGO" IN YOUR VEHICLES.

John M. 
Rating:
5.0

Customer did not leave a comment.

jonathen W. 
Rating:
5.0

Customer did not leave a comment.

SHERRI B. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Don't change drop off locations after people pick them and are ok'd.

Kathy T. 
Rating:
4.0

Starting the online process was a little tedious but got better. The turn in process was much easier.

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

darrel Z. 
Rating:
5.0

All was fine, no problems at all.

mike B. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Work on the website to make loading a license photo from a file possible.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

brian W. 
Rating:
5.0

Customer did not leave a comment.

tim B. 
Rating:
5.0

Dave and his crew were very welcoming and extremely friendly. Let me use their top secret Wifi. Great local stories, too! Good guys!!!

Pete C. 
Rating:
5.0

I had the perfect rental, not sure how to improve it.

Barth F. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

bill M. 
Rating:
3.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

The guys at the BelAir Service Center were very personable and professional and accommodating when I needed to extend my rental. Will do business with them again if the need arises.

STEVE K. 
Rating:
5.0

Customer did not leave a comment.

Ronna M. 
Rating:
5.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer service was superb.

Walt S. 
Rating:
5.0

Great place to rent a uhaul! I'd reccomend to anyone.

ADAM L. 
Rating:
4.0

I was dissatisfied with the uhaul.com return, it gave me multiple error messages

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

KYLIE S. 
Rating:
5.0

Good location and friendly people

Charles P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Renting and checkout wasn't the best

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Chtis at BelAire was very helpful and is highly recommendy by myself. This usuage was my 2nd encounter with U-Haul and you come highly recommended and I am satisfied completely.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Chris went above and beyond to get me on the road.

THOMAS Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

ROGER S A. 
Rating:
5.0

Improve the website and picking up the truck

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

Fiona G. 
Rating:
5.0

Have used before and AGAIN exceeded our expectations

Sharon M. 
Rating:
5.0

I always rent from this Location. They are friendly and Helpful.

APRIL M. 
Rating:
5.0

Customer did not leave a comment.

CAMERON MITCHELL G. 
Rating:
3.0

The online ordering and check in and check out system sucks. It is not user friendly and takes forever. Do not recommend.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

LEONARD A. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

I commend this location for being friendly and helpful.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Kadam A. 
Rating:
2.0

Called to ask about drop off - store closed at 6, but only one guy did registration for uHaul and he was leaving at 3:30. His response - “good luck .” No help at all.

Christoph A. 
Rating:
5.0

Chris was excellent in all regards. Came in early morning on his day off to get us a truck and hook up the auto transport along with showing us the ins and outs of how to use it. Great experience and would highly recommend this location to anyone.

GEORGE G. 
Rating:
2.0

Vehicle was very clean; cab and back. Customer service was not the best though. Employees made offhand comments indicating I was taking up their time. Never once felt like my presence was welcomed at the location, only that I was an inconvenience. Quite disappointed as this location was extremely convenient for our needs.

KAYLEIGH P. 
Rating:
5.0

The U-Haul App is a pain. Why do I have to key in all my information on my license only to have the app scan it and then fill it in automatically? Also, stepping through all the questions of other available services is a pain when al lI want is a truck.

Ed M. 
Rating:
5.0

Everything was perfect. Chris provided excellent customer service. I will definitely be using his site again and will pass it on to my family and friends.

Robert B. 
Rating:
5.0

This location was great. However it was not my planned pick up location. I originally ordered to pick up a truck at Dans place in Cumberland/LaVale MD. My schedule pick up time was 9am and since the agreement states I could pick the truck up within an hour of that time, I'd planned on getting it around 8:15. The night before my planned pickup, someone from uhaul or Dans place (I'm not really sure to be honest) called me to see if I could push that time back because the customer who currently had the truck was running late bringing it in. I explained that unfortunately I could not do that as the people coming to help me from 4 hours away wanted to get an early start. The man I spoke with said something along the lines of “ok let me see what I can work out”. I arrived there a little after 8 to see at least 2 of the 26ft trucks at dans place and went to complete the online check in just to find out I couldn't get the truck until 10 am because they did not put it in the system for 24/7 pick up. This was a HUGE inconvenience and I will never recommend dans place to anyone for uhauls. That said, I called uhaul, was connected immediately connected with a very kind woman who transferred my transaction to the bel air location, and had me all taken care of in a matter of minutes. We travelled to the bel air location and had no issues there on out. However- it would be nice if uhaul required trucks to have a full tank of gas upon returning. I only say this because I picked it up with 1/4 of a tank and had to fill up immediately, which costed me about $120, to end up returning it with 1/2 a tank of gas. Just kind of felt like I spent more on gas than I should have. Aside from that, and my initial hiccup at dans place, this experience was pretty good.

caitlin B. 
Rating:
5.0

Customer did not leave a comment.

Tamica F. 
Rating:
5.0

There was a mix up with my rental agreement. I requested the truck online and chose a pick-up time of 12am by accident. The guys at the u-haul location took the time to call me whenever they opened up in the morning. They could have easily rented out the equipment to someone else since I didn't show up at the previous agreed time.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

Bill P. 
Rating:
5.0

Very helpful and friendly staff.

Timothy B. 
Rating:
2.0

Customer did not leave a comment.

AARON N. 
Rating:
5.0

Very good, very nice, very respectful. They went out of there way to help me resolve an issue that was wrong with my reservation that was messed up upon dispatch when they did not cause the issue.. They saved me hundreds of dollars from a mistake that was not of there doing. They where overall a huge help and very great. I would refer them to anyone.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Tyra A. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane B. 
Rating:
1.0

I did not have a problem with the location just the fact that it was 100 miles and a 3 hour round trip from the location promised. They did not give me enough miles to cover the additional miles and as a result I was charged an additional $30 in fees. Not good. If you mess me around I do not expect to have to pay for the pleasure

shaun M. 
Rating:
5.0

Bel Air Service Center has very good and knowledgeable employees and they are very courteous.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

ANN MARIE N. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

This is at least the second time renting a U-Haul from Bel Air Service Center and I will go back to them again when needed. It is a very convenient location for pickup and Chris and Dave are very friendly and excellent to deal with. Highly recommend using them for your U-Haul needs!!

JOHN KEVIN H. 
Rating:
5.0

Never had customer service like here before friendly and helpful!

Howard D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES HARRISON B. 
Rating:
5.0

None

Michael N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ALLEN J. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Very professional & helpful service

James H. 
Rating:
4.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

They were friendly and explained to me what I needed to know.

Michael W. 
Rating:
5.0

Very satisfied, good communication and very friendly helpful place. Will definitely rent from there again...

mick M. 
Rating:
5.0

Very kind and helpful! Thank You!!

Matthew H. 
Rating:
5.0

Great service

andrew B. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Aaron William A. 
Rating:
5.0

Customer did not leave a comment.

trista L. 
Rating:
5.0

Very accommodating and very nice

sandra M. 
Rating:
4.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

The person that run aid me the you haul was polite and efficient. Hey treating me for beyond my expectation as a customer.

Jerome D. 
Rating:
5.0

I really think it was ok, only I think $ 1.00 per mile was to much when I spent $ 56,00 on gas. Thanks

glenn S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
No reviews have been submitted for this location.

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