Customer Reviews for Arvada Ace LLC
(U-Haul Neighborhood Dealer)

22 reviews

10000 Ralston Rd   Arvada, CO 80004

(303) 228-0477

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(303) 228-0477

10000 Ralston Rd
Arvada, CO 80004

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We had a horrible experience with U-Haul. We had our “guaranteed “ pick up location and time sent to us the night before, after it had changed four times, only to take a Lyft to the location U-Haul told us to go to, to find no truck for us. We then had to pay for a Lyft back to our home and wait two additional hours for our new “guaranteed “ pick up location. We were set back so much and we were moving with an infant. My wife called Jennifer Bates with U-Haul up in Arvada and she seemed unwilling to help us make the situation right. She told us that we didn't really spend that much money on the truck rental, so she can't really do anything for us. Our entire planned move out day with our four month old was an absolute disaster because of U-Haul. Get a better system. If someone decides to extend their rental late the night before, notify the next customer BEFORE they drop 40 dollars on Lyft rides to make the “guaranteed “ pick up time/location.

Matthew B. 
Rating:
5.0

Everything was great and the people were real and understanding.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Asadi M. 
Rating:
1.0

Customer did not leave a comment.

ARIELLE K. 
Rating:
3.0

Customer did not leave a comment.

Suri R. 
Rating:
5.0

Not a thing....

Glenn T. 
Rating:
5.0

Very friendly and helpful staff.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Allison H. 
Rating:
5.0

Customer did not leave a comment.

Allison N. 
Rating:
5.0

Customer did not leave a comment.

Martin W. 
Rating:
4.0

Not a branch issue but app doesn't work well

Mary Q. 
Rating:
5.0

Customer did not leave a comment.

Heidi J. 
Rating:
5.0

Customer did not leave a comment.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

This was a smooth uHaul rental. I will use this location for any further hauling needs.

Natalie B. 
Rating:
4.0

Customer did not leave a comment.

ETHAN J. 
Rating:
5.0

The storage area of the truck was full of leaves. Not a big deal, otherwise it was a good experience.

Lucian S. 
Rating:
5.0

Customer did not leave a comment.

Candy M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

CARL H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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