Customer Reviews for Barone Garden
(U-Haul Neighborhood Dealer)

232 reviews

4800 Lake Washington Blvd NE   Renton, WA 98056

(425) 277-2780

Office Hours

  • Mon-Fri: 9:15 am–5 pm
  • Sat-Sun: 10 am–5 pm

Services at this Location:

Contact Us

(425) 277-2780

4800 Lake Washington Blvd NE
Renton, WA 98056

Services at this Location:

Office Hours

  • Mon-Fri: 9:15 am–5 pm
  • Sat-Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Stacey Tada-Montana 
Rating:
4.0

Customer did not leave a comment.

KIM O DANIELS 
Rating:
5.0

Customer did not leave a comment.

Roy Park 
Rating:
5.0

Customer did not leave a comment.

VICTOR VARGAS 
Rating:
5.0

Easy transaction. Super convenient being right next to a storage facility.

Lois Long 
Rating:
5.0

Customer did not leave a comment.

Kevin Mcleish 
Rating:
3.0

Returning with gas a 1/4 level is Difficult, and subjective. (Gauge doesn’t appear to be accurate. ) This would be easier if the gas level is full tank; Start your rental with a full tank of gas, return it with a full tank of gas.

Mikel Olson 
Rating:
5.0

Customer did not leave a comment.

Ammar Aijazi 
Rating:
2.0

Customer did not leave a comment.

Emma Bollinger 
Rating:
4.0

Fast and efficient.

Eugene Laporte 
Rating:
5.0

Customer did not leave a comment.

Kunlun Atao 
Rating:
5.0

Customer did not leave a comment.

Anthony Shanks 
Rating:
5.0

Customer did not leave a comment.

Armondo Antonio 
Rating:
4.0

The place was good. In general U Haul as a service is terrible. It doesnt tell you the mileage price right away. I made a quote online for close 100 dollars and ended up being almost 200 plus gas. Its a scam

Fransico Gutierrez 
Rating:
5.0

This place was quick and easy. They helped me move some heavy stuff out of my car to the truck. Very friendly, I highly recommend this place. !! Previous 1 star reviewer ( NAEIM N ) doesn't know how rental charge works? They hold/charge your card for estimated charge first. When your return your truck then they charge you for finalized bill. Idiot.

SIMON LEE 
Rating:
5.0

The cab itself was mostly clean, I think a previous customer left a Starbucks cup in the passenger door side cubby, threw that away during my cleaning. I did notice that the van was pulling towards the right slightly, the unit I rented definitely needs to have an alignment done. I also noticed that the driver side mirror wasn't adjusting with the controls, that's something that should be addressed to increase safety.

Matthew Smith 
Rating:
5.0

Customer did not leave a comment.

Gregg Hirata 
Rating:
5.0

Customer did not leave a comment.

BARO KIM 
Rating:
1.0

He was not at the desk, had to look for him, no way to contact him, he showed up eventually, he ran my card twice and the charge showed up twice on my bank, dropped once then showed up again

NAEIM NAEIMI 
Rating:
5.0

Customer did not leave a comment.

BARO KIM 
Rating:
5.0

Very friendly and accommodating. Pleasant to do business with

Kenneth Koshiro 
Rating:
5.0

Customer did not leave a comment.

ROY NOORDA 
Rating:
5.0

Excellent experience and highly recommend!

Jacqueline Hartmann 
Rating:
5.0

Customer did not leave a comment.

Emma Kelly 
Rating:
5.0

Customer did not leave a comment.

Kevin Mcleish 
Rating:
5.0

Customer did not leave a comment.

REUVEN MIROPOLSKIY 
Rating:
5.0

Super nice and friendly! Very happy !!!

Joey Shao 
Rating:
1.0

I was charged $20 for service after hours. no one told me I need to check in online when I drop off the vehicle back.

Ahmed Hamouda 
Rating:
5.0

Customer did not leave a comment.

Charles Hu 
Rating:
5.0

Customer did not leave a comment.

Baro Kim 
Rating:
1.0

Lied about return time and fuel level I had it at 7/8 when I dropped it off.

Drew Collier 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JUNG 
Rating:
1.0

Checked out vehicle online. Arrived and checked in on mobile device. Was directed to go inside for keys instead of a key lockbox. Office was closed. No one answered any phone calls and chat was futile. Never got to use vehicle.

ERICA MATTINGLY 
Rating:
5.0

Customer did not leave a comment.

Marla Hayes 
Rating:
5.0

Customer did not leave a comment.

Oliver Chung 
Rating:
5.0

Customer did not leave a comment.

JAVIER ANTONIO CHICAO SOTO 
Rating:
5.0

Customer did not leave a comment.

Baro Kim 
Rating:
5.0

Customer did not leave a comment.

Saurabh Gour 
Rating:
5.0

Easy rental process. Very friendly people at the rental location.

Andre Butler 
Rating:
1.0

This location charged me a gas fee when I put plenty of gas in the truck, an illegal charge. I should not have been charged the $18 charge when I put $15 in the tank. I only drove 20 miles. I going to file a complaint against this location.

Jeff Lykken 
Rating:
5.0

Customer did not leave a comment.

Diana Wadley 
Rating:
5.0

The website was not very clear because it allowed me to schedule an 8am pickup stating that I could use my phone to pickup before the location was open at 10am. But when I clicked the link to pickup, it then told me to wait until 10am anyways. Very frustrating because it tightened my small window to move everything.

David Yu 
Rating:
5.0

Customer did not leave a comment.

DON MORIN 
Rating:
4.0

A little jumbled with the online process. Registered everything and still asking for DL when already inputted it online. Also, still had to go in person when we signed up for mobile checkin.

Jerome Yamada 
Rating:
4.0

We had to stand in the cold rain for 15 mins before I got approved to take the van. It could have been done earlier the verification part!

Divya Nair 
Rating:
4.0

truck old and no ramp/lift made no easy access for heavy/large items

KIM O DANIELS 
Rating:
5.0

Customer did not leave a comment.

ELAINA FREIJ 
Rating:
4.0

Customer did not leave a comment.

MUSSIE TEFERI 
Rating:
4.0

Customer did not leave a comment.

BRIAN BOWERS 
Rating:
5.0

Customer before us was late with drop off, frustrating but the attendant was super courteous, communicated with us, and nice!

DARA VODDER 
Rating:
5.0

Owner was very kind and helpful. Made process very quick and stress free. Always use them for my Uhaul needs!

STACIE PAULSON 
Rating:
5.0

I've rented U-Haul trailers and trucks across the country and this is by far the easiest rental experience I ever had. The team at Barone's were fully prepared. They had my furniture dolly in the back of the vehicle and the vehicle staged on the street for easy access. The new check in feature via text with links worked well but will share, I had to submit my return checking multiple times when the final page did not load bringing me all the way back to reloading mileage and fuel amount.

JUSTIN HIRAKI 
Rating:
5.0

Great service!

AMY RAINEY 
Rating:
1.0

Terrible terrible uhaul app

benjamin sobel 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ARASTON 
Rating:
5.0

The staff at this location were extremely friendly, accommodating and professional. Would recommend it to any of my friends and family in a heartbeat.

Steven Salazar 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER IVASHKIN 
Rating:
5.0

The service was very friendly and helpful

DUMITRU CHICU 
Rating:
5.0

I love Barone! Easy, professional, convenient and friendly

Alice Altum 
Rating:
5.0

Customer did not leave a comment.

BARO KIM 
Rating:
1.0

The truck was dirty and we were charged well more than we were quoted.

Jeanette Petersen 
Rating:
5.0

Customer did not leave a comment.

SHADEN SMITH 
Rating:
4.0

Customer did not leave a comment.

Virgil Sweeney 
Rating:
1.0

Location at drop off had no instructions on where to leave rental truck. Reaching uhaul's customer service was impossible. I called uhauls customer service and no one answered. Phone was ringing for 40 mins until I was frustrated that no one was answering and hung up. Was desperate to speak to customer service to figure out what to do. I am extremely disappointed by uhauls lack of customer service and I will not be using uhaul again after this experience. What should have been a quick drop off - took me 1.5 hours to complete and what made it worse was the lack of response from uhaul's customer service.

Daniel Yi 
Rating:
5.0

Customer did not leave a comment.

MICHAEL YANTIS 
Rating:
5.0

Customer did not leave a comment.

Rhonda Hartzell 
Rating:
5.0

Reservation was online and quick and easy. Picking up the van was equally problem-free. The person I dealt with when picking up the van was pleasant and helpful. I strongly recommend picking up UHaul Rentals from this place of business and while you're these peruse the wonderful garden statues, fountains and art work. Excellent!

MARLA HAYES 
Rating:
5.0

The truck had no ramp! Thanks that was a major blow. I would never recommend this place. They also never pick up their phone!

FATMA KHERI 
Rating:
4.0

Just save parking lot for midnight pick up. You never knows what customers you will have.. Am a delivery drivers comming home late shift... So, i am so sorry for pick up at night.. But with the u haul system you guys are life saviors.. Thank you u haul...

Rendra Hemoris 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DELAPENA 
Rating:
5.0

Customer did not leave a comment.

BRYSON MCEWEN 
Rating:
5.0

Staff are great, friendly. Was very easy to rent, pick up and return.

DIANE CARLISLE 
Rating:
5.0

U Haul app interface needs improvement, could not click on 'add photo' buttons.

Andy Chiu 
Rating:
5.0

Great service!

Gloria Paulsen 
Rating:
2.0

Set up vehicle pickup without having to go indoors, especially with unmasked people.

Jules Robins 
Rating:
5.0

Customer did not leave a comment.

MARK PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Ashley Munno 
Rating:
5.0

I love Barone!! Very friendly, always professional, clean and efficient. I won’t rent from any other location!

Alice Altum 
Rating:
5.0

Customer did not leave a comment.

RACHEL DAVIS 
Rating:
4.0

Signage for this location isn't very obvious. My only indication was a truck parked in the lot.

matthew rosen 
Rating:
5.0

Customer did not leave a comment.

Baro Kim 
Rating:
5.0

Customer did not leave a comment.

MIKE VU 
Rating:
5.0

Customer did not leave a comment.

Michael Feldstien 
Rating:
5.0

Customer did not leave a comment.

BORIS WILSON 
Rating:
5.0

Customer did not leave a comment.

Baro Kim 
Rating:
5.0

Excellent customer service

LATARSHA ATWOOD 
Rating:
5.0

I saw several vans in an opposite parking lot, I thought that place was where I should go and take the van. But it was wrong. If there has some notice I think that is better.

yongsheng guo 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL ESTACIO 
Rating:
5.0

Customer did not leave a comment.

Baro Kim 
Rating:
5.0

Very kind people that work there, thank you.

Jolene Winter 
Rating:
4.0

Customer did not leave a comment.

Taylor Perry-George 
Rating:
5.0

Nothing . All was great. But I did want to tell you that the check-In process asked me if the truck was clean enough for a new family to use. I wasn’t positive, but I put Yes. There is some dirt left in cab and back because we transported lawn clippings. I swept it out, but it could use a spray. Thanks.

Brian White 
Rating:
5.0

The cargo van was new and clean. Easy to drive and gas up. The experience for on line service was user friendly, staff was great, and notification messages were timely and useful. I would definitely use Uhaul again and the location was a short drive. Thanks very much.

Jeff James 
Rating:
5.0

Fill tank in advance

Brian Hartnett 
Rating:
5.0

Cleanest UHaul I have ever used. Very quick easy process and the folks at Barone were great.

Paul Thacker 
Rating:
5.0

Great

Darren Whobrey 
Rating:
3.0

There was mud on the floor by both the driver and passenger side.

Lisa Duncan 
Rating:
5.0

Customer did not leave a comment.

Alice Altum 
Rating:
5.0

Everything was great. I forgot my gloves and some trash on the dash, though. I'm so sorry about that. I didn't see or remember them until I had placed the key in the lockbox and started walking away.

William Quicksey 
Rating:
5.0

Customer did not leave a comment.

Julia Revzina 
No reviews have been submitted for this location.

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