Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team there at that location was very friendly and very helpful.
Cynthia Walters
Rating:
5.0
Very friendly and knowledgeable service.
Goerge Lodge
Rating:
5.0
Customer did not leave a comment.
John SWANSON
Rating:
5.0
Excellent customer service.
Brenda Leo
Rating:
5.0
Not applicable. Good job!
Kimberly Smith
Rating:
4.0
It was easily located and the staff was nice and friendly. It was a super easy process from completing the contract and hitching up the trailer to our truck.
Joanna Stallard
Rating:
3.0
Customer did not leave a comment.
ashlie peters
Rating:
5.0
Great customer service
Tithanie Vaughn
Rating:
2.0
Didn't put Enoug Gas in the truck 4 My Travel I have to pay for Gas twice
Mimi Prior
Rating:
5.0
These guys r great no prob at all
Shanka Milledge
Rating:
5.0
These guys are models for business could learn a lesson. They were efficient, courteous and understanding my needs and my move. The facility was clean easily accessible and presentable. Everthing was better than expected. Wonderful job! Thank you over and over
aaron Hughes
Rating:
5.0
Customer did not leave a comment.
CHRIS COTTER
Rating:
5.0
The store manager was an amazing person, super helpful and professional!
Patricia Santos
Rating:
5.0
No improvements necessary. The manager and owner are great to work with. This location should be the flagship for how all U-Haul places should run.
Yolanda Rosamont
Rating:
5.0
Great customer service
RICHARD DeMarsico
Rating:
5.0
Customer did not leave a comment.
John Costello
Rating:
5.0
The owner made renting so easy. He was very friendly and explained everything to us. It was the best experience I have ever had woth Uhaul. All of your locations need to be trained like he was. Incredible experience!!
Billy Kirby
Rating:
5.0
Everything went really smooth. Everything was ready to go. He walked me around truck and made sure I had everything set up even got mirrors adjusted for me. Will do business with again.
Lonnie Schell
Rating:
5.0
Great location and excellent staff!
WILLIAMANTHONY ESTERHUIZEN
Rating:
5.0
Customer did not leave a comment.
BRANDY FLEMING
Rating:
5.0
Customer did not leave a comment.
James Lemay
Rating:
5.0
Customer did not leave a comment.
Jason Schiller
Rating:
4.0
The agent was outstanding in handling everything.
William Strickland
Rating:
5.0
Customer did not leave a comment.
tony miano
Rating:
5.0
William was great to deal with, quick and explained everything thoroughly.
Carl Rust
Rating:
5.0
Customer did not leave a comment.
Camden Gresham
Rating:
5.0
Customer did not leave a comment.
Robert Lampasona
Rating:
3.0
Customer did not leave a comment.
Joseph Walraven
Rating:
4.0
Customer did not leave a comment.
Yolanda Rosamont
Rating:
5.0
Customer did not leave a comment.
Rosa Bryan
Rating:
3.0
The man working there was very knowledgeable and helpful.
JAMES JOHANNEMANN
Rating:
5.0
Customer did not leave a comment.
David Hayes
Rating:
4.0
Customer did not leave a comment.
WILLIAMANTHONY ESTERHUIZEN
Rating:
5.0
Super helpful!!
GARY ROSSI
Rating:
5.0
Customer did not leave a comment.
Samuel Flores
Rating:
4.0
Customer did not leave a comment.
STEPHEN PERKINS
Rating:
5.0
Nothing, the customer service was great.
Jacqueline Antley
Rating:
5.0
Customer did not leave a comment.
Romaine West
Rating:
5.0
Customer did not leave a comment.
Andrew Pope
Rating:
4.0
Manager was great!
Don McColl
Rating:
1.0
Terrible location. It's a storage facility that as an after-thought rents U-Haul. Terrible after hours Drop Off Instructions to find the entrance. Not even visibly marked. Would NEVER use this location for anything. Find another franchisee.
Bruce Baker
Rating:
5.0
Customer did not leave a comment.
Robert Weiman
Rating:
5.0
It was overall a really good experience. The man that was working was really helpful and overall just a good guy! I would really recommend this Beaufort Self Storage location, even thought it is located in a tricky spot. I was showed everything on the truck, he helped me move the mirrors and just make sure I felt safe/comfortable with the truck!!! 10/10 recommend.
michelle salerno
Rating:
5.0
i canceled this, there is no parking, did not fit mt needs
Michael Mcnamara
|
Reservation
Rating:
3.0
na truck never made it, it was towed! motor blew up!
Michael Mcnamara
Rating:
4.0
Customer did not leave a comment.
dan MCCORKLE
Rating:
5.0
Customer did not leave a comment.
David Williams
Rating:
4.0
Customer did not leave a comment.
Anjohnene Drake
Rating:
4.0
Web site could be more helpful times out to fast could not finish checkinon app
Terry Sullivan
Rating:
5.0
Customer did not leave a comment.
Ross Enochs
Rating:
5.0
Great staff!
ross enochs
Rating:
5.0
Customer Service was amazing from start to finish.
JOSEPH PATRICK HUBIK
Rating:
5.0
Customer did not leave a comment.
Christopher Smith
Rating:
4.0
Thank you to the gentleman that assisted me, friendly, knowledgeable, and courteous.
TAWNJA JONES
Rating:
5.0
Customer did not leave a comment.
Peter Cooley
Rating:
5.0
Customer did not leave a comment.
Lamar Reid
Rating:
3.0
When dropping off if the nearest location could be provided at rental time it would be very helpful.
James Matts
Rating:
4.0
Customer did not leave a comment.
David Hicks
Rating:
4.0
Not well marked. Tiny parking lot just off busy road. Car and trailer can barely pull in.
Richard Sloan
Rating:
5.0
Great service overall impressed with his knowledge and kindness
cindy whitley
Rating:
5.0
Just make sure the air conditioner works in the vehicle. I know it’s a truck but loading and no air conditioning it was rough.
Tyrone Logan
Rating:
5.0
Owner was super helpful.
Cheryl Owens
Rating:
5.0
Customer did not leave a comment.
John SWANSON
Rating:
5.0
Customer did not leave a comment.
Richard Sawtelle
Rating:
5.0
This location is always so kind and helpful. The owner and team go out of their way to make the experience exceptional.
Jason Hope
Rating:
4.0
Customer did not leave a comment.
ROBERT MCBURNEY
Rating:
5.0
No need for improvements.
Customer service representative, William was excellent: professional, knowledgeable and courteous.
Equipment was ready on time, fueled and fully equipped.
Seamless pickup and return.
Peter Shannon
Rating:
4.0
Customer did not leave a comment.
CRAIG LEGARE
Rating:
5.0
He was great and very friendly. Would use in the future.
hope blake
Rating:
4.0
Fast service, in and out
Dianne Petty
Rating:
5.0
John and William was very Helpful and Friendly. Thanks
Jacqueline Robinson
Rating:
5.0
Customer did not leave a comment.
Chuck Gardner
Rating:
2.0
The truck was new so it was clean, but the front passenger side tire was extremely low on air and there was only 1/4 a tank of gas in it. He said he didn't do any maintenance (tire) on the truck. Any customer should be able to pick up a truck full of gas and tires full of air. Also he did not know if truck had cruise control and told me to google it.
Lynn Taylor
Rating:
5.0
I was always treated well.
Candy Deane
Rating:
5.0
Apparently the agent was under the impression that our pick up time was 9 am and was being pressured to rent the van to others. My confirmed reservation was for 12:30, about the time we showed up. It would have been very bad if the van was rented out to someone else. Kudos to the agent on site for holding firm.
Jeff Cross
Rating:
5.0
Customer did not leave a comment.
John SWANSON
Rating:
5.0
Customer did not leave a comment.
Laura BARRETT
Rating:
5.0
Easy and fast! Great experience!
Jeff Bowyer
Rating:
5.0
The truck, location, and personnel at Ribaut Road were great. However, our original reservation sent up to a Seabrock, SC location that didn't even have trucks. I talked to two people on the phone to straighten things out. One didn't seem to care at all and the other was even rude. They were both very unhelpful. Thank goodness for the man at Ribaut Road.
Keenan Worthington
Rating:
3.0
get a location that coesn't require a 2 hour drive to drop off the equipment!
william baer
Rating:
5.0
Customer did not leave a comment.
Timothy Sullivan
Rating:
4.0
John is great. This is the only location in Beaufort that I will ever use.
ELEONORA SIAS
Rating:
5.0
Customer did not leave a comment.
Cab McIvor
Rating:
5.0
I’d called to ask moving mattress and box springs be put aside and they were when I picked up the truck. The professional, attention to detail, like checking the mirrors are set correctly make them special.
Pam Smith
Rating:
5.0
Outstanding service as usual. Best uhaul dealer on the planet.
John SWANSON
Rating:
4.0
Have more parking. Area was a little tight. Other than that was awesome and helpful. Much appreciated.
Thanks Dave
Dave Stone
Rating:
5.0
GM on site was great! Can remember his name, but best Uhaul dude I’ve ever dealt with!
Jenn Ball
Rating:
5.0
The manager or assistant on dues Sunday Morning was GREAT. Explained everything about the process, and how the truck worked for me. Also tips on how to pack it when I returned it.
Great experience. THANK YOU.
Christine Nagy
Rating:
5.0
Customer did not leave a comment.
Keith Wooten
Rating:
4.0
The manager was great and super helpful!
Megan Phillips
Rating:
5.0
Customer did not leave a comment.
Brad Barber
Rating:
3.0
I had a 4'x8' trailer - they are light and manueverable, but the location is still difficult to access. In the front, on Ribaolt Road, very difficult to enter, then turn around, with a trailer. I had been here before with another rental, and a person directed me to go to the back entrance. This time I could not even find that. Did not interact with any personnel since it was very early in the morning on a holiday (jan 2).
michael guinn
Rating:
4.0
No concerns. The owner was very pleasant and engaging. He provided detailed information and was very helpful.
CATHERINE DAVIS
Rating:
5.0
William at Paris Island was excellent and very helpful on my return. I will use him again. UHaul as a company, however, is lacking. I could not return the trailer near my destination in Bluffton despite several UHaul locations near me. No local location would take a trailer. Only trucks because they are more profitable. This is not a top shelf business practice, and is disappointing.
Robert Wilson
Rating:
4.0
Please issue a refund for the unnecessary charges that were not a part of the original contract. Please correct any automation that may be running in the background.
Jordan Winters
Rating:
4.0
Once again, your website states that this location is open on Saturdays until the afternoon however, when we arrived, they were closed and only open from nine till noon again, no communication that this location was closed already
Victoria Carothers
Rating:
5.0
William was very friendly, knowledgeable, and helpful. I highly recommend this location for picking up equipment.
Matt Peters
Rating:
5.0
The gentleman that checked me in was very informative and helpful. I would definitely recommend this location for Uhaul services.
Naomi Whetstone
Rating:
5.0
Beaufort Self Storage on Ribaut Rd. is focused on the customer and their needs. Great service!!
Korissa Lewis
Rating:
5.0
Customer did not leave a comment.
Jeff Popham
Rating:
5.0
Customer did not leave a comment.
Jeffrey Morales
|
Overall Experience
Rating:
5.0
I have used this facility on two separate occasions and have been completely satisfied with the service and pricing.
Rick Ostrander
|
Overall Experience
Rating:
5.0
Thank you for everything.
Azoora Racing LLC Brad Boston
|
Overall Experience
Rating:
5.0
John & William have been most helpful throughout the course of our storage needs. They graciously set us up, even on short notice, when our movers delivered our belongings before we could move into our house. They’ve both been courteous and professional in answering our questions and dealing with any billing issues. We would definitely recommend this facility!
Ann Mclaughlin
|
Overall Experience
Rating:
5.0
William and John were both soo friendly and helpful.
I would highly recommend this facility for both U-Haul and storage. One of the only storage facility's to have a clean environment and very helpful staff that understand every need you may have and gladly help you through it. If I ever need storage or truck rental services, Beaufort Self Storage would be the only place I would use!
Soo grateful to have met them.
Randall Rewerts
Randall Rewerts
|
Overall Experience
Rating:
5.0
Incredible staff and very accommodating. I am very happy with this facility. This will be my go-to business for moving and storage. Nice to know they are always there and ready to support.
William Hayden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Moran
|
Overall Experience
Rating:
5.0
Beaufort Self Storage was a very convenient location in Port Royal. William was very helpful, knowledgeable about the facility ,efficient and accommodating to us. We would recommend this facility.
Laura Jones
|
Overall Experience
Rating:
5.0
I have been a customer multiple time in the past few years and the staff has always been absolutely wonderful and helpful. Always clean areas and wonderful people!
Kathryn Maceluch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ursula Workmeister
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Mitchel
|
Overall Experience
Rating:
5.0
Everyone was friendly and went over and above to help. I would definitely use again if ever in the need.
Katherine Lupinetti
|
Overall Experience
Rating:
4.0
Very clean and efficient storage space
Madison Hoffer
|
Reservation
Rating:
4.0
Very helpful and well kept.
Guy Talley
|
Reservation
Rating:
3.0
The 1st month free that was offered online was not honored . Had I known it wouldn’t be I would have definitely booked my storage at a facility that honored the promotion with the uhaul partnership
Natasha Cohen
|
Reservation
Rating:
3.0
I cancelled my reservation for the unit prior to my move in date. I am no longer in need of a storage unit BUT if I do in the future I definitely plan to use your facility. Thanks!
Sandi Smyth
|
Reservation
Rating:
4.0
Very nice even helped on a Sunday when they were closed!
Kelsey Kirk
|
Reservation
Rating:
3.0
None
Steven Thomas
|
Overall Experience
Rating:
5.0
Beaufort self storage is wonderful. The staff is great the units are clean and most of all they have 16 Cameras and a huge fence to keep my stuff safe. They sell Uhaul boxes and rented a truck to move
John SWANSON
|
Overall Experience
Rating:
5.0
Appreciate your business
India Reed
|
Overall Experience
Rating:
5.0
Thank you so much...i will return if I need a self service storage..will highly recommend to my family and friends
inez mounger
|
Overall Experience
Rating:
5.0
Had unit for 2 years. No problems. Would recommend the facility. Hours convenient, staff very friendly and helpful.
CAROLYN LAMBERT
|
Overall Experience
Rating:
4.0
The gentleman at the office was awesome!!!
fran romeo
|
Overall Experience
Rating:
5.0
I am so glad that I chose this storage facility! It was quick, easy the gentleman who helped me was fabulous. The price isn’t too shabby either. I’ll highly recommend them to anyone.
KELLY HILL
|
First Impressions
Rating:
5.0
Facility and workers were great!
TRAVIS LAND
|
First Impressions
Rating:
5.0
Might need a bigger storage.
Privacy Request
|
First Impressions
Rating:
5.0
Manager was extremely helpful and friendly during our move!
Privacy Request
|
First Impressions
Rating:
5.0
The facility was very neat and the clerk was awesome. He walked me to my storage unit and explaines somethings and then we completed the paperwork.
MIOSHI GREER
|
First Impressions
Rating:
4.0
The people at the office were great. Everything was explained fully. The unit was clean. The payment processing for the initial rent and on-going was easy to set up. Glad I picked this location.
Privacy Request
|
First Impressions
Rating:
5.0
Great service. The whole process went smoothly.
Privacy Request
|
First Impressions
Rating:
5.0
The facility is very clean, owner is super nice and helped my fiancé when he needed it.
Privacy Request
|
First Impressions
Rating:
4.0
It was fantastic
Privacy Request
|
First Impressions
Rating:
4.0
Very clean and secure, manager was very accommodating. Convenient unit
Privacy Request
|
First Impressions
Rating:
5.0
Great and helpful.
Privacy Request
|
First Impressions
Rating:
2.0
We were informed that they do not participate in any programs with UHAUL for first month free. She said she would discout the first month
Privacy Request
|
First Impressions
Rating:
3.0
didn`t end up needing the unit, but the manager was very nice
Privacy Request
|
First Impressions
Rating:
5.0
One of the smoother activities of the week
Privacy Request
|
First Impressions
Rating:
4.0
Good staff, units clean, reasonably secure.
Privacy Request
|
First Impressions
Rating:
5.0
Vicki is awesome! Very quick to respond helpful!
Privacy Request
|
First Impressions
Rating:
5.0
Very quick to respond. Polite and professional. Would definitely recommend. Highly satisfied customer!
Privacy Request
|
First Impressions
Rating:
5.0
Vicki was so accomadating for me. I was in a hurry to get my son to the airport. She went above and beyond to help me.
Privacy Request
|
First Impressions
Rating:
4.0
Very helpful
Privacy Request
|
First Impressions
Rating:
4.0
The manager of the facility was very helpful and nice. The unit was clean and easy to get to.
Privacy Request
|
First Impressions
Rating:
2.0
Didn`t seem friendly.
Privacy Request
|
First Impressions
Rating:
3.0
Trn rad tght esp w/lg uhaul Mine-26` Shld say no lg trucks Hd to rtrn it diff loc b/c of sz Drs nt high, esp w/rsd conc lip for flding Lns slope so un/lding hrdr w/lg obj or trk w/rmp Car/pk-up bttr
Privacy Request
|
First Impressions
Rating:
5.0
Proprietor was very helpful and pleasant. I moved in during a downpour and was happy to see a nice dry storage unit.
MARGARET EMERY
|
First Impressions
Rating:
5.0
Great service!
Privacy Request
|
First Impressions
Rating:
5.0
Great service!
Privacy Request
|
First Impressions
Rating:
3.0
Unit reserved not available. We received a call to notify us ASAP so we could make other arrangements.
Privacy Request
|
First Impressions
Rating:
3.0
Met all expectations. Clean and accommodating.
Privacy Request
|
First Impressions
Rating:
5.0
Although our move didn`t happen. I was very Impressed with the online services, and cheap competitive prices.
Privacy Request
|
First Impressions
Rating:
5.0
absolutely great
Privacy Request
|
First Impressions
Rating:
5.0
Absolutely great!
Privacy Request
|
First Impressions
Rating:
5.0
Facility very clean and accessible. Vickie very helpful with final directions. Admin process was simple and quick. Definitely recommend to anyone needing storage in Beaufort area.