Customer Reviews for BEAST Automotive
(U-Haul Neighborhood Dealer)

131 reviews

1320 Lower Bailey Rd   Newport, PA 17074

(717) 204-5480

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 204-5480

1320 Lower Bailey Rd
Newport, PA 17074

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There is a u-haul rental in Oakland Mills, PA. I don’t understand why I couldn’t drop off the equipment there. 8 miles vs 23. The guys at Beast are good guys.

Benjamin Reichert 
Rating:
2.0

Customer did not leave a comment.

lisa kuhns 
Rating:
5.0

Customer did not leave a comment.

Tam Theurer 
Rating:
3.0

Customer did not leave a comment.

Dustin Haas 
Rating:
5.0

All good

joseph BAKER 
Rating:
3.0

Location was very remote, small, and hard to reach. If I had not had a ride, would have been hard to get to somewhere that I could get one, very rural area. Location was closed at a time that my search of the website indicated it would be open. Location not paved, very muddy.

Ray Chavana 
Rating:
3.0

Customer did not leave a comment.

george emme 
Rating:
5.0

Customer did not leave a comment.

Brittany Sanders 
Rating:
5.0

good

Pastor Chris Howe 
Rating:
3.0

Customer did not leave a comment.

Bruce Jones 
Rating:
2.0

Place was a junkyard and a mud hole no place to park the truck and trailer except on the street

Neil Myers 
Rating:
5.0

Happy with everything, Thank you 👍

Lewrence Hake 
Rating:
4.0

Customer did not leave a comment.

Marilyn Lauver 
Rating:
5.0

Customer did not leave a comment.

Mike Heckert 
Rating:
2.0

I was switched to this location from my perverted location; while there was a small difference in number of miles between the two, this pick up location was across a river and took twice the amount of time to get to. The location was hard to find and the attendant was unable to sign out the truck to me because he didn’t have internet. Additionally there was inappropriate paraphernalia in the “office/garage:” suggestive material and explicit political signage. Overall this was a very unprofessional location and I would recommend not sending people here when it is not their preferred location.

Brian Snyder 
Rating:
4.0

Customer did not leave a comment.

Robert Swan 
Rating:
3.0

I was charged for items after I received final invoice. These items had no receipt or explanation with them. Also gross miscommunication with misleading info given from rental place as far as what final pricing was to be which leads us to believe it was intentional in order to charge us more than originally discussed.

LAURIE NAY 
Rating:
4.0

Too far from my original location

LUIS FLORES-LAWTON 
Rating:
5.0

Helpful very friendly and efficient.

Donald Shaffer 
Rating:
5.0

Customer did not leave a comment.

Richard Phelps 
Rating:
5.0

Customer did not leave a comment.

Carol Bostwick 
Rating:
5.0

Customer did not leave a comment.

Wendy Wentzel 
Rating:
2.0

I reserved a truck close to my home. The day before the move, I was informed there wasn’t a truck available, but they had one very far from my house. I had no choice and had to take it. I was then charged mileage because I had exceeded the max. This wouldn’t have happened if they truck I reserved would have been honored. Also, the tail gate was frozen shut and we had an extremely difficult time opening it.

Linwood Dockey 
Rating:
3.0

Lighting wasn't the greatest making it a tad difficult to park in the dark. Otherwise pretty standard location.

Tyler Weaver 
Rating:
2.0

The location was way out of the way on windy secondary roads. Barely a place to park the truck. Drop off was after business hours so no help around. Felt like we were abandoning the truck on somebody’s property. The location was not convenient to get to. Not set up to look like a U-Haul drop off facility.

Larry Wells 
Rating:
5.0

Place was very small with very few places to park.

Simon Baldwin 
Rating:
5.0

Have more reps like this fellow

ROBERT GRAYBILL 
Rating:
5.0

Customer did not leave a comment.

Robert Henry 
Rating:
3.0

Very remote.

David ODell 
Rating:
5.0

I reserved a 15ft On-Line at another uhaul location, but when I called to confirm appt I was told they only had 27ft truck available. I then called 3 other uhaul locations with no luck. I then called the owner of Uhaul location at 1320 lower Bailey Rd Newport Pa. He said he would locate me a 15fter. He located the truck and had it ready for pickup. The owner went far over and beyond what any other dealer was willing to do. He explained everything and made checking in and out very easy. Highly recommend.

Gary Kulp 
Rating:
5.0

GREAT EXPERIENCE. BEST PLACE TO RENT FROM.

Evan Weissglass 
Rating:
3.0

Customer did not leave a comment.

Jordan Lower 
Rating:
2.0

Customer did not leave a comment.

Wendy Rendon 
Rating:
5.0

Really nice guy. Helpful. Made the rental a very easy process.

Marilyn Meloni 
Rating:
5.0

Great service , friendly service

joseph BAKER 
Rating:
5.0

Customer did not leave a comment.

Ashley Ferrill 
Rating:
1.0

Customer service at 2 location in same day was very rude and unprofessional the wind shield wipers did not work correctly and was storming during my move which made it unsafe for me and my children high beam head lights didn't work switch wouldn't stay on also rented car trailer from uhaul and back break lights didn't work running lights did also strated off my experience by them giving my reserved truck to someone else and making me drive to these 2 locations to just receive the poor customer service😒😒

bradley jacobs 
Rating:
5.0

The service was great service with a smile I will always use this location from now on

Alex Eden 
Rating:
4.0

Customer did not leave a comment.

Josh Lamb 
Rating:
2.0

Stop staff smoking in the shop. Masks would be appreciated.

Brenda Rich 
Rating:
5.0

Only problem is that U Haul vehicle did not come with a retractable ramp. I ended up using 8 foot planks to make a ramp to the loading area. Overal experience with Beast Automotive was top notch. Very friendly.

Jonathan Everett 
Rating:
4.0

I had two issues. One is when I returned the equipment—I was sitting in the parking lot of the return location, trying to go through the process of returning. The U-Haul app just kept taking me to a page that said make sure you park correctly, you refueled, and drop your keys off in the slot. I tried 4 times because I remembered about having to take pics before. It never prompted me to do it, so I dropped off the keys and left. I tried again about 5 mins later in a different spot (not at the return place) and it started asking for pics!!! Which leads me to the second issue—-I called the return place and they assured me that they would check me in, no worries. Then I get the final receipt and was charged $15 for fuel! I made sure that the gas gauge was on the line between half and 3/4, where it was at when I picked it up. I put $10 in and checked before leaving the gas station, which was literally a mile from the return drop off. So not sure if the guy who checked me in can’t read a gas gauge or if he moved the truck on a hill and then read it? Either way, I have rented several trucks through U-Haul, many many times over the last 2 years in fact and have never been charged for fuel because I ALWAYS fill it. Very disappointed.

Amanda Egan 
Rating:
5.0

Customer did not leave a comment.

CARA TAYLOR 
Rating:
4.0

N0thing,just treat them like you treated me and put them in a really good truck like you did for me.great job guys.

jerry campbell 
Rating:
2.0

It was not the best to locate and not well marked, but the personnel were very helpful.

john powley 
Rating:
5.0

The online process was relatively easy and straightforward.

gregory holcomb 
Rating:
2.0

There was a delay in check in of our truck, had to wait until Monday to verify.

THOMAS EMANOFF 
Rating:
5.0

Best Uhaul place I have used. Friendly, truck was ready. If I need another Uhaul for anything this will be the place I go!

Joyce Tompkins 
Rating:
5.0

Nothing I’m very pleased with the service received

Rex Blake 
Rating:
5.0

Customer did not leave a comment.

Thomas Rineer 
Rating:
5.0

These guys always do a great job. Equipment is ready and clean for you. They hook it up and off you go. Very easy

Evan Weissglass 
Rating:
5.0

They do a great job here. The rental is always clean and ready to go.

Evan Weissglass 
Rating:
5.0

Customer did not leave a comment.

Nikki Clutton 
Rating:
5.0

We will definitely use Beast Automotive for future U-haul rentals. The man who helped us was very knowledgeable and kind.

Pamela Meloy 
Rating:
5.0

Customer did not leave a comment.

Christian Fickes 
Rating:
4.0

Two blankets were wet. It was ok as we di8need those two. I think the uhauls should have a full tank of gas upon pick up. Makes it much easier upon drop off.

Sherry Smith 
Rating:
3.0

Customer did not leave a comment.

Nelson Alleman 
Rating:
5.0

These folks couldn’t be nicer! The owner of this location visited another UHaul dealer to pick up my rental trailer. I really appreciate having a UHaul dealer like this locally as I rent 4 or 5 times a year. Beast Automotive makes it easy!

Jerome LaBant 
Rating:
5.0

The Beast Automotive staff was knowledgeable, friendly & polite. Very good experience.

Chris Hile 
Rating:
5.0

Owners were friendly and very helpful. great experience

evan weissglass 
Rating:
5.0

Customer did not leave a comment.

David Ringer 
Rating:
5.0

The only issue was that I had to travel 1.5 hours to pick up the equipment. Beast Automotive did an excellent job for us.

Scott Mathias 
Rating:
5.0

This location is too good to be true, they have the trailers I need, when I need em. And close to home! Nice proprietor that always goes out of his way to meet me needs, 5 star service!!!!

Jerome LaBant 
Rating:
3.0

Customer did not leave a comment.

Jane Frey 
Rating:
3.0

The person working was friendly but was not necessarily helpful. He told us he couldn’t print a receipt because his printer was down and had no knowledge that there are specific online directions for how to return the rental. We discovered that on our own.

Jonathan Thomas 
Rating:
5.0

Customer did not leave a comment.

Tami Bomgardner 
Rating:
5.0

Occasionall, I need extra cargo space to move my antique automobilia to major shows. This location, matched up with Shawn's customer service make this my "go-to" for my rental needs.

Jerry LaBant 
Rating:
5.0

Very good

Darrell Loomis 
Rating:
5.0

Beast Automotive displayed true and excellent customer service. Very friendly and helpful. I would recommend them and deal with them again.

KENNETH DECKARD 
Rating:
5.0

Great Service. Truck was in great shape. Nice location. Thanks.

Brian Campbell 
Rating:
5.0

Nice people. They explain things very well

Keith McNaughton 
Rating:
5.0

I had a very good experience with Beast Automotive. They even checked and corrected the tire pressures on my tow vehicle. I will use them again if I require a uhaul product

Rick Bopp 
Rating:
5.0

Even though the piece of equipment that I wanted to rent was not on site, the people there located one and had it there for me when I needed it. They were extremely helpful and courteous!

Larry Stultz 
Rating:
3.0

Customer did not leave a comment.

Victor Spoto 
Rating:
5.0

Outstanding service, culled at the last minute for a trailer to tow my friends truck, the owner stayed after hours to help me out. Great customer service!

Jerome LaBant 
Rating:
3.0

When Renting a truck to Move the time requirement should be 24 hrs, NOT 6 hrs for $90.36 and Charging People $0.79 per mile is HWY robbery Especially since we have to make sure we put the gas back where it was and I had put 1/4 more than what I had received when renting the Truck.

Amanda Forbes 
Rating:
5.0

Customer did not leave a comment.

Stacy Diaz 
Rating:
5.0

Rental location was extremely friendly and accommodating. They helped make my relocation smooth and effective.

Vincent Stoops 
Rating:
1.0

Have the guy who runs the place actually be there when I'm supposed to pick up the truck. Also, the guy who owns the place was actually LIVING there with his wife and kid... seems a bit shady. I had to pick up here because UHaul somehow screwed up my reservation (which was set for Shamokin Dam, not 22 miles SOUTH of my house).

Brian Lanning 
Rating:
5.0

Customer did not leave a comment.

Zollie Rayner 
Rating:
5.0

Customer did not leave a comment.

Nelson Gittens 
Rating:
5.0

Shawn was very helpful with the whole process. Would definitely recommend!

Ed Lamb 
Rating:
4.0

Nothing.

Tomas Fogelsanger 
Rating:
5.0

Customer did not leave a comment.

TIM BOWERSOX 
Rating:
5.0

Great service!

Jerome LaBant 
Rating:
3.0

Customer did not leave a comment.

Derrick Keister 
Rating:
4.0

Customer did not leave a comment.

Daryl Orris 
Rating:
4.0

Customer did not leave a comment.

Donald Snyder 
Rating:
3.0

when I picked up the trailer one light was missing the hold down straps were fraded

robert kutz 
Rating:
3.0

This was an automotive repair location closed at time of drop off. It was hard to tell where truck should be parked.

Elizabeth Jordan 
Rating:
4.0

Customer did not leave a comment.

Bob Sorber 
Rating:
5.0

Nothing, service was great

rhonda junkin 
Rating:
2.0

BEAST Automotive was not open at the time of drop off. The place is a mess, with junk all around, not inviting. You need to improve your website and toll free number, the web site was very difficult to use and navigate. Took way longer than it should have. I was on hold for 35 minutes while trying to contact someone with your toll free number, I finally was able to get a hold of an agent in Harrisburg who was very helpful and scheduled our pick up and drop off, otherwise we never would have been able to do it. The overall experience of using your website and toll free number was very frustrating and aggravating, next time I will call dealers directly. Not a positive experience at all!

Charles Carter 
Rating:
3.0

Very sparse location, not a lot of spare parts/straps/etc. Helpful staff and quick service, just a concern with the amenities.

Daniel Flatley 
Rating:
5.0

Quick and friendly service. Good place to rent from

Kevin Plummer 
Rating:
5.0

Great service and information.

Greg White 
Rating:
5.0

Customer did not leave a comment.

Charlotte Miller 
Rating:
3.0

Customer did not leave a comment.

paul mccolligan 
Rating:
3.0

Customer did not leave a comment.

John Dneaster 
Rating:
5.0

Owner Shaun Givens was a great help and made the whole moving experience better.

Timm Banks 
No reviews have been submitted for this location.

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