Customer Reviews for Barretts Marathon
(U-Haul Neighborhood Dealer)

491 reviews

690 W Mason Rd   South Lebanon, OH 45065

(513) 268-4995

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(513) 268-4995

690 W Mason Rd
South Lebanon, OH 45065

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 11 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

No wasted time

David Clendenen 
Rating:
5.0

Pete is great to work with and makes everything easy. Thx

Deron Jackson 
Rating:
1.0

The guys attitude when calling him. He wasn't there and when you called him he was rude and would hang up on you. Worst experience with anything ever.

HEATHER HELPINSTINE 
Rating:
5.0

Customer did not leave a comment.

DIANE MUENNICH 
Rating:
2.0

Location needs dedicated space to park trucks

Lance Bickett 
Rating:
3.0

Customer did not leave a comment.

Terry Schofstoll 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BENDER 
Rating:
1.0

The owner was rude and foul mouthed. I told him that I registered, checked in, and paid on line. He said that they didn’t do that there. He also said that they didn’t have the size of truck that I reserved. He checked his computer, saw that I was right and handed me the keys. The place of business looked like a scene from the television show Hoarders. I’ll never rent from them again. The truck appeared clean but smelled like severe body odor. My wife used febreeze before she would get in it.

Rod DeFosset 
Rating:
5.0

I was in and out with no delays or issues

David Zinn 
Rating:
4.0

Customer did not leave a comment.

Gabriel Mallin 
Rating:
5.0

Owner was very friendly and helpful

Fred Alcorn 
Rating:
2.0

I received a confirmation call 1/10/24 for my 1/12/24 reservation. Was told everything(truck, dolly, and moving pads) will be at the pick up location and ready. I arrive 1/12 to pick up my truck. First thing i was told ,"I don't have any moving pads" Didn't offer to call or locate or any help what so ever. He wasn't even sure he had an appliance dolly. He had to go check the truck. Extremely frustrating, as I was picking this up on my lunch break, and i didn't really have time to go hunt down moving pads.

Anthony Campbell 
Rating:
5.0

Customer did not leave a comment.

Brandon Bryant 
Rating:
5.0

Customer did not leave a comment.

Stephanie Miller 
Rating:
2.0

Unorganized. Not a good experience. . Ramp full of mud.

Maria fantanarosa 
Rating:
5.0

Customer did not leave a comment.

Michael Slater 
Rating:
5.0

Customer did not leave a comment.

Tracy Esposito 
Rating:
5.0

Customer did not leave a comment.

thomas sora 
Rating:
1.0

Owner of location is very rude and unprofessional. Makes derogatory comments about previous customers who don't park UHaul equipment exactly where he wants it. Rented from here a few times only because they are close and had the equipment I needed. Recent experience trying to rent a trailer from here the owner was yelling about people being stupid and he was going to start charging a $100 fee everytime someone didn't park a Uhaul where he wanted it. Then asked why I was there and told him I was there to pick up a trailer. He proceeded to tell me he didn't have any trailer reservations for the day. Told him I made the reservation that morning and had the reservation number available. He again said he didn't have any trailer reservations and just walked away. I left without getting the trailer I needed for that day. I will NEVER rent from this location again. If a Uhaul equipment in needed is not available elsewhere close to me and this place is only one that has it, I still will NOT rent from here again. Completely unprofessional and absolutely no customer service skills.

Jonathon James 
Rating:
2.0

Customer did not leave a comment.

Thomas Stephenson 
Rating:
4.0

Customer did not leave a comment.

Jeff Flora 
Rating:
3.0

Your app is terrible. I thought moving was going to be stressful.. your app made moving feel like a walk on the park.. I will never use the 24/7. Will think twice before using your service.

Emil Naydenov 
Rating:
3.0

The proprietor should be friendly and welcoming. He’s a habitually grumpy man.

Mark Neubauer 
Rating:
5.0

Good stuff as always

Scott Gates 
Rating:
4.0

Customer did not leave a comment.

Jason Duncan 
Rating:
1.0

I originally placed my reservation at another location and without notification it was changed causing us to drive to a neighboring city. This location charged us foe 300 miles which is obsurd. To prove this The odds of driving an even number like 300 is astronomical.

Keith Mitchell 
Rating:
5.0

The owner was fantastic, very busy with other rental so it took a little longer than usual. But it was college move in week I would definitely use this location again

willard baker 
Rating:
4.0

Customer did not leave a comment.

Kevin Petrocelli 
Rating:
5.0

Peter was great. Great experience.

Kelly Blair 
Rating:
5.0

Mr Barrett is very Knowledgeable

daniel goodpaster 
Rating:
1.0

Old and beat up gas station, you can’t even walk through the inside due to the all mess, rude old guy that takes care of rental, don’t even know how U-haul rents out of these third world country places

Axel Campos 
Rating:
3.0

Customer did not leave a comment.

Maria fantanarosa 
Rating:
2.0

A little hole in the wall place. The clerk was kind, but didn't have a bathroom that had been serviced. Also had us move the truck to a different location than where the trailers were (that was all there was at the time)

Nyon Smith 
Rating:
4.0

Customer did not leave a comment.

Gerald Hiles 
Rating:
1.0

Have your customers use any other location.

Robert Perry 
Rating:
5.0

Customer did not leave a comment.

Rachel Cooper 
Rating:
5.0

Great location very friendly, Barretts is the best location ever.

Andreas Brockmann 
Rating:
5.0

Customer did not leave a comment.

Brandon vonAhlefeld 
Rating:
5.0

Pete is the nicest person I've met in a long time. Nothing could have gone better

Alex Taylor 
Rating:
5.0

Customer did not leave a comment.

David Ziegler 
Rating:
4.0

Customer did not leave a comment.

Kamisha Steele 
Rating:
5.0

Customer did not leave a comment.

Bruce Mcgary 
Rating:
2.0

Clean up the place too much clutter everywhere.

Tim Kinnison 
Rating:
4.0

Customer did not leave a comment.

thomas pike 
Rating:
5.0

Customer did not leave a comment.

Robert Zinnecker 
Rating:
5.0

Customer did not leave a comment.

glenn russell 
Rating:
5.0

Customer did not leave a comment.

Gregory Hauck 
Rating:
2.0

Customer did not leave a comment.

Tim Kinnison 
Rating:
3.0

Customer did not leave a comment.

Warren Dorsa 
Rating:
5.0

Customer did not leave a comment.

Scott Gates 
Rating:
5.0

Customer did not leave a comment.

Karen Burke 
Rating:
5.0

Customer did not leave a comment.

randy rengering 
Rating:
5.0

Customer did not leave a comment.

Matthew Eveleth 
Rating:
2.0

Clean up the area.

Tim Kinnison 
Rating:
5.0

Customer did not leave a comment.

Aaron Schrickel 
Rating:
5.0

Customer did not leave a comment.

Don Burke 
Rating:
5.0

Customer did not leave a comment.

Bruce Mcgary 
Rating:
5.0

Customer did not leave a comment.

sara reeveas 
Rating:
3.0

I didn't get any paperwork or walk around inspection when I first rented the truck. Was told everything was in the email. The rental email also said the truck had a 1/4 tank and was barely 1/8 full. The cup holder was also completely missing. This probably was the biggest inconvenience while driving.

Jose Roque 
Rating:
5.0

I go out of my way to rent from Barrett’s. Great customer service

Jonathan Carlson 
Rating:
5.0

Customer did not leave a comment.

Tim Kinnison 
Rating:
1.0

Be better

Ian Brennan 
Rating:
5.0

Customer did not leave a comment.

John Bartik 
Rating:
2.0

The car I got was dirty and the side has dent and scratches that wasn’t on their pic before. I tried to notate and take picture but something happened with internet I lost connection and never let me retake the pics. Also the steering wheel was horrible and it was out of balance that I barely drove through highway

Zafar Karimov 
Rating:
5.0

Quick service. In and out in a few minutes.

Matt Johnson 
Rating:
5.0

Customer did not leave a comment.

stephanie saffir 
Rating:
5.0

Customer did not leave a comment.

sara reeveas 
Rating:
1.0

Uhaul rolling door was broken and took 30 minutes just to get it to shut enough to where it would lock. Nobody was even there when we arrived. When they did show up, they said they didn’t have the reservation and we must be at the wrong location.

Trevor Henry 
Rating:
5.0

Customer did not leave a comment.

wade crabb 
Rating:
2.0

When arriving, I was told I "did not have a reservation" ... when I actually did. After that, service WAS prompt. Equipment could have been in somewhat better condition.

Gary Rose 
Rating:
5.0

Customer did not leave a comment.

Eric Berg 
Rating:
5.0

Fast and friendly service

MICHAEL BENDER 
Rating:
4.0

Customer did not leave a comment.

Andrew Bixby 
Rating:
5.0

Pete was great with returning the truck! Super nice!!!

Bret Pettet 
Rating:
5.0

Although the computer had my reservation wrong they worked with me and were able to get the truck.

Lisa Chambers 
Rating:
2.0

This location opened 15 minutes late. It took another 20 minutes to get the computer opened.

Jeffrey Wells 
Rating:
5.0

The gentleman was outstanding with everything.

bob napier 
Rating:
1.0

Place was extremely dirty. Gave me an old and broken trailer. Trailer came off going down the interstate about causing me to wreck

Roger Massie 
Rating:
5.0

dealer went out of his way to make sure i had what i needed

pete barrett 
Rating:
4.0

Tell customer where key box is located on the screen that gives key box code.

Cole Griffin 
Rating:
2.0

Customer did not leave a comment.

Lesle HellmannGoodhart 
Rating:
4.0

Equipment was ready, clean and no delays. Friendly people, very accommodating and helpful.

GERALD HILES 
Rating:
5.0

Customer did not leave a comment.

Robert Wilson 
Rating:
4.0

Customer did not leave a comment.

TracyAnn Ward 
Rating:
1.0

Second time using this location. Both times no record of my reservation. My reservation was for 9am. Owner arrived to open at 9:20. Finally left at 9:40. It seemed like I was a bother. Box was dirty. Ash tray in cab had cigarettes' in it. Front end feels like something is loose.

Kevin Johnson 
Rating:
5.0

Customer did not leave a comment.

linda smitley 
Rating:
5.0

Would of thought a dolley and moving blankets would have been in the truck. Next time I will be sure to bring them. Lol

eric pabst 
Rating:
5.0

Customer did not leave a comment.

Steve Miller 
Rating:
5.0

Customer did not leave a comment.

Greg Gaver 
Rating:
1.0

The Vehicle overheated when i took it. I had to return it before i could even use it. The customer rep was very rude.

Urvish Patel 
Rating:
5.0

Customer did not leave a comment.

Karen Burke 
Rating:
5.0

Customer did not leave a comment.

Mark Pelella 
Rating:
3.0

Customer did not leave a comment.

Daniel Gangwer 
Rating:
5.0

Outstanding service from operator at the Marathon. I’ll go back to uhaul because of him,

tor dietrichs 
Rating:
4.0

Customer did not leave a comment.

mannie patterson 
Rating:
5.0

Customer did not leave a comment.

Bill Cale 
Rating:
2.0

Customer did not leave a comment.

PATRICK HARTMAN 
Rating:
1.0

respect your customers

Sasidhar Mukherj Duggineni 
Rating:
5.0

Customer did not leave a comment.

Stephen Hendrix 
Rating:
1.0

I rented a truck online , as well as a appliance dolly and 2 furniture movers . I went up to pick all that up and walked into a Hoarders Gas Station and no one was there . I yelled for him several times but no answer. I walked back out to talk to my wife for a few minutes, went back in and the gentleman is sitting watching TV as loud as it could go. I said “ Oh hey there you are” and he said “ Hay is for horses ,what do you need ?? I said I rented a truck online and he said and I quote “if you don’t reserve it through me directly, I don’t run around and get all this stuff together because I just don’t have time”.This from someone that was sitting on his butt watching TV when I walked in. Once I got through with him taking all my information the experience was OK , the 26 foot truck was the same price as the smaller truck so that was nice, and he warmed up a little bit before I left but this is not the first time I’ve tented from him and this is not the first time that he talked down to the customer. He has a bad habit of doing that. The only reason I rented from him again is because all of the other U-Haul‘s were out of trucks and I needed to get it that day.

Kenneth Ungruhe 
No reviews have been submitted for this location.

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