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Samantha B
Customer Reviews for Aaras Auto Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is absolutely the worst experience I have had when returning a vehicle. First off, the drop-off was changed twice from my agreed drop-off. This site resembles a wrecking yard. The office sign said "Open" but nobody was around. There was no key drop box so in frustration I finally just pushed the key through the exhaust port on the center door. I would never go to this location and I am surprised that U-Haul actually engages with this location. Obviously U-Haul doesn't visit a location before agreeing that they could be a dealer. Based on this single experience, I probably won't rent from U-Haul next time. You should be ashamed that your brand is associated with this location
Lorne DThe firts location was in Boys St in Duncan, but one day before, U-Haul told me that I had to pick it up 30 minutes away from my home at 1152 TransCanada Hwy. They provided good service, the trailer was clean and they were very helpful.
Pedro J