Customer Reviews for Bayou Storage Solutions
(U-Haul Neighborhood Dealer)

380 reviews

2859 Ernest St   Lake Charles, LA 70601
(Near Prien Lake Mall)

(337) 433-9862

Office Hours

  • Monday - Sunday:
    Closed

Services at this Location:

Contact Us

(337) 433-9862

2859 Ernest St
Lake Charles, LA 70601
(Near Prien Lake Mall)

Services at this Location:

Office Hours

  • Monday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KOBE SHEPARD  |  Overall Experience 
Rating:
5.0

I have been very pleased with Bayou Storage. The staff is friendly and helpful and the price was right. I recommend Bayou Storage to anyone needing storage.

ELIZABETH PRATT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Boyer  |  Overall Experience 
Rating:
5.0

Thanks! Truck had excellent heat!

Serena Racca 
Rating:
1.0

Victor the on-site manager is very rude very aggressive and made the remainder of my stay horrible since Tanya left

THOMAS LAGRANGE  |  Overall Experience 
Rating:
5.0

Excellent prompt service

Patricia Campbell  |  Overall Experience 
Rating:
5.0

I was disappointed that a couple of my expensive items (a stove and a generator) were destroyed by the flood event last year and the insurance was completely worthless. Other than that I would surely recommend bayou storage.

JERRY BROOKS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia Bedair 
Rating:
5.0

Easy transaction!

CHRISTINA MILLER 
Rating:
5.0

Customer did not leave a comment.

Lee Boyer 
Rating:
5.0

Great service! Fast!

Brian Newhouse 
Rating:
2.0

I returned the trailer at 6:30 am on June 4, 2022, following the drop-off and parking instructions texted to me by Vic the previous Tuesday. I pulled into the property, drove thru to a larger parking lot where I turned around to make it easier to park the trailer. I had to adjust the trailer once before unhooking it to make sure I was in the proper position. I looked around for chocks or a stand like the other trailers had, but found nothing. When I unhooked the trailer, it began rolling backwards into the grass. At one point the heavy tongue of the trailer raked over my foot. I made several attempts but could not stop it from rolling into the grass. I was billed $15 for "cleaning" because the trailer wasn't parked correctly and when I contacted the office, Vic answered. I told him what happened and he pulled up a closed circuit camera on the property. He said the camera had a glitch at the exact moment I unhooked the trailer. I told him I wanted a refund, he said he'd have to check. I told him I would check with my credit card company or a lawyer if he had no success. He refused to talk to me any further. This is the SECOND rental I've experienced with UHaul charging unexpected fees at drop off, renting a truck and trailer from Michigan to North Carolina last October. That time, I took it in stride. Not this time.

John Chavanne 
Rating:
5.0

Customer did not leave a comment.

Laura Stawecki 
Rating:
3.0

No comments

Mark Lopez 
Rating:
5.0

Customer did not leave a comment.

Carl Benoit 
Rating:
5.0

Very helpful and friendly

Michael Bell 
Rating:
5.0

Customer did not leave a comment.

Brett Boudreaux 
Rating:
4.0

Customer did not leave a comment.

Cristee Semmes 
Rating:
5.0

Customer did not leave a comment.

Drew Fuselier 
Rating:
5.0

Customer did not leave a comment.

PATRICK KNIPPERS 
Rating:
5.0

Customer did not leave a comment.

RALPH SITTIG 
Rating:
5.0

Customer did not leave a comment.

DONALD JAQUET 
Rating:
3.0

Customer did not leave a comment.

JOSHUA LAUGHLIN 
Rating:
5.0

Customer did not leave a comment.

PARRY LALANDE 
Rating:
5.0

Customer did not leave a comment.

DANA GRAMS 
Rating:
5.0

Customer did not leave a comment.

CHARLES SELLERS 
Rating:
5.0

Customer did not leave a comment.

DANNY HENNIGAN 
Rating:
5.0

Customer did not leave a comment.

IVY ANDERSON 
Rating:
5.0

Customer did not leave a comment.

CARLOS GUEVARA REYES 
Rating:
5.0

Customer did not leave a comment.

KEITH YOUNG 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BROUSSARD 
Rating:
5.0

The girl who was over there was amazing. Super friendly and ready to help. 100% recommended.

Edgar Arce 
Rating:
5.0

Customer did not leave a comment.

MUSTUFA ALI 
Rating:
5.0

The owner was very courteous and helpful.

DAVID ROTHSCHILD 
Rating:
5.0

Prompt & Curtis

TERRY ROSS 
Rating:
3.0

The trucks were older modeled and would shake if you went over 70mph

Jesica Pete 
Rating:
5.0

They are extremely helpful, even when just calling to check options for rental and even if they don’t have the equipment I’m looking to rent. I’ve had other locations tell me to just schedule online if they didn’t have what I needed. When I did pick up there I was in and out in no time at all. I highly recommend Bayou Storage Solutions.

GRADY CONNER 
Rating:
2.0

Still waiting for my receipt/return papers. Location information should include the 1:00 to 2:00 lunch hour.

BLAIZE A STEWART 
Rating:
5.0

The young lady that contacted me through txt. Was very agrivating and continued to txt me for 30 minutes or longer. I tried to make her understand that I rented the dolly I made the reservation and my brother picked it up for me in Foley al. Because I was driving from lake charles la. And wouldn't get there until late at night. So all he did was sign my papers. I got all the emails and txr about the dolly. So when I told this too the young lady to return it. She insisted I use my brothers account to return it. He dont have an account and just signed for the dolly and I picked it up from him. She was very rude and would not stop harassing me.

GORDON WOODROW 
Rating:
1.0

I had issues with the mobile check in to pick up my truck. I stayed at the place for over an hour talking to 4 people on the phone to try and figure it out before speaking with a field manager. I was there for 8 am as scheduled but the u haul place did not open until 10. There was a worker there at the place who saw me struggling and when I asked for her help, she said she wouldn’t help me until 10 am when they opened. I tried to explain my issue but she just said she won’t help me at all until they open. I asked if someone could physically come help me while still on the phone because nobody could help me. The field manager acted quite disinterested stating he could be here in half an hour (it was 9 am) but that by the time he got there, the place would be open for someone to help me. He just told me to download the app and it should work and hurried to get off the phone telling me to just call him back if I still had problems. The app ended up fixing the problem because the internet browser site was not working properly. I had to delay my movers by over an hour and a half because of this. I called the customer service line to see if I could get some money back or something because of all these issues. The person essentially told me they could almost guarantee nothing would be done because it’s basically not their fault. This was super frustrating and not a good experience.

Wade Gillard 
Rating:
4.0

Customer did not leave a comment.

DAVID POST 
Rating:
5.0

Best storage unit facility I have ever had !

Christina Girard  |  Overall Experience 
Rating:
3.0

Get a new working air conditioner for your employees, that is pitiful working conditions for your employees who are nice.

LYNDSI TULLOS 
Rating:
5.0

Add a label that says drop off keys here then tell them to just move the lock code to lock it

Dawn Savoie 
Rating:
1.0

OVERCHARGED ME !!!!! UHAUL SUCKS!!!!!

Jazmyn Collins 
Rating:
5.0

Customer did not leave a comment.

Steven Henderson 
Rating:
4.0

Customer did not leave a comment.

Rudy Vaussine 
Rating:
5.0

Customer did not leave a comment.

Marcus Rawls 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY GUILLORY 
Rating:
5.0

Insure that availability of reserved equipment is verified for each location and have communication notifications sent to the customer for whenever the original location for where the reservation was made has to make location revisions due availability. It is a waste of time for anyone to go to a location for rented equipment and then be informed that they need to go somewhere else.

Larry Moore 
Rating:
5.0

Customer did not leave a comment.

Chris Menou 
Rating:
4.0

Customer did not leave a comment.

MICHAEL GLENN MORRISON 
Rating:
5.0

Customer did not leave a comment.

Jose Herrera 
Rating:
5.0

Customer did not leave a comment.

Stephen Shirley 
Rating:
5.0

tanya was very efficient & nice

Allan San Martin 
Rating:
5.0

Absolutely the best service ever, friendly, professional and efficient. I’d definitely recommend this Uhaul facility any day.

Neil Currie 
Rating:
5.0

Tanya was very helpful

Ian Strang 
Rating:
5.0

Fantastic. Friendly and super helpful.

Tyler Privet 
Rating:
5.0

Customer did not leave a comment.

Tanya Price 
Rating:
5.0

I would still be there if the flood had not ruin my be longings.

Jacquelyne Pence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexia Matthews 
Rating:
5.0

Customer did not leave a comment.

CORIN CHARLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry Dangerfield 
Rating:
5.0

Customer did not leave a comment.

PAUL LEE POUSSON 
Rating:
4.0

Checking in via the app wasn't working well, but the worker at the site was a tremendous help to get us on our way.

Heather Monceaux-Cooley 
Rating:
5.0

Customer did not leave a comment.

LINDSAY BODIN 
Rating:
5.0

Customer did not leave a comment.

Randy Williams 
Rating:
5.0

Customer did not leave a comment.

Jordan Freeman  |  Overall Experience 
Rating:
5.0

Best Customer service ever received ! Thank you for the great experience.

Matthew Theriot 
Rating:
5.0

Customer did not leave a comment.

Philip Mccutcheon 
Rating:
5.0

Customer did not leave a comment.

LAURA BELLE  |  Overall Experience 
Rating:
1.0

Have what the fucking customer orders when they show up.

Hunter Bourgeois 
Rating:
5.0

Customer did not leave a comment.

Jenna Pulley 
Rating:
5.0

Customer did not leave a comment.

FELECIA AARON 
Rating:
5.0

We just needed a temporary storage solution...for a quick turn around home repair. Bayou Storage worked with us to find exactly what we needed. They have always been available to be answer all our questions and were great to work with. Would recommend them to anyone looking for any storage needs.

Kevin Fortenberry  |  Overall Experience 
Rating:
3.0

The trailer dimensions are not accurate. The entry into trailer is very narrow. Could not accommodate my cargo. I immediately returned within the hour and was not able to get any credit on a 24 hour rental.

Kenneth Hughes 
Rating:
5.0

Customer did not leave a comment.

Terry Mosely 
Rating:
4.0

It was a last minute decision to move that day and were happy to have a truck available. The whole process was painless and professionally executed. I have one more move to make, and I will certainly use U-Haul again.

Daniel Vidrine 
Rating:
4.0

Customer did not leave a comment.

Tommy Olsen 
Rating:
5.0

You need to have more trucks brought in to this area. With all the hurricanes everyone is moving out one way and there is a major shortage of trucks, it makes it look like you don't want to meet the customers needs. Came from Texas where most locations have 10 to 20 trucks. The people of Louisiana sure need the trucks and help.

Robin Betts 
Rating:
5.0

Customer did not leave a comment.

TROY Middleton 
Rating:
2.0

Horrible customer service, woman was very rude.

Abrianna Gobert 
Rating:
5.0

Customer did not leave a comment.

Keeley Pitre 
Rating:
5.0

Customer did not leave a comment.

Keysha Spiller 
Rating:
5.0

Tanya at Bayou Storage was outstanding in picking up and dropping off the trailer.

Larry Johnson 
Rating:
4.0

The lady was very helpful who worked there!😊

Teri Shrell 
Rating:
5.0

Customer did not leave a comment.

jeff mays 
Rating:
5.0

Customer did not leave a comment.

Steven Turner 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Nelson 
Rating:
5.0

Customer did not leave a comment.

Joquine Brown 
Rating:
5.0

Customer did not leave a comment.

Hugues Gelinas 
Rating:
5.0

Customer did not leave a comment.

Lonnie Little 
Rating:
4.0

Customer did not leave a comment.

Michael Lebato 
Rating:
5.0

staff was extremely nice

Allan San Martin 
Rating:
4.0

Very efficient!

Daniel Leblanc 
Rating:
5.0

Customer did not leave a comment.

Shalyn Bryant 
Rating:
5.0

Tanya is a delight to work with. I can't think of a thing they need to do to improve.

Melissa Hataway 
Rating:
5.0

Customer did not leave a comment.

Quincy Cormier 
Rating:
5.0

Customer did not leave a comment.

Melissa Hataway 
Rating:
2.0

The online took over an hour, not downloading well, watched the employee scared to take key from returning customer, had to take pics of scratches before start, ran out of room for pics of all nics on vehicle!

PAMELA ROY 
Rating:
4.0

Customer did not leave a comment.

jose Quiroga 
Rating:
5.0

Customer did not leave a comment.

Mark Walter 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
4.0

The young lady at the shop deserves 5 stars. She was super friendly & went out of her way to help me. The equipment deserves 1 star. The auto transport trailer lights didn't qork properly. Had to replace plug assembly. The ratchets for the tire straps were completely rusted together. Took both of us to free them up & lubricate them. Still didnt work great. All of this took valuable time i didn't have. Will figure out another option next time.

Paul Andeel 
Rating:
5.0

Fast service and friendly people

chhunheang savun 
Rating:
5.0

N/a

Daniel Cutrer 
Rating:
5.0

Customer did not leave a comment.

Charles Carter III 
Rating:
5.0

Customer did not leave a comment.

Micah Davis 
Rating:
5.0

Customer did not leave a comment.

Arno Basson 
Rating:
5.0

Customer did not leave a comment.

Latosha Smith 
Rating:
5.0

Customer did not leave a comment.

Harald Battieste 
Rating:
5.0

Customer did not leave a comment.

Adela Hernandez 
Rating:
5.0

Lady at the front desk was extremely friendly and helpful. Our move went smoothly and we’re very pleased with our unit. Our only complaint is that the place is difficult to maneuver with a trailer.

Patrice Betz  |  Reservation 
Rating:
4.0

The employees were very nice & informative . Glad we chose this location!

Zyria Robinson  |  Reservation 
Rating:
3.0

The rent increased too often.

CHARLOTTE DAVIS  |  Overall Experience 
Rating:
5.0

Tanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.

BILL DICKERSON  |  Overall Experience 
Rating:
5.0

Tanya is a wonderful office gal .

CHRISTINA GIRARD  |  Overall Experience 
Rating:
5.0

It is a secure place to store your property and I enjoyed 24hour access

Alan Johnson  |  Overall Experience 
Rating:
3.0

Personnel was not friendly

Daniel Guillory  |  Reservation 
Rating:
4.0

The staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...

ASHONA LEWIS  |  Overall Experience 
Rating:
5.0

Staff is super helpful with great energy! Really great experience!

BRENT LAMBERT  |  Overall Experience 
Rating:
5.0

The manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. Gary

PHILLIP PATTERSON  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff.

KYLE CURRY  |  First Impressions 
Rating:
4.0

Im big on cust service so being greeted by employees with a smile was a plus. They knew my name and were expecting me. Helped me realize I could get a better fitting unit for my needs. Def recommend

Privacy Request  |  First Impressions 
Rating:
5.0

This storage facility is amazing!

CORIN CHARLES  |  First Impressions 
Rating:
5.0

Unit was clean, service was great

ROBERTA ROGERS  |  First Impressions 
Rating:
5.0

very clean room and very nice people

Privacy Request  |  First Impressions 
Rating:
5.0

Great service

Privacy Request  |  First Impressions 
Rating:
5.0

Everyone was very helpful and friendly.

Privacy Request  |  First Impressions 
Rating:
5.0

EXCELLENT SO FAR IM IN A TOUGH SITUATION I SPOKE WITH A GENTLEMAN YESTERDAY ABOUT MY PROBLEM HE WAS SO NICE UNDERSTANDING HE NEED A RAISE.

Privacy Request  |  First Impressions 
Rating:
5.0

This self-storage has very good service.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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