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Bill G
Customer Reviews for Being Healthy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person in charge must provide better guidance on the different steps of the renting process.
Jose ASonny was friendly helpful and made this part of my moving process a breeze! Thanks so much Sonny and U-Haul!! I’ll be back for sure!!
Tracy PCustomer service experience was terrible and the staff was very rude
Vekaama SExcellent
Recai SThe uhaul was dirty and it showed low wiper fluid. The outside was dirty and inside was extremely dirty. Clean the damn vehicle that is being rented out.
George Wawesome 😎
Craig BVery good experience of U Haul at this Location.
John LSony was very nice he is full of respect and he has very good experience how to talk with the customer.
Nidal ZSunny ,He is one of the top notch guy and out of this world.His service is an extraordinary.Vehicle was in immaculate condition.Will recommended sunny to anyone.We are extremely happy with his service.Thanks a million sunny.
Manpreet GVehicle and vehicle was fine, booking was easy. The app really needs some work. U-Haul’s check in video said it should take a few minutes, took us an hour. Was quite painful. Overall everything worked out fine minus the check in. Also the app needs work, kept making me restart certain pages including checkout (made me take pics of the vehicle multiple times bechae ot would reset for some reason. Pain in the ass when I had to keep opening and closing the rear door for pics.
Jarrett SThank you very much. Sonny was awesome like always.
warren WVert professional Ontime delivery Excellent
Terry SThe business hours were not as posted on the site or door. No one was there and no one answered the phone when the hrs were posted as open till 6pm. They didn't give me my appliance dolly and when we went back shortly after picking the truck up to ask for one they only had the small furniture dolly at different cost so I wasn't able to be reimbursed. The dealer sites should come equipped with any and all supplies needed especially when someone reserves one.
Erin MHighly recommended. Awesome job Sonny.
warren WExcellent service
Rob PVery friendly amazing and accommodating person
Laurence GGreat service I recommend to my friends and family! Always look for sonny
Ron SGreat service from the owner. I would rent on this location again.
Stephenson MThe front end guy was AMAZING. SERIOUSLY THE NICEST MAN I HAVE EVER MET!!!! only thing maybe is that there was no windshield washer fluid so that would have been nice but it's okay. If I ever need a uhaul again I'll definitely come back. Heck I might even just support the business it's in with how nice he was!
Holly BI had a problem with the padlock and door latch, and when I called customer service, the agent was rude and refused to offer help! He hung up on me!!
Walid SProvide refunds for extra gas that was put in on top of the agreed upon amount.
Vasilli ZVery friendly and knowledgeable .
Darren RLockbox for key was extremely rusty and hard to open. It was also hard to find the lockbox. Beside the picture, maybe say the location of where it is (in alley behind store)
Gregory BSonny was amazing! Had a great moving experience
Debbie DEven though I reserved furniture dolly’s there were none in the truck. And when I waited till 10:30 (truck was booked for 10 but location didn’t open till 10:30), I went inside and they still had no furniture dollys to use for me. Also the business hours aren’t accurate. There were also 0 instructions on how to find the lockbox for the keys. It took my girlfriend and I 10 minutes searching around the entire building.
Austin VClear signage to indicate UHaul location
Scott KQuick easy great service
Ramze AIt was a great uhaul experience
Amanda MStore opened 15 minutes late and overcharged us. When I called to talk about it, worker told me it was a glich in the system and it can’t be fixed and it is what it is. Also told me he couldn’t talk to me as he had customers to deal with and hung up. He did call me back but I was unable to talk as I was on the phone with customer service. So I called him back and he said not a good time and more customers. I guess I’m not a customer or a priority. I was told district manager would call me today to resolve over charge and he never did. Not impressed with the entire service
Wyatt HAmazing quick service i will definitely use this location in the future.
Raymond NNo comment required except the best service always. I have rented from Sonny many times and the service was always excellent!
Lori GThe truck was super dusty we had to sweep it before we used it. Customer service was great though.
Dale KGood customer service, no waiting time Friendly personnel
Imed BEverything was excellent, the gentleman even helped me to upload my drivers license. For some reason I couldnt get it to work.
DONNA PFriendly, efficient and vey professional!!!😊
Wyatt HSonni was amazingly helpful. The whole experience was very pleasant and made that part of our move stress free. Highly recommend this location!
Andrew CReally great service. The gentleman was outstanding.
Greg WEasy pick up Np hassle I would definitely recommend thos locations.
obinna jFilthy
KEMAL DExcellent customer service.
Clayton Rgood customer service!
Naja HEverything was great.
Shaun LSonny was awesome! Kind, knowledgeable and efficient with a pride for his work that shows. We would recommend him to anyone renting a U-Haul in Edmonton!
ryan lgood costumer service. highly recomended.
Arnel CKind and efficient staff
Andrew RBoth place were awesome.
Shannon RThis was by far the best experience I’ve had with UHaul.
John SSincere and friendly customer service Thanks, U Haul Team.
Christina LHave used this location more than once. Very friendly service
Brooke PSonny was excellent in supplying me a good vehicle for my move on a Stat holiday, July 1st. He helped me immensely by booking the U-Haul the night before as I couldn’t get into my new apartment which was being painted that evening. He did all the work signing me in as I am not familiar with the self-serve method. This was great benefit to me and my moving team which only had 3 hours Sat morning to load and leave with cleaning ladies arriving in the duplex that was up for sale. June 30 was the last day of my lease, a back to back move. THANK YOU to U-Haul and especially Sonny for making the move easier for me and my team.
Susan BThe app didn't work. Wouldn't accept my payment method, booked for 9 am. Didnt get it until 11am. The 1st lady I "spoke" with answered and the call dropped. The 2nd lady while friendly and apologetic, couldn't assist with helping. The man at the location for pick up was 15 minutes late. The uhaul that was booked for me had alot of damage and was missing a wiper. The one that it was swapped for, was full of dried mud, tank only half full. And the lights for the trailer plug didn't work, power was there but no signals, hazards, or break lights. We required a pilot car to transport my items. Not impressed, would not recommend. Terrible experience on top of moving stress and screwed up schedule due to not being able to get the uhaul when booked. -5 star rating if possible.
Tamara WThe customer service was superb
Paul TExcellent
Mohamedziad ITerrible customer service
Scott MThe U-Haul had less than a quarter tank of gas despite me putting in my estimate of 40 km for mileage. I barely made it to my destination before I had to put gas into the vehicle. I was not impressed.
Katelyn DUnfortunate that I had to pay for a full day and insurance for the truck rental that was returned after 1 hour, didn't even start the truck or move it.
Ghassan SExcellent service
mamoun kThe man who helped me was friendly, kind, and helpful!
Stephen MI had a great experience over all. Sonny was an absolute gem to deal with. As much as I hate moving, when I do again, I'm coming back here. 10 out of 10
Christopher EThey ripped us off by giving us a truck that was almost empty and when we returned the truck after only going 6.5km with the same almost empty gas tank, they charged us $84 after we left. They did not tell us that they would be charging that. When speaking with uhaul apparently the photo of the fuel amount and odometer that they require you to take in the app, isn't viewable afterwards. What is the point of the app making you take that photo if they can't view it to prove the amount?
Michael HSonny is always friendly and courteous. Love this location
Teresa RFast service, 2nd time back, will be returning again later in the year :-)
harry hWould definitely use this location again and recommend to others. I had excellent customer service. Very happy with my experience at this location.
Drake W